Extremely great customer service here, the kind that- as soon as you pull up, you're greeted with a…read moresmile and direction. I was turned away at two places before I ended up here for a tire replacement. If I could rate 10 stars, I would.

Friendly service, great tire work and a good experience over all. Would definitely recommendread more

Terrible customer service, my husband called them to ask if they had what he needed. One man…read moreanswered and said " yes let me go check" and then another man picked up the phone and said "HELLO" "HELOOO" my husband replied " are you talking to me" he said "yes WHAT DO YOU NEED?" My husband " I already said what I needed" the man started getting rude and raising voice " THAT WAS SOMEONE ELSE NOT ME" my husband replied" how was I suppose to know?!" and got hung up on immediately. To me that is not good customer service, and whoever picked up the phone being rude shouldn't be picking up phones. I've used them plenty of times through out my life but stopped years ago when I kept coming to them back to back in a week span went through 4 tires and they never told me my rim was cracked that why I kept having a flat. As a tire shop why wouldn't they check that? Went to airport tire they told me immediately what was wrong and ordered me a new rim and installed that with a new tire. I suggest if you are in wills point and need a used or new tire go to AIR PORT TIRE!

Lupe's is always our 'go to' place for local tire service. It's not. Big fancy shop, but the value…read moreshows, the service is excellent and on top of that, they're really nice people that enjoy their work. We've purchased truck tires, tractor tires and had many flats repaired quickly and fairly. Give these guys some business. They've earned it.

I pulled in for them to check my air in my tires. And I found out my tire was old cracking. The…read moreowner came out and asked if I would like him too put a better tire on? Well I did not have a way to pay. And he let my husband pay him on his payday. That made me and my kids safer in the vehicle. I'm very thankful he did not make me fill out paperwork and run credit. It was like the good ole days.

I would give it higher stars if I could! These folks are the best…read more My car showed I needed air in my tires yesterday so I filled them all up. Today the light was on again. I was advised by O' Reilly Auto Parts in Wills Point to come here and I am glad I did. When I got there they took me right away, showed me the very small screw that was in the tire and immediately patched it up! I also mentioned I needed my front license plate attached (new to TX-didn't have one before) and she remembered that even before she checked me out. When I originally ordered and bought the plate holder from a Honda dealership in Dallas they were going to charge me over $90 just for the labor on top of the $85 for the part. Airport fixed my tire and put plate holder on for $40!!! I have been to many mechanics over the years and these folks are the nicest most efficient! Highly recommend!

Quick evaluation and repairs/maintenance completed the next day. Easy to work with. Itemized…read moreapproval process. Nice to have a local shop.

Staff is on the go, looking for ways to help relieve the stress of vehicle management. Very helpful…read moreexplaining the problem and solution. Thank you Taylor Tire & Auto!

The manager Cassidy suggested the wrong oil weight for my 2019 Ram classic Big Horn 5.7 Hemi. Now…read moremotor not running right,gas milage has dropped nearly 3 miles per gallon and can't get hold of anyone. Pathetic service. Larry Barrett

Called and filed a claim over the phone, and ZERO contact back. Don't know why I wasted my time…read more Called 1/28

I used them through AAA. They were prompt, efficient, and competent, and I was very pleased with…read morethe service.

Amazing I called this morning to have my car towed to me from an hour away Mark was kind quick and…read morerespectful I highly recommend this company very respectful and will answer any questions you have to the best if their abilities

I was passing through town on a long road trip and got a nail in my tire. I pulled in here because…read moreit was the only place open. They got right to it, and got me back on the road in no time. When I asked what I owed them, they told me "It's on the house". Thanks, guys. You didn't have to do that for me, but it's much appreciated.

Third time bringing my Silverado here for oil change and a few warranty items. To try and replicate…read morean issue the service department basically used our vehicle like a loaner and took someone home. Who gave them permission? Did they call beforehand, no!!! But we heard about it after. And apparently they took a midget home because the passenger seat was hiked up insanely high. Don't trust them with your vehicle. They don't respect it at all. Who the heck knows where they went and what havoc they wrecked that will rear it's ugly head later that I'll have to pay for. I won't be stopping here and will complain to Chevrolet directly. Beware!!