This was my first time visiting AMC Burbank 16. We live near the AMC in Montebello, but this…read moreparticular theater was showing the Anthony Bourdain movie Tony, so we decided to make the trip to Burbank. I'm glad we did because I really liked this theater!
We found parking right away in the parking structure adjacent to the theater, which was a great start. Upon entering, there were self service ticket kiosks to the left, making the process quick and easy. No lines, no waiting!
Unfortunately, the young lady checking tickets at the entrance didn't seem too happy to be there. She had a very stoic expression and wasn't particularly welcoming. Not the best first impression, but we continued on.
We ordered our food at the kiosk and headed downstairs, where we decided to sit at the bar while our food was being prepared. The bartender was really cool! We enjoy mezcal, so he recommended one of their specialty cocktails made with mezcal, and it was really good! Definitely a nice touch to the moviegoing experience.
When I went to pick up our food, I noticed our order was already sitting on the countertop behind the concession stand. I stood to the side while the young lady assisted another guest. Once she finished, another customer who had arrived after me approached the counter, and instead of acknowledging me, she immediately asked to help that person.
I politely said, "Excuse me, is that my order ready?" She wasn't particularly friendly or apologetic. She simply asked for my order number and handed me the food. A little acknowledgment would have gone a long way, especially since I had been standing there waiting.
Despite those two customer service experiences, I chose not to let them ruin our visit. The theater itself was very clean, spacious, and had a really nice ambiance. The food was good, the drinks were great, and the bartender provided the kind of friendly service that makes you want to return.
Overall, I really enjoyed AMC Burbank 16 and would absolutely come back! The atmosphere, food, drinks, and convenience of parking made it worth the trip from Montebello. A little improvement in customer service from some of the staff would make the experience even better!