We have been going to dogs tail for almost 2 years now and with hybrid office work back it's been…read moremultiple times a month. I am always so confident leaving Frank with these lovely people, all of them are always so happy and excited to see every dog. They try to put on events for the dogs. I love the fact that at anytime during the work day I can peak at the webcams and see what they are up to, usually just see my dog in the corner barking as usual. All in all we swear by dogs tail and would back up every single worker as well as the wonderful owner.

Our dog has stayed here several times now and we trust them completely! The staff are incredibly…read morefriendly, helpful and loving towards our little guy. It's great peace of mind knowing he's in good hands when we are away. Thank you!

I have had negative experiences at both locations, which contrasts with the high volume of…read morefive-star reviews. I originally used the Killarney location, where my dog's nails were cut past the quick. I was not informed of this at pickup. While driving home, I noticed blood throughout the back seat and immediately took my dog to the emergency vet. Although accidents can happen, the visit resulted in just over two hundred dollars in veterinary fees and caused ongoing anxiety for my dog during grooming appointments. When I contacted the location, I was told the bleeding had been stopped sufficiently for pickup, though the hair cut appeared incomplete and uneven. After this incident, I was uncomfortable returning to that location and attempted grooming at home. Eventually, I found a groomer who worked well with my dog, but she later moved away. Out of necessity, I scheduled an appointment at the downtown Petropolitan location. A groom two months ago went well, and my dog showed no signs of distress afterward. I had an appointment scheduled for 9:00 a.m. today. Last night, I received a call advising that another client had cancelled and was asked if I could bring both dogs at 10:30 a.m. instead, which I agreed to. Overnight, one of my dogs became ill, and given the circumstances, I called to cancel the appointment to avoid bringing a sick dog, and another dog living in close contact with him, into a facility with other animals. During the cancellation call, I was told the appointment was still scheduled for 9:00 a.m. and was met with skepticism when I explained the time change. I was also told that I had a history of multiple cancellations, which I questioned, as I had not used their services for approximately a year and a half. I was then advised that the sick dog's appointment could be cancelled but that I should still bring in the other dog, despite explaining the illness and shared household exposure. I was informed that failing to do so would result in a cancellation fee. I was transferred to a supervisor, who apologized for the interaction but reiterated the cancellation policy and continued to question the appointment change. I asked that the matter be confirmed with the groomers, which was acknowledged. At that point, I requested a call from the owner and was told this would occur at her convenience. Between the two locations, these experiences have raised concerns for me regarding communication, customer service, and health-related practices within the facilities. Additionally, throughout these interactions, I experienced what I perceived to be condescending and dismissive attitudes from staff, which further contributed to my dissatisfaction. The overall handling of these situations was difficult to believe and ultimately concerning enough that I felt compelled to share my experience. I do not typically write reviews; however, given the decisions made and how they were communicated, I believe it is important to warn others. I will also ensure that friends and family who currently use these services are made aware of these concerns so they can make informed decisions regarding their pets' care and the facilities that they are bringing them to and the conditions around them.

I brought my puppy here every week until they decided he's too high energy and lack…read moreself-regulation. First, I was told he'll be put in a structure program for free then the week after he is being too much and I should enroll him in their training program for $73 a day. The manager I spoke to said if I brought my pup for daycare they'll just keep him in a private kennel the whole day. I think the daycare should have a right to remove disruptive dogs but it's not fair the way they are giving me the choice either expensive training enrollment or get the private kennel. I paid for the daycare package, I should be able to get a refund at least on the remaining unused days. There has been no response to my email request for a refund, that ruined my experience. The daycare itself isn't bad, great hours and camera access, the staff was nice as well. Update: still never received any emails/calls from the manager Jeff that everyone keep directing me to reach but I was able to get a refund by going in person. Lots of respect to the owner Linda reaching out to understand what went wrong and try to fix things.

Friendly, knowledgeable staff Reasonable pricing…read moreTraining area Boarding area feeding area Grooming area Six different play areas depending on the size of your dog, including two outdoor areas Every area has cameras so you can watch your dog at any time they are there. A lot of specialty products that are a bit cheaper than normal pet stores We like the Raw food selection from Courtney Farms Specialty pricing for First Responders

Indoor dog park was an interesting experience, the dogs were really high energy here and it wasn't…read morethat busy when I came. Single ticket for 2 hours was a bit pricey. There was also a self-wash machine I wanted to try next time.

We asked specifically for a first time groom for our two 1 year old dogs. The groomer was all over…read morethe larger establishment having a great laugh and chatting with other staff while our poor pups are screaming in back room cages. I could hear my dogs outside through the concrete building. When approached the groomer said "I bet you're wondering why I'm not with your dogs?" She offered a lame excuse and continued on her way. We waited an hour longer than the quoted time for our pups to be released, she hands us a bill and walks away. No love for our dogs, not nurturing...we will never bring our sweet dogs here again. I hope the dogs will forgive us for such a traumatic experience.

