I would give them zero stars if possible. If you are Latino, don't go here. You only get treated well if you are Asian here. I had an appointment and they didn't want to help me. I had to be annoying so that they actually check their computer to confirm that I have an appointment. And I had all the documents required by their website to get the real ID yet they asked for more than their website requested so I was not able to get the real ID. The appointment ended with me getting pushed out of the way for the next Asian customer. They do a really good job in making the Latino community feel bad here. read more

Behind The Wheel Test I took my behind the wheel test and it was super easy. My instructor was an Asian guy named JJ and he was super nice. The whole test was less than 10 minutes and as long as you drive around the area you will be fine. read more

Not exactly quick, but mostly painless. It was time to renew my drivers license and since I travel domestically quite a bit, I decided to do the Real ID. That requires some paperwork...also, trying to make an appointment seemed near impossible. Granted...I waited until 2 weeks before my DL was expired to try to go...so I went without an appointment. DMV has a thing on their website where you can check non-appointment wait times. It's mostly accurate. I checked the wait time for this DMV and it said 1 hour. I ended up being done in about 1 hour and 15 minutes. Not too bad. Everyone seemed to know what they were doing. Come prepared with all your documents, and listen to what they tell you to do and where to go, and you'll get through much quicker. I went in on a Tuesday and my new Real ID Drivers License was delivered in my mail the following week on Friday. read more

My sister went to get her real ID today. The lady at window #14 very nice and helpful, at 12:30pm suppose to take her lunch but she waiting for my sister take ID photo and come back to her finishing the process. the whole process less than 20mins. thanks for her great service! but I don't know her name. read more

I went to take my driver's test yesterday and got ONE critical error RIGHT AT THE END. Other only error was going too slow in a school zone because children weren't present at the time. The instructor told me "we'll just chuck it up to nerves come back tomorrow and take it again" so I did. Only to come in today and find out I need an appointment. Since I was there they let me take it anyways but they should of let me know I was better with just waiting for a future appointment because the instructor today seemed to purposely fail me. She came in with an attitude. She failed me w 20 errors for "being to cautious and looking around to much at stop signs". TWENTY of them for making sure she sees me quickly check around the intersection before I leave a stop sign, saying I "should of just glanced". At the beginning she made comments like "you've only had your permit for a month" and "what's your rush, you were here yesterday" "next time you fail, you're going need to retake your permit again. This isn't okay" and was extremely rude in her tone. This is completely unprofessional and I feel discriminated against. This isn't okay. I understand the laws and them having a job but her tone and her attitude towards me was hurtful and made it seem she was just out to get me from the beginning. I was completely shocked by the way I was treated and her attitude towards me discouraged me. I wish I can give zero stars. read more

DMV - Departments of Motor Vehicles Near Me - El Monte, California

I'm only giving 5 stars for Carla and the security guard Rudolph. They were excellent and very helpful. Rudolph helped me get my license plate off my car using his own personal tools after the screw driver from the dmv didn't work. Carla was very friendly and efficient. The lady at desk 10 accused me of lying and she was very mean. This is my first time registering a vehicle in California and table 10 was not helpful. Thank you Carla and thank you Rudolph for all of your help! read more

I'm here for Express experience and not sure how it works. Been in line for 20 minutes now. Would be helpful if the website gave information on how the process works when you're at the office read more

Go anywhere else! This place is horrible, way under staffed. No one was at the appointment line, only one girl helping everyone. I waited 26 minuets after my appointment time just to speak with someone. Took me over 2 hours just to do something that should have taken 20 minuets tops read more

