Very efficient, from the entrance to the exit everything was perfect. Everyone was polite, helpful, and happy. Have to admit I was suprised. Needed renewal,eye test and real Ca. License. The whole process took 45 minutes without an appointment. 10 stars if I could. read more

Avoid this place. Lines are long (expected) but service is terrible. The least they could do is smile and do things right after we've waited over an hour WITH and appointment. I was accused for something I never said, the lady input my address wrong, and incorrectly told me I needed to take a written test due to a bad driving record (I have a perfect driving record) instead of a vision test. I was only there to renew my DL. I had to show her my DMV paperwork and tell her what she needed from me since she clearly didn't know what she was doing. At the end, she kept quiet and everything was completed after I went back to her window 3 times. I told her co worker she was rude and she even said "Oh yeah I know..." read more

Great staff and Lisa was very friendly. Took a long time to get inside to get a number as the line was long, but overall better visit than I had at the Fremont DMV yesterday. read more

Only waiting for a total of 25 mins from beginning to end. The security guard can be a little more friendly also some of the employees need to smile more! One employee who was doing the driving test part and taking photos was very friendly and had a smile and smiling at everyone. That is how it should be! Anyway haven't been here in years because it was really bad before waiting in the start here line for an hour then waiting for a couple of hours to be helped. Also the employees were very lazy and rude. But thing have changed. Keep up the good work! read more

This place is mad, mad, mad crazy. I would give this place 3 stars but what went on here deserves 0 stars. here goes: me- i get in the line that says THIS LINE FIRST. finally i get up to a very nice lady of light skin probably in her 50s. I asked her what i needed to do to transfer liability of a vehicle i just sold. nice lady: gives me a form tell me to fill it out and then bring it back to her. me: ok I take the form and i start to look for a pen but for some reason all the pens have been stolen and only the cords left behind. Finally i find a pen that works and i start filling out my form. A bit into it a security guard comes up to me and tells me that i can't be in that area i guess i was in the test area, so i asked him if i could borrow a pen and his reply was that i should have had my own- WTF? finally this lady pulled out a pen and let me borrow it. i finished my form, gave the pen back to the customer and walked back to the "start here desk" As i approached i noticed that a new lady, around the same age- African American had taken her place. I approached her, said hello and she just pointed to the left of her, and I took this as her wanting me to stand to the left of the counter so I did and asked if she could help me? this is how it went: me: hi i filled out the form, do i need to buy a stamp to send it out? her: let me see the bottom me: here you go (handing her the form) her: the bottom, the bottom, the bottom!!!! me: are you asking me to tear it in half and give you the bottom portion? her: rolls eyes* yes, lord.... me: here you go her: stamps date on form her: can i help you? to other customers waiting. me: (i had a separate form that i thought i needed, this form was the transfer of title with paperless title form, which i even had notarized) so i asked the lady if i needed to staple this to the release of liability form? her: can i help you? to other customers waiting me: I'm only asking you these questions because i want to make sure i'm doing this right, could you please answer them? her: can i help you? to other customers waiting me: please let me know if this is right? her: look, just put it in da box and das it me: ok so i don't need to place any other forms correct? all i need is this release of liability. her: can i help you? to other customers..... I placed the release of liability in the box and took all of my other paper work with me. WTF? What crawled up her ass? This is where our tax dollars go, to employ rude ass fucking people with a deranged sense of entitlement. Fucking be nice and i bet it will get you somewhere. This could have just gone a little something like this me: hi I'm done with the form her: ok i just need the bottom half from you so that i can date it. the other half please keep for your records. me: ok here you go her: stamps, please drop in that box me: great! thanks! have a nice day. No, that is just way to hard to do. As i was leaving i asked her if she was having a nice day? she told me that every day was a lord day.- no clue who her lord is but sure as hell we don't share the same one. read more

All of the people that work here are extremely lazy. We got here at 8:45am and we didn't get out until 1pm. These people are not helpful at all, and to add onto that, they have horrible attitudes. I'm sure any other DMV would be better than this place. read more

