Followup to address the clearly delusional accusations on the part of the owner:…read more Elaine, I suggest that you seek professional help, because your grasp on reality is tenuous, at best. First, I NEVER even SUGGESTED that I wanted a "free vacation", let alone "directly threatened". I asked for a partial refund , due to the unsafe and unacceptable condition of the rental, the HOURS wasted re-packing, driving, and unpacking. The second property rents for less than the first when compared on your own website. I can't fabricate that, it is the reality of your pricing structure. I am happy to provide screenshots of our limited conversations. In fact, I never responded to you, Elaine, as I had by then seen your outlandish responses to other victims of your company and recognized that you are not interested in rational solutions, but only attempting to bully anyone who calls you to account for your nonsense. You are simply lying. Second? Go ahead and look at my Yelp history. I generally give four or five stars to boost businesses which have worked hard to earn glowing reviews. I used to manage a European-owned boutique hotel in a resort town, so PLEASE believe that I understand how seriously reviews can impact guests' decisions. I don't enjoy giving low reviews in the slightest, but I am HAPPY to do so when uncaring scumbags try to make a quick buck by slinging an inferior product. Another lie from you. "A leak began hours after my arrival"? PLEASE. There is NO WAY that that level of damage began anywhere NEAR my arrival. Not to mention that unless you are unfamiliar with the science behind the flow of time, a leak beginning AFTER my arrival could not have caused damage BEFORE we arrived. Another lie from you. The linens being "squeaky clean"? False. I provided the photographic proof. Also, there are references in your reviews to you and "Lance" having a cleaning service, so it's not a big leap to assume that you can manufacture whatever documentation that you would like. Your laughable documentation doesn't supersede my eyewitness account. You could take honest feedback and experiences as an opportunity to examine your operation and improve, but instead, you get defensive and attack those whom you have wronged. Suggesting that I "could have" and "probably did" bring in a bug from outside? How desperate ARE you to avoid taking any responsibility? You are frankly despicable and should be ashamed of yourself. Nobody is blackmailing you. I stated an accurate account of your property. I'm sorry that the honest portrayal is at odds with the fictional accounts on your page, but you cannot bully me into silence. You are a liar and a cheat, with no concept of decency. I shared my experience as a warning to others who may consider renting your unkempt hovel. The second property was a definite downgrade. Your team was very kind. I will grant you that fact. They cannot help it that they work for a psychopath. Now, I challenge you to produce a shred of evidence that I "directly threatened" you with a bad review, and I further challenge you to substantiate your claim that we were ever offered a refund of any sort, because that categorically did not happen. I would have gladly accepted that, as my brother lives an hour from Chincoteague and offered to let us stay there if your company could not make the situation right. I wish that you actually HAD offered that, as I would have gladly accepted. Again, you lie. Shame on you, Elaine. You are a liar and a cheat.

Wow, there's a lot of hate on here but I have nothing but good things to say about this business…read more We have been renting from them for 5 years and have had only the minorest of issues, which can be expected when renting a beach vacation home (not enough forks at one place and ants had gotten into one of the kitchens at another and it was quickly addressed). We have rented about 10 different properties and all are true to the photos and descriptions. Check-in is easy and keyless, all have WiFi, and I LOVE that linens (sheets, towels) are now included! They always provide a welcome bag with a couple rolls of toilet paper and dishwasher tabs, etc. to get you started. I also love not paying extra fees to third party sites, so we book direct. This is our go-to vacation rental location!

I wish it was possible to give a zero star rating. This company does what is unethical and…read moreborderline fraudulent business practice. They hold your deposit for 30 days after the rental has ended. We have rented vacation houses several times before and this is the first company with such policy. The same house could have been rented multiple times after our departure, but yet they retain the deposit for 30 days. For reasons they cannot explain. There are other property rentals on the island, beware.

Another great stay thanks to Chincoteague Resort Realty. They always work with us to find the…read moreperfect place to stay.

BLUE BAYOU: Everything was great before and during our stay. We booked Blue Bayou for 5 days with…read moreIsland Getaways through AirBnB. Our communications with Sherry and staff before arrival were responsive and helpful. The home is simply stunning on the inside and perfect for 2 couples. What put a negative ending on our lovely stay was the attitude of Island Getaways toward personal items left behind. "Throw it away" is their attitude and policy. It is evidently too much hassle for a customer service vacation rental company to facilitate the return of accidentally forgotten belongings to renters - AFTER they have vacated the property. I can't help they cynicism in my thoughts... they have our money, we've left the property spotless, except for our forgotten personal items, and they cannot find the time or generosity to make a phone call to discuss a return using the credit card information they already have. I told them I would pay extra for the box, padding and their time arranging it. My items included about 6 personal 4-8 oz jars of nuts & seeds (collectible glass canning jars) NOT fresh store bought food, and an unopened 32 oz cannister of high quality protein powder. I don't know anyone personally who would intentionally leave personal items behind. I believe that's why it's termed "accidental." I believe people are capable of knowing the difference between store bought fresh food and personal collectible jars filled with pantry items. I believe people realize an unopened cannister of protein powder is fairly expensive. I believe most people are good and kind and generous when given an opportunity to be helpful to others. It turns out even in the off season - when Island Getaways office staff is obviously not as busy as during peak season - it is way too much hassle to carry customer service to the customer AFTER they are no longer on site.