This DMV is ok and close by to me. Like about all DMV it is always busy but this one isn't too bad if you come around 3 to 4pm when the line is shorter for walk in. The parking lot is small and almost always full and you better go park on resident area nearby. Bring some water and snack since you will spend minimum of a hour to 2 in here. Staff here in general helpful but also sometime it seem they don't even check the system well before asking me some of the question that they had should know. I didn't like they keep asking me every visit if I had paid the sales tax for the vehicle purchased which I aleady did. Always keep all paperworks so count on them just in case. Nowdays with cell phone isn't as bad as before when there's really not much you can do while waiting. read more

if you see an older asian woman walking out to be your examiner, request for another examiner as soon as possible. she is literally the worst person ever. My car is slightly an older model so my windows don't automatically go down and she started to yell at me to put my window down two times. Then for the back doors as well she did the same by saying " UNLOCK THE BACK DOORS" and I had to tell her again that I have to physically unlock them. I found it rude of her already, but I ignored it. As we proceeded to drive forward to turn right to exit out of the dmv, she says to be careful like two or three times, but she says it like I hit the curb or something. We're driving and she keeps mumbling under her breath and talking shit. While hearing this, it does make me nervous and a little scared because no one should be behaving this way especially during a driving test. I was driving and there was an intersection and she was fiddling with papers and not paying attention. In the beginning she told me that she was giving me instructions to turn right and left and if she isn't saying anything then to continue and proceed. So I kept that in mind and when she was finally paying attention, she quickly said to turn right two times last minute. It was unprofessional on her part. She kept putting me down by saying this is why I wasn't passing and I should've known already. I don't know how she's working here still because reading these reviews, it's just not me that had a bad encounter with her. She was so bitter and so unprofessional. Ask for another instructor ! read more

DMV - Departments of Motor Vehicles Near Me - El Monte, California

Do not come here to take your driving test !!!! The instructors will literally laugh and joke about people who didn't pass.

I have yet to see any government run facility operated with efficiency and courtesy. Why do I have to wait in multiple lines and wait for a number when I have an appointment? read more

Lets me real going to the DMV sucks. However, I did enjoy my visit to this one. First here's the details --- arrived Friday just after 11a and I had to renew my license with no appointment. When you arrive you line you outside and the guard keeps order. The outside line wasn't bad but they still sent a clerk and a portable desk to the front of the line to help getting folks organized with paperwork before going in. Thought this was really helpful. Then you go in and the receptionist advises you where to go. Now the wait begins. The wait is the wait... But it was comfortable. Facility is very clean. All the window clerks were very nice and helpful. The receptionist is firm but she has to be. The guard was on a power trip but I get it.. All good. I'd come back to this DMV. Hopefully, not for a long time though. Good luck! read more

employees here are very rude ! worst customer service I have ever received at any DMV . Going to the dmv is already something most of us don't want to do ! Their employees certainly don't help . read more

Poor security very pushy white man speaking Spanish I find it very offensive because it's broken and curse words. Yes DMVs are usually busy but this one was out of hand. The employees yes are nice and kind but I see them work out yawning tired and beat. The pace of the system here is stagnant and very slow. I have a better chance at Pasadena! They need to fix this. I'm sorry everyone is working but not smooth enough. I been waiting 2 3 hours and I have and appointment. I feel sorry for those without appointments. The parking situation bad too. Ridiculous establishment. Pay $70 for those DMV registration offices that are third party. Worth it read more

MAKE AN APPOINTMENT. Be prepared to wait a while even if you do make an appointment, the dmv system sucks, don't take it out on the staff. I made an appointment for a new ID. After waiting a while, I was happily helped by the manager Anna. She answered any questions I had and was a great help. She got me out of there ASAP and I really appreciated her quickness and attentiveness. She also helped me with my complaint against the security guard in the front because let me tell you.... that security guard is the definition of RUDE. Anna definitely made up for that! She assured me she would address the problem at her earliest convenience. read more