Worst experience at a DMV EVER! I have never seen such poor customer service in my life. The old crow with the purple streaked hair at window 4 is the most disrespectful, rude, illiterate, condescending person I've ever seen. I went to renew my driver's licence and had to take the written test, or digital, as it is now, and I have never been treated as poorly anywhere in my life. I am not a disrespectful person, and am friendly to everyone I meet. This woman even went so far as to insult how I looked in my previous DL photo, and that at least I looked somewhat respectable this time! WTH??? Borderline harassment if you ask me. I can assure you lady that I look absolutely fly compared to the loony tunes you have coming in there, so you can take your unsolicited critique and shove it. I am really tempted to report her to her superior, though I doubt it would do any good, but I have a hard time as a taxpaying citizen having to put up with that kind of attitude from someone who my tax dollars employs. One thing is for certain, I will never go to the Pittsburg DMV again. 0 stars if I could. read more

Came today with my son for a behind the wheel test. His appointment was for 11 am we arrived at 10:45 just to be safe. We were told to stand in line and await our turn. While standing in line I spoke to 3 other parents all our kids were there for the same thing and all had an 11 am appointment. What's amazing is that the dmv set up appointment times for 5 different people to take the behind the wheel test at the same time and they only have one person doing the testing. Do they not understand the simple concept of the purpose of having an appointment is not to wait in line. Why would they schedule so many people for the test at the same time. This is un acceptable. read more

Let's face it ... who really wants to take time out of the their day to go to the DMV?? No one!! It is a waste of time that you will never get back. So when I HAD to physically go into DMV to renew my driver's license I called ahead to make an appointment thinking "it has to be better than no appointment" right? Well, not really when appointments are booked a month out. It's like the DMV's way of forcing you to come sit in their slow, stuffy office building. After putting it off, the date of expiration was getting closer and I realized that I needed to get this done ASAP. I went online checked out the wait times and with an estimated 58 minute wait, I decided to run a couple other errands and return closer to closing time. I mean maybe then they may just work a little quicker!?! The receptionist / number giver you have to pass through was fast, efficient, and for the most part, was friendly enough. I only witnessed her flash on one customer. The lady handling my license renewal (big girl at Window #10) had zero personality and customer service skills. I was happy that she was not having a full on coworker conversation right in the middle of customers like some of the other DMV clowns working here, but her complete disdain for her job was glaring. So much attitude. After she processed my paperwork, she sent me over to have my picture taken. The picture took longer than necessary because their was only one lady working between the photo line and the driver test line. Once the other lady returned from her break, the line picked up speed. The security guy is a complete stickler when it comes to the "rules" in the lobby area. I watched him scold and yell at multiple different people for being on their cell phone while waiting in a line 6-8 deep. When his rules were questioned, he pointed to the sign "no using the cell phone while in line." What a miserable old man. Anyway I digress. I showed up at around 1:15 PM and was walking out about 50 minutes later having done what was requested of me. Considering the Daly City DMV takes much, much, longer I really can't complain. read more

In my entire life, my experience with DMV Pittsburg this morning was the worse as far as customer service is concerned. I came in early in the morning to pay for the registration of my vehicles who were past due for many months. The reason being is that we went to DMV early this year to report a change of address but the employee who helped us didn't do the change of address in our record but instead, probably because of his laziness, he simply told us that we can do it online. In short, going online to register and change our address slipped my mind until my daughter got pulled over and was reminded that the registration was expired. I admit our lapses and I have no excuse but had that employee changed my address when we went there, this could have been avoided in the first place. But that's not the end of it, the black woman who handled my case this morning was so rude and very unprofessional. Since I came to the US many years ago, African Americans are very close to my heart but this black woman is different. Since I was so in a hurry, I made some error in writing down my license plate so when the lady looked it up in their system, she was getting incorrect information on 2 of my vehicles. Obviously, she got upset but I remained calm and I tried to avoid arguing with her. I told her that I made a mistake so I am just gonna leave and get the right vehicle information from my car or I can go back home and just come back when I get the correct vehicle information but she went off on me again. When I asked her if there's an appeals process, she responded NO in a very rude manner. Keeping my cool, I politely told her that I registered for a DMV account online to change my information and maybe she can get the right vehicle info from there but she yelled at me saying I didn't do anything online. This all happened after she charged my card $ 622 including penalties. Still, she was acting strange and giving me that dagger look and to me, it seems disturbing... this is not normal and I am wondering if this lady was on meth or something and appears to be experiencing withdrawal symptoms. So I told her that I am just gonna leave so I can come back with the correct vehicle information (although I know she can pull up my record with all my vehicle information just by using my drivers license info) but she responded to me in a threatening remark by saying "you cannot leave because you owe us $622. I was alarmed by this black woman's strange attitude so, at this point, I asked to speak to the manager and the manager although apologized to me, you can see in her face that nothing will be done and this is just a day to day normal occurrence in this office so just suck it up- in short, she simply handed me a customer survey form which in essence is useless in this type of state office. I can't believe I am paying state taxes to pay for this a$$ hole, who even if you already apologized to her, she can't help but show her scum of the earth level of mentality and her ghetto upbringing. See how some employees in this office situated in the midst of a ghetto community reflects the attitude of the neighborhood. This is very sad and the last thing I know was I wrote a letter to my congressman. Whether they act on it or ignore it, I don't care anymore and some people have different experiences and perceptions about this office but I warn the other customers to avoid this DMV office. Go to Walnut Creek or Concord instead, its worth the drive. The employees, as well as the management themselves, created this negative office environment with the worse customer service you can ever imagine. read more

