These people deserve every possible high mark. My flight was delayed, way past their closing hours. I was in full panic-mode, with a 6 year old autistic kid. As soon as we came out of the baggage area at 11:45PM, their shuttle driver was waiting, like an absolute legend. They had checked our flight, and kept their office open just to take care of us. I will never be able to thank them enough for this one kind act. They helped me keep my kids happy, and they saved me from what would have been a whole nightmare the next day. Well done, guys. I will forever come back and use your service! read more

The airport experience with Avis, were the worst parts of visiting Kauai! The airport needs to be expanded, it does not have enough room and is open in areas so it can be very hot in all the crowds, arriving and leaving. Avis was particularly bad. When arriving, they closed early so we were diverted to Budget. We arrived late, but there were only two people in front of us when we arrived. It took 20 minutes to get to the front and another 10 to 15 to get the rental situated. We went outside and waited with other people who had the same long wait, who were now waiting for a vehicle. After about 20 minutes, we went in to ask about our car and the counter person realized the other employee left and had not brought cars to us and others. We got ours first in front of others, and there was no check out. It stunk of diaper. Oh my! It had stains on back seat and trunk. But we were tired (10pm ish in Kauai) so about 2am for us and we did not want to wait again. We suffered this car and considered returning every day, but we were too busy, the smell subsided a lot (we left cracked windows and cleaned seats when not raining). I should add there were many little damages on the vehicle when we picked up. And we took pics of everything, including undercarriage damage I noticed the next day. When time to return, we arrived and got in line and handed keys over pretty quickly with about 10 other vehicles. Where is the Shuttle!! we waited and waited with others. The terminal is not far, but have there was no visible sidewalk, and a fence and landscape between. We asked and about 20 minutes after asking probably 30 minutes total we got a shuttle to stop and take us to terminal. Only good thing was staff, like most islanders, were chill and eventually were helpful. We were never hassled, billed or questioned about the condition of the vehicle which I know can vary by airports. I will just say my airport and rental car experience was so bad I really would question returning to Kauai. I think they are way overdue for a better terminal and rental car access, which seems like an after thought put into the larger parking lot. read more

Avis Rent A Car - Waiting and waiting for the shuttle - Car Rental Near Me - Lihue, Hawaii

Picked up a car today which was all beat up and dirty inside and out which was fine. However, we stopped to get dinner and left our bags in the trunk and when we got back into the car, noticed several full size bed bugs crawling around. My sister had a bug crawling on her when we first started driving and we now realize it was a baby bed bug. This is absolutely disgusting and has ruined our trip on night one as we now have to wait to get the car towed back and find new transportation to our location in addition to now having to go through all of our belongings to make sure none got into our luggage while the bags sat in the car. An absolute nightmare and shows that they do not care for or properly clean these cars after each use. read more

Avis Rent A Car - Dead bed bug on drivers seat - Car Rental Near Me - Lihue, Hawaii

Waited almost 2 hours to get a rental. Only 2 people behind the counter and 1 of them ended up leaving. Many employees walking in and out, seeing the line, seeing people upset and not doing anything. No apologies. 3 useless employees outside under the tent on their phones. When I FINALLY got a car, no one walked me through the vehicle to check for damage. I came back to ask the tent employees about that since there was some noticeable dents and dings (which I don't care about, just don't want to get blamed for them). They looked at me like I was bothering them and told me to "take video". A positive- the person that checked me out was super nice and efficient. The shuttle drivers were also very helpful. read more

When we arrived, it took over 20 minutes to get situated with the cars. THEN! We waited over an hour for them to get the cars ready to go! They weren't ready, the cars needed to be detailed, and cleaned. We sat here waiting on uncomfortable benches, and then more and more people started piling up around us with the same problem. This was ridiculous. They weren't ready not prepared to handle their business, lack of staff, and lack of any care to do better. No apologies for the wait. read more

Avis Rent A Car - People waiting - Car Rental Near Me - Lihue, Hawaii

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Recieved an unauthorized credit card charge when I returned home from my vacation. Called Avis billing office, they said the extra $190.01 charge was for optional insurance. The same optional insurance that I declined at the time when I picked up the rental vehicle. Even after explaining they refused to reverse the charge or help in any way. I have filed a charge dispute with my bank since it was on my credit card. What a terrible and disho est place. Disappointing because the reat of my Kauai vacation was amazing. Stay away from this Avis rental location shady as they get. read more

Minimal line when we arrived. Pick up shuttle was smooth, and frequent. I've been in long lines here before. Preferred customer helps a bit. Our minivan had stains of mud and dirt everywhere. Dents and long scratches around the whole car. Unable to call to reach anyone. Didn't want to risk going back to get a replacement car if none on stock. Will await my experience telling them the situation when we return. We did document with corporate office. read more

