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Avis Rent A Car

1.8 (364 reviews)

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Smoothest and easiest rental car experience. Easiest pick up and drop off. Super kind and attentive staff - easily accommodated and earlier car drop off than anticipated. Beautiful, clean Jeep for my trip. Seriously 10/10 - I'm kind of shocked at the low ratings. Marc and Tony were the bomb. Thank you for such a stress free experience!

Collection agency letter.

Possibly the worst part of our stay in Lihue. Provided with a beat-up Nissan due to "limited inventory". Understandable, as it was Christmas. Found that it has a massive gash on the side and brough it back for an exchange. Was told "not to worry about it". A month later received a bill for $2.2k in damage from a collections agency. Thankfully I had the foresight to take a photo of the damage the moment I spotted it. All in all a poor way to run the business. Fingers crossed a more reputable car rental option becomes available soon.

Fraud

I am only giving stars for the employees working there. Kayla especially was very helpful and friendly. As far as Avis itself, i prepaid for my vehicle online which was $150. After I return my vehicle for only using it only 2 days, I check my credit card statement and see TWO, not one but TWO charges of $250 in Virginia Beach, after I had already prepaid for my vehicle. I never went to Virginia Beach. Luckily it was a pending transaction so I called my credit card company and reported it as fraud so it didn't go through. I will be calling Avis anyway to see why this happened but I do not recommend Avis. I researched Avis after finding this out and it seems like a common issue they overcharge you then you can't get in touch with them. Do not use Avis. I recommend hertz or enterprise.

10/16/22 Let's see what rental we're gettin' today

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10 months ago

The check-in process is the worst I've ever experienced. Not enough personnel for the customer demand.

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Ask the Community - Avis Rent A Car

Review Highlights - Avis Rent A Car

Returning the vehicle was a breeze and the courtesy shuttle was on time as what you normally would expect.

Mentioned in 5 reviews

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Pineapple Express Kauai Car Rentals - Car received with white spots along the car and mud on passenger side

Pineapple Express Kauai Car Rentals

4.6(81 reviews)
1.1 mi

Wonderful experience renting directly from the owners rather than a large company! From making the…read morereservation to pick-up and drop-off, everything was seamless and stress-free. The beach supplies and the pineapple were such thoughtful touches and truly appreciated. Thank you for helping to make our Kauai getaway so special!

Communication was thorough, clear, prompt, and friendly from first contact all the way to wishing…read moreus a safe trip home after our trip. I had heard the nightmares about the big box car rentals from friends. Pineapple Express is a saving grace, to say the least. The whole experience was phenomenal. They picked us up within 3 minutes of grabbing our checked luggage. We were in our rental SUV after a very short ride to their lot & a couple of signatures, instructions, and snapping some photos. We always take a short video or take pictures for our own protection when renting, I thought it was great for both parties that Pineapple Express makes this a part of the simple process for the benefit of both parties. The vehicle was clean and comfortable. The beach umbrella & cooler backpack were much appreciated! The yummy pineapple & towels were a great surprise. You sign a waiver & agree not to go off roading or use dirt roads for beach access. I was a bit nervous about accidently ending up on a dirt road (I'm a very cautious person by nature) but using Google maps & satellite view, I was always able to find paved areas to park. In one case, we just hiked in a little further and that's always a bonus in paradise to me :) Their communication is so good, I'm sure if you have a question about a specific area before you head there - they can guide you on whether or not it's ok or offer an alternate plan. We had tracked in a bit of sand, so before returning the vehicle we shook out the weatherproof mats - which were so easy & handy! They were great and brought my husband back to our hotel vs. the airport as we were not quite ready to head home yet. From start to end our experience was amazing. We will always use Pineapple Express when renting a vehicle in Kauai! The whole team is fantastic. Mahalo

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Pineapple Express Kauai Car Rentals
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Alii Rental Cars - Alii shuttle dropping us off right next to our car and helping us with our luggage.

Alii Rental Cars

4.7(86 reviews)
1.8 mi

Pros: This was such a unique car rental experience for our…read morestay on Kauai. It was 5 star all the way - good communication -easy pick up and drop off - zero problems with the vehicle. We reserved a 2025 blue jeep with one touch sky roof. Spendy, but we counted it as a way to fully enjoy the lush landscape around us. The one touch sky roof feature was absolutely fantastic. We could easily switch between buttoned up and fully open top as we ventured out between rain showers. I highly recommend this car rental option for being able to rent the exact vehicle you want, without having to guess your luck with the phrase "or similar". Cons: Being a unique car rental company, without long lines or disappointments to start your vacation, I will say it took a fair amount of trust to rely on the good word of the company that things would go as promised. There is zero in person contact at pick up or drop off. You pick up and drop off in a deserted parking lot away from the airport, closer to the cruise ships, using a lockbox. The uber ride airport to lot and reversed at the drop off was less than $40 total. We had one person get the car and pick up the others and all luggage. It was not a far distance, but not walkable. Lucky for us the rental was exactly as hoped for and we would repeat the experience if we are lucky enough to visit Kauai in the future. For those wondering why there are no recent (2025) reviews, I'll say there isn't an easy way to leave a review on their website right now.

