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    Quest Diagnostics

    3.2 (12 reviews)
    Closed 7:00 am - 11:00 AM, 12:00 pm - 3:00 PM

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    3 months ago

    This location had a kind staff. Took me in on time. They were professional and sent the results to my dr immediately

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    15 days ago

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    11 months ago

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    3 years ago

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    4 years ago

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    5 years ago

    Great Amazing prompt service all the time. Couldn't be more happier.

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    Quest Support

    Thank you for sharing this feedback!

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    5 years ago

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    5 years ago

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    Quest Support

    Hi Shelley- Thank you for sharing!

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    6 years ago

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    9 years ago

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    7 years ago

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    7 years ago

    Wonderful ladies that work there! Fast efficient and kind!! Didn't feel a thing! I will only go to these ladies!

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    Northwestern Medicine Immediate Care Aurora

    Northwestern Medicine Immediate Care Aurora

    (13 reviews)

    I am utterly disgusted. After being a patient for over 30 years this immediate cares patient care…read moreor lack thereof was totally unacceptable. Upon bringing in a patient in after calling and verifying walk ins welcomed, we were turned away! Please keep in mind we arrived 16 minutes agter the call. The receptionist that I spoke with rolled her eyes when we were told by the younger receptionist we would bot be seen, that is ridiculous. The patient that was brought in was an asthmatic. We informed them of the reason for the visit. The younger receptionist went to get a nurse that confirmed shortness of breath and chest tightness from triage. The nurse advised us that they were going to speak with the provider. 15 minutes later the younger receptionist came back again and told us we could not be seen! This was a total waste of time! From the most recent reviews it appears that this is becoming the norm and it is absolutely unacceptable! It appears that the staff was more concerned about getting home on time than patients. Being that Northwestern Medicine is a well respected establishment, something needs to change locally sooner than later. I remember the days when this immediate care rated 5 stars. It is my hope that you all get this turned around.

    Thanks for the utter waste of time today. Line of people for lab work. Had an appointment. Doors…read moreopened right at 7:30 where the line of people filed in. Then we were told the lab was closed today. No warning. No sign. No MyNM message/email/call/or text.

    Quest Diagnostics Incorporated

    Quest Diagnostics Incorporated

    (2 reviews)

    I went for routine blood work for a medication I am taking. I am a pharmacist and know that I am…read morenot suppose to take my dose right before my bloodwork. But I also know to be in the habit of taking medications at the same time daily and not missing doses. Well I took my dose without thinking and went for my bloodwork. The VERY professional technician (Jessica) asked if I took my morning dose and I was shocked! If it wasn't for her I would have gotten bad test results that could have seriously damaged my health and wellbeing. She rescheduled me for the next day and I was on my way. I appreciate that they are asking the proper questions and doin the proper checks.

    One star is too generous for this shady operation. As ordered by one of my physicians, I went to…read moreQuest to have my blood drawn at their nice new facility in St. Charles (now located on Rt 64). Although the staff was relatively friendly and the environment was pristine, the quality of the service ends with their cordial nature and cleanly atmosphere. Upon arrival I signed in and was ushered into a back room for my blood draw. I will admit I was a bit nervous, so I made small talk with the phlebotomist (yes, the only responsibility of this woman's job is to effectively draw blood), during which she informed me that I was the last draw of the afternoon for her before the weekend started. Nice. She proceeded to draw my blood (and let me tell you, I've got some prime veins for drawing) and upon doing so, I realized something was very wrong. It physically was hurting my arm and felt like the needle was pulling to the side. Admittedly, I am not hardcore, so I really didn't care to look at it...I just fought back the urge to rip the needle out of my arm and waited for it to be over. Finally! The needle was extracted from my arm and I started feeling a little sick. Next thing I know, I'm being woken up by a man that was in the lobby area of the facility last time I was conscious. Apparently, the phlebotomist didn't have time to wait for me to come to, and decided her weekend plans were more important than the well-being of a patient. She had left the facility and left me in care of a completely unfamiliar male employee. Wow. I wish the horror story experience ended there, but of course this hasn't gotten juicy enough yet, has it? My arm is sore as can be, silly me...I thought I would be able to work out after a quick blood draw, nope-- not for about 3 days afterward. And the bruising, well I'm a pretty small person and I had a bruise about the size of a potato on my arm in addition to the overall discomfort and annoyance of not being able to use my arm. Upon receiving the bill I attempted to call their billing office number provided on the statement to contest the amount because like any place where I feel I've been taken advantage of, I expect some type of concession to be made. I mean, this is my well-being here, what if I hadn't of woken up or had passed out again? Not to mention the fact that I'm petrified to get my blood drawn again for fear of encountering another inept individual. Anyhow, upon contacting the office, the "customer service representative" was unable to find me in the computer, and asked me if I was sure that's where I was...uhm yes, I'm a little traumatized from the experience not to mention that YOU'RE SENDING ME A BILL, DUDE. So this CSR calls the office where I was treated and they can't find a record of me. She tells me to go there, uhm wasn't I just on the phone on a 3 way call with someone at that office? What is me showing up in person going to do if they don't have a record over the phone? Well, apparently it matters a heck of a lot because I then drove there and wow, someone apparently got off their behind and scrounged up a record of me. My friend the phlebotomist was there, and when I verbalized my complaint she grew combative although I had told her that I was not trying to get her in trouble, simply expecting some type of concession from a company that treats their patients poorly and offers sub par service. Of course no one actually in the office was able to do anything about the bill nor was anyone at the actual billing office and I am now waiting to hear from their supervisor with whom I've left a message. The quality of service provided here was extremely disappointing especially considering the nature of their business. I would be irate for a vet tech to treat my dog in such a manner, let alone a human being. I will never return to Quest Diagnostics for the entirety of my life, nor will I recommend this facility to any friends or family members. I have already contacted both my physician that ordered the test and my primary physician regarding the atrocious behavior of this establishment. Sorry, I know this one was quite a rant but I feel very passionately about my safety and well being. One place you should feel safe in is a medical facility and I was horrified by the lack of ethics and compassion provided by Quest.

    Quest Diagnostics - laboratorytesting - Updated May 2026

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