Amazing support and the best speaker I've ever bought, will keep coming back, worth making bothread more

I needed some help getting a Nordost cable refitted and Mike at HiFi Loft made the whole thing so…read moreeasy. No surprises, no upselling, just fast, direct, excellent service. Recommended.

Great selection, and they have a nice collection of record players as well. Quite possibly the…read moreworst customer service haha. Don't expect the friendly, welcoming vibe you might get at another record shop. It's the only one on this side of town so it's convenient. IMO their used records are overpriced so shop online for better deals.

It's honestly my second home. Love this place. Great music, great community and great vibes.read more

I had an excellence recent experience with Park Avenue Audio. Specifically, I visited on a rare…read moreday off and had a great time listening to gear and, almost as importantly, talking to Dennis, the owner, who has tons of wonderful stories and is clearly an extremely passionate guy. I left thinking hard about purchasing a particular pair of speakers I demoed without feeling the least bit pressured. I hope to throw much $$ their way in the near future.

After 25 years my Arcam Integrated Amplifier gave up the ghost. I needed a new amplifier to power…read moremy old quality speakers, but also wanted to use new technological inovations like steaming music. The employees at Park Avenue found me a reasonably priced new Integrated Amplifier that does everthing I want it to and more. My system sounds better than ever. Thank you!!

I've had a fantastic experience with Bob V. and Rhapsody. I bought speakers from Bob a few years…read moreago, and since then, he has continued to provide exceptional support. He's very kind and helpful. Answers questions promptly, often within minutes. And he will support you for years after your purchase. I really can't recommend him highly enough. Another reviewer (who never went to the store) referred to Bob as arrogant. In all my interactions with him, his behavior has been lightyears from arrogant. On the contrary, he's been kind, friendly, humble, and helpful.

Bob is a guru of his audio world . I know him for years and every time I visit his place it is…read morejust another great story of his audio life . Thank you Bob for last Wednesday afternoon

My first purchase from Stereo Exchange showed me the benchmark in New York high-end audio dealer…read moresupport. I've been in the audio hobby for over 27 years, so I've learned the difference between a team that actually knows their stuff and one that's just moving boxes. I am the proud new owner of Certified Authentic Pre-Owned Wilson Sabrinas in Obsidian Black. Honestly, taking the leap on Wilsons wasn't really on my radar until a credible, certified pair popped up at a reputable regional dealer. That sense of local security and support is the only reason I felt comfortable taking my system to the next level. Right from the first message, the team was straight-up with me. They walked me through exactly what Wilson's Certified Authentic program entails, the Certification work done on the speakers, the warranty, and the realistic logistics. No hard sell, no runaround, and no question left unanswered. That's the kind of foresight you get from decades of real experience. What really set this apart was the installation. Their Certified installer Mike came out to do the Wilson Audio Setup Procedure (WASP). The guy is a total pro - super patient, incredibly knowledgeable, and just a great person to work with. He added a ton of value to the whole experience. My space is far from a showroom. It's a tight studio apartment, with a corner-loaded left channel, a workstation that isn't moving anywhere; essentially a "lab in motion" for my audio hobby. Mike didn't blink. He worked around the real-world constraints and went through the WASP methodically. Everything was done ear-first and with serious precision. Watching him dial it in showed me exactly why Wilson insists on this setup process; it's not just marketing fluff, it's real substance. The Sabrinas sound phenomenal, and they absolutely live up to their reputation. The speakers and set-up rival my former reference Levinson and Magnepan system. Once you graduate into equipment that has serious value, it's 100% about trust. You have to trust the product, the transaction, and the follow-through. Stereo Exchange nailed all three. If you're serious about bringing your experience to the next level, Stereo Exchange is the place.

Yet another satisfying purchase from stereo exchange. I bought a turntable, phono amp, etc etc. Bob…read moreis their turntable expert and I told him a budget and we came in just under. Plus he selected components that would work with my existing Simaudio Sonus Faber setup. My original salesman Glenn was there as well to chime in ha ha. I have nothing but praise for these guys. They know their products inside out. Literally. If you are going to spend some serious cash for gear, may as well buy from people that actually own the stuff you are buying. Glenn has the exact same turntable I bought today in his house. They won't sell you something they wouldn't use themselves.

I walked into Sound by Singer twice. The first time, I had absolutely no idea that I was walking…read moreinto a shrine of audio. That was in October 1998. I had just moved to NYC. I had a very limited budget of $1,000, and I was hosting a housewarming party the next day. I knew I was in the wrong store pretty much as soon as I walked in. However, Andy Singer was very patient and walked me through my options and I walked out with a CD player, an amp, and speakers from three different manufacturers that I had never heard of before. And he managed to make it work inside my budget of $1,000. A couple of months later, I was developing audiophile tendencies. The equipment I bought was that good, even within that budget, but the CD player just wasn't doing it for me. So I boxed it back up and returned to Sound by Singer. Amazingly, Andy didn't just take the CD player back. He sold me this beautiful alternative CD player made by an obscure English firm, for which all he asked me for was $200 and the return of the original CD player. The resultant combo kept me more than happy for 20 subsequent years. The amp eventually died, and the obscure firm in Jersey that made it had gone out of business, and it was not cost-effective to replace it. I ended up replacing everything. Although it's not an option for an audiophile, so I don't really qualify, I covered my home with Sonos speakers. I still have that CD player. I never play music on it anymore, but it was built with such love and care I have not been able to bring myself to part from it. Thank you, Andy. If you were the person many of the people posting negative reviews here say about you, you would have laughed me out of your store with my budget of $1,000. But instead, you made that $1,000 go so much further than I could possibly imagine. RIP Andy, and thank you for 20 plus years of beautiful music and helping turn my first New York apartment into my home.

