The lady at appointment front desk try to reduce the workloads of this DMV office. She sends many people out even if they have appointment or sufficient documents. And her attitude, is the worst you can get in your whole life. read more

They take forever and work at a very slow pace. They take time off to go grab Starbucks from their fledge instead of working faster. They're not helpful whatsoever read more

Never knew Elmonte had a DMV. But it is honestly one of the best ones around. All the staff were very friendly and helpful. Got in there at 9:05 and was out by 9:32. And that was without an appointment. Just remember on Wednesdays and Thursdays it opens up at 9 o'clock. read more

Hi guys, the DMV is great right? That's why there are so many amazing jokes written about it. So much fun, such interesting people and things to see. You may think from my photo, that I'm standing outside and not in a DMV at all. That's because I am standing outside! If you haven't been to a DMV in awhile you may not know that they recently extended the wait time and the line! So you get a cool view of the outside of some shithole town for free! Try to not think about our crumbling system as you make new friends and maybe even a future love? Hmm? You never know what can happen here, and just like Vegas what happens here probably stays here, I know I haven't received anything I came for in the mail! But to be fair they charged my credit card right away! Now that's service! read more

Never go to this DMV again. Came here for written knowledge test, twice and really waste my time. The first time, they said I didn't have enough documents. That was my fault. Then the second time, I brought all the necessary documents. However, the receptionist was rude. The lady, she didn't even read the paper and said "I CAN'T READ IT". How could the government hire the people that are rude and "can't read" like that? I took all the SAME documents to another DMV. Guess what? Only 30 minutes to finish all the paperwork and start the test ( including waiting time ). read more

I'm such a baby when it comes to waiting in line. I whine, I complain; I can't sit still, I can't keep quiet... So you can imagine my immediate angst and disgust when I came and saw the line out the door. It took us 30-40 minutes just to get into the building to get a number. Then we waited 1.5 hours as I anxiously anticipated the monotonous female voice to announce G-111. The whole time I was sitting there, I just kept whining and complaining about how I could have been spending my Saturday afternoon instead. Luckily for him, it was actually Wednesday, not Saturday. So I sat and I pouted. I glared at him and ignored his jokes. And I bitterly watched as the workers so excruciatingly slowly walked around to get things they needed. I just kept thinking, "They could walk a normal pace and get things done faster so that subsequent numbers will be announced sooner." But no. They strolled. I also watched the lady at the "window" in front of me impatiently roll her eyes when customers asked follow-up questions. Ugh. Finally, G-111 was called, and my day immediately got better! The woman who took care of the address change transaction was nice, until she hole-punched his old license to invalidate it. We were both shocked... but at least she gave a warning, I suppose. At one point, she had to step away to ask her manager for a password, which I was irked by because of how much that must slow things down every time. I mean, can't everyone just have the passwords and access they need in order to facilitate efficient customer service? It didn't take long, but it still could have gone faster. The photographer was kind of rude in that he didn't seem to care how people's pictures looked. But at the same time, he also wasn't quick. He went back and forth between the two cameras, but not at the right pace. The cameras would be ready at the same time, but he could manage only one at a time, resulting in one customer having his picture taken while the other awkwardly watches and waits. Despite my bitterness about the excruciatingly long and boring wait, I do appreciate the large seating area that always had open seats regardless of how many customers were waiting around. And the parking really isn't that bad. When we entered, we saw two or three vacant spots right away. And both times I stepped out, I saw open spots again. It's a sufficiently large parking lot, if you ask me. read more

Extremely slow service. Also, the security guard (older male) is EXTREMELY rude to everyone who walks in for no reason. You can't even ask approach him for a simple question without him being extremely rude. read more

We all know the horror stories about the DMV, long lines, rude staff. Came here on a Monday at 3PM because I misplaced my wallet over the weekend and needed a replacement DL. Waited about 20 minutes in the line outside just to approach the info booth. Once there, a lady gave me the correct form. I filled it out, returned it to her and was given a number. Sat down waited 10 minutes and my number was called. Both individuals were helpful and courteous. The info lady even joked around with me. All in all, it was a great experience knowing I was in an out in an hour. I wish they had someone outside letting you know what the line is for, but other than that I can't really complain. read more

