This is the best DMV I've been to its very well organized and the service is fast and the workers are very professional and educated the Chinese have a well run office Emily who helped us was very sweet. I recommend this place for anyone wants a good experience at the DMV. read more

This place is the worst place on earth, they tell you to come in for appointment and when you have the appointment number and date and time. They still can't help. read more

My mom went in to renew license. Everyone was very nice!. Had to wait outside in heat but it's only because security wanted to keep lines organized inside. Thanks to all. Great experience. read more

The people who have given me the test for driving have been so nice. Only thing that suck is the parking situation

Was helped excellently by the server at the disabled line she provided helpful information

This is a review for my experience of having to do a walk in car renewal. I arrived at 10 AM waited 30-40 minutes under the hot sun only to be given a form and told to come back at 1:30 PM. At 1:30 PM everyone comes back and forms a new line. However, there was a huge commotion over the lines as the workers confused themselves in the creation of the lines. People with appointments for 1:30 were mixed up with people from 2:00 PM and so on. If you are going to stagger people coming in just create a sign for people with the time clearly labeled. An employee told us to our face that we were not listening and that all the 1:30 appointments already went ahead. But we were literally in line the entire time. She accused us of not listening ,so we had to show her physical proof of our appointments. Remind you at this point we were waiting in line for almost 1 hour in direct sunlight. If my group did not speak up we would have been ignored. When I finally got to the front another employee took my information and informed me I had to wait for a text message to come into the DMV. I go inside only to have the security guard say " Where is your paper?" When I responded what paper he just screamed at me " the paper the paper". I tried showing him the text message stating that my number will be called soon, however he was still berating me. Then he said " you are holding so much shit in your hands you can't even get the paper". At this point I tell him I am sorry but we are all having a hard day. I do not understand what paper you are referring to. That security guard could not even tell me what form he wanted, so he asked another customer to show me their DMV appointment form. At this point I realized what form he wanted and went back in my car to get it. This was when I finally got to go inside the DMV. While sitting I noticed the DMV employees were not taking as much precautions as I was expecting. Sure the chairs were spread 6 ft apart but the chairs were NOT cleaned after each use and the counters and machine were NOT wiped down after each use as well. This made me very uneasy to see. The workers on the other hand were very helpful and my car renewal was done in under 10 minutes. Therefore, I would advise others to AVOID THIS DMV unless it is your LAST resort. For those who may not feel like reading a paragraph. Be prepared to: 1. Wait in line under the hot sun. I highly suggest bringing water and an umbrella like me. 2. Come back hours later to line up AGAIN. This is mandatory. When I was there at 10AM there were people who came back from hours before. 3. Face rude employees and unprofessional staff. 4. Lackluster cleaning protocols. GOOD LUCK! read more

Good place to come take your driver test good instructors !! The instructor I got today was great and all the staff is very helpful and will help you out no problem! read more

Everything everyon is saying about Natalie Toy is accurate. She was so ride to my daughter the first time. I had to be nice because I didn't want her to mess with her. This woman should NOT be testing people when Im sure she cant drive that well. She's probably the one giving all these bad drivers in Alhambra license. Please complain about her if you have had bad experience. She is so rude and she lies. read more

PLEASE READ!! the manager marciela or something like that, extra charged me because of a mistake on the purchase date of the vehicle, when I told her the date was wrong she not only higher the fee (illegally) but also she threatened me saying that if I wasn't giving her my driver license (for the complain against my "arrogance") she wasn't giving me back my dmv papers it was absolutely ridiculous. Than to make things even harder she didn't accept my full payment so I would need to come back and do the line all over. read more

The most amazing best dmv I've been to! The people there were so nice and there was literally like floating joy in the air everyone was in a good mood and the dmv isn't too crowded and my mom got her car retitiled in less then 20 minutes! If I lived closer I'd definitely go there more:) read more