I cannot believe the state can have some of these people working here. The majority of the women here are so incredibly RUDE. If they don't like this, then they should move on and find a McDonalds or something. They act like you are interrupting their social life; they talk amongst each other and make you wait longer than necessary. Raising their voice at you and even yelling. I have to control myself to not stoop to their level of ghetto. The security guard also takes his job WAY too seriously. Can't even take a sip of a bottled water because the world is over. Someone should come in disguise to see the poor level of customer service that is given from about 75% of these employees. read more

It definitely pays to make an appointment at this facility. I recently got married and needed to update my last name on the drivers license and of course this isn't something I could fully do online so I set up an appointment and took a picture of my confirmation number. I made the appointment for 9:30 and made sure to have the items listed in the checklist to make the process much more seamless. I arrived at 9:18 to find a long line outside but it went fairly quickly. Got in right at 9:30 and went up to the lady handling appointments. She checked me right in and after confirming I had everything needed, thanked me kindly for being prepared and then gave me my number. The wait was about 6 minutes before I got called and then Fernando got right with me. I had done the online portion already and had all the documents needed ready to go so he got my info right in and then directed me to get my photo taken which also was super quick and seamless. I got out of there right before 9:50 so all in all it was a very fast appointment considering how extremely busy it was inside. I'll definitely be returning to this location. Please just make sure to set an appointment for earlier in the day and try to have all the documents you'll possibly need to show, it'll make the whole process so much easier! read more

The incredible lack of customer service is infuriating. I had to sternly ask the Indian man who was "assisting" to not speak to me in such an offensive way. He was almost yelling at me for crossing out a line. It's the 2nd time I've dealt with such poor service. read more

I get here at 9:50 am to switch my personalized plates to a new vehicle. At 10:20 am my number is called. The rude Indian guy at window 4 tells me to go get the plates off of my truck and come back. After I find something to remove them with and go back, 20 minutes has passed. I go back to him and now he says I have to go back and stand in line which is already out the door. Make the drive to Concord. They run alot more efficiently. read more

MAKE AN APPOINTMENT!!!! I made an appointment to renew my license. Between waiting in line, filling out paperwork, waiting for my number to be called, paying, and getting a picture taken, it was all of twenty minutes :) But I would avoid this place if you don't make an appointment. There was a massive crowd waiting to be seen. read more

Wait 4 hours for for an answer " bring something else to prove '' . Ones u get one version, another day some other versions of what u need to bring to prove if u don't get the same Clark. Bad experience. read more

Super awesome experience at this DMV ! I had an appointment for my behind the wheel driving test today and no one likes dmv visits. I usually go to the concord dmv since it is closer to me, but I chose the Pittsburg location since it had a closer appointment date. Everything went smoothly and I was checked in and the instructor was very kind and I passed !! Overall my experience here was so great, they navigate people way better at this location than the Concord location. Thanks Pittsburg dmv !! Definitely going to make my future dmv appointments here ! read more