I know the DMV is a busy place to work and patience can run low, but the experience I had here was terrible. I would give this place 0 stars, but I can't. I came with my dad to help him renew his driver's license. We were called to booth 7. There were 2 men to our left at booth 8. They didn't seem to speak English and the woman helping them was not helpful at all. In fact, she was rude and very condescending. She shouted things like, "Why are you even here if you don't speak English?" and "Oh my god. You should at least know the basics like where to sign your name." The 2 men discussed with each other in Vietnamese and she told one of them to go sit down because it's confusing the other man. Like what the heck? I felt bad for these 2 men because it seemed like they just came to the United States and I was really angry at the woman helping them. Rather than trying to be a bit more patient and point them to the right places on the paper to fill out, she fruitlessly spoke to them in English. Like hello mam? If the man already doesn't speak English, what good do you think your yelling in English would do? Also, she didn't even ask for a translator to come. Even worst, she and the woman who was supposed to help me out at booth 7 started laughing and speaking to each other in such condescending manner, it disgusted me. I wonder how well this woman would do if she spoke zero Vietnamese and I'm speaking to her in Vietnamese, shouting at her while pointing randomly to the paper to fill out. I offered to help the 2 men since I speak Vietnamese, but their translator came and said they are okay. However, their translator's English wasn't so good himself. The woman finally called an employee translator and while the translator was giving instructions in Vietnamese like telling them to read the alphabets on paper A, line 1, the woman was speaking to them in English saying paper A, line 3. I'm like wow, can you shut up? You are already not helpful, condescending, and now trying to confuse them even more. She finally laughed a bit and said she'll just be quiet and let the employee translator handle it. Meanwhile, I had some issues with the woman helping me and my dad. This woman gave instructions for my dad to do the eye exam like telling him to cover a certain eye and reading the alphabets on certain lines. I translated the instructions for my dad, but let him read the alphabets by himself. She told me to stop talking to my dad. I calmly told her that I am not giving him the answers, but only translating to him the instructions because he does not understand English well. All of a sudden she got upset and told me to go sit down and leave my dad alone. I asked her, "why do I need to sit down? He is my father and I am here to translate for him." Literally, seeing the way these workers condescendingly treat non-English speakers makes me more willingly to stay with my dad for the entire duration. I can already imagine that had I sat down, they would've treated him the same way in which they treated the 2 men next to us. I refused to sit down and she told me not to argue with her. Excuse me? I was not arguing. In fact she was the one trying to argue with me. She got upset because she knows she's wrong. At this point, I pulled out my phone in preparation to record in case she starts saying stupid, possibly racist stuff and she yelled at me to not point my phone at her. Lady, first you can't make me sit down when all I'm doing is helping my dad and second, you can't make me put my phone away. I snapped a picture of her (attached to this review) and my dad told me to just let it go and finish the paperwork. I quiet down and let her proceed. She asked for my dad's phone number in which I turned to my dad and asked. She then goes, "wow, you should really know your dad's number," I told her it's my business and none of hers. Her reply, "wow you must be mad at the world today, or is it just me?" was not professional at all. These ladies really need some training in proper customer service. read more

DMV - This lady (booth 7) and her colleague (booth 8) at the time I went are rude & condescending. They shouldn't work in customer service period. - Departments of Motor Vehicles Near Me - El Monte, California

Never go by the wait times. Been here twice and the non-appointment wait times were way exaggerated. It said 30 mins for non-appointment and I waited a total of 3 hrs and 20 mins from start to finish. The staff here are very unpleasant and unhelpful. I really don't expect much from DMV staff because all of them seem grumpy, but they especially have a thorn up their (__! __). Going to go to Pasadena instead of here next time. read more

horrible service they told me i needed some documents to get my permit but couldn't even understand the words that were coming out the asain man read more

One of the better DMVs. Some days are worse than others . Workers don't scowl at you. The less busy days are Tuesday-Thursday. If you come before 10, around 9ish latest, you can avoid a lengthy line. After that, good luck I came to get my registration, found out I had to do a smog check before I got my stickers, since I can't legally drive without my registration, the lady gave me a couple moving vehicle permit passes for good measure. She didn't have to, or she could have given me one. Upon going back the next day the lady checking me in expedited my request because since I paid for everything, all I had to do was turn in the form and get my sticker. She could have put me in a regular queues Compared to other DMVs, this is one of the better ones. Others don't rate fairly based on equivalent competition. read more