Went to the El Monte DMV today around 1:30 PM PST today on 01/05/2021, all I had was a confirmation number for the Real ID application print out. Stood in line with all my documents, waited only about 10 minutes, got inside, waited another 15ish mins, got assisted by a nice lady at Window 7. There were no issues, she and everyone at the DMV were nice and respectful, got processed with a new picture at Camera 1 and finalized two windows down. Overall, finished the whole process in roughly 1.5 hours. Side note: I waited for my ride afterwards, had to use the restroom. After asking one of the staff outside, they allowed me back in and told me where it was, the restroom were clean and had soap. In the indoor waiting area to be called, all the seats were separated 6 feet apart in front, back, and both side of you. Everyone was wearing a mask and keeping their distance. I would go back to this one in the future for all my DMV needs. read more

I practiced for over 50 hours for my driving test just to immediately be failed by Kathy. From the start of the test she was very short and unkind with me. She failed me because my turns were too wide and claimed I turned before it was safe. I went through multiple driving instructors prior to the test who all told me i was prepared for the test. when she told me i failed, she had joy in her voice. what kind of sick person takes enjoyment out of denying a 17 year old the right to drive after months and months of training. I absolutely do not recommend, I spent the whole day sobbing, because I had worked so hard to prepare. read more

cathy, karma will be coming for you in ways you will never be expecting. took my test today, i drove fine, my turns were nice, i was checking all my mirrors, and blind spots. we did not do reversing, she then proceeded to make me drive back to the dmv after only about 10 minutes. we pull in and she tells me "i need a lot of practice" so i'm like "yes ok thank you for the feedback" or whatever. she then proceeded to tell me i turned right onto the wrong side of the road. did i start driving yesterday? why in god's name would i turn onto the wrong side of the road. i turned into the closest lane like i do every. single. time. after that i said "ok what else did i do wrong or can i improve on" she just says "you need a lot of practice" ok great that's really helpful, cathy. if you are going to make up stuff to fail me at least have lies to back it up, girl. do not recommend this place at all. other than that the wait was not long at all. now i'm not saying i'm a perfect driver and going into this i knew there would be a chance i would fail, but what i will tell you is that i have never turned onto the wrong side of the road ever. i have heard on here that cathy likes to fail people taking the test for the first time and i guess everyone was right. pasadena dmv will be seeing me on august 8th for round 2. read more

Scheduled an appt for 2pm but left at 2:40--apparently, that's considered fast at the DMV. While many services start online, most do require a DMV visit to complete. I strongly suggest the DMV introduce automated machines for these in-person services. At least the machines won't give you an attitude. Let the robots take over. read more

Can't ask anyone anything. Security guards are the worst. Non appointment line is the worst. Everyone here hates their job. It's crazy how they treat people here. ​ read more

