I was really excited to bring my 5-month-old golden retriever, Murphy, in for his trial day after…read morespeaking with a very kind staff member on the phone. They explained that the dogs play all day, have activities, are separated by temperament, and that puppies are carefully monitored. This gave me peace of mind since I had concerns about his joints, breaks, and being around larger dogs since he's just a baby. When I dropped him off, the man at the desk was also professional and explained that Murphy would receive a temperament assessment around lunchtime, and I'd get a call afterward with an update. He said I could either pick Murphy up then or leave him longer depending on how things went. Unfortunately, I never received a call or text. When I finished work and called them, the woman who answered was short and unenthusiastic -- she simply said, "Oh yeah, we have Murphy. He's in with the dogs, he's fine." Her tone left me uneasy. When I arrived, I found Murphy sitting off to the side in the large dog area, panting and looking unhappy. The dogs in the group were very large, and one was jumping excessively on top of other dogs (I'm talking like a kangaroo. 6ft in the air. The dog should be named jelly bean). Murphy, normally playful and confident, seemed timid and off. To make things worse, he was completely soaked -- his belly, legs, tail, everything. The floor of the play area was covered in large puddles of liquid, and while the staff member tried to tell me it was just "water from the hose," it was clearly urine. Once home, it was undeniable from the smell that he had been sitting and lying in urine (possibly mixed with feces). I was told dogs are only walked once a day and use a grass area outside. From what I saw, the indoor space has no toys or stimulation, and the floors are left wet with urine throughout the day. This means the dogs are essentially playing and laying in filth for hours. I left with Murphy timid, drenched in urine, and completely unlike his normal happy self. When I raised concerns, I was met with a dismissive response rather than care or reassurance. While I was in the lobby, I actually asked other people dropping off their dogs if they would recommend this place, since I was so concerned. To my surprise, they said they would. So perhaps some dogs are less sensitive to the environment, need less enrichment, or hygiene isn't as much of a concern to their owners. It's possible I caught the facility on a bad day. I am grateful this was a free trial because I would not have paid for such substandard care. Unfortunately, based on this experience, I will not be bringing Murphy back. I sincerely hope the facility improves its sanitation, communication, and oversight, because the way the dogs are kept now is unacceptable. - I felt providing an update on this review is important for anyone considering bringing their pup to DogTown. After I picked Murphy up from daycare and wrote my initial review, he slept for hours and hours. When he finally woke up, he had developed a severe limp in his front leg. The limp worsened, and he ended up at the vet today. Thankfully, there are no broken bones, but the vet believes it's either a soft tissue injury or a hairline fracture. This almost certainly came from the rough play that's allowed at Dog Town, as Murphy had no issues prior and had just been cleared at the vet the week before during routine vaccines. My poor 5-month-old puppy is now on pain medication and sedation so we can keep him practically on bed rest while we hope his injury heals on its own. The vet also noticed a growth on his lip, which is canine papilloma virus. While I can't say with 100% certainty that it came from here, research shows it's commonly spread in dog daycare and boarding facilities, and the timing makes it very possible. With both of these things, I truly wish I could rate this place negative five stars.

I don't usually leave negative reviews, but this place has let me down more than once. I've brought…read moremy two small dogs here over the years only when I had no other option, even though the price is already pretty high at $135 a day. 1. On one stay, my dog was actually bitten by another dog. The only thing they offered was a 10% discount, which barely touched my $800 bill. It didn't feel like they took the situation seriously at all. 2. They also signed me up for their membership to give me some small perk, and when I tried canceling it a month later, it turned into a whole ordeal. I had to reach out multiple times just to get it taken care of, which was ridiculous. 3. And then recently, I booked a short stay on a Monday and wasn't told it was non-refundable. When I asked for a refund two days later, the owner wouldn't give it and only offered credit. I explained that I've already had several issues with them, but it didn't seem to matter. The lack of transparency was on their end, yet I was the one stuck with the loss. At this point, I honestly regret ever bringing my dogs here. The owners seem more interested in sticking to their policies than actually listening to customers or owning up to their mistakes.

Great job! I have…read morebrought my fur baby here twice now and they have done an amazing job both times! I recommend using this groomer!

Highly dissatisfied with the service. Do NOT bring your pet here…read more Not only the quality of service is beyond unacceptable, the attitude of the staff was extremely impolite. We asked for specific questions and requested a specific service based on a upcoming event. We brought photos , we trusted these people. We received the exact opposite of the service requested and the staff attitude was beyond rude. A 5 year old could have done a better job.

They are truly the best! Their prices are affordable. My dog always comes out so cute. She's a mini…read moregolden doodle and I love the way they gave her her Teddy cut. They sometimes even put bows on her which I love and honestly, you can tell. She has a good time because she comes out smiling and happy. I 100% recommend them 10 out of 10!!

We love taking our dog here! He looks awesome every time. They always try their best to squeeze us…read morein. I'm glad we were able to find this groomers and I wouldn't take him anywhere else.

We bring our corgi here for his regular grooming and they do a decent job compared to the other…read moreservice providers in the area. We only do a sanitary trim and nail trim, so we're not familiar with the shaving other reviews have mentioned. I'm usually pretty particular about the instructions. We only remove one star because his nails are regularly cut too short and he often bleeds while playing the days after a grooming.

was a loyal customer for 4 years, and sadly this is how it ended. The groomer herself is excellent…read more-- my dog always came out looking great -- but the business side left much to be desired. I was quoted $95 for my dog's grooming appointment. When I arrived to pick him up, I was charged $120 with no prior warning. The explanation? His size, knots in his fur, and a keratin treatment I never requested or approved -- none of which were communicated to me beforehand so I could decide. The person in charge also justified the price by saying other places charge $170, so $120 was a deal. That may be true, but it doesn't make it okay to add charges without telling the customer first. When I calmly said this might be my last visit, the person in charge responded rudely, saying they were moving soon so it didn't matter. After 4 years of loyalty, that response said everything. No pricing transparency, unauthorized add-ons, and zero respect for long-term customers. I would not recommend this place.