Giving this place 2 stars since basically all DMVs are disorganized and agonizing and this place is no worse or better. I came here to renew my license and it took about 2.5hrs with plenty of obstacles throughout the process. First of all, in line, one of the workers asked what documents I had for renewing my DL. I had a copy of my birth certificate and old license. She said that I needed the original birth certificate or else my new license will say "federal limits apply". I asked her what that means and she gets all huffy and says, "you didn't hear me explain to the person right in front of you?" Uhm no, because you were talking to the person in front of me. Not me. Duh. No need to roll your eyes or get impatient. Yeah, you're tired and it's hot outside, but don't expect people to be eavesdropping out of your convenience, lady. She gave me a paper that explained the whole "federal limits" thing in the end. I mean...she could've done that in the first place instead of being rude lmao. ANYWAYS, after that whole thing, I finally get inside the actual DMV building and wait some more, fill out an application, wait some more, then finally get to a window to get this license thing done. I'm in the middle of the process with the DMV worker when she asks me if I wear glasses or contacts. I tell her I do wear glasses, but I don't have them with me, they're in the car. She straight up tells me that I can't do the vision test so I can't get my license renewed. I ask her if I could just grab my glasses in the car right outside. She says no because they can't let me in since the DMV is technically closed at the time (it was after 5pm). Fair enough, but...this whole time my friend is there with me and she didn't think to say that my friend could grab the glasses for me while I stay inside. The lady says, "it's as if I wasn't even at the DMV that day just because I didn't have my glasses." :) awesome :). So after some debating I say I'll come back another day. But the story doesn't end. My friend and I ask the security guard if my friend can just grab my glasses and hand it to me at the door and she says yes (uhm, thank you, some human decency and common sense??). So I get my glasses and head back to the window and wait for the other customer to be done. The lady sees me and I explain what happened and she says "oh, but you can't do it because you said you'd come back another day :(". Really b****? That's what's stopping you? I'm in utter disbelief at the lack of logic in her argument. I don't even know what to say to her for a moment. Then, I argue back and forth a bit about why we can't just start the process again. I say, "well, I didn't know my friend could just grab my glasses for me." Without a word to me after that, she starts working on her computer and then starts my renewal process again....yeah weird. Like what was stopping her before? Honestly, it just seemed like she just didn't want to complete the process for me. It's as if the DMV has a quota for how many people they need to severely disappoint and she just hadn't met hers for the day. Whatever. The process after that was fairly quick and I was out of there in less than 30 minutes. I would not recommend going to the DMV without an appointment. And, crucial advice for any unfortunate souls who have to make a journey to the hell on earth that is the DMV: bring every document imaginable. I'm talking about your real birth certificate, social security card, proof of residence, insurance cards, immunization records, blood test, dental records, anything (jk, the first three should be fine). OH AND DON'T FORGET YOUR F--ING GLASSES!! Please do your research online on what documents you need to bring though. No one wants to make a trip there more than once. read more

Got here at 11:45am and left at 2:49pm. I did the walk-in. Had to wait outside in the sun for 10 minutes and then stood outside for about 20 more. Considering how crowded it is, they are good at moving people along so you don't have to wait outside in the sun. Once you get inside, you have to wait again in line and then they give you a ticket when you get to the counter. Then you have to wait again for your ticket to be called. At least the place is pretty clean, but the seats are close together and several people I sat next to people with bad body odor or bad breath! Yuck! :(. I had to move my seat a couple of times. Even though this place was said to have good customer service on yelp, I felt like they were kind of rude and they got confused. My biggest suggestion: make an appointment online so you don't have to wait as long and as for them being confused, I don't know what to tell you to fix that. read more

Only reason for the low rating is because this place has become my nightmare. From absurd excuses to not working with you to get an issue resolved. Stuck here atm because systems are down. 5th time here this month for the samr issue.. read more

Awesome!! Best dmv I've ever been to. The employees are nice. Service with a smile. Thank you!

