After getting my first bid on my necklace I went in to sell my 14kt gold necklace the older lady…read morewhich I assumed was the owner said the acid test started to smoke and she said it was also doubled stamped so she wouldn't take it. Strange situation considering the reviews and knowing the authenticity of the item. Just thought I should let it be known

This place took my wedding ring as a pawn. I went in several times to try and get it in my name to…read moreno avail. My husband initially went in to pawn for a measly $800 loan. Now, almost a year later because of our continued circumstances we are told that they cannot find the ring (we've been paying on it for almost a year). 1) I'm pissed I trusted my husband to take care of; 2) this pawn shop better make it right.

I brought my large three-stone diamond ring to Duff's Jewelers for an appraisal. I've owned this…read morering for over 20 years and know it very well, having had it appraised before with no issues. However, when I received it back, I immediately noticed that the diamonds were not sitting correctly in their settings. My diamonds are rated VS2, meaning they're nearly flawless and have exceptional clarity. When I looked at the ring from the side--as I always have--I could see that all three stones were no longer seated all the way down in the setting as it had been before. I raised my concerns several times, but the woman at the counter dismissed me repeatedly and insisted that nothing was wrong. She took me to the back to look at my ring but oddly insisted I only view it from the top, not the side, which made me uncomfortable. I tried to look at the ring myself using their alligator clip, but it was very difficult to handle such a large ring that way. I eventually took my ring back and stated that I would seek another opinion. I went immediately to another jeweler in Keller, who confirmed that my diamonds were not properly set and that one of the platinum prongs had been soldered. It was plainly visible and not consistent with the original craftsmanship. This experience left me very disappointed and concerned about how my ring was handled. I would strongly advise anyone seeking an appraisal or repair not to go to Duff's jewelry store. As Denise stated in her review below these people are shady and shouldn't be trusted. I should have never left my valuable ring in their care.

Service was unmatched here. I wouldn't go anywhere else after shopping at Duffs. Mike and Leila…read moreboth were very patient and helpful to me. They had a wide selection and even a custom sample box to look and try on any style of ring. They offer lifetime cleaning with purchases from what I understand. It's definitely worth a visit!

Customer Service is exceptional, I took out a temporary loan, of course to pay off a bill and will…read morebe paying that off when I get my SSN, thank you All-Star!!!

My husband and i had a great experience with Drew and marisol! ( i think that was her name) my…read morehusband pawned his firearm there and because of his schedule had to keep extending it until he was able to pick it up! When coming in with my husband we brought a few more items to sell and with that were able to buy an Nintendo switch with a game and case. We've been playing it for over a week now and I'm glad we were able to stop in. Very nice people. Great prices. We'll be back again to sell or buy items

Great customer service friendly people. It was a little bit of a drive for us to go to Arlington…read morefrom where we live, but it was worth it. They gave us a fair price for the coins we were selling.

Excellent place for selling any old design jewellry or gold bars. I have been there couple of…read moretimes. Each time he treated me nicely and gave me reasonable price for Old jewellry and bars I had with me. Please Give it a try.

While I have personally only been in to browse a few years ago.. my husband has spent quite a bit…read moreof time there and his experience has been nothing short of amazing. All three of my wedding sets mean so much to me! : 1. My original set... while not purchased at collections they did resize it for me and the exact gold and color was absolutely perfect! I was so nervous to let someone else have my rings in their care, but collections made me feel confident and trustworthy as opposed to weary and nervous like I would have at any big box retail store. 2. My birthday present in 2025.. after this surprise my husband went in to detail about the process he went through to make sure every detail was perfect, and it sure is perfect! From approving the mold to the final product on my finger, they truly and obviously put in a lot of work and attention to detail! 3. My "20 year" gift.. while I'm only 33, my husband and I met when I was 13 and he was 15. He wanted a piece to commemorate the journey we've been through, and my has he and Collections did an incredible job! I will always recommend collections, they care for your jewelry as it is their own, and the custom pieces I have are incredible. You can tell they have years of experience and a great team to work with!

That was a business jewelry today... but they everything organized jewelers were quick battery…read moreexchange quick and great information for the future.

They were able to get my husbands nice watch working again at an affordable price Thankyou so muchread more

Who charges for an estimate to replace a watch crystal??? Quote: "leave the watch with me. It…read morewill take a month for my watch guy to look at it and it will be $15 for an estimate". I was a repeat customer having been there in the last few weeks to replace a watch battery and have a piece of trim reaffixed to the inside of the watch. I was charged for them to reaffix the trim piece, which subsequently fell back off. Hopefully they have more business than they need. I will not be returning. ITS NOT A HIGH END WATCH.

My family has almost exclusively used Abe's for everything we needed. From resetting the stone in…read moremy wife's wedding ring to cleaning an antique watch. He's never cheap, but actually I don't really know that since I never got another quote. Abe might be the cheapest around and I wouldn't know. You get what you pay for and I don't mind paying for quality work. Abe and his wife have always been friendly and honest with us, with a good selection to pick from or a custom piece.

Customer service is very poor - they did not follow up by calling me when my watch was ready…read morealthough they had it for several days. The owner gave me a bad vibe that said "we do not care about customers "

Picked out my engagement ring here 25 years ago and they are the same now as they were then! Truly…read moremade the experience of picking it out special then and making sure my ring stays in tip top shape over all those years! I have NEVER seen my ring on anyone else's hand, truly a one of a kind design! I'm excited to send our son there to look for his own engagement ring soon!

Always great service and great custom selection. We have used them for years and hopefully many…read moremore.