I was recommended to use this company by someone. At first Paula was extremely helpful, kind and reassuring. I had a few issues with my documents that I was unaware about because they regretted to inform me. I was anxious about my documents reaching me on time and when I contacted them to see the progress of it then that's when they told me. At the end when it came to payments, I was blindsided by the invoice they sent me full of additional charges resulting in over $500. I was extremely upset especially because I'm on a student budget and I wasn't informed about any of it. If I would have known about the other charges I wouldn't have agreed. I spoke on the phone to Paula whom I think is the owner and she was screaming at me. That had to have been the most unprofessional encounter I had experienced first hand. I remember vividly the things she was saying to me like calling me a liar, screaming on the phone, telling me I needed to act like an adult when I was indeed calmer than she was. At one point she told me that I would remember her and this moment in the future as if it were a threat. It scared me to a point I was in fear of what could happen to my paperwork. Luckily, I was able to get my documents on time for when I needed them and I greatly appreciate that. They were able to give me a few discounts but I feel that was only compensation for the disrespect I received on the phone. I do think this company and its services are extremely helpful but I think you should have the prices laid out for you before you agree to anything and aren't blindsided like I was. read more