I typically take my dog to a trusted family friend for grooming, but due to a busy schedule and…read moremultiple events, I decided to try this place for a quick bath, nail trim, and sanitary cleaning. Big mistake. Right after her visit, I discovered she had developed two fungal ringworm spots. In her four years of life, she has NEVER had any skin issues, not once. This was the very first and it came immediately after being groomed here. Ringworm is highly contagious and extremely difficult to treat. Not only has this become stressful and time consuming, but it has impacted her well being and my ability to interact with her normally. I am devastated. For a grooming facility to allow something like this to happen shows a serious lack of sanitation and hygiene protocols. I am disgusted and extremely disappointed. I have completely lost trust in this place and will make sure other pet owners are aware. Your pets' health and safety should always come first...do NOT take your dog here.

Name of groomer should be Pet Avenue Butchers!!! Beware!! The 5-star reviews are old-and Miriam…read moresold this business years ago-they kept the name and her reviews! Would give zero stars if possible. They hurt my poor puppy-shaved and burned and cut him with their clippers. I called them because he was going into shock and the receptionist told me to take him to a vet and they'd pay - they have insurance for that. They gave me the run around and now refuse to keep their promise-I don't care anymore because my puppy is OK-thank goodness! But I wanted to be sure to warn anyone else who may consider this business. DON'T! As of 10/27: And in response to Nicholas below-he is no it being truthful, and he knows it. All of my neighbors will attest to the bleeding and cuts when I picked up my dog - they knew it and the front desk clerk, Astrid, told me to get medical care and she would pay. All they did was give me the run around about the reimbursement. And I was promised a phone call from Nicholas from whom I have not heard from to date. Out and out animal abuse and they know it! Won't take responsibility so don't take the chance with your pet....

Both doggies are looking perfect! Exactly what I asked for - Thank you, Kanu Pet…read more Looking so good

Cairo LOVES Kanu, and has the cutest harness from there that I always get compliments on - they…read morealso let me come back with him to clip his nails which I love bc he is an anxious boy with strangers. Great variety of treats too

I'm only in Florida about once a year.. I absolutely love love the baby clothes in this shop. I…read morekept missing them while they were open this trip. So a nice security guard suggested I call the number to check on their hours. The nicest man on the planet answered the phone, I explained my situation and he actually came down to the store to let me purchase some of his gorgeous baby clothes (they are babies not dogs for us) . I can't thank you enough for being so accommodating and kind! Pictures of the babies with their new wardrobe to come when I get home!

Such a great place. They do an unbelievable service, but the girl that helped at the desk to sign…read morein and take my dog was so nice. My dog is 7 months old and it was his first time at a groomer. He was very anxious, but they could not have been more loving towards him and made him feel comfortable. They also gave him a Christmas gift! Will definitely be back

I was calling around for pet grooming and I came across Ernesto with professional dog mobile…read moregrooming. He was very nice and personable, but told me I was a little far for him and he recommended me to someone else. After that person said I was too far. Ernesto agreed to come down on the weekend, which is totally understandable because Miami traffic is horrendous. He showed up exactly on time as promised. He was super nice and my dogs loved him. He groomed them wonderfully and they smell like a million bucks. I couldn't be happier that Ernesto agreed to groom my babies. He provided such exquisite care and genuine love for them. Highly recommend and definitely will be using him to groom my fur babies

Great service, my dog's big and he knew how to handle her without problems. Highly recommend.read more

My cat got a wonderful lion cat from JoJo. She was caring and gentle dealing with my cat who had…read morehis "concerns" about being groomed

I can't say enough good things about our experience with this groomer! She did an absolutely…read moreperfect job with my pup Bleu--his haircut was flawless. Every detail was spot on: from the even trim around his face to the neat paws and perfectly shaped tail. He looked like a show dog by the time she was done! What really impressed me was how patient and kind she was with Bleu. He can be a little unsure during grooming, but she took her time, made sure he was comfortable, and treated him with so much care. Throughout the appointment, she even sent me progress pictures, which I really appreciated--it was so reassuring to see him calm and happy during each step. Bleu came home looking and feeling amazing. I'll definitely be booking with her again!

When I went into Woofgang site to try to make an appointment, I could find a store in the 33137 zip…read morecode location, although I know there is a store very close to me. I ended up waiting for business hours then called and made an appointment. Maybe it was a mistake in my end. The staff is super friendly and were able to accommodate all 3 fur babies on a Saturday morning. My Pomeranian Chewbacca is having some alopecia issue and is taking some medication for the fur coat, so I was a little concerned about grooming him. Well, the groomer did an amazing job, giving him a short teddy bear cut. He looks gorgeous!! I am super happy with the result. Spike, my tea cup Yorkie looks absolutely beautiful!!! Totally Miami boys now ! Highly recommend!!

STAY AWAY. Brought my dog there 4 times. 2 were because the girl at the front desk was the nicest…read moreand begged me to give them another chance. They charged extra for getting a few tangles out and didn't get them out. They charged for a full groom and didn't cut or style the hair the way I asked. Worse than that they got water in my dogs ear and it got infected and they said they forgot to tell me her ear was infected. They used a shampoo that made her itch and then tried to upsell me on another shampoo. The cost is not the issue. The fact that they cannot do the work properly is. My dog is the same to me as my 2 legged kids. I warn anyone who feels like I do about their fur baby to stay away from this place. They are incapable of performing their jobs correctly. STAY AWAY