I see it's been a while since anyone has reviewed Dog's Avenue and since I brought my Thunder for a full groom today just made sense. Due to COVID 19 they do have reduced hours, but are open. We've taken Thunder here and our previous dog as well and have been happy with their services. The people are friendly, they remember you when you call for an appointment and Thunder comes home not stressed which is super important. Thunder is a Yorkie Poo and as you can see in the photo he got a massive cut along with nails trimmed, ears..etc. The cut is well done..unfortunately, there was matting in his hair so buzz it had to be. Very even and clean so super happy even though he's half the size now that most of his fur is gone. Lol. The nails were cut properly and the ears were cleaned nicely. I have no complaints and I don't think Thunder has either. Good local neighborhood business to support. read more

Dogs' Avenue - Freshly Groomed - Pet Groomers Near Me - Richmond, British Columbia

Great ladies, they love my dogs, a Pitbull and Rottweiler, we always got the royal treatment. Good prices.

Best groomers in town! I love taking my dogs there for grooming and nails! The lady at the front desk is soft spoken and calm which is perfect for an environment with dogs to keep them calm as well! They always do a fantastic job! Would recommend this place to everyone with a dog! What's even better for a simple nail trim you don't even need an appointment! read more

I took my dog here for grooming 3 times. I have to say the first 2 times I was very satisfied with the cut and everything. However, the 3rd time I brought him here the groomer accidentally cut his back leg and told me it was because his hair was too "matted". They took him to the vet clinic next door right away and he got a few stitches. On their website, it says the groomer has had over 22 years experience. I want to give a higher rating, but with the accident... I'm sorry, I can't. read more

Dogs' Avenue - Pet Groomers Near Me - Richmond, British Columbia

It used to be 5 stars. Now just 1 star. Reason: our To go groomer (Japanese girl) went back to japan and won't come back anymore. She always does an amazing job. I just took my 4 years old poodle yesterday for a haircut/bath. Cost : $80! And still did a poor job! It took them almost 4.5 hours. Usually just 2.5 hours. My dog was quite matted but was not as bad as before read more

I'm shocked at all the dismal and negative reviews. I've talked to regular customers who bring their dogs here and they keep coming back. At first I was deterred by those negative reviews and then after checking out those reviewers figured out that many are bogus and they like to only write about stuff they're unhappy about. They are sad sad people. From my encounter I will write a positive review because they deserve it. The lady owner might come across as a bit rough but they did a good job on our poodle and they seem to do a lot of poodles. It took longer than anticipated because they were pretty busy. So obviously people don't really pay attention to Yelp reviews anymore. Still I'm here to say something good. and the price was decent for about $55-$60. So when you read a negative review from a negative and sad and unhappy writer, just realize that those people just had a bad day. Your experience could be much better. read more

Dogs' Avenue - Nice grooming job for Poodles - Pet Groomers Near Me - Richmond, British Columbia

We've been taking our 9yr old Welsh Terrier to Dog's Avenue ever since he came into our lives 8 yrs ago. The staff at Dog's Ave are incredibly friendly, helpful and do amazing work! We bring our little guy in for his "spaw" appointment looking like a wooly sheep and he comes out looking like a handsome stud. Note that because they do such great work it's no surprise grooming spots book fast but the staff always does their best to squeeze me in when they can. We love the work they do and the friendly staff so we'll continue to be long time, regular customers. read more

Dogs' Avenue - Pet Groomers Near Me - Richmond, British Columbia

My dog Cairo is a very cautious and naughty boy that only a few talented people can handle (i.e. me). However every time I want to comb him or make him pretty he's quite uncooperative so my mom entrusts the team at Dog's Avenue to wave their magic wand and *POOF!" turn Cairo into a clean, neatly trimmed and handsome doggy. We've been Dog's Avenue's loyalists for the past 5 years and we've always had a pleasant experience with service (love the cheery greeting and prompt notification), the result - GQ-looking-dog, and the price (for about $55). Cheerio! read more

I really like their service. They are always very friendly. They do a great job trimming my dog and know exactly how to fix things when you have a problem. An example of this is that I was going to shave my golden for the summer. However, the owner suggested that I should make the hair super short on his body and just shave a strip on his tummy. That's what I ended up doing and my dog was happy without feeling ashamed! It was harder to book an appointment with a huge golden because I had to do it at least a week or two before. The Golden's hair cut and shower took about 3 hours. However, now I have a Yorkie, it takes about an hour and I got in the day I called. At one point all of my dogs went to dog's ave to get a hair cut or shower because they were sick or old. I trust them with all my dogs! Thank you dog's ave! read more

Dogs' Avenue - Before a visit at dog's ave. - Pet Groomers Near Me - Richmond, British Columbia

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2 stars for the nice receptionist. She was very helpful and sweet to my dog. :) The atmosphere is wonderful, but I'm just very disappointed with their "appointment" system. I booked an appointment for a bath at 12:30, but when I got there, they told me it'll take up to 4 hours! What is the point of making appointment if they're still on a first come first saved basis??? I was told that the wait would only be 2 hours on weekdays, but I really don't think "appointments" work this way.... Ended up buying shampoo and washing my dog at home..... :( read more

The groomers are great and very understanding of our dog's behavior. Very kind and patient.

