I can't say enough good things about this company and the people I worked with. Quite the…read moreunfortunate experience of a teenage kid flooding his bathroom and bedroom on New Year's Eve. My insurance told me to find somebody local and I went with Texas Water and Fire Restoration Team and I'm so glad I did. From the mitigation team (shout out to Steven) to the restoration team (shout out to Ryan), every aspect, estimate, and decision was thought out, discussed and agreed upon in a very professional manner. Mitigation knocked it out quick, and the Restoration Team swept in to finish the job. If something looked wrong, they fixed it. Even providing recommendations for things that never crossed my mind. If I have the unfortunate experience of having a flooded house ever again, these will be the first folks that I call! A+ from start to finish.

They were quick to answer our call and did a thorough job. They cleaned everything before they…read moreleft. Tim did a great job and it's nice to see the second generation mastering the business.

They're the epitome of restorative services because 1.they respond immediately 2. They're super…read moreefficient and pay attention to everything as if they owned the place. Sam and Matt and Sebastian were helping me to get my house back to one hundred percent.I endured a fire in a bedroom from Amazon defective product. I had to move out for 2.5 months. The stressful time was made worse because USAA had so many fires in JANUARY 2024. I was placed on the back burner by USAA and that was impacting my ability to get my house completely done. The checks from USAA didn't go to penny Mac directly but it was overnighted to a service center and signed off and overnighted to me. This was added time. At the end of two plus months Sam put my house back just as it had been from the get go. The Red Cross also deserved a shout out for helping me financially and they helped me get through several weeks of "limbo". Thanks once again Restoration by Elite, I'm very much enjoying my peaceful abode..

Sam was super helpful! Explained everything from the insurance side to the actual repair process…read more His team was professional and started work very quickly around our schedule and even worked with the adjuster and insurance team so that we didn't have to do much of anything. Highly recommend!

Had an incident with some water damage I called drysmart/buildsmart based on 1 review that was 5…read morestars they came sameday had fans and humidifiers set up said it would take 3-7 days to dry out came on day 7 I think I waited 1 week for the to come out with the buildsmart end of the business and fixed m bathroom and kitchen in 2 days. If I had any issue it was lack of communication after the fans were placed but to be fair they did say 3 to 7 days and I did start calling on day 5 so maybe that's my issue and not an everybody thing great work done quickly and efficiently all you can ask for !!!

Jason was so helpful walking me through his observation, though I had not even offered for them to…read moredo the job.

The Force is strong with J.C. Enriquez Plumbing!…read more Seth (clearly a Jedi Master) and his hobbit-sized apprentice came to the rescue when my water heater gave up like a stormtrooper in a blaster fight. They replaced it fast and installed a NuoH2O no-salt softener--because San Antonio water is harder than carbonite. They gave me the right info from the start, showed up on time, and worked like true pros. Now my water flows smoother than the Millennium Falcon in hyperspace. Highly recommend this legendary duo. May your pipes be forever leak-free!

We spent more than $35,000 with JC Enriquez within just a few months, including over $4,000 for…read morefour new toilet installations and more than $30,000 for a bathroom remodel caused by a plumbing issue. The remodel took over six weeks, and during that time we were displaced from our bedroom and had to move into a spare room upstairs. Recently, I noticed the caulk around the bathtub seal was coming up. It took more than two weeks for someone to come out, and the repair itself took only about five minutes. Instead of handling it as a courtesy, I was told the work had been installed in January 2024, the warranty was only for two years, and I was a few months outside the warranty period, so technically I should be charged got a $150 service call. While he were here, one of the toilets they had installed also needed a very minor adjustment inside the tank. Again, I was told I was just outside the warranty period and would have to pay over $150 for a service call for what was essentially a two-minute fix. I understand that labor is not free, and I respect that service companies have to charge for their time. However, after spending nearly $40,000 with this company, I expected at least a little courtesy and goodwill for such small, quick adjustments. Instead, I was met with a rude attitude and a complete unwillingness to help unless I paid another service charge. My biggest issue is not just the warranty cutoff. It is the lack of professionalism, courtesy, and customer care after we spent so much money with them. The experience felt very transactional: take the money, then refuse to stand behind the work in any reasonable way once the big project was done. Based on our experience, I would not use this company again, and I would strongly encourage others to be cautious. Get every warranty term in writing, keep all documentation, and be prepared for them to request proof and charge service fees even for very minor issues. Or just avoid them all together and don't do business with them. Buyer beware.