Siund by singer is permanently closed after the death of Andy singer a few years ago there is no…read moremore store and al inventory was sold off

I had a pretty good experience overall but it came with some disappointment. So, consider this to…read morebe "Jason's guide to getting the best out of your Innovative AV experience" I came with a list of specific products I wanted to buy (speakers + amp) and the spatial constraints of my living room. They ended up selling me the amp I wanted and more expensive speakers that still fit my requirements. I worked with George. Here are the positives I experienced: - They were exceptionally generous with their time. I learned quite a bit from coming here. - They were great at finding products that fit my requirements, including suggesting alternatives I hadn't considered. And I thought I researched everything! - They were good at "bending the audiophile rules" like speaker placement and minimum power requirements for an amp. They sold me a system that shouldn't work on paper but does work really well in practice. - They were exceptionally flexible and accommodating when it came to delivery and installation, both services that they provide. I'm very grateful for all of the above. But caveat emptor. There were some downsides and you need to be well-informed going in. - All sales are final. - They will sell you overpriced cables. It's the cost of doing business. - I didn't actually audition the speakers on my desired amp but rather used a substitute device that was more readily available in their showroom. In retrospect, it was stupid of me not to insist this. - It took a long time to receive the goods. It was a lot longer than they had initially estimated. You will need to be patient. - They claim to provide a "guarantee" that their customers will enjoy the systems they purchase, and tbf they go quite far in delivering on this promise. But, after the installation, I had to spend days troubleshooting the amp and the TV. I had to even purchase a separate audio streaming device to compensate for software bugs in the amp. It was an amp that I had initially chosen, but Innovative stood behind it and they did not give me the practical help I needed. Instead, they gave me relentless positivity about the quality of their product offerings. This might be good for closing a deal but not for actually getting the best quality out of the system. - As soon as the speakers arrived, I was told they required 100 hours of playing to fully break in for the best audio quality, as the drivers are stiff coming off the factory line. I emailed the speaker company and confirmed that this was a falsehood. I called George out on this and his subsequent responses hinted at an admission of guilt. Beware of tactics like this. - Their digital priorities are wrong, imo. I would like devices that are dead simple for other people in my household to use. For me, HDMI-CEC is important, so we can control power and volume with our TV. Also, Google Home integration is important, so we can have synchronized speaker groups. They will steer the conversation away from topics like this because they don't have good answers. Instead, they will want to sell you expensive DACs and hi-res audio streaming services like Tidal and Qubuz, even when doing so contradicts scientific facts about the limits of human hearing. - There are great products out there (including so-called "budget audiophile" equipment) that Innovative doesn't sell because they aren't dealers for whatever reason. These gaps are where the missing piece of your audio puzzle could be hiding. Overall, I'm actually quite happy with my experience. Given the sum total of my requirements, there weren't many options and Innovative sold me a reasonable package. If I had to do it over, I probably wouldn't have changed much. However, I might have tried Park Ave Audio just to compare.

We were in town and walked into Innovative to check out what they have to offer. Despite knowing…read morethat we are not paying customer, Elliot the owner let us check out couple of their hi end systems. We spent a couple of hours there. Elliot was super busy that day and let us fully enjoyed what they have to offer which was just incredible systems. At the end of the day Elliot was such great hosts and chatted with us about his showroom. Many hifi stores have a poor snobbish attitude, not Elliot and his team. They know their stuff and how to treat customers properly. Highly recommended.

Super fast shipping, excellent product! would purchase from Audio46 again…read more (And now I'm adding more words because apparently my review is too short... I like succinct, but whatever.)

The Noble Sceptre was out of stock so I signed up to be alerted when it was available. Five days…read morelater it was available, the shipping was free and it arrived very quickly. It's a great little device and pairs nicely with my Noble FoKus Apollos.

I can't recommend Canal Sound and Light highly enough! We rented a disco ball for my…read moremother-in-law's 65th birthday. From patiently teaching us how to set the equipment up, to kindly extending our rental for a day (complementary), Alex & team were wonderful. Rent here with confidence!!

Placed an online order for an item. Never received a confirmation email. Strike 1…read more A week goes by and my credit card authorization hasn't turned into a charge and still no email so i call. Was told that the product just arrived at the warehouse and would be shipped out that day. Strike 2 -- dont show an item as in stock if you didn't already have it in stock. Two days later, still no email or tracking info, so I have to call again. Strike 3. This time was told by a different guy that my order was refunded because it was out of stock. But I check online and the product is showing as in stock still with a price 2x what I paid (now in line with the rest of the online sphere's pricing) -- idk how many strikes to count for these events but it would be several. Why am I being lied to? Why have I had to reach out every time instead of proactive communication from the retailer? Why was my purchase price not honored like any good retailer would? On top of that, the guy I spoke to the second time offered to have the guy from call #1 contact me as he was the one running point on all this of this and of course I never received a call. Bunch of lying cowards at the fulfillment department of this company. Everything you dont want in a customer experience. Would never spend a dime supporting a business like this.

Great company with wonderful turnaround time, our new office is now up to par. Reach out to them al…read morefor all your AV needs.

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