After all the negativity in here I was anticipating the worst experience of my life. In reality, it was great for a DMV office! For those with no appointment the line was out the door and impossibly long. I can see how THAT can be miserable... but that's at every DMV I've ever been to. For those like me with an appointment there were only 4 people in front of me. It was actually quite fast and most, but not all, staff were friendly. I had to go to 3 different people but all and all was in and out in about 30 - 40 minutes. So take note, especially if trying to get the new Real ID. The trick is you've got to call and make an appointment. Then you have to go online and register for an online account with DMV for which you get a code they need you to bring in -- And ANd AND -- you gotta have all the ID docs they tell you on the website you need. If you do not, you will be stuck and unable to get the new Real ID. I brought extra docs "just in case" and it helped! Good luck. This DMV is fine if you have an appointment. If you don't, yeah it looked pretty grueling but then that's every DMV everywhere for the most part. read more

If you want to have a good day and keep your sanity, please dont go here. The wait is absolutely horrible ALWAYS. Staff is OK. Take the extra drive to another office or make an appointment. read more

I was soooo nervous to take my behind the wheel driving test until my driving instructor calmed me down, I forgot his name but he was the sweetest most comforting guy ever. My anxiety left right after he began to say it's his first ride of the day, I was focused and passed! He was an older gentlemen with an accent. read more

This place sucks! I got here at 8am to pay registration on my car now it's going on 11am I've been here 3hrs watching other people come, get their number called and leave wtf I wanna give them money and I'm sitting here for 3 hrs. Seriously getting pissed!!!! read more

Ok so you all know how we all just love going to the DMV right?! Haha well I go in one day during the week and needed to get a new License plate for my car, the only cool person that works here is Manny I mean this guys hilarious when he helped me with everything but anyway make long story short I made an appointment and was told by 2 different people what things I needed to get this damn plate on my car well there was lack of communication at this DMV and lastly right after I paid for my plate and finalize everything they tell me that I needed to get a smog test on my car then I'm all good to go. I'm like what! Just ridiculous the security guy is an asshole when he told me I CANT BE DRINKING WATER IN THE FREAKING LOBBY?!?! I mean come on you guys suck ass just miserable people that work at the DMV let me tell yeah. read more

So we checked the website to see the wait time, 1:17 it claimed. Get in the door, yes it is 1:17 hours maybe. They give the approximate wait time as the time you walk through the door and get your number to wait to be seen. From then your at their mercy. On top of it after waiting an hour the system goes down statewide. WTH, the birthplace of computers and they can't keep it running, then on top of ut. No one here remembers how to use a pen and paper to record a name change. I can understand vehicle license, but name changes without having a computer to do it. read more

Every time I go there there is long waiting That don't really bother me What really bothers me and others in sure is The attitude of a woman name Q or Que She don't wear a name tag, but she is the most sarcastic person I ever met. She is very rude as well. read more

Almost all DMV's are slow and annoying, but this location is also filty and stinky. If you can go to another DMV, it would behoove you to do so. read more

This place does not even deserve a star. All the workers here are so laid back and take their sweet time to work through the line. Also, some of their workers are RUDE! We came in and it wasn't even crowded and that literally took 45 minutes to get through 6 numbers ahead of me. They need more workers who are enthusiastic about their job and can actually help people. read more

Super crowded on a Thursday afternoon. Didn't need to wait in line and took me less than 5 mins to get my vehicle registration renewed! Love this new kiosk thing. Saves sooo much time! read more

After you write your complaint on here you need to follow up with a call to DMV complaint dept. 1-800-777-0133 and tell them how you were treated at the DMV Pittsburg Office, read more

Horrific experience! Just getting a number the woman was rude. Returning with the paperwork she gave me to fill out she she was still rude. I went out to get verifications and the gentleman there was very nice. They tell you it takes 2 mins to get it but they dont tell you only one person works there and you'll be waiting for 10-20 mins out in the heat. Getting in line for a number again I was treated rudely by a different woman sitting there. When you walk up to the counter they dont say anything, they just stare at you. I told her I had gotten the verifications done. She replied Well what do you want? What I wanted was to slap her but instead said I need to know where to go next to get new plates for my cars. She remained snippy and rude. I took the number had another rude exchange with her and waited to be called. Since I had an appt I was called immediately. I walked up to the counter and put my papers down. She was busy talking to someone and ignored me. Then she stopped, stared at me and and I told her I had my verifications and smog certificates. She said Well what do you want? Nice, these people must all be related. After 45 minutes of her I was finally done. Towards the end she did act human and polite. It took a lot to get her there and Im sure it died right after I left. Ive been going to DMV's for almost 30 years. Honestly I dont mind them. People say they are horrible but with an appt Ive always seemed to glide right through. Now I understand it was this DMV they were referring to. read more

