It has taken me SEVRAL months to decide to write this review. When I needed a kennel to board 2 of…read moremy dogs while on vacation, I came here because of the reviews. I will never use Gillette Kennel ever again. My two dogs were boarded together. One ended up stressed and attacked my other dog, missed placed aggression. Understand that can't be avoided at all times...the issue became the one stressed began being treated incredibly poorly. If you have an animal you know they read your emotion, your anger, your body language. I know this is what happened based on the dialog with staff. In addition, while we were out of the country I was VERY CLEAR on any issues that arise to contact my daughter immediately. INSTEAD, one dog was treated poorly, no out time and NO medical care. The other dog was petrified and full anxiety. His wounds did get cleaned. NOBODY contacted my daughter and no vet care until I was back. I immediately took them to the vet. The vet agreed they should have had the vet care after the occurrence. I had dialog with the "owner" that everyone raves about. He had NOTHING to say. I sent him the photos of the injuries. NO CONTACT back afterward. When I went to pick up the dogs one of the COMPLETLEY UNPROFFESIONAL "staff" members told my husband to go get the dog that did not receive any attention at all. She said she he was crazy, aggressive and wanted "nothing to do with him". How do you think he felt about you!? Another employee came out, again completely unprofessional and spouted about how terrible they were, on and on and on. I actually wanted to tell her to shut the "you know what up". But instead I ignored her and remained calm and professional. Getting both dogs to the car it was clear that beyond needing immediate medical care that they would both need a TON of emotional healing. One shaking and in a daze, literally and the "terrible" one just wanted to be held. He melted into my lap like he had been in hell. Extensive conversation with Mr. Gillette mounted in NOTHING. He was not present during the time my dogs were there. Accountability for your own staff would have been nice, and I would not have left the clearly untrained staff in charge. I am not looking for feedback from others regarding the post, or others to assess a situation in which they weren't present. I am posting this to purely communicate my experience and allow for those looking for dog boarding to read all experiences beyond the "excellent" reviews. Thank you Wendy

We boarded our two German Shepherds for three nights. They were well taken care of and we feel…read moreconfident to leave them there again the next time. The check-in process is easy and everything is well organized.

My dog has a blast here! Every time we pull up he is so excited, and returns to me exhausted at the…read moreend of the day from playing. I began brining him as a puppy, and it has done wonders for his ability to socialize with other dogs. The owners are super friendly and provide a doggy report card at the end of each day. Prices are reasonable. I have taken a few of the dog obedience courses and have learned a lot!

From the owner: Day care for dogs who like to play with other dogs.read more

Had to pick up my dog early with a frantic call from staff that my dog was having anxiety and…read moreshaking from stress when I picked her up,the rooms where they board them look old and unclean,the day we dropped her off one of the staff members remarked,oh we had an accident in the room where my dog was to stay,water all over the floor and not dry and very confined even for a Yorkie,then to come home with bloody stools,means she was not eating well while she was there and overly nervous and defeated looking,thanks for nothing and also the haircuts are atrocious.

The last two times we've taken our dogs for nail trims there, they come out with nails as long as…read morewhen they went in. I'm disabled and can't go with my husband and he's too shy to complain. But this lack of service is disgraceful! The nails are long and have rough edgesx and they have the nerve to charge $40.00! You can bet I'll find a grooming salon that actually does the job and didn't just take my money!

Dog Zone, how do I love thee! We did not fully understand…read morewhat it meant to train our dog but knew it was important. Like many people, however, we were thinking, "Sit, stay, come, down, off, no." Ha! Command words are super important, but we had no idea what real dog training involved. Our sweet Sayla came from a shelter and while she did not have any really bad behavior, she needed to learn essential skills to live in the real world and not create havoc in ours. Kelly took time to evaluate Sayla to better understand her needs and ours and put together a training program to fit. She was great about keeping us informed about successes, challenges, personality quirks, etc. throughout the process, which helped us to understand how to be better parents at home. Kelly also trained us in how to continue the training at home to ensure success and was so good at answering questions. While I realize it is different for every dog, in just 4 weeks' time, Kelly, Lori and Ronda transformed Sayla from a sometimes shy, scared, non-listening, barking/pulling crazy fur-girl to a well-behaved, confident, listening superstar! Not only did they teach her essential skills to exist in our world, the confidence and enrichment training taught Sayla to trust us more, how to not be so reactive and how to just be a dog. You have changed her life and ours and we are grateful! Best money ever spent. Thank you!

Our puppy went through two weeks of training and the changes in her behavior were unbelievable! The…read morestaff walked us through the process and it has allowed our whole family to be successful. The owner and all employees are wonderful and my puppy LOVES daycare days!

Excellent care for the dogs and all dogs were given appropriate attention. Each dog received the…read moreattention and care needed.