I honestly don't know why this place gives me so much stress. Maybe it's the parking. Maybe it's the employees. Maybe it's the SUPER LONG LINE that runs down the side of the DMV building. Who knows? I even get so jittery just thinking about the DMV. Some complaints I have: - They shouldn't be making people stand outside in the pouring rain. There's enough room to pack people inside. - The employees always seem to look down on us, like we should know better. Sigh. Also, what's it with them being so rude to those who can't speak proper English? It frustrates me every time. Have some RESPECT. Just to make your life easier: - Register for your appointment online, so you don't have to wait in that line outside. - Taking your permit test? Enter the building. Look to your right, and get into the right most line. Make sure to bring all of your paperwork. That includes your proof of residency, form of ID (passport, student ID, etc.), and proof of your driver's ed (possibly). Sign some paper work, get a number, get called to a register, pay for your test, and go to the booth (left of the door entrance) to get in line for the test. Decide whether you wanna take the test on paper or on the computer. - Taking your driving test? Enter the building. Go straight, and there should be a person waiting there to check you in for your appointment. CHECK IN EXACTLY AT YOUR APPOINTMENT TIME. NO EARLIER. Once you get your car parked at the "Driving Test" area, it's now time for the hour long wait. - I think I've figured out a way to make the employees less cranky. Be like my mom, and start a conversation with them that DOESN'T involve the DMV. Their faces light up, and this makes the world a happier place. Hey, hey. You're probably reading this right before or even way before your permit/driving test. I just want you to know that if you don't pass either of those tests, that doesn't mean you're a failure. Trust me. I've been there. You're amazing. I applaud you for having that courage to even take those gosh darn tests. Remember to stay calm, and you will ace it the next time around. I believe in you! read more

This is probably the nicest DMV I've ever been to. Service... really? I actually get service! This is unheard of. I almost didn't even realize that I was at the DMV, until I got my number and had to wait. Which honestly wasn't even that long. This office is very clean, the workers are for the most part pleasant and willing to help. I highly recommend conning to this office. read more

DMV - sitting waiting for my number - Departments of Motor Vehicles Near Me - El Monte, California

This place is terrible they don't allow you to bring your family to translate for you and the said they did have their translator inside ready to serve but the translator is too suck no patient and unprofessional the just want to said whatever they want to said not even hear out what my mom trying to said and we got nothing done with 4 hours stand waiting line and we need to come back because they blame my mom doesn't understand what happened???? Wtf??? read more

With all of the negative talk about experiences at the DMV,I want to share my amazing experience. I wish I would have caught the gentleman's name that helped me, Window number 8 I believe or maybe 9. Matters not because I was treated with the utmost respect. He tried to fight for my case to get a Real ID but we were both unsuccessful. The fact that he was patient and willing to go the extra mile says a lot about his character. He went above and beyond. Overall experience was great. I didn't have to wait long and they are very organized. Thank you kind sir! I hope you are able to see this. I definitely will return here when I am able to get my Real ID for travel. read more

Had a great experience at the dmv. Carla on station 1, was number 1! Shes da best helped me out with my registration and was very kind! Hope she gets a raise/bonus she deserves it! read more

2nd time here and man, this is the most organized DMV I've been to. No appointment; got out of here in 40 minutes. Everyone is very helpful, very nice, super friendly and the whole office is very clean. There was a long line when I got there today but was moving so quickly. Oh and the people there actually smile. 5 stars!!! read more

1) Two ladies are doing Real ID but. one younger lazy took a break right after she finishes a customer and showing attitude if asking her for information 2) My Real ID driver license's expiration date exactly the same as my old driver license. I have to do it again after six months read more

