My group of seven purchased $174 worth of tickets for DodgeBow, and the experience raised a number of concerns.
Before the event, I never received a confirmation email. I called multiple times, but the Owner's voicemail box was full. I sent a text message and an email and never received a response. When we arrived, the building was locked. At that point, we weren't even sure if our activity was happening.
Then a separate group arrived and we were all standing around just waiting and perplexed. A woman from that group said she also never received a confirmation email and had been unable to reach anyone. So this wasn't an isolated issue.
A little after 1:00 PM (when our activity was supposed to start) two employees arrived. At first they had a hard time accessing the building and had to go through an alternative route to let us in, so that killed more time.
The employees explained that the owners were on vacation and all they knew is that they had had instructiins to be there at 1:00 PM. We eventually got started, but several things bothered me.
The overall operation seemed disorganized. During check in, the topic of waivers came up and none of our groups had completed waiver forms before playing.
I was also surprised by the lack of a beginner safety orientation. The website states that players receive a 10 minute orientation session. We were first time players. When we arrived, safety goggles and small black arm guards were sitting on a table, but they were not handed out or explained to us. As beginners, we had no idea what "those little straps" (arm bands) were for or that they protected against bowstring injuries or that goggles were [required] throughout play. Instead, we only received rules on how the game is played.
Another concern was the protective equipment itself. The website shows players wearing full face protective masks and states that protective face masks are provided. However, there are were only goggles provided.
During the event, my husband was struck in the eye area by an arrow after removing his goggles because they repeatedly fogged up and made it difficult to see. His eye was sore afterward and bright light is still bothering him. We hope there are no lasting effects.
My daughter also suffered a significant abrasion on her arm from the bow. When we asked for ice, the employee told us there wasn't any available and ended up providing frozen popsicles instead. I have no clue why ice wasn't available for situations like these.
There were not enough arrows available at times, so players had to wait for arrows to be returned before they could continue playing. The equipment did not appear to be well maintained either. Many of the arrows were missing fins, and some had only one fin left.
The playing area was small, and there didn't seem to be enough barriers for the number of players. The space was also very warm, with only one industrial fan running. There was no water cooler or bottled water available for purchase.
Finally, disinfectant wipes were sitting on the equipment table, and I guess people are responsible for cleaning their own goggles before use. When I wiped ours down, the wipes came away dirty, which made me question whether the equipment had been sanitized between groups.
To be fair, the employees working that day were polite and did their best with what they had. They apologized profusely and even offered to let us play longer due to the delays. The young man was swift with addressing my daughter's abrasion. My frustration is with the ownership and overall management of the business. Between the lack of communication, unanswered calls and emails, poor safety procedures, lack of ice and general operational issues, this was not an experience I would pay for again. read more