My husband and I just want to give a shout out to Alii Car Rentals for the amazing experience we…read morehad while vacationing in Kauai recently. Anwar let us use their brand-new Nissan Rogue SUV, and it was one of the smoothest vehicles that we have driven! The vehicle was clean and in great condition. From the pick up and drop off at their lot, everything went smoothly. The instructions were very clear and easy to follow. No lengthy and cumbersome paperwork to fill out. My husband and I highly recommend Alii Car Rentals for your vehicle rental need in Kauai. You won't be disappointed!! Thanks again, Anwar and Alii Car Rentals!!

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Alii Rental Cars
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Budget Rent a Car - One attendant

Budget Rent a Car

1.5(758 reviews)
0.4 mi

Out of all the major car agencies, Budget is the one that I've probably used the most for personal…read moreuse. It is one of the 4 car agencies that Costco travel uses, and like the other times we used them, it turned out just fine. Budget started out in 1958, and became part of the Avis Budget Group in 2002. It has over 1,300 locations in the U.S., with quite a few outside of airports (where the cost can be lower). This location in Lihue is part of the airport complex, within walking distance of the airport curb, but also providing frequent shuttle service. I booked a week rental (since once you pass 4 days, it is just as cheap to rent for a week) through Delta Travel this time (mainly to get matching MQDs), and didn't have to prepay. Using a Sapphire Reserve credit card meant getting primary collision/comprehensive insurance automatically. Budget does not charge for a second driver if spouse, and doesn't require their identification. Thus, I took off after deplaning, to see if I could beat the rush of people to get in line. Ended up walking to the location with luggage: wouldn't recommend it, just better to take the frequent shuttle. There were 3-4 associates working the counter, but the car rental just takes time so ended up waiting in line for a bit. My fastbreak number did not transfer through, as I later found out, so not standing in the fastbreak line was the right call. My biggest issue was that after I was done checking in, was told to wait at the curb for the car to be brought to me in 5-10 minutes. Ended up being almost 40 minutes...just wish I had been told that upfront. Got a Chevy Impala, which ended up being a good car for the week, as long as you stay on paved roads. Returning the car was similar to other busy locations: the check-in folks couldn't keep up with returns, so just told us to leave the key and go (didn't ask us any questions). I'm always hesitant about doing this (just feel better if I can get a receipt stating that I returned it on-time, and full)...but there really isn't much choice. I did get a receipt about 1 hour after the return, with the charged price being about $4 over the quoted. The shuttle driver to the terminal was pleasant and helpful, which made the last interaction with Budget being an agreeable one.

I rented a car from Budget in kauai and unfortunately had a very disappointing experience. When I…read morefirst got into the vehicle, it was not clean, but I didn't realize how bad it was until later. After driving and stopping at my hotel, I discovered the car was infested with cockroaches, including baby roaches and even eggs inside the vehicle. This is extremely unacceptable and unhygienic for a rental car company. I expected at least a basic level of cleanliness and safety. I immediately felt uncomfortable using the vehicle. I will be going back to the location to request a replacement car and I strongly recommend management improves their cleaning and inspection process before giving cars to customers.

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Budget Rent a Car - Empty Counter

Empty Counter

Budget Rent a Car - Long line of people

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Budget Rent a Car

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Alamo Rent A Car

Alamo Rent A Car

3.6(409 reviews)
0.4 mi

I rented thru Costco for my Hawaii trip and got Alamo. When we arrived there was a wait for cars…read morewhich was a bummer, BUT I'm giving 5 stars due to the oustanding customer service of how it was handled. Because of the wait they gave us a discount without even asking. Because it was thru Costco, they had to mail us a check. Gili, the manager, was fantastic about making sure the check was processed and put through. They were also able to put us into a nicer car, making our overall experience that much better on the island. Would gladly rent from them again and know I will be taken care of.

I visited Alamo Rent A Car in Līhuʻe, Kauaʻi, Hawaii [3276 Hoolimalima Pl] on Monday, 01/19/26, in…read morethe late afternoon. This branch is conveniently located onsite at the Līhuʻe Airport. Upon arrival, I accessed the complimentary airport shuttle to Alamo and then proceeded to the check-in counter. To reduce wait time, I selected the Accelerated Check-In option during my initial booking and provided my information in advance. Because of this, I was able to go straight to the Alamo vehicle lot to pick up the white Jeep Wrangler. I would also like to note the high level of hospitality and friendliness from all of the staff members, from check-in to the exit booth. I even had the opportunity to interact with the manager, Tobias. I had a question regarding adjusting the steering wheel, and he was extremely pleasant and helpful. Overall, I had a positive experience. Alamo offers competitive rental prices, and I highly recommend this location for any vehicle rental needs.

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Avis Rent A Car - carrental - Updated May 2026

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