WARNING ABOUT THIS LOCATION -- READ BEFORE RENTING. I rented a car from Thrifty/Dollar at Eagle County Airport and was wrongfully hit with a $150 "odor removal fee" despite returning the vehicle early, clean, and with a full tank. I do NOT smoke and there was absolutely no odor in that car. What made this worse was the way staff handled it: * Katrina (licensee rep) yelled at me on the phone, cut me off repeatedly, and was extremely disrespectful. * Rachel (General Manager) did nothing to help or correct the situation. * Tyler (Cleaning Manager) was listed as part of the decision to falsely claim an odor. Hertz corporate later reviewed the case and confirmed the location was wrong -- saying the franchise "strongly disapproved of the odor removal fee" and apologizing for the behavior I experienced. But because this location is independently owned, they refused to refund me even though corporate agreed the charge was inappropriate. I've had to file a BBB complaint, an Attorney General complaint, and a bank dispute because of this location's unethical behavior. If you value your time, your money, and basic respect -- avoid this rental office. read more

Scammers This car rental company will charge you for damages thats already present on the car you're renting. So, make sure to take photos of the damages before you leave and make sure to point it to them. A chipped on the windshield is already there when we picked up the car, I took a picture of the other damages but I forgot to take a picture of the windshield chipped because they parked the rental car in front of arrival area (so we were told to move right away) I was busy entering my destination so I forgot totally. But as soon as I got in the car I noticed the chip already. Big mistake to not take a picture of it right away but got distracted. I don't recommend this place. Dishonest company and sure you will get your karma. Lesson learned: TAKE PHOTOS OF ALL DAMAGES PRIOR TO LEAVING THE RENTAL PLACE! read more

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The customer service I received from dollar at the eagleton was nothing short of wonderful. Jimmy was waiting for us on a Sunday night when we picked up the car. He was very friendly and very helpful with everything. And when we dropped off the car a week later, Kyle was also very friendly and helpful. This was very much appreciated; Both Jimmy and Kyle are valuable resources to Dollar rental cars! read more

Rachel & Katrina did an exceptional job providing accommodations and a great value. The vehicle exceeded my expectations, definitely will rent with them again! read more

I booked a "managers special" for my arrival at EGE on June 20, 2024. At the counter, the kid (Moses) told me that the managers special was a Chevy Spark, which was a "very small car." Recognizing the name I asked if the Spark was an electric car, which I would not have wanted. Moses assured me that it was NOT an electric car - my wife as witness - but that it was very small and he could upgrade it for just $10 a day. Needing the car only for transportation to Vail and back - one hour total round trip - I said the spark would be fine. Later, I googled it and found out that CHEVY SPARK IS AN ELECTRIC CAR. I have no idea if Moses lied or just didn't know. After about 15 minutes of fidgeting with the credit card machine, Moses said that because of the wait he would upgrade me to the Subaru Outback, which had previously been offered for $10/day, then had me sign something, which I assumed was just acknowledging the change of vehicle. Going out to space K10, I noticed that there was not a single Chevy Outback in the lot. My guess is that they never have them. Then it turns out that the slip I signed was actually an inspection slip which said that I had inspected the car and found no damage, which is blatantly not true, but that's my fault for not reading before I signed. The car I got is great, so no complaints there. It's just the dishonesty up front that I found very insulting. read more

Tyler not only is the nicest, most pleasant and efficient guy ever..... but he really goes out of his way to make things easy!!!!! I have never ever ever had such a good experience with a car rental place that way i did with Dollar Car Rental and it was all because of Tyler! He saved me! Definitely rent from Dollar but ask for TYLER!!!!!!! read more

Yesterday's rental with Dollar at EGE was perfect. Just what you hope for when renting a car. Quick check-in, great vehicle, instant check-out. Our car was a RAV-4 hybrid. Loved it! Great fuel economy, quiet operation, plenty of space. Thx Dollar EGE. read more

Like other people on this thread, I got ripped off by the people at Frontier Rentals, the local dollar/Thrifty agent at the Eagle, CO airport (EGE). I had booked a reservation on Booking.com for an $85 per day SUV rate. When I arrived after a flight that was delayed four hours, the manager Rachel told me they had canceled my reservation and I had to make a new reservation and the new rate was $299 per day. They had cars available, but refused to honor my original reservation because I hadn't called to tell them I was going to be late. It was a snowy weekend and there were no other cars available, so I took the car and it cost me an extra $1,000. I called Dollar to complain and they told me corporate policy was to honor reservations for 24 hours, but at Eagle it's a local operator who sets their own rules. Total bait and switch...avoid Dollar at EGE airport or you will be sorry! read more

scam ALERT Rented a car through Hotwire.com for a Dollar car rental at the Eagle/vail airport on September 19th, with unlimited mileage condition. when I picked it up, it stated that I could not take car out of Colorado despite the fact that the Hotwire contract did not reflect that and that I only could drive 1000 miles if I did not fly into EGE which was not stated on contract either. I had to return car that same day and lose a whole day of vacation and use my personal car to continue on my vacation. They claim that it's hotwire's fault and hotwire says it is Dollar's but basically I got scammed of $404 and no one is taking responsibility. I have never heard of a privately owned Dollar franchise that can dictate how and where you can drive you "unlimited" miles car. Do not rent through this company, they change the rules as they see fit! Also they own Thrifty rent a car at that location so same deal there! read more