After living in El Monte city for 10 years, I have decided to make an appointment and visit El Monte DMV for the first time. I made appointment thru Dmv website on 04/01/2018 and got my appt on 05/18/2018 to fill out a paper to replace a lost of driver license. Uppon arrival, there was a man standing to check the appointment time name ROBERT CHAN. He rudely asked me for my name and phone number, after I gave my name and phone number, he then rudely say, "go to the line, you are not disable person and I cannot let you thru". Without listening to my explaination, he continue " there's no appointment for non disable person until 2 months, go to the line, I don't care what you are here for". I meant, is this the type of guy we want our tax money to go to? I'm so shocked by the attitude of this man. There are nicer and better people that want to work, if he really hate this job, then just leave it for other people. read more

If you don't have appointment at the day you need to visit DMV, I have to say this is the best & fast DMV office. For your convenience & save time is worth drive to here! Also the works at this location are so nice! read more

I dreaded going to the DMV however I was pleasantly surprised at how nice and clean and quickly and efficient the workers were to help me through the process. I had to renew my license and get the real ID and I was in and out of the El Monte DMV within 25 minutes...I made an appointment and I would suggest anyone going to any DMV makes an appointment because that made all the difference in the world! each worker that I dealt with was pleasant and helpful. This will be my forever DMV as long as I need it. read more

First of all, I never rate less than a 3 Stars. But If it has negative star, I WOULD RATE THIS a ---5! I came here the first time and the line is really long that it would take 4 hours to get to your turn. I went home and make appointment for next week for my little brother written test. Then come on the appointment day, they said they didn't have my brother name on the system even though I called to confirm. I went home again since i don't want to wait for 4 hours. The third time coming here, they check my brother's green card and gave me the number and tell me to wait for the call. After waiting for 1 hour and they call my name, turn out the green card has expired and they don't let my brother take the test even I show them the social security and other ID card. They should have checked it the first time before giving me the paper to wait for the call and I shouldn't have came for 3 times wasting my time and energy!! IT'S THE WORST EXPERIENCE AND NOT RECOMMENDED!!!! PEOPLE WORK THERE HAVE BAD SERVICE AS WELL (NOT FRIENDLY AT ALL)!!! read more

For more convenience, I paid my driver license renewal online on 4/28/2014. My license has expired and I still have not receive it. So I decide to go to this DMV to find out why it is not here yet. I've prepare to wait in line, but I didn't expect to have to wait in line in the sun. This reminds me of the homeless waiting in line to get food. And there are more waiting inside. read more

DMV - The line to go into the DMV for a question....there is more waiting when you are inside. - Departments of Motor Vehicles Near Me - El Monte, California

Really bad services, the workes are very rude. line up outside the door, and then line up inside, and tell us only accepted appointment.

I have to say this location is the worst DMV ever. Before we get in, we need to get a line, that's fine, all DMV like this. But there is one old guy working outside, and everyone must talk to him what we come here for, and fill out forms, and give back to him to review while a lot of people still wait in the line. These whole things waste a lot of time. My husband and I wait for 1 hour, and finally come to hour turn. My husband applied for written test, and this old guy said, you need to make an appointment. We have to come back another time. During this entire time, no one told us to make an appointment. While he is chatting with other people about something bullshit, we just stupid wait there, and then he told me I was off from working for nothing, we waited 1 hour for nothing. I never seen a DMV working like this. read more

Probably the worst dmv here in California. I have never had a security guard crossed her arms, and repeat to me "I didn't you see you in line." Ten times lol.. When I just wanted to know exactly where should I apply and take my written test. She thought I was cutting, so I showed her where was I waiting with my family. Then she asked loudly and to everyone, "was she here?!" I understand that you're stressed out for having such a shitty job at the DMV. But that doesn't mean that you have to take your anger onto a person that's just wondering how does the dmv work. Montebello is the best DMV, they're super nice and you can bring friends and family inside to wait for you. read more

My 1st time experience at this new DMV was terrible. They had only two examiners for the drive test. The line was super long and the examiners took their sweet time between vehicles. If they know they have lots of appointments, they need to have more examiners ready and available. Waited one hour in line ugh!!! read more

Decided to pay our Vehicle Registration through the Internet Found that the DMV HAVE HIRED AN OUTSIDE COMPANy to accept these payments LO AND. BEHOLD. THE FEE INCREASED BY 35% in order to have someone other than the DMV. accept the payment Is this anyway to run our State of California read more

Yes, this is a four stars for an dmv..... been here several times and all was very pleasant. A few without appointments which didn't take too long. It's actually faster and cleaner then the others. Ac here is a major plus lol. I went here with an appointment and I was out within 15 mins. .. 0_0 I'm so gald this is a few mins from my house. read more

One of the better DMV's I've been to. Parking sucks though, but then again, what DMV ever has parking? Best time to come, like just about every DMV is right before closing time, because that's when the DMV workers work faster, in the hopes of getting out of there by 5 pm like they're supposed to. With the help of the Asian contract security guy, the line actually moves pretty fast. God forbid you stand against the wall near the restroom though, cause then his partner goes straight cray-cray on yo' ass. read more