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Was given a roach infested minivan from LIH airport. We got in the car after dinner and they were pouring out of air vent, across the floorboard, etc. No phone numbers to reach anyone at Avis. Had to drive 40 mins in a panic attack to get my children back to the hotel. Called this morning and managers said to deal with it, get myself a car wash, and nothing they were willing to do. We had to book a new car with a new company and will be actively disputing this further but will never again rent or recommend anyone to Avis. read more

Shuttle bus never arrived. Everyone walked. Avis seems to always disappoint no matter where you travel. read more

Avis Rent A Car - Car Rental Near Me - Lihue, Hawaii

This is highly unacceptable. The line is out the door and they have staff in the back not helping while they take forever for each customer. DO NOT RENT FROM HERE!! Ask how I know they have staff? 4 different staff come out with a shocked face and run away from helping. This is disgraceful customer service. read more

It took 2 hours to get the car. The manager and staff were not friendly or helpful. I would not want to come back.

Most Horrific Car Rental Experience We had a reservation with Avis Car Rental in Kauai and arrived expecting a smooth pickup process. Unfortunately, our experience was anything but smooth. The employee behind the counter was not satisfied with my husband's credit card and asked for a second credit card. She then stated that the cards were not working and requested my credit card instead. This immediately raised concerns for us. My husband checked his credit card account on his mobile app and confirmed that the charge was showing as pending, which is normal when a rental company places an authorization hold. We showed this information to the employee, but she remained unconvinced and continued insisting that we provide my credit card. At that point, we became uncomfortable with the situation. We asked for our cards back and decided to leave. We then went across the street to Budget Car Rental. Even though we did not have a reservation, they were able to rent us a vehicle without any issues and only required one credit card, which has been our experience with most rental car companies. Based on this experience, we found the service at Avis to be frustrating, unprofessional, and unnecessarily difficult. We will not be renting from them again. read more

Reserved a truck days ago. Arrived wasn't available. One showed up. Had a flat tire and wasn't clean. Been waiting an hour.

We had a reservation and rented a car for pickup at 1:30pm yesterday. We arrived at the Avis counter on time and completed the paperwork. Our car did not show up until 2:45pm....well over an hour later. I have never waited that long for a rental car in over forty years of renting cars. No one at Avis seemed to care or apologized. What a poorly run operation. Will never return to Avis Lihue airport again. Avoid! read more

Avis corporate needs to step in and fix this place. I'm an Avis prefered member and expect to have my car ready within reason. But my last experience involved waiting 85 minutes for my car to be cleaned and fueled. I sat there and watched my car sit in a line waiting to be ready for renting. Their excuse was they're busy and its summer. No I think the issue is you are mismanaged. After spending the money for a preferred account, I can't see myself staying with Avis for long with service like this. read more

Avis Preferred customer. Wait times are absolutely outrageous. I've got an infant with me and we are standing outside getting rained on waiting for them to even clean the car to give it to us. read more

Hour and half wait for a filthy car and that's with status. People were taking cars that weren't processed. The staff was putting peoples cars ahead of others if you "spoke" to them. Save yourself the hassle. read more

What a terrible terrible place. In no world should it take 30+ minutes per party. Bad!

Very friendly staff here, however... it can be a bit slow. There isn't a sense of urgency to get people in and out. So as long as you have patience, you're fine. And allow for plenty of time for the shuttles. My rental car was fine, definitely could tell it was fresh from the beach. Still had sand and sunblock spots on the seats. But hey, that's the island right? Overall my experience was good and I'd rent here again. read more

The flight from Honolulu to Lihue was shorter than what it took to get our car. The girl at the counter was friendly but when I told the staff I'd take the car without being cleaned, the woman was rude. Val was also very nice but for a major car rental company, I expect better service. It took almost 2 hours to get our car and for the price, this is unacceptable. I'll be contacting the corporate office! read more

Smoothest and easiest rental car experience. Easiest pick up and drop off. Super kind and attentive staff - easily accommodated and earlier car drop off than anticipated. Beautiful, clean Jeep for my trip. Seriously 10/10 - I'm kind of shocked at the low ratings. Marc and Tony were the bomb. Thank you for such a stress free experience! read more

Avis Rent A Car - Car Rental Near Me - Lihue, Hawaii

The worst car rental experience I have had. Long waiting line made people wait for 2 hours. Nonsense !