Do not use this car rental agency. They did not inform me they will charge $750 for me to return the vehicin Denver. I did say I was doing so but they neglected to inform me. I was in town due to an emergency and did not take time to read the rental agreement. Rachel Yandle is the manager and extremely unhelpful. They refuse to help and I can not pay this bill on my credit card. No-one will give me another manager name. Typical scam and so unfortunate. read more

Needed a small SUV for a couple of days while out skiing in Beaver Creek. Sales Agent Tyler hooked me up with a affordable option. Tyler was very knowledgeable about the area and had a great attitude. Just a short walk from baggage pick up. I am recommending him for employee of the month. read more

I was told by Dollar Customer Service line that this location EAGLE had separate Administration or something and they couldn't help me with an issue I had giving me higher rate (not taxes... the actual rate) than what I had in my reservation. The MANAGER there... Katrina was the one doing this mistake and even I point it out several times (at pickup time she lied to me because verbally said yes you have the same rate as your reservation then one day later after I reviewed and noticed my contract wasn't right I called and then emailed to the help line and she (Katrina- Mgr) have replied to my email saying "sorry... your reservation was only an estimate". I decided to return my car earlier so I emailed her again without getting any response so I had to drive to the Airport loosing one day of my vacation time and so they told me there that they won't refund anything (for the earlier return) since I signed a contract at time of pick up BUT yes... now they were able to adjust the rate that was originally wrong!!! Even the fact that I couldn't return earlier bothered me . Obviuolsy I will tell everyone I can about my bad experience with Dollar rent a car. read more

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Do not ever rent from these people. Guess I should have read the reviews before trying to rent from this dollar location. I had the same experience as everyone else. Reserved a midsize suv and they tried to give me a small SUV. Was also told I needed to proof of insurance, who does that I said, "ITS ON THE WEBSITE" ok thats a lie, not on the website I went back and looked see my photo. I did asked her to show me and she wouldn't, it was a sad attempt to up-sell. Bailey was so incredible rude, when I asked to to not repeat to me anymore I heard what she said, she accused me to telling her to shut up, never happened, she lied again. It got worse from there. Good news its I am a local in Vail and had a back up, feel sorry for people who don't. BAIT and SWITCH read more

Dollar Car Rental - Car Rental Near Me - Gypsum, Colorado

Great selection of cars (if you search on Kayak.com, it shows they have the largest fleet. That's why I came here). Rachel and Julian are super friendly and accommodating. They named the price I saw advertised online without me having to haggle! According to local legend, they are the only ones who wait for late flights on confirmed rentals - unlike the others who leave you hanging and forced to take a cab or the bus :( My Toyota Highlander was clean and well maintained. read more

Dollar Car Rental are liars. In Oklahoma City on November 15th 2018 they had this "great deal". It was a scam. They will also put a $300.00 hold on major credit cards not just ATM cards when you get there. Enterprise was significantly cheaper! With no hold on major credit cards. An advertisement came across my Facebook page for a "great deal" today. Many were saying it wasn't true but when I posted the above in comments they blocked me, not just from their Facebook site but also from their internet site! Lol That is one way to only have positive comments on public and social media! Lol read more

Dollar is awesome. It is not particularly uncommon for other companies to oversell their vehicles. Dollar does not do this. If you rent a car and you come when you say, your vehicle will always be there. In addition, when other companies are sold out, dollar always has cars available. In addition, many employees have been there for years and remember you when you return which makes it personal and enjoyable to rent a car here. Finally, their rates are always super low and If you're a return customer and book directly with them, you get to cut the line when you arrive.!! read more

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Do not rent from Dollar at Eagle Airport. I returned my vehicle before they opened. The lock box for key return was not locked so I took a picture of the car to have proof I returned it. I received a receipt saying everything was okay. Then received a new receipt saying I was charged 75.00 for a chipped windshield. I looked at y photo and didn't see a chip in windshield and I didn't recall having window hit by a rock. I emailed and requested a photo of the chipped window. They sent me 10 pictures of the windshield none of them showing a chip. I asked them to circle the chip and they circle a huge blurry mark that appears to be a shadow on the wall in front to the car. If this was a chip the while windshield would need to be replaced. I emailed cooperate to complain. They eventually sent me a new picture with a smudge of dirt that they claim was a chip. There was five other similar smudges of dirt visible in the picture. Clearly not a window chip but simply road salt/dirt. What a scam. It seems they can say everyone has a chipped windshield without any evidence. I will no longer use dollar, but the problem is all the major rental car companies are one single conglomerate. read more

