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The Groom Room

4.3 (7 reviews)
Open • 8:30 am - 6:00 pm

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Bc Spca Animal Shelters

Bc Spca Animal Shelters

(5 reviews)

It is unfortunate that I have to agree with some of the previous comments. I don't feel welcome…read more Went in on two separate occasions. First time, expressed interest in a cat and I was told that cat was going home with it's new owner that day. Went in a second time and found the same cat still there. What happened to back-up adoption? Spent more time with the same cat. The cat played and came out of its shell. Wanted to enquire further at the front desk. Waited for 15 minutes while the only two members of staff continued to chit-chat with other customers without offering a single acknowledgement in the tight reception space (e.g. nod, smile, eye-contact, let me know they'll speak with me shortly). Now, I understand if I have to wait my turn if they are are processing an application, responding to enquiries, but this wasn't the case. Very disappointed.

This is a ripped off shit home. $1700 for 2 days for my two dogs. The dog catcher came to my gate…read moreto open and let me dogs out so they could charge me $800 for one days and he dis it at least 10 times. They are holding my dogs, they asked me to get dog license, since I will be moving from Burnaby to Vancouver, so I got Vancouver license. They refused to give back my dogs and called the cops. They demand my address on my driver license has to be the same. In the bylaw does not required that. These scum bags been charging $385 - day for impound. So if one dog stay for 2 days, it would be $ 760 for two days. When I read the by law I realized they been ripping me off . So I confronted them, they turned ugly and evil and kept my dogs and made stupid demands. I have to get my lawyer involves. They run this place like their cash machine. They ripped me off and they re-edited the invoice and keep the cash and split. Bunch of lowlife maggots.

The Groom Room - petservices - Updated May 2026

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