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Doan Restoration

3.0 (3 reviews)
Open • Open 24 hours

Services - Doan Restoration

Damage restoration

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4 months ago

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J.C. Enriquez Plumbing, Heating & Cooling

J.C. Enriquez Plumbing, Heating & Cooling

(2 reviews)

The Force is strong with J.C. Enriquez Plumbing!…read more Seth (clearly a Jedi Master) and his hobbit-sized apprentice came to the rescue when my water heater gave up like a stormtrooper in a blaster fight. They replaced it fast and installed a NuoH2O no-salt softener--because San Antonio water is harder than carbonite. They gave me the right info from the start, showed up on time, and worked like true pros. Now my water flows smoother than the Millennium Falcon in hyperspace. Highly recommend this legendary duo. May your pipes be forever leak-free!

We spent more than $35,000 with JC Enriquez within just a few months, including over $4,000 for…read morefour new toilet installations and more than $30,000 for a bathroom remodel caused by a plumbing issue. The remodel took over six weeks, and during that time we were displaced from our bedroom and had to move into a spare room upstairs. Recently, I noticed the caulk around the bathtub seal was coming up. It took more than two weeks for someone to come out, and the repair itself took only about five minutes. Instead of handling it as a courtesy, I was told the work had been installed in January 2024, the warranty was only for two years, and I was a few months outside the warranty period, so technically I should be charged got a $150 service call. While he were here, one of the toilets they had installed also needed a very minor adjustment inside the tank. Again, I was told I was just outside the warranty period and would have to pay over $150 for a service call for what was essentially a two-minute fix. I understand that labor is not free, and I respect that service companies have to charge for their time. However, after spending nearly $40,000 with this company, I expected at least a little courtesy and goodwill for such small, quick adjustments. Instead, I was met with a rude attitude and a complete unwillingness to help unless I paid another service charge. My biggest issue is not just the warranty cutoff. It is the lack of professionalism, courtesy, and customer care after we spent so much money with them. The experience felt very transactional: take the money, then refuse to stand behind the work in any reasonable way once the big project was done. Based on our experience, I would not use this company again, and I would strongly encourage others to be cautious. Get every warranty term in writing, keep all documentation, and be prepared for them to request proof and charge service fees even for very minor issues. Or just avoid them all together and don't do business with them. Buyer beware.

Restoration 1 of San Antonio North

Restoration 1 of San Antonio North

(13 reviews)

My water heater popped its top which was in the attic & flooded my downstairs. I googled water…read morerestoration & got Restoration 1 @about 4ish am & by 5am Daniel Topete & RJ along with Project manager Tim Ducos came to inspect the damages. Restoration 1 did a fantastic job & Daniel came daily to check the drying process. All went great & today Fernando Solis with Marcos came & did a courtesy check of my attic because during all incident the company that did the pack-in wouldn't come to ck my attic to see if my Waterford crystal lamp shade was stored in the attic by mistake. The reason I'm including my lost lampshade is because Tim Ducos sent Fernando & Marcos to check my attic & that's above & beyond the call of duty for Restoration 1& that's the kind of company owner Adam Blackler runs. I highly recommend Restoration 1 for all your water damages. Sincerely, Gloria G. Mehlbrech

The company is deceptive when they start the job and they overcharge…read more They start the job with an iPad they hold and ask you to "sign here" and "sign here", etc. we need your approval to get the job started - nothing about what you are actually signing while your house has water damage and you are in crisis because this has never happened to you before - a little predatory in my opinion. Be careful what you are signing and take the iPad from their hands and READ EVERYTHING carefully. They overcharge, their pricing is not based on the region, it is whatever they want to charge. Did they do the work, yes. Was I satisfied with the work, yes. Did they try to put a lein on my house, also yes.

Doan Restoration - damagerestoration - Updated May 2026

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