Probably the most infuriating thing you can hear as a customer is "sorry it's company policy."…read more This statement isn't productive. It doesn't find a solution to the problem. It's a blanket statement that employees hide behind because they're not empowered to be able to make a decision for themselves that might actually be in the best interest of the company they work for. On Friday, November 10th I got an email from Dogtopia saying that a couple of my dog's vaccinations were expiring and needed to be updated. No big deal I thought, we already had a vet appointment for the 18th for her annual check-up. My wife called Dogtopia today (the 13th) to verify if we could continue to bring Pickles in for daycare knowing that we had her booked to get her shots. The employee that answered the phone said she would be fine with it, but she doesn't make the rules and would have to talk to the manager (Sheena). It was a flat out no from Sheena. My wife couldn't believe it and called me. I work close by so I thought I would leave work early and go in person and talk to Sheena to see what the issue was. She explained to me that it's "company policy" that dogs cannot continue to come for daycare when their vaccinations aren't current. I can completely understand this. A policy like this should exist. As responsible pet owners we want to know that the place we're taking our pets is reasonably safe. The failure here is a lack of customer service. If they have a system that tells when a dog's vaccinations are expiring, where's the notice? The email was sent on the day of expiration, not a week or two before with a note saying "You can't bring Pickles in after the 10th unless her shots are up to date, just an FYI". Because it's an immediate cutoff this then brings up the issue of losing the convenience of Dogtopia's services. My wife and I plan our lives knowing that we can drop off our pup for a day of play and she'll be pooped out and we don't have to worry about going out at night on that odd weekday where we make plans and won't be home. We had planned to bring her tomorrow because we were going to a concert in the evening. Not a normal Tuesday night, but we don't want to rush home, feed the dog, and then leave again as we don't think it's fair to our dog to be alone all day, to then be alone all night too. We could have made other plans. The really infuriating things about all of this is that we're talking about Dogtopia here. This isn't Walmart or some other big box store where I'm I'm just some one-off random customer. My wife and I have been coming here for almost two years, we came over from Superdogs. We've never had any issues, never a complaint, nothing but a great experience up until now. We bring our dog here at least once a week, spent thousands on daycare, it's just mind boggling. I asked Sheena "Is your policy so strict that you're willing to lose a loyal customer because of one week?" She said "yes". I told her to remove Pickles from their system and walked out. 15-20 minutes later I got an email from Sheena saying they don't want to lose Pickles but she can't return until she is "up to date on all vaccinations...as stated in the client agreement signed as per our policy." What I love about this email is that Sheena offers to extend the time frame to use up Pickles' remaining day of daycare in the package we purchased. Dogtopia's POLICY is that you must use up your full package within a month of purchase. So apparently some policies can be changed as they feel necessary, but not the ones that would actually keep a customer.

I enjoy that they provide access to webcams to see our dog and report cards about how our dog does…read moreduring boarding. They are also typically quick to respond which I appreciate. My partner and I were recently checking the webcams during our dog's stay and noticed that several dogs were releasing their bowels right in the playroom. We called to inquire as we originally had our dog booked to board there for 7 days. Dogtopia Downtown does not walk the dogs unless requested by the owner. If we did not check this, our dog would not have gotten outside for 7 days. This also means that for several days (before realizing the above), our dog was going from the playroom (where she was expected to use the washroom) to a crate and back again. Please be aware that your dog is not being walked unless asked for. If this was made aware upon arranging our dogs stay or on their website I would be okay with that, however they do not. I just want potential or existing clients to know that their dog is not being walked and they have to release their bowels right in the playroom. Also, if they are expecting their employees to clean up dog pee and poo all day, I hope they are making more than minimum wage. On top of this, when our dog was picked up early (we had a family member pick her up after 5 days due to the above reason), they had used all the food we sent for her despite sending enough food for approximately 2 weeks. We sent 2 1/2 large cans of wet food and approximately 30% of a large bag of dry food. Unity tried to explain that they used it all for her. Our dog takes 1 1/2 cups per meal with 2 table spoons of wet food mixed in it. Do not send extra food if you send your pet here but I cannot recommend enough that you find another dog care or boarding facility. It had been an all around disappointing experience to put it lightly. I asked to speak to the manager and Unity told me that the district manager would not call me back to discuss the matter at hand. When pressing Unity about why the manager wouldn't take my concerns directly, she hung up on me. TAKE YOUR DOG ELSE WHERE. Update: On Facebook, they said I was slandering them, despite posting the same review and on Instagram, they blocked me. This is a major red flag to anyone who is considering them. This is how they deal with concerned clients. I've let everyone I know who has a dog, know about my experience. Dogtopia Downtown removes my review because it is not a five star review.

They left our King shepherd alone after feeding and he died…read moreof bloat in their care. And they still charged me for his stay.

Love this place. My dogs come home happy and well taken care of. We have use this place for 10…read moreyears or more.

Awesome service with all of my pet grooming needs and great prices.. totally recommend :)read more