Best DMV experience ever. Clean facility. Helpful staff and not the old DMV experience that I used to have in West Covina and Pasadena. I think everyone got a raise and so they're smiling. read more

The layout of the ceiling is pretty cool you don't feel like you are in a boring confined space like the older DMV's, building is very modern the look is very nice. Parking lot is a bit small, best is make an appointment because you get to cut in line, while everyone else waits, but the line isn't as bad as the pasadena DMV read more

Everything goes fast if you make an appointment. I went to the DMV for my permit test everything actually going well... Until I got called up to window number 7, don't know if every worker is like that but ...... She was terrible, other than that great DMV overall read more

The parking is horrible. There is no.space and you can go around and around with out anyone pulling out for at least 40 minutes. If you make an appointment, make sure you get there an hour ahead of your time and be early. That being said...The Room is clean lighting bright and best of all the people's disposition is so much better than the Pasadena office. They smile and Altho it is a government environment, you don't feel the oppressive atmosphere. They are there to help and it transfers to their customers. Thank you for that. read more

The line is horrendous!!!!!!!!!!!!!!!!!!!!!!!!! Over 50 easily waiting out side. To make an appointment is just as bad. I have driven by at 630 am and people are in line already. Parking is just as bad not enough space the city should of made this parking lot bigger than the one they made for themself next door. Way to good city of El Monte thinking of the community not!!!!! read more

Tried West Covina DMV and tried the one in Rosemead /Pasadena . Compared to those two I would rather come to El Monte , the lines are not as long and they get to you pretty quickly even without an appointment . The people who work here are definitely more friendly , I know the DMV is probably a really stressful and tedious place to work , so I'm sure it's really draining and can kill your mood .. but don't take it out on people . That's why I prefer this location ... they've never been rude and always smile . Keep it up! read more

I prefer this DMV than the other ones I've been to. The line is pretty short, but the wait inside is still pretty much the same. The only difference is that it's more organized and there's better air circulation in here than the one at West Covina. I was in and out in 30 minutes the first time I was here... and only 2 hours the second time I was here lol. I'll take my chances with this DMV. read more

The staff here are disgusting. They talk without watching at you and they have super super bad attitude. Don't come here, taking to them is like a suffering read more

Horrible place . It takes more than 3 hours to get things done even if u have an appointment. I failed my behind the wheel test twice there. Examiners are horrible! read more

First thing that caught my attention was the inside o this building. Its super nice for a DMV. Never been to one like it! And I only waited 15 mins!! Whittier has me waite an 35min waite to an hour. And lincoln heights well were all strangers when we get there,but by time we come out were family. 2 to 3 hr waite at lincoln heights DMV. This dmv took care of my problem:) so now after a whole year ill have my tanker endorsment on my license "PSX" Class B. read more

This place doesn't even deserve 1 star. The typical extremely rude miserable slave workers. The state needs to do a better job finding professional employees because the ones here certainly aren't. Oh and don't bother trying to follow the driving test cars at this location. They will track your car down and yell at you for attempting to practice on the test route. Terrible experience. Find a better DMV. This one is one of the worst. There is barely even any parking here and people get into fights over stupid parking. read more

Slyvia was helping me with couple of registration and she's really patient nice and pleasant and William I guess the manager was very helpful as well I was very please with their attitude it makes waiting worth it thank you !! God bless El Monte DMV read more

Its clean. Still waited half an hour before getting called, despite the appointment. read more

No lines at this DMV, its kind of scary. I was in and out in less than 10 minutes. Just didn't seem real....please don't share with others we don't want it to get infested or crowded-LOL! read more

Just another typical DMV. I don't usually go to this location, but my mom and I just happened to be around this area on that day, so we decided to come here. Line was pretty long. Our appointment was scheduled to be around 11:40 AM. We were called, finally, at around 1 PM. The wait wasn't that bad. I still remember the last time I went to the DMV, we were behind by about 2-3 hours. Always be prepared to have your patience tested. Bring a good book or some interesting item to keep you engaged, or else you might just die of boredom. read more

Made am appointment on Monday night, Friday was available! Was I'm and out of there in 20 minutes! The staff was super nice and friendly, they expedited everything so quickly! Good Job Ladies!!! read more