The cleaning technician arrived on time. He was very accommodating at professional. Hey survey the…read morearea that had to be cleaned and provided a fear and economical price to do the job. Make sure any extra spots were well treated. Was very quick and efficient and make sure that I was happy with the results.

Hired them to do all carpeted areas in the house! So happy I did, Fidel did an excellent job. The…read morecarpet looks brand new, many small stains are gone and it smells fresh.

when they came out they got right to the job however when telling them during the restoration that…read moremy foundation was not looking right after they dug under my house I was told not to worry about it. I now have a huge crack across my living room floor the front of my house is cracking and noticed several cracks in my ceiling forming. called management and was told I would get a call back the next day and they would send someone out to look. They charged a horrible amount to tear up my house leave me to clean it and try to figure out how to pay for the repairs to all the walls they tore up. paid extra for another home inspector to come out and now my bill is over $40,000.00 just to get my home back to the way it was. on top of all of that I will have to hire someone to fix my foundation and put the dirt they dug out back, fix my foundation and walls. I must say the guys that were tearing up everything were very polite. A single broken pipe under my house will have cost me almost as much as we paid for the house. feeling very taken advantage of for sure!

The company made it right and gave us a $100 refund. Thank you. Still a little expensive but they…read moredid fix our issue and we're grateful.

Throughout the entire restoration process, the San Antonio Water Damage & Restoration team showed a…read morecombination of technical skill and caring for my health. Their restoration of water damage wasn't just about repairing the physical damage, it was about bringing back a sense of normality and comfort back into my home. Their attention to detail and commitment to water damage repair was second to none, and they left no stone unturned in their quest for excellence. They were consistent and on time. I can't recommend them enough!

We could not be more pleased with the service we received! Our washer flooded the living room and…read morebedroom area of our house and we were desperate for someone who could help us navigate our first major homeowners insurance claim and provide a great result. The whole team was awesome, communicative, and friendly throughout the whole process. We would definitely recommend to anyone looking for quality work! Not only did they do great work, coordinate great repair work, etc. but ALSO they handled all the insurance processes with ease! THANK YOU SO MUCH!

They came out super fast after another company fell through. I cannot even explain how quiet the…read moreworkers were, I was in shock seriously I work from home and I feel like I made more noise than them. They also covered the flooring and cleaned up prior to leaving for the day will definitely hire Arjun again for my next job

This company did an incredible job in replacing our roof. Truly exceptional craftsmanship. The…read morewhole process with them is amazing from start to finish. Their communication is excellent there are never any surprises,

My water heater popped its top which was in the attic & flooded my downstairs. I googled water…read morerestoration & got Restoration 1 @about 4ish am & by 5am Daniel Topete & RJ along with Project manager Tim Ducos came to inspect the damages. Restoration 1 did a fantastic job & Daniel came daily to check the drying process. All went great & today Fernando Solis with Marcos came & did a courtesy check of my attic because during all incident the company that did the pack-in wouldn't come to ck my attic to see if my Waterford crystal lamp shade was stored in the attic by mistake. The reason I'm including my lost lampshade is because Tim Ducos sent Fernando & Marcos to check my attic & that's above & beyond the call of duty for Restoration 1& that's the kind of company owner Adam Blackler runs. I highly recommend Restoration 1 for all your water damages. Sincerely, Gloria G. Mehlbrech

The company is deceptive when they start the job and they overcharge…read more They start the job with an iPad they hold and ask you to "sign here" and "sign here", etc. we need your approval to get the job started - nothing about what you are actually signing while your house has water damage and you are in crisis because this has never happened to you before - a little predatory in my opinion. Be careful what you are signing and take the iPad from their hands and READ EVERYTHING carefully. They overcharge, their pricing is not based on the region, it is whatever they want to charge. Did they do the work, yes. Was I satisfied with the work, yes. Did they try to put a lein on my house, also yes.

Tony Salazar was friendly and professional, answered all of my questions and did an EXCELLENT JOB!…read more Thank you so much!

Very Helpful!! I just had these people come by because I…read morehave a puppy that peed on the sofas multiple times. The problem was that I wasnt gonna be home (but my roommate was). They wanted payment once it was done so my roommate paid for it (which I didnt want). I called them and they were able to handle is right away and were so nice and professional about it. If I ever need my couches cleaned again (fingers-crossed I dont) I know who to call! :) PS. I booked them via Thumbtack