Talk about fast service. Here's how you make that happen: 1. Make an appointment. 2. Show up at your appointment. 3. Check-in. 4. Wait for your number to be called. 5. Find the teller that calls your number. 6. Finish your transaction. I've gone here twice... once to renew my license and most recently to renew my registration. Renewing my license took about 5 minutes. Renewing my registration took 2 minutes. No lies. From the moment I stepped into the door to the moment I stepped out. This is probably a less known location, but I say it's definitely worth it for that reason. All other DMVs are overly crowded and run down. This one is newer and less crazy. The staff was actually very friendly (yes, with smiles!). Thanks DMV for an awesome experience! read more

Dear CARMEN of the check in desk. I feel your pain, I dislike having to go to the DMV so I can hardly fathom how miserable it must be to work there. Or maybe something is going on at home to make you such a horrible person to your customers, regardless of the fact I feel bad for you and I'm sure it's not your fault. Simply repeating the phrase "I'm trying to help you" loses its meaning when you fail at letting me finish a sentence. I don't blame you, there are a million people in here. My case must be exactly the same as the last guy right, considering I've been placed in the notorious "G" category. CARMEN, I don't blame you, this place desensitized you to feelings and made you cold, decades ago. You are now a part of the reason people hate this place, and I am part of the general population of drivers that you despise. How we must look like ants to you, Oh Carmen, sitting atop your mountain of condescending fury, with Fiery red lips freshly painted, waiting for the next drone to ask you for help. All you see now is a cloud of ignorance. To change someone's day for the better is so far beneath you at this point. I am not religious, but maybe I will pray for you Carmen. I worry for you and I hope you can find happiness one day. Chin up Carmen, I don't blame you for my day being ruined. You were just the last overgrown straw, consider a profession away from actual people. Im sure you'd be incredible at not having to talk to real people. Raising Chickens maybe? Or perhaps maybe a Night Janitor at a Dog kennel. I believe in you Carmen, and just remember, I don't Blame you, I blame society. read more

I have been here 2 times and both times have left feeling frustrated and belittled. I don't understand what is with these people that makes them feel like we are beneath them. Get off your high horse and just do your job without the attitude, thanks. Most of us have been waiting hours to even get helped and do not need your snide remarks to worsen the experience. Being at the DMV is shitty enough. ERICA, is the girl who helped me today. She was so incredibly rude and even said "since you obviously don't understand what I am saying.." She cut me off as I tried to explain that I understood but wanted to speak to someone else who could further help me. Erica, if you hate your job so much, just quit. You are not doing anyone any favors by staying there. Go get a job that does not require you to have any customer service skills because you clearly do not have any. This place and staff does not even deserve 1 star. read more

Small parking lot fills up quickly. Easily found neighborhood street parking. Highly recommend appointment. Walked right in. Non appointments lined up outside around the building. Security guards at door polite. Counter workers typical. Have a great day! read more

Zero stars if I could! I hate this particular location as the workers here are the absolute worst! Window #3 Carmen is rude, terrible customer service, unpleasant, unfriendly, and unhelpful. Now as I explained to the manager every single person that goes to the DMV does their absolute best to provide their documentation so they can get out of their as quickly as possible, but the people who work at this location make it an absolute nightmare to get anything done. The manager said I'm sorry that was it. All because apparently an abstract birth certificate isn't acceptable documentation for a Real ID but no where on the DMV website or on the green paper or the flyer the DMV sent me does it say that's not allowed. Window #3 said it was against company policy to ask for a manager to come to her window and I would have to go wait in line at the plant yet again because that's all the DMV is nothing but waiting in lines all day. So brace yourself if you get window #3. Spoiler alert you won't see any employee of the month or any outstanding customer service excellence awards on her desk because she truly doesn't like her job! The manager William will ask you to compose yourself but he's nice and will only say sorry once but very softly so make sure you listen good. That's all. ***update*** went back on 1/25/2019 at 2pm ish and window #3 totally cussed out a customer and did anything happen to her? Not at all but a slap on the wrist! She named called this customer things in Spanish and English! Today I had the privilege of window #6 and let me tell you she is not much better either. You are expected to know how to do the DMV's job because everything is common sense I mean hello! I really wanted to record what went down today but my fiancé wouldn't let me. So if you find yourself at the DMV please people watch window #3 as she consumes the souls of all those who displease her. read more