Schedule an appointment!!!!! It makes things so much easier... Straight to the front of a line of more than 70 people and out before 815 and they open at 8!!! I will say this tho... Employees there need to work on their people skills, I know they deal with a lot of bullshit, however if you don't like it.. Then leave. I don't do car registrations and other paperwork like you every day so I don't know how to in less than 30 seconds without you huffing and puffing. If you came to my place of employment I would expect you to know nothing and in return I would be respectful and understanding knowing you don't do it every day like I do!! read more

This place is a joke!!! Completely unorganized and NO ONE gives a damn about the time wasted in this place. For me, I've been here a total of 5 hours to get my license renewed!!!! One line after another. Probably another hour before I can leave. Who should I send the bill to? My time is worth $$$$$ and even with an appointment this is unreal!!!! read more

Irresponsible service...let me explain I visit DMV Pittsburg for a new vehicle license plate after it was stolen. I was told to wait 3-6 weeks for it to show up. On the 7th week, I call DMV, waiting for more than 30 minutes on speaker phone, spoke with a staff, the staff told me the license plate cannot be process. Error unknown!! Anger and unhappy, I went back waiting for 1HR30MIN and spoke with a staff who did not know what was going on. They even told me to call back DMV and tell them to call back the Pittsburg office to work things out. Ahh, there is no way I am coming back the 3rd time and common sense, what happens if DMV on the phone won't call back!! If you come to this office, you will know why it is better to leave this office and head down to a different DMV office. read more

The Pittsburg DMV sucks. The bathroom is super nasty, the staff is not onlyt unprofessional, but rude at that. I can't believe this place is still up, well, okay-I can't believe that no one has come in to do any type of professional development and/or code of conduct. read more

This dmv by far is very slow I know dmv takes a long time but seriously can they be any more unorganized

I want to give a shout out to the Pittsburg DMV Office! Today I took my son to get his permit without an appointment. We took a number and within a few minutes we were able to get a seat to wait. Within about 55 minutes of getting there his number was called. Christie at desk #6 was very helpful, pleasant and friendly. My son quickly got his picture taken, took his test (which took him almost a half hour), then he waited in the Drivers license line which took a half hour. The man at desk 13 was pleasant and joked around a little. We were in and out within a little over 2 hours (which I expected) and it was a pleasant experience. read more

Yes the DMV is overwhelmed but I just renewed my license and it was a very pleasant experience. Staff roamed throughout to answer questions and helped expedite where they could. Maybe this was a one off but at least they were trying their best. I did not hear an impatient or exasperated tone of voice from staff. The appointment system could be improved or at least notices sent out earlier. I was a walk in. read more

Who likes to go to the DMV? No one. It's not something that anyone gets excited for. I, however, have never had a bad experience at this DMV which makes it pretty darned great in my book. I am a planner, so before Igo to the DMV, I make an appointment. I have always been seen within 10 minutes of my appointment time and am very pleased about that. Sure the staff isn't always bubbly and crazy energetic, who would be with the grumpy people that they have to deal with all day long? I am thankful that I am always in and out of there in no time. Making an appointment before hand is incredibly easy, and only takes 2-3 minutes online. Thank you Pitt DMV for making a not so fun task a little easier. read more

Pittsburgs DMV sucks ass. all the employees are rude as hell they don't want to help nobody giving customers the same service number and they act like it's your fault that they screwed up the DMV should fire everybody at the Pittsburg branch and just start all over read more

If I could rate this place 0 stars, I would. It took me about two hours to get to the window to get the things I needed. This place sucks and the lady's that work there are extremely rude. read more

DMV Pittsburg is the worst DMV ever. People who work here are uneducated and very unprofessional. No customer service at all. All the employees here definitely needs to undergo CUSTOMER SERVICE orientation. Just a piece of advice to all the employees here, If you are not happy with your Job please quit rather than coming to work everyday being so RUDE and ARROGANT. Doesnt deserve a star at all but had no choice. read more