Complete scam. Reserved a standard SUV, was supposed to be a Toyota Highlander. They asked if we wanted a 4Runner when we arrived, we said that's fine. When we returned the car, noticed they changed more than double our original price for the "upgrade". When I called for an explanation, I was told it was a premium upgrade- how is a 4Runner premium??? And how can they justify more than double the price? Then the last on the phone actually hung up on me when I requested to speak with a manager. Beware of this rental car company read more

VAIL SKI VACATION: CAR RENTER BEWARE: SUV misrepresentation: Did NOTget the class of car reserved online. I reserved, on the Thrifty/Dollar website, a "standard SUV--Jeep Grand Cherokee equivalent" for a week long family (5 with children: 9,7,3) ski vacation during New Years week 2015 for $1,529/week (expensive, but I fully understand peak season supply and demand). Upon arrival, I was offered a Toyota Venza as my rental car. They did not have a "standard SUV" in stock. At this ski town location, a Toyota Venza is considered a standard SUV equivalent. I explained to the agent that I specifically reserved an SUV for the wheel base and size for driving safety in heavy snow with my family. I was told if I wanted a larger wheel base, I could upgrade to a Toyota 4 Runner for an additional $500, or a Suburban for an additional $900. What is more like a "standard SUV-Jeep Grand Cherokee": 1) Toyota Venza or 2) Toyota 4 Runner? $1,529 for a week rental, and you want another $500 so I can actually get a SUV like I originally reserved? At the start of my family vacation with my 3 boys waiting in the background, while it is snowing outside. Left with no good options at the counter, I chose to upgrade to 4 Runner. After my vacation, I made a formal complaint with Dollar/Thrifty hoping to get a refund of my upgrade fees, as it is common industry practice to upgrade when the car one reserves is not available. Ultimately, I was told by the site manager that I agreed to the upgrade and got the car, so they fulfilled their part of the transaction. Instead, I was offered a 15% discount on a future car rental ONLY valid at this specific location. I also plan make a formal complaint to the BBB. I don't think this type of "bait and switch" business practice should be rewarded. read more

Horrible I had a booked van for my family when I arrived and they asked if I would like to up grade to a suburban I said sure. I quickly signed the forms got the car and left. After trip was over I saw the email receipt and they charged me an addition 2500.00 dollars making my total rent a a car bill for 5 days 3567.00. We only put 247 miles on the car. I called and asked how can you not tell someone and the manager said well I had signed. The car cost almost as much as our condo at the Westin. That is the a huge rip off and they should have verbally made me aware. It was a Christmas trip for my family. Charging that much by Dollar rent a car is wrong. It's taking advantage of families. read more

I had made a reservation 6 months prior to our arrival. I reserved exactly what I wanted. Upon our arrival, Thrifty was understaffed and had a huge line. The worker at the front of the line was constantly trying to upsell everyone with add-ons. First, he tried to charge me $60 to have both me and my wife as drivers. Then he tried to sell insurance. Then he tried to sell a ski rack on the roof. Then he tried to convince us to switch to a larger car. I realize that is his job, but when 1) the rush of people from our flight has completely passed from the airport 2) every other car rental has processed their customers from the flight 3) I have firmly said no to each alternative Then the upselling is getting ridiculous. read more

Do NOT use Dollar when renting at EGE. I reserved a premium SUV and, when I picked it up, they asked which vehicle I preferred, a Suburban or a Yukon. I selected the Yukon. When I dropped the car off, they charged me an additional $10/day ($130 for my two week rental period) claiming the Yukon was "an upgrade." The 26% tax charged by Colorado and Eagle County is criminal enough without the rental company cheating the customer too. read more

Great experience! Wonderful customer service, the staff was so friendly and helpful and nice vehicles! Really glad they offered an upgrade special to the Toyota Four runner SUV because even though the roads appeared to be nice at the airport, it was a blizzard in Vail! read more

Professional, prompt, clean, well maintained suv. They offered us ski racks/child car seats/additional drivers and insurance coverages. We were offered an upgrade (for a nominal fee) to a larger vehicle to accommodate my family and our ski gear! read more

DO NOT USE DOLLAR. Gave them one last chance in Denver and experienced the same Bad Service, Dirty car and front desk person wanted to argue about a small detail. Just look at the reviews online from Yelp and many other sites. It must come from the top and filters down to the employees who interact with the customers. read more

