***THIS RATING IS FOR DR. D SCHOW AND DIANE, THE MED ASSISTANT, AT THE CLEARWATER OFFICE***
I have been a patient of DocMJ since 2017 and a patient of Dr. Denise Schow, at the Clearwater location, since 2019. I've had no issues with the process until now. I scheduled my appointment with Dr. Schow, for 5/16/223 @ 12:45pm. When I got to the Clearwater office the medical assistant, Diane, wasn't at the desk. I signed the sign-in sheet at 12:40pm. There was another woman that came in after me. While we sat there waiting, a representative from MUV came in and gave us a coupon. Then Dr. Schow came out and apologized that noone was at the desk. She stated that they were having some computer issues that Diane was dealing with then asked who was first. The other woman said her appointment was at 1:30pm. So, Dr. Schow and I walked into her office. She did no intake, ie: blood pressure, weight, etc... we discussed my recommendations. She stated that she had everything updated and that I was all set until December. When we exited her office the medical assistant, Diane was back at the desk and a man was sitting in the lobby. Dr. Schow started speaking to him, asking if the issues were fixed. I went into the bathroom, then left. I received an email and a text at 1:31pm thanking me for choosing DocMJ.
On Thursday, 5/18 I received a text telling me that my recommendation was expiring in 7 days and to make an appointment. I thought signals got crossed and deleted it. Then, I received an email saying that my appointment fee was refunded, except $50. I called customer service, they informed me that I missed my appointment and would need to reschedule. I explained that I did not miss it and told them all the details. I spoke to 2 different CS reps, Hannah and Jason, daily, for the next week. CS Supervisors never called me. They only spoke to Dr. Schow and Diane, who told them that I wasn't there! Diane didn't even interact with me! Dr. Schow and Diane continued to LIE and GASLIGHT me. Trying to convince me that I wasn't there! Even after I drove all the way back to the office, thinking that Dr. Schow would certainly have my back, as she was the one that my appointment was with. She stated she remembered, but she needed Diane to speak with me, as she had another patient. Diane continued to LIE and GASLIGHT me. Telling me that I was lying because she didn't have any intake information on me in their system, so I wasn't there. I was shocked and done with DocMJ.
I left there and immediately contacted the CEO of the company. I explained everything to him and sent him the emails that I had received. He assured me that he would get to the bottom of it. The following day, I received an email stating that my $50 was refunded. Then, I received a call from the CEO stating that my recommendation was updated and all funds returned. He apologized for all the trouble. I asked what the deciding factor was for them to admit their lies. He stated that I gave him an accurate description of the man that was there working on their system.
I will stay with DocMJ even though this experience caused me much distress, I'll try another doctor, another location. But Dr. Schow and Diane will never see me again. They are not honest. They're only there for the paycheck. Not patient care. read more