I left my dog here last week for 9 days while we went on a trip. On the morning that I was supposed…read moreto pick him up, I received a call that something was wrong with his eye. I immediately picked him up and was shocked to see A DEEP HOLE in his right eye. It was swollen almost shut and covered in pus. I couldn't believe how bad his eye was and that no one had called us! We rushed him to the animal hospital where we were told that the cut was so deep he needed to see a specialist. He was obviously in a great deal of pain so the hospital had to give him pain killers while we waited. He had emergency surgery today which cost us $4000 and there is no guarantee he won't lose his right eye. The doctor confirmed that this had happened several days prior and had been getting worse. I am outraged that no one did anything while he was in their care. Photos taken show that his eye was obviously infected days prior and no communication was given to us or his emergency contact. Do yourself a favour and book somewhere else. Even though management refunded us for his stay, the mistreatment and neglect of animals like this is not okay.

I don't trust my babies with just anyone, and I feel so at ease leaving them here. It's obvious how…read moremuch the staff here love the animals. The price is amazing, and the pet journal add-on lets me see how my little ones are doing! This place is amazing, not very far from Ottawa, and the cats are having a blast!

Everything is great there. My dog loves going there and is exhausted afterwards…read more I have to take away a point because over holidays they close dog camp because they have many dogs boarding. They should allow the regular dog campers on their regular days. Do not punish the regular customers!

If the owner acts this way with the dog owner / parent how does she act with your fur family when…read morethere's no one around. Read on My wife got everything done by email for are 2 dogs to stay here. The morning of are trip she email the dogs medical info and asked if there was anything we needed to bring or need to know before we go. We were told no and they would see us later. Being are first time there we showed up around 2 not knowing there are special drop off times. The owner was rude from the start and wanted us to pay $31.00 to drop off the dogs early and that we should no this as it's on the email. I started to asked my wife to take a look at the emails and the owner didn't let me finish my conversation with my wife when she went nuts screaming at us and getting in our face. I keep asking if I could finish my conversation but she keep freaking out saying no and telling us to pay the $31 or get out of her property. If she would have let me finish I would have said if it's on the email i have no issues paying it. We ended up leaving as her verbal harassment was to much. We later check all email correspondence and the only thing is a small signature block with the time they are open. There was nothing in regards to a early drop off fee or a fee if you show up at a deferent time. When then went to Hwy 7 pet retreat unannounced. It was not a drop off time but they were very helpful and kind and had room for our dogs. Since it was our first time there they took the time with a smile to explain how it works there. Oh ya no extra charge. One must not forget that this is a service oriented business that should be handled with poise and a smile. Thank you for reading this review.

Our flights got cancelled due to the storm, and we advised them before visits were to start, but…read morethey insisted on full payment of the invoice anyway. This is their right but insisting on a full week payment was a bit heartless especially as we were a new client. But what really took the cake was adding additional charges that we never agreed to, to the invoice. So not only do we have to pay for the full week and Loving Paws provides zero services, but we also have to pay more than what we agreed to? We even pointed out that the contract and the website do NOT allow for these additional charges. They are very unreasonable and difficult people to deal with and would rather destroy a new client relationship over $22 plus HST in made up, unauthorized fees, just to pocket even more unearned money. It was a huge mistake trusting Loving Paws with our pet, given the type of person the owner is. UPDATE: After this review was posted, the owner agreed to remove the additional, unauthorized $22 plus HST. The fact that it took this review just to get them to remove unauthorized charges, on top them already getting paid a whole week's worth of payments for no services rendered at all, speaks volumes about this business. I would not recommend them at all. UPDATE+: The owner does not deny anything in my review. She makes it seem, like it's about $22, but it's not. She fails to mention that they insisted on being paid over $170 for an entire week that they did absolutely no work and no visits for, but were jerking me around to add another $22 plus tax to be paid about $200 to do no work, no visits and do absolutely nothing, due to my flights being cancelled. I was shocked as a new client that they would be so money-grubby, as if they couldn't rebook their sitter a week in advance? This owner is a pig, and I've only posted the truth which she doesn't even deny. He statement that I'm negatively impact a small business" is classic deflection, as any negative impact will be due to my truthful review about how bad this business treats a new client, grabbing $200 for doing no work and their taking advantage of the winter storm that ruined our holiday! Shame on these people

From the owner: Our sitters are highly qualified, skilled, and emergency ready with Pet First Aid & CPR Training,…read moreand more! Our team of professionals are trustworthy, reliable, dedicated, whom love animals and take great pride in providing excellent care to furry family members!