Staff has always been friendly, the bank is brightly lit and welcoming, so two stars. However, their systems and processes have been a disappointment. When I signed up last year, they were still working out issues with their website. After a year, I'm here to close my personal and business accounts. Too many issues with the website, including being logged out automatically while in the middle of making requests for data, inability to transfer between business and personal accounts, and multiple issues leading to a poor user experience. I attempted two wire transfers given info received by the bank. The first worked. The second with the same information didn't, causing my account to be overdrawn. This turned off the ability to do remote deposits via the phone app. Since I travel frequently this made additional deposits impossible. I supplied the branch the emails and letter regarding the wire transfer. Why could it not be remedied given the fact the international transfer was inappropriately handled? I need a bank that doesn't frequently shut down online banking servers. Another reason I am rating this branch low, is that when I joined here, I was told of an annual meeting of the bank in December. I was given paperwork that I could sign, being told I would be allowing a proxy to represent me. Since I have experience in helping banks, I purposely did not sign away my right to attend the meeting, and even discussed this with the manager. Nearing December, I asked for details, was told they would be sent, and never received the details. Hope they get thing worked out. read more