It's 8am on a Friday. It's freezing COLD (for once tho I can't complain). But it's WINDY like a gust is about to legit blow me over and I'm angry. I've been waiting in line for two hours and I can't even feel my fingers from typing this because it's so windy and cold. I know what you're thinking "Lesson learned. Make an appointment." Oh no my dear. I did try to book one on their website. But every day, even a week in advance, is "no available appointment". I can use their crappy phone automatic voice. But they didn't have any available until a month (4weeks from now) and only ONE DAY ONE TIME available. Wow. Just wow. Bring EVERY DANG DOCUMENT you can think of. Heck, bring your pee sample too so they can do a DNA test to confirm it's really you. Because I guarantee there's always something they need just for the simplest of things such as I want to change address, name, picture etc on the license. Speaking of which, I did my best to look nice for the dmv photo and of course standing in the Alaskan winds messed it all up and I'm already aggravated with a runny nose. I hate this place. I hate the dmv. Also, make sure you have ATLEAST 5 other limbs to hold your stuff (such as the form, driver id, bill stubs, passport birth certification to whatever else you need). Why? Because Miss -redacted- face will get her panties in a twist if you don't have everything ready NOW. The moment you step in line, she wants your documents ALL NOW or else to step aside and stop wasting her time. God forbid you have everything in a folder or a purse. You waste her precious time. It's much more efficient to carry everything and risk dropping it on the floor you know? DMV logic. Taking another step back, long ago when I went to take my drivers license exam, it is so stupid. I'm glad I went to the Pasadena place because they still did the pen and paper exams with ACTUAL questions related to driving on the road. This P.O.S. Dmv had the computers with random questions. Why the heck do I need to know statistical information to drive??? Why? I don't know how many drunkards crashed a car in 2015, I didn't find that information as important to study. So of course I failed. And passed flawlessly at the Pasadena dmv because those questions are actually useful information to learn when driving. And to make matters more infuriating, I can't bring any drink in. Rude staff told me. I had a Starbucks to keep me SANE and it was a waste of $4 down the trash. I just started drinking it too JUST PLEASE ERADICATE THIS DMV OFF THIS EARTH. If there was a sign that said such, I'd not have asked for a Starbucks. But no. There's NO SIGN. When it came time to take the wheel driving test (years ago, not my recent visit) here, I passed. But the lady was SO mean and intimidating. The staff here in general is a nightmare. I asked out of curiosity where the line for pictures is and he directs to me to line I'm already in. Like I know that I go here first before I take my picture else where, but I just want confirmation So i know what the other side of the room is hoLY CrAPPP. I give up asking for help. What's the point? Don't really expect friendly smiles and please and Thank yous. They're generally pretty meh, which is rude in my opinion but that's just because I've been miserable since I've stepped foot here. It doesn't help. I made a mistake on the form that I wrote my height on the weight section by accident. So I scribbled it out and the lady tells me to redo the entire application LOOOOL. I've had it at this point. I leave early and I'll come another day to experience hell all over again when I don't have other obligations. I loathe how I cannot see my photo after being taken. They won't let you see it like other Dmv I've been to out of state. Sometimes if you ask they might. Also why does every photo I take here turn out FUGLY AS HECK?? I noticed they ZOOM all the way in your face. Leaving very little background or body shoulder in the license photo. I envy those of you who went to a different dmv where they take the photos from the shoulder and leave a little background above your head. You don't look blown up in the photo and it looks proportional. I HATE YOU EL MONTE DMV. ALSO they forced me to update my license pic when I had no need to. I came to update my address only. I recently renewed my license photo only two months ago. So it's very recent. NOPE GO DO IT EVEN THO U LOOK LIKE GARBAGE AND ARENT PREPARED. But what really FUMED my god dam anger is that when I asked another staff member about this (after retaking my photo) , they said I don't have to for simply changing my address. God I am so annoyed. I hate all of uuuuuuuuu. If you made it this far at the end of the review, thanks for coming along my journey. I never want to go back here again or dig me my grave. E N D M Y S U F F E R I N G read more

DMV - Departments of Motor Vehicles Near Me - El Monte, California

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Finally took my written permit today. Due to the pandemic the DMV's aren't taking in any new appointments yet so I had to walk in very very early! Wait: The wait was as expected. I made sure I got there before 6AM. We had to line up along the streets because the workers haven't even gotten there yet. At around 6AM there are about 25 people already lined up. (Of course this varies everyday, but that's kind of crazy) At 7AM an employee lined everyone up around the building and then became the wait. While my dad and I waited we received a paper where we wrote our names, dates, etc. 2 1/2 hours elapsed and we finally got into the seating part inside the DMV. Employees: The employees are a hit or miss. If some are having a bad day, they WILL give you attitude. The Asian lady at the entrance gave my dad attitude and treated us like crap. Inside, the telecom called us to desk 3 after 25 minutes of waiting. The employee at desk 3 today gave my dad hella attitude too in the beginning. Some employees seemed positive and some looked like they didn't want to be there at all. The people at the test taking station and photo station were really nice though, so props to them. They carried the El Monte DMV to a total to 3/5 stars. Recap: Overall my experience was okay. I ended passing my permit test, but the male who corrected my test never told me how many I got wrong. Maybe I didn't get any wrong, but who knows. Being inside a DMV for the first time was not as shocking as it seems because all the things I've heard about DMV's are actually true. Just hope you get an employee who's actually happy that day. read more

Based on my experience today. It was fairly quick. Super clean and efficient. They had everyone stand 3ft apart for COVID19. Good and spaced all seats well apart. Got the real ID easy and quick. read more

