Great from start to finish. Lots of parking…read more Professional check in with Amy. Treated kindly regarding health concerns and care. Use of imaging for diagnosis. Evaluation by Diane with follow-up pending. Will definitely be returning for my medical and urgent care appointments. What a relief !!!

If I could give negative stars I would! Spent 3 hours and they never even checked vitals! Then had…read moreto wait to speak to a doctor on my phone! Nobody could properly explain the crazy system! Doctor asked my daughter if she had a fever- isn't that the doctors job?! How would we know? She had chest pain and they downplayed that saying oh that was test...?!‍‍!! Shame on a billion dollar corporation that claims this is "urgent care!!!"

This location had a kind staff. Took me in on time. They were professional and sent the results to…read moremy dr immediately

Absolute incompetent nurse who barely spoke english. After providing a sample I provided my…read moresignature which was rejected by the incompetent nurse because it was not an absolute identical match to my drivers license.

I went for routine blood work for a medication I am taking. I am a pharmacist and know that I am…read morenot suppose to take my dose right before my bloodwork. But I also know to be in the habit of taking medications at the same time daily and not missing doses. Well I took my dose without thinking and went for my bloodwork. The VERY professional technician (Jessica) asked if I took my morning dose and I was shocked! If it wasn't for her I would have gotten bad test results that could have seriously damaged my health and wellbeing. She rescheduled me for the next day and I was on my way. I appreciate that they are asking the proper questions and doin the proper checks.

One star is too generous for this shady operation. As ordered by one of my physicians, I went to…read moreQuest to have my blood drawn at their nice new facility in St. Charles (now located on Rt 64). Although the staff was relatively friendly and the environment was pristine, the quality of the service ends with their cordial nature and cleanly atmosphere. Upon arrival I signed in and was ushered into a back room for my blood draw. I will admit I was a bit nervous, so I made small talk with the phlebotomist (yes, the only responsibility of this woman's job is to effectively draw blood), during which she informed me that I was the last draw of the afternoon for her before the weekend started. Nice. She proceeded to draw my blood (and let me tell you, I've got some prime veins for drawing) and upon doing so, I realized something was very wrong. It physically was hurting my arm and felt like the needle was pulling to the side. Admittedly, I am not hardcore, so I really didn't care to look at it...I just fought back the urge to rip the needle out of my arm and waited for it to be over. Finally! The needle was extracted from my arm and I started feeling a little sick. Next thing I know, I'm being woken up by a man that was in the lobby area of the facility last time I was conscious. Apparently, the phlebotomist didn't have time to wait for me to come to, and decided her weekend plans were more important than the well-being of a patient. She had left the facility and left me in care of a completely unfamiliar male employee. Wow. I wish the horror story experience ended there, but of course this hasn't gotten juicy enough yet, has it? My arm is sore as can be, silly me...I thought I would be able to work out after a quick blood draw, nope-- not for about 3 days afterward. And the bruising, well I'm a pretty small person and I had a bruise about the size of a potato on my arm in addition to the overall discomfort and annoyance of not being able to use my arm. Upon receiving the bill I attempted to call their billing office number provided on the statement to contest the amount because like any place where I feel I've been taken advantage of, I expect some type of concession to be made. I mean, this is my well-being here, what if I hadn't of woken up or had passed out again? Not to mention the fact that I'm petrified to get my blood drawn again for fear of encountering another inept individual. Anyhow, upon contacting the office, the "customer service representative" was unable to find me in the computer, and asked me if I was sure that's where I was...uhm yes, I'm a little traumatized from the experience not to mention that YOU'RE SENDING ME A BILL, DUDE. So this CSR calls the office where I was treated and they can't find a record of me. She tells me to go there, uhm wasn't I just on the phone on a 3 way call with someone at that office? What is me showing up in person going to do if they don't have a record over the phone? Well, apparently it matters a heck of a lot because I then drove there and wow, someone apparently got off their behind and scrounged up a record of me. My friend the phlebotomist was there, and when I verbalized my complaint she grew combative although I had told her that I was not trying to get her in trouble, simply expecting some type of concession from a company that treats their patients poorly and offers sub par service. Of course no one actually in the office was able to do anything about the bill nor was anyone at the actual billing office and I am now waiting to hear from their supervisor with whom I've left a message. The quality of service provided here was extremely disappointing especially considering the nature of their business. I would be irate for a vet tech to treat my dog in such a manner, let alone a human being. I will never return to Quest Diagnostics for the entirety of my life, nor will I recommend this facility to any friends or family members. I have already contacted both my physician that ordered the test and my primary physician regarding the atrocious behavior of this establishment. Sorry, I know this one was quite a rant but I feel very passionately about my safety and well being. One place you should feel safe in is a medical facility and I was horrified by the lack of ethics and compassion provided by Quest.

Had a great experience at this urgent care. Making an appointment was easy online. Checkin process…read morewas straightforward and the gentleman at the front desk was helpful and friendly. The nurse Beth was super sweet! And finally the PA Miranda was fantastic! Super kind, curious, helpful, and explained everything beautifully. I was seen immediately at my appointment time (I think it may have actually been a few minutes early even). I felt like they genuinely listened to my concerns and provided all necessary examinations/tests based on my condition. Truly felt well cared for.

Came in at 7:05pm with my 10 month old baby who I suspected had pink eye. I quickly learned this…read morewas an "appointment only" immediate care. The doctor "Dr. Horne (?) did not have a 7:15 or 7:30 so the front desk coordinator went to ask if she would see me and the baby. She returned to tell me that I QUOTE "has paperwork from the day she would like to catch up on". Appalling. We sped 4 miles away to St Charles to WellNow who was open until 8. They were amazing and I could not reccomend them more and Dr. Lola. The reviews for this place are all true - don't go here.

Terrible service. Preschool needing lead testing for relicensing from DCFS…read more It has been 4 weeks . only 3 samples. call everyday and no return calls. paid hundreds of dollars and no results. Beware!!!!

Horrible, they will give you fake results. We had testing done and it took them weeks! for…read moresomething which should take days, we had it retested by two other labs and there results were completely incorrect. Where the other two labs matched. Also there costumer service is terrible, you can tell they just do not care about there job.

Jackie is super helpful and friendly. She talked me through what a mold inspection would cost and…read morewhat the process would look like. She was able to get me scheduled immediately. Ryan and Brandon were the technicians that came and performed the testing and were super thorough and informative. On top of it, they were very personable and kind. I then went over my results with Darryl who is also very thorough and personable. This was my first experience dealing with these kinds of issues, and they made the process very easy. 10/10 would recommend. They include your results, a consultation with an expert, and photos of the areas they tested.

I am very disappointed and unsatisfied with the services I received from Midwest Aerobiology Labs…read more I was under the impression that both the mold testing and any necessary follow-up service would be handled by them. After receiving the mold testing results, I found the report difficult to understand. I scheduled a consultation to review the results, but no one contacted me on the day of the appointment. I have since called multiple times and have not received any response. At this point, I will need to hire another company to repeat the testing and handle remediation. Unfortunately, this has been a waste of both my time and money