This store is what you need when you wish to compare pianos under the guidance of experienced…read morestaff. They are knowledgeable, patient, and can show you how the pianos sparkle! Great deals. I bought a Kawai at a great price and am a happy customer.

I bought a guitar pickup and the dude did not want to give me the box it cam with it.. Kinda cheap…read moreexperience. considering they sell guitars close to 10k and did not want to spare a box for the pickup.. just put it in a cheap bag.. . i did not go back..

Just checking in from (way) south of the border. I was planning to buy a new Martin from one of a…read morecouple dealers in the US, but contacted Lauzon with a question about the guitar they had listed on Reverb. Dave responded immediately, even though it was after the store had closed, and offered the guitar at a price several hundred dollars cheaper than the least expensive quote form a US dealer. It shipped the next morning, very impressed.

I've been dealing with Long & McQuade for over 11 years, mainly with the Kingston, ON store, and…read morehave always been super impressed with their service and professionalism. Unfortunately, my recent experience at the Hunt Club Rd store in Ottawa was the complete opposite. I called ahead about selling a pair of Yorkville EXM Mobile Tower speakers -- only a year old and in great shape. The person on the phone said to bring them in so they could take a look. I drove an hour to get there, only to be ignored for several minutes when I arrived. When someone finally spoke to me, they didn't seem to know what I was talking about. (It's surprising, considering Yorkville is one of the main brands Long & McQuade carries.) After some confusion and checking the computer, I was told, "We already have five of those; we don't want them." That could have easily been said over the phone before I wasted a two-hour round trip. I later called the Hawkesbury store, and even they couldn't understand why the Ottawa location wouldn't take them -- especially since they could easily be used as rentals. If you value your time, avoid the Hunt Club Rd store. I've had nothing but great experiences elsewhere with Long & McQuade, but this location missed the mark completely.

I can't say enough about the wonderful customer service and help I had from Joseph (Joe) Fraser. I…read more originally made the mistake of ordering a Bassbreaker 15 head from Amazon, thinking it was the combo, and was helped by Joe to find a suitable speaker cabinet for it. When i got home, I wasn't able to get sound from the setup. Joe first tried helping me troubleshoot on the phone and when nothing helped he suggested I bring the combo in and we'd be sure to get it working. He was so warm and comforting at a time when I was feeling a bit overwhelmed tbh. Well, it turned out there was a problem with the Bassbreaker I ordered from Amazon so understandably, the best L and McQuade could do was send it in for a repair estimate to see if they could repair it and he suggested I also contact Amazon directly to see if they could offer a free repair just to cover all the bases. Joe was so kind and patient and suggested we look at other amp combos in the meantime. As fate would have it, they had just received a used combo amp and speaker that was a great deal and fit my needs perfectly. It was obvious Joe just wanted to be sure I was happy with no pressure. We ended up exchanging the original cabinet he sold me for the great combo setup. I am 75 and it is so much better for me to deal with the combo vs an amp and separate speaker. I have been playing with the used combo I settled on and it sounds amazing Making it even sweeter was that I was given a refund through the exchange. No upselling. It's caring people like Joe Fraser who just want a happy customer that ends up with the best option for their needs that will keep brick and mortar shops operating :). Thanks Joe from the bottom of my heart. A huge shout out to Terry Calder, the repair guy too, who keeps my prized acoustic well maintained each year. I wouldn't trust anyone else. Great team at Hunt Club. That obviously says something about management at this location too for hiring the right people. Thank you :). Myra Bourne Ottawa

Dealing with the folks at Ottawa Pianos has been a very positive experience for me. The piano…read morepurchased (Yamaha GC1) was to be a surprise for my daughter and Lili and Kim were on board for helping to keep it that way. They made sure to advise me of everything I needed to know regarding the piano and even made sure that the movers were advised of the situation. This worked out beautifully as the movers called ahead to make sure the coast was clear (i.e. my daughter was out of the house). They had the piano installed and were gone before she returned so it was a complete shock to her to see the baby grand sitting in her living room. Needless to say, she is overjoyed and so am I. Many thanks to Lili and Kim at Ottawa Pianos and also to the lads at McConville Movers! Mission accomplished!