DMV - Corona virus friendly - Departments of Motor Vehicles Near Me - El Monte, California

My daughter had her 3rd driving test and she didn't even have enough points for them to fail her. The proctor disqualified her because he said she didn't yield to a pediatrician. I was there watching when that happened and there was a car in front of her and that car obviously went before her. During the test, he chatted the whole time asking about her school and stuff and failled her just because he felt like it. Not going there ever. read more

On Wednesdays, this DMV opens at 9am. At 7:00am - the line was around the corner. like 30 people? At 7:30am - the line wrapped around the building. No appointment, came at 7am and I waited 3.5 hours. Nothing unexpected. read more

It really does change depending on the day i went the friday before labor day weekend showed up at 9:30am and they still had slips, i got one and came back at my designated time when i came back i was asked to stand in line where they checked my paperwork and then took my phone number and sent me back to my car. I waited or a hour and a half in my car and them asked to go inside went directly to the window and i was done. However i went today and had a very different experience had to show up at 7am to get a slip of paper the air quality was so bad and still i waited for like half an hour. Everyone was wearing masks and trying to stay 6ft apart. I got my slip and was asked to come back when i did one lady sent me to make a line when in reality i was in line for the 1:30pm having a 1pm paper (TIP: always ask! You might be in the wrong line) got inside they checked my paperwork took my number and made me sit in socially distanced chairs (about 20 of them inside) Overall stressful process specially because of covid and having so many people, it really depends on the day you might get lucky might not. People are also a hit or miss some are very nice like the guy doing temperature checks today but others will be really rude read more

I feel so bad for giving one star but the white officer at the front is racist. He told an asian elder women that she had to wait in the back of the line because she failed her permit test. Not only did he announce it to the entire line but he also continued to talk about her situation with the people in front of the line. And then after that he continued to say "Asians are so smart yet so dumb" he also said that "they are smart but they are terrible drivers" I am disgusted that a government facility allows this type of racist behavior. My service at the DMV thought was superb and they got me in and out very quickly. That's why I feel bad for giving one star. read more

The Asian lady at window No3 called Lorena is very rude mean and no any patient！！Her attitude is so bad i really never meet ！！！ I am very happy with other asian lady last time i came here.This is my bad experience in my ever time. read more

Horrible communication went there to re take my written permit test and they denied it. They told me that I had to wait 8 days before retaking it when the guy told me to come back in 7 days. I wasted 3 hours waiting in lines just for them to let me know last second. read more

This is legit one of the nicest DMVs you could go to! The staff is very polite and beyond helpful with questions/ information. Every time I come as a walk in, it's not that bad of a wait but you have to consider with covid it is expected to be that way. Also, inside the facility is very clean / organized. I always recommend people to come to this one ! Carmen was also helpful with me considering I had to get plates/ tags for my car I bought in Nevada and made it an easy process for me. All the staff should be recognized for their greatness here. You are all appreciated. Thank you all!!! read more

So far out of all of the DMV's I've been to this is probably the best one because even though the line may be out of the door it moves pretty fast and is organized. Its the shortest line if I have to compare it to other locations I've been to in the past. Small parking lot. This DMV has been open a little over a year... And for being open just a little over a year they could be less run down. i say this because the sign all over the room is missing words. This dmv is pretty small. They don't do everything like all of the other locations do but for the simple and basic necessity;then you got yourself a winner here! Staff seems pretty nice for the most part. I would recommend this dmv if you truly gotta go to one. otherwise stick to paying for things online. Overall, this location gets 4 stars from me! read more

