Terrible service. Preschool needing lead testing for relicensing from DCFS…read more It has been 4 weeks . only 3 samples. call everyday and no return calls. paid hundreds of dollars and no results. Beware!!!!

Horrible, they will give you fake results. We had testing done and it took them weeks! for…read moresomething which should take days, we had it retested by two other labs and there results were completely incorrect. Where the other two labs matched. Also there costumer service is terrible, you can tell they just do not care about there job.

I've been here about 6 times. Every time I receive excellent, top-notch doctor care and friendly…read moreadmitting people. I sliced the back of my hand on a lawn mower blade, and the staff assessed the situation, cleaned the wound, stitched and wrapped it, and got me ready for surgery three days later.

I am utterly disgusted. After being a patient for over 30 years this immediate cares patient care…read moreor lack thereof was totally unacceptable. Upon bringing in a patient in after calling and verifying walk ins welcomed, we were turned away! Please keep in mind we arrived 16 minutes agter the call. The receptionist that I spoke with rolled her eyes when we were told by the younger receptionist we would bot be seen, that is ridiculous. The patient that was brought in was an asthmatic. We informed them of the reason for the visit. The younger receptionist went to get a nurse that confirmed shortness of breath and chest tightness from triage. The nurse advised us that they were going to speak with the provider. 15 minutes later the younger receptionist came back again and told us we could not be seen! This was a total waste of time! From the most recent reviews it appears that this is becoming the norm and it is absolutely unacceptable! It appears that the staff was more concerned about getting home on time than patients. Being that Northwestern Medicine is a well respected establishment, something needs to change locally sooner than later. I remember the days when this immediate care rated 5 stars. It is my hope that you all get this turned around.

IMPORTANT: For best/quickest service, MAKE AN APPOINTMENT - you can call ahead or this this can…read moreeven be done online by visiting their page, and the page will give you various appointment times that are available. With an appointment, you will be taken almost immediately. Here is the link to their page below: https://www.nm.org/locations/convenient-care-saint-charles 5 star review hands down. I have used this facility a handful of times, and the past few times my service has been quick, friendly, and very efficient. I went in today around 10:15 am as I wanted to have a cough looked at that I have had for a month. Being that it was very cold out and didn't want to drive the 20+ minutes to my 'regular doctor' - sick - in Glendale Heights (or wait a week for an appointment!), I went to the CDH St. Charles location instead. I literally clocked in at about 10:15 and it wasn't busy at all, perhaps 2 other people were in the facility (there are times it is packed and there IS a wait, but the last few times I have just lucked out). I gave my information and was taken within literally 5 minutes. Long story short, I was out of there and getting my medicine from the machine (this is a life-saver, rather than driving to Target and waiting about half hour) at just after 10:45 am. I was in and out within just over a half hour - how many of us have had to sit at doctors offices for hours or in a waiting room waiting for the doctor for 45 minutes? The Dr. was in within 5 minutes of the nurse! Can't beat that at all. The nurse was extremely friendly, as was the doctor - his name was Dr. Kalsi. Extremely friendly, down-to-earth, even humorous - explained what my diagnosis was and even helped me with the medicines, gave me some background info on what I had and explained it in a sense where a 6-year old could understand what he was talking about.. A+ Incredible experience, I whole-heartedly recommend this place. I was home within just over an hour of leaving to go here. Excellent!

If I could give negative stars I would! Spent 3 hours and they never even checked vitals! Then had…read moreto wait to speak to a doctor on my phone! Nobody could properly explain the crazy system! Doctor asked my daughter if she had a fever- isn't that the doctors job?! How would we know? She had chest pain and they downplayed that saying oh that was test...?!‍‍!! Shame on a billion dollar corporation that claims this is "urgent care!!!"

I went for routine blood work for a medication I am taking. I am a pharmacist and know that I am…read morenot suppose to take my dose right before my bloodwork. But I also know to be in the habit of taking medications at the same time daily and not missing doses. Well I took my dose without thinking and went for my bloodwork. The VERY professional technician (Jessica) asked if I took my morning dose and I was shocked! If it wasn't for her I would have gotten bad test results that could have seriously damaged my health and wellbeing. She rescheduled me for the next day and I was on my way. I appreciate that they are asking the proper questions and doin the proper checks.