Online booking is misleading. I booked a "SUV Luxury - Chevrolet Suburban LTZ or Similar" however when I arrived the counter agent immediately tried to sell me an upgrade to the "Luxury SUV". I pulled out my paperwork and told the agent I booked the "Luxury SUV". He proceed to tell me that they only offer the "Base Model Suburban" the LTZ is not something they carry at that location, and if I wanted the "Luxury SUV" I would have to pay to upgrade to the GMC Yukon. I felt like this was a bait and switch tactic to get more money. read more

Wonderful staff and top notch customer service!!! I originally booked the special car. The lock load & go I think is what its called the lottery car. When I arrived at the counter it had just snowed the night before. Barbara, a very nice and knowledgeable young lady, stated that the computer picks the car at time of rental and I would be in a Prius. A PRIUS!!! in the snow?! I made my concern clear to Barbara and she recommended an all wheel drive vehicle. She worked very hard to try and find the best price for my needs. I ended up renting a Toyota Venza, a crossover suv but lots of room and more comfortable, and it was much larger than it appears from the outside. It also handled so well in the snow, made me feel very safe with my family. I liked it so much I am thinking about buying one now! When I returned my car I had a minor windshield chip and Rachel helped me fill out all the paperwork and made that process quick easy and even helped me 1 step beyond! Rachel told me to call my credit card and they might pay for the $50.00 chip charge. And they did!! Long story short it is nice in today's world for people to take time out of their daily grind to make customers feel like they are wanted and not just another face or form of payment. This rental company here has it down and very friendly and lots of smiling faces! read more

NEVER EVER RENT A CAR FROM DOLLAR/THRIFTY. From the clerk who tried to charge me for every perk that comes with an upgrade before he simply upgraded because THEY DIDN'T HAVE THE VEHICLE ON MY RESERVATION. To the operations manager who explains their inability to charge the card that is on the initial reservation because they hadn't released their own hold on THAT CARD as "that's just how it happens sometimes". -- feeling ripped off. read more

If there was 0 stars, I would give 0 stars. The whole process with renting a car from Dollar has been an absolute nightmare. I rented a car from Dollar from Grand Junction and dropped it off at Eagle location. It is a drop off lot so you park you car and drop your keys off in a mailbox and they check it in for you in 24 hours and a sign stated to follow those instructions if no one was working the desk at the lot. Well, I dropped my car in the lot on a Saturday and got picked up from a friend and we drove to Denver. I called on a Monday to make sure my car was checked in and the lady told me it was. Well, guess what, I have never seen more deceitful and poor managed facility ever. They did not check in my car and lent my car to someone else under my name and reservation still who drove my car to Denver. On my bill: I got billed a RIDICULOUS amount for a late fee and any additional charges they slapped on there as a way to get money from me ($800). On top of that, I had fraudulent charges appear on my credit card from Dollar-Rent-A-Car in Oklahoma City. That was in DECEMBER and it took until MARCH to get this thing resolved. On top of this headache, Dollar HAS THE WORST CUSTOMER SERVICE ever and are not willing to help customers out and admit they are wrong. They kept sending me additional bills on money I owed and sent it to the collection agency. Most of the customer service refused to help and did not do their job until I threatened to talk to their manager. DO NOT RENT FROM THIS COMPANY IF YOU KNOW WHAT IS GOOD FOR YOU. All of this could have been prevented if this location just did their job and checked in my car properly. read more

I am only taking the time to write this review to help save someone else the horrible inconveniences of using this company. I should have read the reviews first. After reading them now, and a little research, I see that the only reviews with more than 1 star are people who are directly associated with or work at the company, this is pathetic and deceptive. The rudest and most unreasonable management experience that I have ever had. I will never use any thrift or dollar car rental location again due to the management that this location hires and allows to run their operation. I own two businesses and couldn't believe the management at this location! I got a fair vehicle at a fair deal and was treated well initially, or so I thought, and was super happy and trusted the person who I was told was the supervisor according to her word and promises on price and policy after I inquired and was very thorough when discussing these details. Then I was charged significantly more on my credit card after 2 weeks of rental than I was promised by the supervisor. When I called, the supervisor agreed and claimed that the manager would have to adjust the bill. The manager never responded and so I called again a week later. At that point the manager emailed me a response and told me that, even though the supervisor told me the price and the terms, and that that supervisor agreed and acknowledged this, that I would still not receive a refund as to be charged the fair amount that I was promised initially and I was told that the bill would remain as is. I called again and the manager finally would speak to me but was the most rude girl that I have ever dealt with. I would rather speak to a cable company, or a credit card, company, or a phone company, or any other customer service located anywhere in the world than to ever be treated as I was by the manager of this location ever again. This company has lost my family and friends and my business forever. I will be emailing the owner and the corporate office in hopes that they may fix their customer service for future customers. I will report back to this review with their response to this situation! Happy and safe travels to anyone who is fortunate enough to read this review before choosing your rental company! read more