DMV - Building - Departments of Motor Vehicles Near Me - El Monte, California

I just took my driving test today it was my last try and I was very nervous, since I need to redo the entire permit process again. The first time I took it with Natalie Toy, and I was miserable with her she yelled at me. I was so scared to get her again. On my second try I went to Montebello dmv, I was to slow. I even informed the driving instructor that based on the book I can go 5 miles up and down in the speed limit. In that test I got 16/15 I was one mistake away from passing. Then, I decided to take my final try in the El Monte dmv, the service was awesome. When it was my turn take my driving test I saw Natalie Toy approached my car and my heart dropped. I was literally panicking even before the driving test. Then she later told me I already had her so I need a different instructor HELLL YA!!!!!!!....I was literally so happy that I can get anyone but her. My final instructor was Brandon, he is literally the nicest!!!! Calmest!!! And STRAIGHT OUT NICE!!! He didn't yell at you it's just his aura is so great!!!! When he told me I passed I literally jumped and thanked him I was so happy!!!!!!!!!!!! (If your reading this review thank you from the bottom of my heart) Then I finally passed and got my driving license and everyone that assisted me was nice read more

DMV - Departments of Motor Vehicles Near Me - El Monte, California

I went to replace one of my costume license plate and and still waiting on my license plate. That was August last year.

Incompetent, lazy workers that won't do 3 mouse clicks to check if you paid for something. As soon as I talked to a supervisor my paperwork suddenly was completed (a Christmas miracle), and the disgruntled worker wouldn't even look me in the eyes, handing the papers over to my elderly father, hiding his disgrace behind the screen. He knew he in the wrong, that he is an incapable piece of human trash that would not spend 5-6 seconds to scroll down on the mouse wheel or click on the screen. He is the reason why the DMV gets such a bad reputation, and why everyone dreads going there. He was rude, abrasive, and generally a terrible piece of human scum. I've had more positive experiences with sewage water than this person who I can only describe as the maggot infested, rotten waste that builds up at the bottom of a neglected waste bin from a brothel of STD-ridden rats. People like this person who works at window #9 around 2-4pm on a Friday would not survive a single day in the private business. In fact, this "clerk" would not survive past the orientation, because he is incapable of clicking on a mouse and looking at a screen. I can only shudder at the thought of how many other people were "assisted" by him that had their time wasted due to his impotence. If you look at my past reviews, I have only given 1 other place a 1-star review, and that was a parking lot. In the past 30+ years, since I learned how to speak the English language, I have never raised my voice or mistreated anybody behind the counter because I've been that person for many, many years myself. This person does not deserve a paycheck, since he doesn't even do any work. Great front staff and supervisors. read more

Today on February 5th, 2024 I accompanied my Mother to the DMV in El Monte, Ca. Prior to this appointment, she completed her application and testing requirements for the Real ID online. Upon arrival the initial woman greeter had an unpleasant tone, demeanor, and approach towards each customer that was waiting in line to check in. When we smiled and spoke with her politely, she continued with her negative attitude and made us grab a third reference of identification. (Online required TWO forms and stated all they needed were those same forms upon arrival). Not sure if that was a power play towards us women- if so, quite petty and strange. Third form was grabbed from the car (registration). Okay, glad we're done with her. Next, we waited in line and our number was called (F040) for reference (in case management would like to investigate). We approached window W6 with an older Asian American heavier set male. At first he was nice. Then, as soon as he told us that we MUST have certain documents to proceed, he could no longer wait on us. Okay, however this information was never disclosed while completing the application online in order to proceed at the DMV. He began aggressively saying that he was done with us as I requested to speak with his superior. Marisela approached a few windows down with my Mother and I patiently waiting. I assumed since our interactions with the first two employees were quite unprofessional and ignorant, I expected Marisela to follow suit. Surprisingly, she calmly explained that the Real ID had newer requirements and was able to guide us through the first part of the renewal of the DL. It's unfortunate that we have to make another appointment due to lack of instructions per the DMV online application, however my Mother and I were pleased and appreciated Marisela's professionalism as their leader. I do hope that the initial greeter (didn't catch her name) and Robert in Window 6 will be counseled, reprimanded, and written up for their unwelcoming and unprofessional demeanors they've portrayed. Hopefully this could be a cautionary warning to those entering this DMV due to the majority of unkind and unhappy employees. We do want to thank Marisela for representing the silver lining in a negative dark cloudy experience. Hopefully her employees will learn how to treat the public with kindness, tact, and patience the way she treated my Mother and I. read more

Poor service. DMV's employee told me I could not take the behind the wheel test without telling me the reasons.