One star is too generous for this shady operation. As ordered by one of my physicians, I went to…read moreQuest to have my blood drawn at their nice new facility in St. Charles (now located on Rt 64). Although the staff was relatively friendly and the environment was pristine, the quality of the service ends with their cordial nature and cleanly atmosphere. Upon arrival I signed in and was ushered into a back room for my blood draw. I will admit I was a bit nervous, so I made small talk with the phlebotomist (yes, the only responsibility of this woman's job is to effectively draw blood), during which she informed me that I was the last draw of the afternoon for her before the weekend started. Nice. She proceeded to draw my blood (and let me tell you, I've got some prime veins for drawing) and upon doing so, I realized something was very wrong. It physically was hurting my arm and felt like the needle was pulling to the side. Admittedly, I am not hardcore, so I really didn't care to look at it...I just fought back the urge to rip the needle out of my arm and waited for it to be over. Finally! The needle was extracted from my arm and I started feeling a little sick. Next thing I know, I'm being woken up by a man that was in the lobby area of the facility last time I was conscious. Apparently, the phlebotomist didn't have time to wait for me to come to, and decided her weekend plans were more important than the well-being of a patient. She had left the facility and left me in care of a completely unfamiliar male employee. Wow. I wish the horror story experience ended there, but of course this hasn't gotten juicy enough yet, has it? My arm is sore as can be, silly me...I thought I would be able to work out after a quick blood draw, nope-- not for about 3 days afterward. And the bruising, well I'm a pretty small person and I had a bruise about the size of a potato on my arm in addition to the overall discomfort and annoyance of not being able to use my arm. Upon receiving the bill I attempted to call their billing office number provided on the statement to contest the amount because like any place where I feel I've been taken advantage of, I expect some type of concession to be made. I mean, this is my well-being here, what if I hadn't of woken up or had passed out again? Not to mention the fact that I'm petrified to get my blood drawn again for fear of encountering another inept individual. Anyhow, upon contacting the office, the "customer service representative" was unable to find me in the computer, and asked me if I was sure that's where I was...uhm yes, I'm a little traumatized from the experience not to mention that YOU'RE SENDING ME A BILL, DUDE. So this CSR calls the office where I was treated and they can't find a record of me. She tells me to go there, uhm wasn't I just on the phone on a 3 way call with someone at that office? What is me showing up in person going to do if they don't have a record over the phone? Well, apparently it matters a heck of a lot because I then drove there and wow, someone apparently got off their behind and scrounged up a record of me. My friend the phlebotomist was there, and when I verbalized my complaint she grew combative although I had told her that I was not trying to get her in trouble, simply expecting some type of concession from a company that treats their patients poorly and offers sub par service. Of course no one actually in the office was able to do anything about the bill nor was anyone at the actual billing office and I am now waiting to hear from their supervisor with whom I've left a message. The quality of service provided here was extremely disappointing especially considering the nature of their business. I would be irate for a vet tech to treat my dog in such a manner, let alone a human being. I will never return to Quest Diagnostics for the entirety of my life, nor will I recommend this facility to any friends or family members. I have already contacted both my physician that ordered the test and my primary physician regarding the atrocious behavior of this establishment. Sorry, I know this one was quite a rant but I feel very passionately about my safety and well being. One place you should feel safe in is a medical facility and I was horrified by the lack of ethics and compassion provided by Quest.

Only one sitting in the waiting room after I checked in.. Sat there for over 20 mins. They don't…read moreeven let you go in early when nobody else is there. Then someone walks in late to their appointment and they go in before me. Use this location if you are ok eith wasting time during your work day.

It is so sad to see negative reviews on this location. While there was some confusion today with…read moremy appointment time, Lisa took great care of me! Sadly, I need to get blood drawn from the back of my hand. This can be extremely painful if not done correctly. Lisa immediately knew what I was talking about and hit the vein the 1st time without dragging the needle and causing me pain. THANK YOU, Lisa! You are a pro!

I was seen & treated by my PCP last week for exacerbation of my asthma due to a common cold - I was…read moregiven steroids for 4 days, my last dose was last Thursday. Late last night and this morning I could tell I wasn't feeling as good, and surmised it was because I was experiencing a rebound effect from the steroids. I have been to Physicians Immediate Care before and had a positive experience. Wait times were doable, friendly staff and providers. I was seen by a Lolalin, NP, she was very kind and thorough. She ordered a chest X-ray, r/o any pneumonia. And prescribed me the necessary medications . Can't say enough about the level of care and kindness. Did you know they have their own pharmacy on site?! So convenient, and affordable --a plus! Thank you PHYSICIANS IMMEDIATE CARE!

DO NOT GO HERE OR TO ANY PHYSICIANS IMMEDIATE CARE / WELLNOW LOCATION. I came here during an urgent…read moremedical event and deeply regret not trusting the negative Yelp reviews. Before taking me back for treatment, their front desk staff explicitly verified and confirmed that they accepted my specific insurance plan, and they collected my copay on the spot. Weeks later, I received a surprise bill for the full, unadjusted amount in the mail. When I called to resolve it, their story constantly shifted: first they claimed they don't take my insurance after all, then hid behind technicalities saying they "don't handle emergencies because they are an immediate care, not an ER." To make matters worse, they previously promised me I could pay their discounted cash/self-pay rate if insurance ended up denying the claim. But as soon as the claim was actually denied, they went back on their word! They refused to honor the self-pay discount and insisted I was now forced to pay the full, inflated list price--even though they claimed upfront they accepted my insurance! When I escalated to a supervisor, I was met with zero accountability and told I had to handle it entirely on my own, all while receiving weekly calls demanding full payment. All this company does is point fingers, make false promises, change their story, and demand full price when their administrative mistakes happen. To management reading this: Please do not leave a generic copy-paste reply asking me to contact your guest relations or customer service team. I already spoke directly with your leadership, was told to deal with it myself, and received zero support. I am completely done with their excuses and will never return to any of their facilities--even in an emergency. Save yourself the stress, headache, and surprise bills, and go somewhere else for care!!

Had an MRI there last night. Super nice place, professional friendly staff. Very affordable.read more

Scheduling was easy but should be online. Hate calling to schedule anything in 2025…read more Check-in and actual imaging was on time and very professional. Not my first rodeo. Once imaging was done, I was handed a cd-rom and told results would be sent to my physicians office. That's where trouble began. CD had a website on it referencing a login and code to view results. No code was provided. Had to call and get it. Nothing sent to my doc. Had to call. Then Rayus only sent their radiologist report and not images. Had to call. We sent it now. Nope... they still only see report. What in the world? You had one job. This is all you do everyday. Its possible the receiving portal is at fault but I doubt it. Had to run the CD over to medical network office to get images uploaded in their system. Not cool. The minor dollars I saved and convenience of the storefront imaging site were wiped away by the waste of my time after the fact. Not sure I can recommend.