GROOMING DEP'T, INGRID, MANAGER, SHE NEEDS BE RETRAINED. I called in yesterday and she was gone for…read morethe day. She calls me this morning, and hardly gives me the opportunity to explain much of anything. she goes on rambling and making me out to be wrong about what is going on with my dog. My dog is an inside dog. I do not have her out unless we are going in the car somewhere. I work all day and have not taken her anywhere except to PETCO in Vero Beach, FL around July 26, 2026, to get just her nails trimmed. First time we took her only 1 person needed to trim her nails. this last time, they needed a second person to hold her. Well, my dog now has fleas. She did not have them prior or we would have noticed scratching and would have checked her to see if anything. This INGRID, is going to go on and on about it is way past the time for the fleas to show up. So not only is Ingrid rude and hung up the phone, but she apparently does not know her business. Fleas don't just hop on a dog and say HERE I AM, CATCH ME. They go into that fur, they lay eggs in the skin, and it takes time for all this to show up. So this INGRID, is going to keep rambling on not allowing me to get a word in, telling me there is no way my dog could catch fleas from their clean store, but yet that is exactly what happened. I tried saying, possible the person who held her for the trim this time, had a flea or two on their clothing, and we know fleas don't stay with us, they burrow in on the animals. But INGRID has to keep yapping away that I now have to raise my tone asking her to let me speak, and she hangs up. Well, I want corporate involved in this. INGRID needs to be retrained and taught how to speak and let a customer speak as well. All she did is talk and talk and blame me for what happened with my dog. Said she was in only 5 minutes. Never. It is a walk in and we always have to wait. So, I will stand by that it was PETCO that caused this with my dog. I should have known better. I have heard so many bad reviews on this PETCO. But figured, how bad could it be to just get a nail trim. Well, poor dog itching away, bathing her and now getting meds from her Vet to treat it, because of this claim from INGRID, THAT PETCO IS SO CLEAN. I will share my experience with everyone and anyone that ever brings this stores name up. Guaranteed