As an adult learner, returning to piano lessons after many decades, I highly recommend this place…read morefor instruction. I found the Music Director to be professional in presentation, an active listener of my plans and supportive of my hesitancy to return to formal lessons. In order to be paired with 'right' teacher (Harris is fabulous!) I was encouraged to provide a detailed note about myself as a learner, as well as clues about an 'ideal teacher' and goal statement in order to ensure my success with getting started with lessons and remaining engaged. I found the instruction to be encouraging and always flexible - responding to my needs and desires. My experiences with Ottawa Pianos have exceeded expectations.

Just wanted to say another big thank-you to both Daniel and Ross - my kids LOVE their music lessons…read moreat Sunnyside, and happily practice at home. Leo practices almost every night, and is always eager to show me what new piece he's learned. Zoe is enthusiastically embracing jazz (and will wear her short-brimmed fedora sometimes when playing). Both children have embraced music and clearly love playing - I think it's a testament to the excellent and motivated teachers at the school! Thought you should know, Gaby

From the owner: Sunnyside Music School is a community hub - come be taught by instructors who are gigging…read moreprofessionals and passionate about Ottawa's local music scene. Stemming from the history of the Ottawa Folklore Centre, Sunnyside Music encompasses talented teachers' who are well acquainted with the trendy and family oriented neighbourhood of Old Ottawa South. We have instructors for Piano, Guitar, Violin, Drums, Ukulele, Voice, and all Wind and Brass instruments. We offer private and group lessons, with the possibility to customize your lessons as needed. Sunnyside will help you become the musician you've always wanted to be!

Baron and TCM instruments are hardly even worth it to use just as decor items, let alone…read moreserviceable musical instruments. Kind of sad rly. owners are pretty rude as well and are quick to kick pok out if they think you're just browsing...

I am writing this review from an experience I had 14 years ago at this place. I was just a middle…read moreschool child who needed a flute for class. The old guy (I think the owner) lashed out at my parents and threatened us with the big dog at the front entrance. I recall he was shouting some pretty racist remarks... we're of Asian ethnicity. Horrible service and it seems like others have had similar problems with the old guy with him screaming and threatening etc.

I got home after checking this place out, literally an hour after I wrote this review…read more And overall, I liked the place, the people were nice, I asked one of the guys If I could try out one of the SG/SG-Style guitars, it was fun. This may help me out if I decide to buy an SG, additionally, one of the other workers helped me out with how to figure out the amplifier for distortion and gain, very helpful. Another thing that's interesting is that I didn't necessarily have to them if they could bring one of the guitars down, which I guess is mid, because I was obviously not trying to drop a guitar while trying to be able to try playing it and see what it was like. But otherwise, it was fun, the place was nice and organized, I definitely look forward to coming again.

I would have preferred to give the men at Spaceman 7 stars.(representing perfection) The service…read morehere is incredible and so honest. I was told that the cost of repairing my acoustic guitar would exceed it's value which I agreed. although I did not get the work done, guess what the repairman did anyway? He did two different adjustments @ N/C and I notice that at least it plays better now and I can still enjoy getting some playing time out of it. I have been doing business with Spaceman/Songbird for years and will continue to do so and recommend them whenever and wherever I can. Chris(a happy customer)

I attended a piano lesson here with my friend and her daughter (it was the daughter's lesson). I…read morehave to say that as a fellow music teacher, I was extremely impressed with the teaching style. The lesson was well rounded, including games, improvisation and theory, as well as the practical playing aspect. The teacher welcomed us to stay in on the lesson. The prices here are a bit lower than the average in the area and you can tell that the teachers love their jobs. Private or semi-private lessons are offered and available in several languages. There is also an option here to rent keyboards or violins if you don't have your own yet. The owners also perform and are available to provide music for special occasions.

Great experience with the teacher, horrible experience with administration and location. Lack of…read moreresponse from the owners when there are student issues. They are pushy, rude and quick to respond only when it is to their benefit. Definitely not a school for adult students with busy schedules. Make sure to read their whole website before agreeing to attend this school. Disappointing.

best piano teacher in Ottawa!!! Great teaching skills and…read moreexcellent piano skills, very easy to follow and to understand, she also gives out prizes and fun piano games to kids.

From the owner: RAO music studio offers high quality piano lessons to students in all age and level. The teacher…read morehas an uOttawa Master's of Piano Performance degree and 3 years teaching experience. Please contact for more information: raomusicstudio@gmail.com