I'm extremely disappointed with this place. I've been coming for years when they first opened and the grooming service was good and NO longer is available. They forget to clip my dogs nails and therefore it started to grow into her skin which caused and infection that had to be dealt with at the Vet ! Then the next time they shaved her basis of by accident to the skin and now it s irritated. I will not be going back. read more

I just went to Dog Avenue with my mom to bought two jacjets to our dogs. During the time shopping there we keep hearing the dogs crying and we saw the staffs are very not kindly to holding dogs hairs to cut their hairs... We are really feeling heart breaking... We hope all the dog's owners knoe if your dog are crying or fear to do grooming that meaning something... read more

i have been taking my dog to Dog Avenue for last 2 years, last few times my dog was super nervous and very scared - totally unlike herself - she jumped on me and then tried to run out the door. I never paid attention to my dogs ears or nails. today just a day after her grooming i took her to vet and the vet pointed out her ears were filthy, when she had just gone to groomer dog Avenue just day before. i called Dog Avenue and the manager was very rude said we always clean ears. i will never take her there. Advise to the person about sad people writing bad reviews, i have proof of vet who showed me the filthy swabs and in 1 day her ears can't be that dirty. WIl never take her to dog Avenue... read more

Extremely unsatisfied with this place. I have a puppy whos very shy and nervous for their breed. Went in and they brought my puppy into the back and she showed a little bit of teeth and the lady was like NO, your dog is agreesive. I'm just like, shes a puppy protecting herself? She's like I can not groom her so i'm like okay, i'll do a nail trim. So i was holding my puppy. The lady was like, she will bite, hold tight. I'm like, no she won't bite, your holding too hard and pulling her leg out. The lady is like, NO she will bite, I WILL NOT TRUST HER. HOLD HER TIGHT.i'm like i am holding her... Shes' like, I can't do it, i know she will bite me. I'm like WTF? are you serious. If your so scared why would you even work as a pet groomer? Anyways the nail trim was fnished and shes like, don't bring her back again. Wow, very bad service at all. I will not come back AT ALL. read more

That's my dog in the pic ( the white Bichon) but his cut was actually cuter than the photo. They do a great job and that's why we go to Richmond from West Van. read more

I usually can't be bothered to write a review (this is a first) but I feel I need to warn people as animals can't protect themselves and I don't want anybody to unknowingly risk their dog's health! To be fair, I have taken my dog here 3 times before and everything went extremely well - the haircuts were excellent and my dog seemed happy - I thought I'd found my groomer for life. But the fourth visit was devestating and I think it's worrying enough that it cancels out any positives as you just can't take a risk with your dog's health for a "good haircut". 10 days ago when I went to pick my Yorkie up after being groomed, the owner/master groomer told me she had noticed her eye was a little red but she didn't know why or when it happened. When she brought my dog out, my Yorkie was super nervous and very scared - totally unlike herself - she jumped into my arms and then tried to run out the door. I looked at her eye and it wasn't just red from irritation, the entire white was a solid dark red like the entire eyeball was full of blood! I was extremely worried and I questioned how it happened but didn't get a straight answer. The lady said she just noticed it and was it like that from before - what??! I kept questioning her and she finally said that they had a really tough time clipping the toenails and it took "3 people to restrain her" - my 10 lb dog?! I went straight to the vet who was shocked and said it could only be done by trauma to the eye (either they banged her against something or worse they hit her). The prognosis was stuctural damage to the eye wall and a burst blood vessel inside the eye...definitely not something you expect your dog to come home with. First of all, what the hell did they do to my dog to give her physical trauma and make her so scared? It haunts me that I will never know... On top of that, how could they even think to tell me they "don't know" what happened to my dog while she was in their care? Third, why didn't they take her to the vet right away, call me right away or even mention it when they called me for pickup? Shouldn't you notify an owner right away if their pet is injured? Fourth, if what they told me is true about using 3 people to restrain her, why did they even let it get to that? If she was that stressed out, didn't they care what they were doing to the animal's health ? Should there ever be a case where it's acceptable to use the force of 3 people on an itty bitty 10 lb dog?? On top of it all, I had to pay for the grooming/abuse (I was too worried about getting my dog to the vet to argue), and the vet bill, and they never even seemed worried about my dog or called to find out if she was okay. If you work with animals you should be putting their best interest at heart, and after this experience I feel this place just wanted to get the job done and get their money. Even if I give them the benefit of the doubt that it was an accident (which I do think it probably was), I can't trust a place that has this big an accident. What is even worse, when my dog was injured, they did nothing to care for her or inform me, and were only concerned with taking my money and avoiding blame. Every time we take our pets to the groomers we are entrusting them with their care and wellbeing. By any standard this groomer has shown she doesn't deserve that trust. Please don't take your dog here - do you really want to take a chance with your dog's health and wellbeing? I feel so guilty that my dog went through this and I wasn't there to protect her - don't let this be you! read more

Absolutely unacceptable. I bring all 3 of dogs there and when they first opened the service was great. Now they tell me never to bring my dog back for nail clipping cause he moves too much. Poor service and very bad attitude. Unprofessional! read more

Do not take your dog here! I have a pomeranian, I love his natural fluffy coat I specifically asked them to not trim anything but his paws and tummy. When I picked him up not only were his sides trimmed but his tail and his lovely fluffy bum was almost gone!! I refused to pay full price when I gabe them specific instructions. Never going back. They were terrible. read more