Rented a house this pass July and one two years ago. No problems with the house, just the…read moreneighboring properties. The one this year on north main street some guy decided to work on the house next to our bedrooms until 4:00 AM sawing and pounding nails outside and inside. Should of called police but did not know what he might do to our car later if he got pissed. The other house I had to back out driveway on a very narrow street with cars parked there and was no fun trying to get out, so I backed in driveway which also was no fun and broke my car mirror on the fence along driveway. I called Island getaways and they did apologize for the noisy night, but was not their fault...

Excellent service on a beautiful Island. Angie & her staff will make you feel right at home & will…read morehelp you find your dream property. From the lovely office setting to the island & more, they will take the utmost care in helping you select your property. Highly recommend!

If you want to stay in well maintained homes, without insect problems, that also have good customer…read moreservice to assist when problems arise, do NOT rent through Harbour Rentals. After our experience with Cattail Cottage and Harbour Rental's staff and management, we will never be booking them again. Arriving at Cattail Cottage this year, everything seemed to be okay except that the only actual couch in the house in the back room is stained. We did not mind this much because we were not visiting Chincoteague to sit on the couch. One day, after getting back from dinner and hanging out in town, we arrived back to see that the house had become infested with hundreds of ants. Most of the ants were located in the bathroom right off of the bedroom, which unfortunately has a type of barn door on a slide which does not reach the floor to close off the bathroom to separate this issue from where we would be sleeping. We reported the infestation to Harbour Rentals that night and followed up again in the morning and repeatedly throughout our week in Chincoteague after sleeping elsewhere beginning that night. The office only gave us six Terro ant bait traps for hundreds of ants. After spending most of the next day playing exterminator and cleaning the house on vacation, the ants seemed to subside for that day, however, they returned and were now also in the kitchen, especially by the sink, even though we did not use the kitchen other than storing things in the fridge. We repeatedly reached out to Harbour Rentals requesting a call from the manager, named Anita according to office staff Bill and Sandy, throughout the remainder of our stay and never heard from her. Upon dropping off our keys on the last day, Sandy was in office and stated that Anita had visited the house without telling us and while we were not there. Sandy stated that Anita did not find any evidence of ants in the home, however, prior to us dropping off the keys, we did our own walk through of the cottage and found even more ants, both dead and alive, all around the home and took a video which showcases this. We still have not heard from or seen the manager, Anita, after having repeatedly requesting a call, sending an email, and visiting the office in person multiple times.

We stayed in one of their townhouses with our family of six. The place was well stocked (minus a…read moredustpan) and clean. We had no issues with checking in or getting our security deposit back. The two parking places were close to the entrance and the location is good, but pretty much anywhere on Chincoteague Island is fine since it is small. The kitchen allowed us to eat a few meals in and there was also an outdoor grill which we didn't use. We'll probably stay here again on our next visit.

Run away. She will present an offer she wrote instead of yours even if it means getting her client…read morea less money.

I had the pleasure of working with Reilly Vich! He was kind, empathetic, patient and very…read moreprofessional. Reilly assisted me in purchasing the perfect house for my needs. He is highly knowledgable of the market and I always felt that he had my best interest in mind. I would highly recommend him to anyone, and will definately work with him again in the future! Thank you Reilly!

We are very happy with our realtor Kristina Higgins . Very accommodating and patient answering our…read morenever ending questions.

A very bad experience, high amounts of money, treatment from worse than bad, unqualified employees…read morewho treat people as if they own the houses, and add a fine to everything. One of the worst experiences I had was that I lived there.

We're glad we found Chuck. He grew up in the Peninsula and knows the area. We viewed houses mainly…read morein the Salisbury area but he was able to talk knowledgably about listings we saw online from Berlin to Easton. He proved that he knows the geography, the growth patterns, the governing regulations and the cultures of various parts of MD and DE, which helped us greatly in our decision making process. Chuck was very good about communicating with us and accommodating our needs and schedules. I recommend working with Chuck.