Dogs Bay is a great place to work and an awesome place to bring your fur baby! The staff always…read moretreats every dog like their own! Highly recommended!!

My pups loved Daisy's!! We really appreciated them accommodating us since we were traveling and…read morewere getting some work done on our RV at Spartan. Thank you very much!!

We boarded our dog Brodie while away on vacation. He usually gets nervous when go but the staff…read morethere made him feel welcome. He seemed to enjoy his stay. We will definitely use their services in the future.

I have no idea what GrOcK is talking about. I have been going here for the past 2 1/2 years since I…read moregot my dog. Before that my sister was coming here (still does) for her dog. Everyone who works here is friendly & most of them know my dog on sight. The facility is clean, and I have never had trouble getting an appointment when I needed to. If my dog comes in sick they will call me several days later to check on him & see how he is doing. I had trouble once getting into my account online to get a copy of my dog's records, but I called & they emailed me a copy within 5 minutes. We use the boarding kennel side as well, and I feel perfectly safe leaving him there when we go out of town. The first time we left him there I asked if I could see the facility & they had no problem letting me come back and check it out for myself. They do push their pet "plans" but if you have a puppy it's actually a pretty decent deal. Your mileage may vary depending on your dog though. I do buy his heartworm med here vs online but as I live nearby it's very convenient for me. I don't get my frontline from them & they've never given me a problem about it.

I've been taking my dog here for several years, but unfortunately, my experience has declined over…read moretime. The veterinary care itself has generally been adequate, and there is one veterinarian I still really like and trust. My biggest concern has been the repeated problems with prescriptions. Every time I've needed a controlled medication prescription, there have been issues getting it written correctly despite providing clear instructions. Most recently, it took five attempts to get it corrected, and it was still not right. I was initially told the prescription could not be mailed because it was against the law. When I questioned that, I was later told the veterinarian signing it was simply not comfortable mailing it, so I had to repeatedly drive to the hospital to pick up prescriptions. On the final attempt, they did mail the prescription to me after I explained how much time and gas the repeated trips were costing - it was still incorrect. They also no longer offer weekend hours, which has made things less convenient. Additionally, they had a $25 referral program, but the person who referred me never received the promised bonus. I appreciate the people who have cared for my dog over the years, but the repeated administrative and prescription issues have made me feel that the overall experience has declined. I hope they take this feedback seriously and work on improving the organization and communication.

We have taken our dogs here a few times over the years and know they are well cared for. The…read morecockapoo I have now is very timid and I feel he was given a lot of personal attention. He left with his tail wagging!

We kenneled our dogs here for nearly a week and felt that they were well taken care of. The owners…read moremade us feel very comfortable with leaving our dogs for the first time. The kennel is clean and heated. The space for each dog is good. Ours were placed in a larger space to allow them both to be with each other. This made us feel better, thinking they would have each other while we were gone. They do not intermingle with other dogs, which we liked. You just don't know how new dogs will behave around each other. It also limits any spreading of diseases, potentially. We were allowed to bring in our own bedding and home comforts. The price was very reasonable. If you don't mind traveling, this kennel is a definite repeat.

Our cat, Remy has always been a self-sufficient house cat. Recently his health has declined and…read moreneeds a special diet and supervision. Rather than cancel our trip over the 4th of July, my wife and I called Dog Days Kalamazoo. Michael was attentive to Remy's needs. He left a log of every visit. Made notes of anything that may be usual. Michael even took extra steps such as bringing in the mail and taking out the trash. Every day we got a text with a picture of Remy from Michael. Those picture texts help relieve any anxiety we had about leaving Remy. We saw pictures of Remy eating (our biggest concern), and looking happy in general. All of this service for the same cost as I would expect anyone to to tip a neighbor or friend for less work. Dog Days Kalamazoo is insured and bonded. We had Michael keep our key because we will be using him again.

My family & I have employed Michael in the past and we are currently utilizing his services. He…read morehas taken care of our dog for us while we've been out of town for multiple days at a time and he has also come over during the afternoon to let her out/take her for a walk when our work schedules/other obligations didn't allow us to go home during the lunch hour. We've used his services 5+ times in the past and expect to utilize his services often moving forward into the future. I am 100% confident in Michael and the services he is able to provide, and I trust him implicitly with the safety, security, and well-being of both our home and our pet. Michael is extremely responsible and diligent, he takes his duties very seriously and always conducts those duties and himself in a highly professional manner. I have and will continue to endorse & recommend Michael to anyone who is looking for the types of services that he is able to provide.

They are great except recently they mop the floors in the late afternoon so your dog can be wet and…read moresmelly. Half day recommended. I gave this feedback and was summarily kicked out. After years of patronage. So sad.

We started bringing our 8 month old English Bulldog here to keep him socialized. He absolutely…read moreloves it. We bring him a couple times a week to play with his buddies. Highly recommend!