I always make appointments online ahead of time when I can before I go to the DMV for any reason. And it has been working out great for me at this location. The first time I was able to get in and out within 30 minutes. And I came here because I had issues with receiving my registration in the mail. I actually called the DMV to try to have it resolved but they gave me totally wrong information which delayed the process even more. So when I came in I explained the issue to the lady and she was able to get it all resolved for me in less than 10 minutes. And with a pleasant attitude. The second time I had to come in to renew my driver's license and take a new picture. This was even faster it only took 20 minutes total. I came in and filled out a form and I forgot to fill out the back of my form. The lady nicely told me not to forget the back of my form and gave me my number. By the time I finished that they had called my number. I paid my renewal fee and moved on the picture line. There was 2 people ahead of me and this took maybe 5-10 minutes because the lady was working the testing area and the photos. I forgot the other lady had given me back my ID and asked this lady to check for me she came back from checking and I found it in my wallet... Oops, I felt embarrassed but she was really nice about it and gave no attitude at all. No sloths here at this DMV. :) So far only good experiences here and I hope it stays that way. read more

My experience here was not that great. People everywhere seemed very grumpy for some reason. My examiner, a Vietnamese woman, was very hard to work with. She had a very straight face with no emotion. When she explains to me the rules, it just seems like she really doesn't want to be here and when our test ended, she just explained a little bit of what I did and walked off. Unfortunately for me, there was a huge traffic (thanksgiving break) entering the DMV and a van that blocked my view so I slowly drove out into the streets and she marked me for fail traffic check. She then made me drive in a small circle back which clearly meant that I have already failed the test and she doesn't want to waste any more time with me. TIP*** Vietnamese lady is hard and remember traffic check is her main critic. Also, in case you're wondering, men examiners are supposedly nicer than women examiners. Good luck to those who are taking the driving tests! :) read more

Best experience I've had at a DMV. I witnessed a little attitude from "checkin counter lady" towards others, but I approached her with smile hoping it would rub off in her. I arrived about an hour before my appointment yet I was immediately assisted after checkin. Making appointments is the way to go, but at other locations you still wait or parking is an issue. I was in and out within 5 min (picked up personalized plates). read more

This DMV shits on the DMV on Rosemead. People are actually nice here and genuinely try to help you out with issues your having.

1:26PM - Entered DMV. 1:36PM - Completed paperwork. 1:57PM - Called to front desk. 2:03PM - Sent to take ID picture. 2:07PM - Left DMV. I never left a DMV so quickly before. Therefore, 5 stars for the best DMV appointment ever! The service is so streamlined here. The only way you get stuck at this DMV is if you do not make an appointment and suck at reading instructions on your paperwork. So be smart. Time is money. read more

This DMV changes their policies and procedures on the daily. I am back for my return appointment for my Real ID DL. I didn't have to check in with the lady outside today. I went straight to the appointment desk. I saw a lady check in before her appointment time. There was a whole issue with check in the last time I went and I couldn't even check in a minute before my appointment. When I checked in and handed all the paperwork from my last appointment to the lady, she was confused and asked why wasn't this was not taken care of last time. I told her that the guy who helped me last time told me this and that. She said he was new, should have processed it and what he told me was incorrect. Here comes another complaint to the Office of Director. read more

Long lines, rude workers, inefficiency are what we often think of when we think of DMV. However, this DMV is quite the contrary. + Plenty of seats for everyone + 14 service windows to speed up the process + Decent workers who don't have attitude and actually greet you! + New facility read more

Best place to go to for walk in license renewals. Pretty fast turnaround and they have hi tech equipment. Very organized system.