We rented a sedan 3 months in advance. Got there and they said they didn't have one and we would have to pay to upgrade. We picked the cheapest one at an extra $20 per day. Then I was told my insurance company doesn't cover rental cars starting in 2026. I told them they did in 2025 so you're telling me it changed? I ended up purchasing the cheapest insurance since we only had the car for 3 days. This was totally false. Found out when we dropped off our car that they did the same thing to the couple waiting for us. They also had to pay for an upgrade they didn't want. Terrible service with a front desk employee who was not truthful. read more

Rented from the Avis location in Lihue, Kauai and returned the car through the Avis concierge / preferred program. After the rental was completed, I was hit with a $450 "sand cleaning" charge. Avis did provide a photo as their justification. The photo shows... sand. On the floor mat. This is Kauai -- an island where people rent cars specifically to go to beaches. Nothing was mentioned at the time of return. The charge simply appeared afterward, along with the photo of what looks like completely normal beach sand you would expect in a rental car in Hawaii. If the standard at this location is that any amount of sand results in a $450 fee, customers should be warned very clearly in advance. Because by that standard, almost anyone visiting the beach could be charged hundreds of dollars after returning their car. The whole situation makes the Avis "preferred" or concierge experience feel pretty meaningless when you can still get hit with a massive charge later for something this ordinary. If you're renting a car in Kauai and planning to go to the beach -- which is basically everyone -- you may want to choose a rental company that understands that sand is part of being on an island. read more

Worst experience of my life. Our suv wasn't available because of roaches - then they're downsizing our car but it won't fit our luggage. One person working. Worst 2 hours of our life! read more

I would not recommend going to this location. The people were really nice when we picked it up and the car itself was great for our week long trip. The issue was with the drop off and our charges. We had a red eye, so when we dropped the car off, the office was closed and there was limited staff. The guy came and checked everything and said we were good to go. He never mentioned us owing anything for gas. He told us to wait for the shuttle on the benches by where we dropped the car off. We watched as three shuttles drove by without coming in and picking us up. My husband went to talk to the woman working and asked if they are going to stop here or if we needed to go somewhere else. She said that the bus would stop by, but they don't when they are full. I had watched the bus drive by and it was not full. My husband said okay we were just wondering since we have been waiting about 15 minutes. She scoffed and said we hadn't been there that long. I think this woman was the manager and her customer service was horrible. Then when we got our bill they had stated that we left the car empty and charged us $130 for gas even tho we had filled the tank. Luckily, we were able to call in to the national customer service line and send in proof that this was incorrect. They refunded us the money. I don't know if this is a scam they do, if it was malicious, or if it was a weird coincidence, but I would check out one of the other providers before using Avis. If you do book here, be sure to take pictures of the car and gas tank gauge if you fill it and have receipt as proof of purchase for the gas. read more

Absolute worst. 50 minutes to get a car. Booked Preferred and no one there. Line out the door and one person behind the counter. Then the car wasn't ready for another 20 minutes. Truly unbelievable. We traveled with 4 families and they got their cars and were midway done shopping at Costco before we got our soaking wet car. Including water inside. read more

Very friendly and accommodating. I had accidentally cancelled my reservation trying to make a change and they still honored my reservation!!! Thank you kindly for finding a way! read more

10/22/22 Not our first choice at all but when hubby booked our flights the only offer given was Avis. He checked Alamo & at the time it was sold out of rental cars (What?!) . Before we began our adventure, hubby read up on car rental agencies doing some underhand dealings--tacking on extra charges if you're not paying attention. Even with that in mind, when we turned in the rental, he told the male staff that he wanted to go into the office to checkout & have a printed receipt. He said that it's going into his email. He sure was fast! Hubby checked his email and it looked like we got $90 added on for an extra stay, and no, we did not. In any case, hubby went into the office to request for a printed receipt & the unfriendly staff said his printer is out of ink (a likely story, ha!). We figure we have some time to wait at the airport to settle things. Long story short, hubby sat down & read it over, luckily it wasn't an extra charge after all. In any case, next time we'll have to ensure we get Alamo instead, bigger, better selections. But as a heads up, always check your receipts, sometimes when you're tired or in a hurry, you might not be as mindful what extra charges these companies are adding. read more

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Possibly the worst part of our stay in Lihue. Provided with a beat-up Nissan due to "limited inventory". Understandable, as it was Christmas. Found that it has a massive gash on the side and brough it back for an exchange. Was told "not to worry about it". A month later received a bill for $2.2k in damage from a collections agency. Thankfully I had the foresight to take a photo of the damage the moment I spotted it. All in all a poor way to run the business. Fingers crossed a more reputable car rental option becomes available soon. read more

