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Maple Glen, PA

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Dogs & Cats Rule

4.4 (18 reviews)
Closed • 9:00 am - 7:00 pm
Updated 2 months ago

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2 years ago

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Jo Ann P.

Thank you Barbara!

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6 years ago

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4 years ago

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13 years ago

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13 years ago

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8 years ago

Staff is very helpful and answers all questions with plenty of detail. Store is clean and well organized.

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7 years ago

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5 years ago

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5 years ago

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13 years ago

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8 years ago

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7 years ago

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9 years ago

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13 years ago

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12 years ago

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9 years ago

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10 years ago

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Review Highlights - Dogs & Cats Rule

“Wonderful store with incredibly friendly and helpful staff working there.”

Mentioned in 2 reviews

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Pros: Aisles usually do not change at this location so you can run in and run out with your usual…read morego to treats and bags of your animals desired food brand. Cons: Lines form fairly often and typically only one cashier but it moves fast. CALL TO ACTION : Please donate at the end of your transaction at the cashier when the prompt comes up to donate anywhere from one dollar and up. Animals rely on our help. Please consider donating during this holiday time or bring some new blankets to some shelters, I promise you the dogs will be very thankful for your donation. As always people SYOY!!!

I give no start to this behavior:…read more I rarely leave negative reviews, but I feel obligated to share my experience to help other pet owners. I boarded my beloved Black Russian Terrier, Mulan, at PetSmart PetsHotel believing she would be safe and well cared for. Mulan is a rescue who came from an abusive situation, and I have spent years rebuilding her trust in people. She is well-trained, socialized, obedient, and is an important member of my family. When I picked her up, I immediately knew something was wrong. She was not the same dog I had dropped off. Her behavior had changed, and as someone who knows my dog better than anyone, I knew she had experienced something that caused her distress. Watching her like that was heartbreaking. I contacted PetSmart to express my concerns and expected compassion, answers, and accountability. Instead, I was met with poor communication. Although a manager initially contacted me, my follow-up emails and messages went unanswered. I eventually had to file a complaint with Consumer Affairs because I felt my concerns were not being taken seriously. What disappointed me most was not just what happened during Mulan's stay, but how PetSmart handled the situation afterward. As pet owners, we place tremendous trust in boarding facilities. When something goes wrong, we deserve transparency, empathy, and a genuine effort to make things right. Unfortunately, that was not my experience. Because of this experience, I will never board Mulan at PetSmart again. In fact, I have since arranged for a private pet sitter because I no longer feel comfortable leaving her at a commercial boarding facility. No pet owner should have to worry whether their dog will return home emotionally changed. I hope PetSmart takes customer concerns more seriously in the future and improves both the quality of care provided to pets and the way they respond when customers report problems. Our pets cannot speak for themselves, so it is our responsibility to speak for them. Mulan deserved better, and so did I.

MatchDog Rescue - Our girl, Lola (formerly Ziva)

MatchDog Rescue

(90 reviews)

MatchDog Rescue has given me and my bf our first love, Hewitt…read more Before attending the event in Atco, we were given a phone call with a proper run down on how the event would work so we were not confused when we got there. They are extremely communicative, and the events are usually held on Saturdays, but the transport that was bringing the dogs in had troubles and the event ultimately had to be moved to Sunday. I had my phone call at about 11:15 and about 1 PM hours later I was informed about the date change. It is not a typical adoption shelter that I have been to in the past. At the event, there is a ticket system, as in, the earlier you get there the earlier you will be called. While you wait you mingle with the volunteers and the dogs. You get a vibe on which dog feels like the best fit for you. However, be mindful that the crew with MatchDog Rescue does their due diligence and wants the best for EVERY SINGLE DOG. We went to the event with a very specific dog in mind. One that was on the medium/large end. However, the staff that reviewed our application and lifestyle, let us know that the dog might not be the best fit for us in terms of training and size of our home. While it was disappointing to hear, we knew at heart we wanted what was best for the dog and us. As mentioned before there is a mingling period while waiting to be called on by staff. During this period you can meet dogs of all ages, sizes, and all types OUTSIDE of dog cages. We had met several different dogs during this period, just to name a few that I can remember, Nevada, Hewitt, Cassidy, Dukie, and Garret. We bonded with several dogs early on, but with our hearts set on a specific dog, we just enjoyed their presence. However, after being informed that the dog we had our hearts set on was not a good fit for us, we knew which of the many dogs we met during the mingling period we wanted to go on a walk with. We asked if Hewitt was a good fit for us, confirmed he was, took him on a little stroll around the lot, and knew that our hearts were set on him. We went through the process of adopting him and each volunteer we worked with, remembered Hewitt and always told us how he was such a great dog and a cute little snippet or fun fact about Hewitt. There was never a doubt in my mind that Hewitt was not loved under their care. On our way out with Hewitt, the last volunteer that we worked with walked us to our car, ensuring that Hewitt was buckled in and safe and had their very loving and sad goodbyes with each other. Hewitt has been with us for about a week. We are a very calm, but active couple and Hewitt matches exactly that for us. When we are relaxing, he is relaxing. When we are running, Hewitt is right there running with us. It is not something that I considered when I was looking into adopting a dog, but I am extremely grateful the staff at MDR let us know before adopting a dog. If ever in the future I am looking for a second dog, there is no doubt in my mind that MDR will be the first adoption agency I look into.

Match Dog Rescue is an incredibly organized, compassionate, thoughtful, and well-run organization…read more They go to great lengths to vet potential adopters and match dogs with the right "Furever" family. Their volunteers coordinate with partner rescues in areas with an abundance of overcrowded, high-kill shelters. They travel to these areas, rescue and transport the pooches to New Jersey, where dedicated fosters await their arrival. The fosters nurture, care for and partner with veterinary professionals to ensure that the rescued pups are primed to thrive in their new "Furever" homes. We highly recommend Match Dog and are eternally grateful to them for bringing our beloved Jessy "home" to us. - Steve and Anna C.

Dogs & Cats Rule - petstore - Updated October 2026

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