Avis Rent A Car - Collection agency letter. - Car Rental Near Me - Lihue, Hawaii

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I am only giving stars for the employees working there. Kayla especially was very helpful and friendly. As far as Avis itself, i prepaid for my vehicle online which was $150. After I return my vehicle for only using it only 2 days, I check my credit card statement and see TWO, not one but TWO charges of $250 in Virginia Beach, after I had already prepaid for my vehicle. I never went to Virginia Beach. Luckily it was a pending transaction so I called my credit card company and reported it as fraud so it didn't go through. I will be calling Avis anyway to see why this happened but I do not recommend Avis. I researched Avis after finding this out and it seems like a common issue they overcharge you then you can't get in touch with them. Do not use Avis. I recommend hertz or enterprise. read more

Avis Rent A Car - Fraud - Car Rental Near Me - Lihue, Hawaii

Great price, no scam or add on crap. I returned it late with no up charge. On issue is you CANT call them. They wont answer and their is no answering machine. It will just ring forever. read more

2 hour line. Lucky we got through. I'm starving after the airport pre booked a car and it still took hours to get. This service is so slow I could have walked to my hotel. read more

Not sure why we bothered being "Preferred". The app wouldn't let us check in, so we had to wait in the giant line inside. The guy working the preferred kiosk didn't even bother checking the box of keys for the day. He also kept running off and leaving it unattended. read more

Sorry. It needn't be as inefficient as they run this place. First, instead of giving cars that are parked and ready, they clean cars that just were brought back to give to new renters. So you have to wait for the entire cleaning process. I waited 45 minutes. And the line kept getting longer and longer. The exception was people getting vans. May e became there were less of those being returned, they gave out those that were parked and waiting. So if you rented a van you got it in half the time. Second, they have three people cleaning. And each car takes about 15-20 minutes. I imagine the cars have a lot of sand. The bright side is the cars are cleaned decently well. Except the inside windshield which was smeared with cleaning solution or something and I couldn't see out of it. I wiped it down on my own. read more

Avis Rent A Car - Long lines when there really needn't be. The car readiness is slooooow - Car Rental Near Me - Lihue, Hawaii

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The wait to get a car is awful. poor signage for line formation all says budget. The counter has limited agents. Mind there is avis, budget, payless in one area and cant tell if the other customers waiting for which rental company. read more

Very irresponsible renting out a car with bald tires. The video is of the front tires of a front wheel drive car. Please double check before you get into a vehicle. L read more

The woman staff who checked us in was so condescendingly invasive in her questions! - questioning us if I we were married or living together. We booked our reservation through Costco which included a 2nd driver. It has no restrictions about living together in the same household. Also, the reservation was for $504.70, but I received a credit card notification after we left that I was charged $700+! We had to go back to the counter to ask her why there's a difference. She never explained to us that there's a hold or deposit on my credit card. She just asked us to sign several pages on the iPad without any explanations (there's really no time to read those fine prints) so a brief explanation would help your customers. It seems that we were dismissed and not given good customer service experience when we told her that we are not getting the collision damage waiver insurance (as this is already covered by my Chase Sapphire Reserve card). Hey, Why the hard sell? Why push your staff to sell this? Do your staff get a commission for pushing this coverage? You can identify this employee who checked us in on October 15, 2024. (Let us know if you need the contract / reservation number.) She definitely needs a refresher course in customer service. Also, we are just curious - does the person checking in the renter select the car from the available cars that is assigned to the renter. We just felt that we were given a lousy Kia Kona instead of the Toyota Corolla that was advertised on the Costco site. (We know it says "or similar"), but we're wondering if she gave us the lousy car because we didn't get the extra waiver collision damage insurance and prepaid gas. But for what it's worth, our rental car return was more pleasant though. The lady was very efficient. However, our check-in experience really overshadowed whatever good experience we had when we returned our rental car. No wonder this Avis location has crappy reviews on Yelp. We should have checked Yelp first... :( read more

Rented a car in March and everything was fine and returned without issues. However, 8 months later in December, i received a false damage bill from Avis budget group for $2500 initiated by the Lihue Airport Avis. Fortunately I had taken photos of the undamaged car and mileage when I dropped it off and was able to refute the claim. But it is in very bad form for this location to damage a car and try to pass the bill on to the last renter. read more

This location of car rentals from Avis had to be one of the worst experiences of my life. Not only was it extremely frustrating waiting in line for almost two hours due to lack of staff, even though we bought the car ahead of time, when we finally got to the front desk they said the car that we had already purchased was unavaliable due to roaches and a flat tire? When we finally got a different car, it took about 30 more minutes for them to bring it out. Ridiculous. read more