This lady in this photo is sooooo rude and so disgusted how she talk to people when they have question. There was a older gentlemen want to ask her a question. She held her palm up and said, you can ask your question later. Omg she can at least say, I'll be with you in a bit." Than she came up to check my son's temperature for Covid. She aim the scanner on his arm instead of his forehead. What the heck!!! She doesn't to be screening people since she didn't seem she had the proper training. read more

DMV - Rudest lady ever. - Departments of Motor Vehicles Near Me - El Monte, California

Very helpful and not so chaotic. I went to the West Covina dmv right before and they were complete assholes and not helpful I came here right after and every single worker that helped me had a positive attitude helped me understand where to go and really helped me out alot . Shout out to the Asian older lady with brown hair . !!! read more

We went to this dmv for the driving test. My licensed driver was getting their license shipped so they were given a temporary one and the ok to use it, as we had used it twice prior at the same dmv. We were adamantly rejected this time, and the front desk lady gave us only 15 minutes to find another driver. We asked another employee for confirmation, because there were no problems with paperwork the last 2 times we were here, and got the same response. We got a licensed driver to come 20 minutes later (5 minutes of that was us waiting in the line) and we were yelled at for trying to go behind her back with another employee? Absolute fragile ego of this lady. We were told to make another appointment, when we drove 1 and a half hours to get there. Would not recommend. read more

I took my second driving test today and I got an Asian lady named Natalie Toy notorious for being rude and failing everybody. And boy does she live up to these expectations... I was waiting in the car with my windows rolled up as I was trying to cool down the car with the A/C on to create a comfortable environment for when I begin the exam. After a few minutes of waiting, Natalie came up to the sidewalk and started staring off into the distance and did not even bother to say a word to me. Soon, she finally came up to my car yelling at me while also putting the blame on my mom saying that I was ignoring her. Like how was I supposed to know that she was going to be my instructor??! Aren't you supposed to introduce yourself or at least signal to me that you are ready to start the exam? She then proceeds to mention that I have been here before (since I failed my last exam) and I should know how things work by now. Like excuse me? Last time my instructor at least introduced himself to tell me that he was ready to begin... she just stood there without even saying a word... Later on, when she got into the car, she told me to fold my car shades properly. I did not understand what she was asking for at first so she started getting impatient and yelling at me again... At some point during the exam, she tells me to turn right at the very last second just as I almost passed by the street. Aren't you supposed to tell me earlier beforehand? Felt like she just wanted to fail me right then and there. She is outright unprofessional and I'm surprised that she is still working here after seeing all the countless complaints of her on Yelp. Her horrid attitude just demoralized me and I knew I was going to fail the exam (which I did) the moment she entered the car. read more

I took my well-prepared son for his behind the wheel test. Natalie Toy was his tester. She failed him horribly and gave him an exorbitant number of "points" for failing to look. For example, he was told that he should have looked "left, right, left, right" for turns. She yelled at him and demoralized him unnecessarily. When the test was over and he asked what he did wrong, she was rude and dismissive and difficult for him to understand. Another note, I have read previous reviews that she is "racist" and doesn't like black or brown drivers. My son is white and suffered the same treatment. For what its worth, the rest of the employees we encountered were friendly, professional, and efficient. read more

Earlier, i took the actual driving test. My instructor was the old asian lady named Natalie Toy. She was so rude, racist, and told me "you don't know what you are doing" when in fact I came in prepared and made sure i follow all the rules of driving. During the actual driving exam she is not paying attention and keeps on writing anything she wants to write AS IF she wants me to fail. That's why when i kept going straight she was like "We should be going to the right side" but she didn't give me any instructions to turn right. Avoid her at any cost. She looks like she just wants to finish the ride so she can go back home cause it's friday. The worst person i have encountered in my life. I am usually tamed and forgiving but today i don't think it's a good idea to let this pass. DMV should fire her. Her personal problems in life should not be passed down to driving exam takers. #dmv read more

Wow !!!! What a pleasant surprise. Kudos to the organized team And management that runs this place compared to the ones in LA I have gone to. From the staff outside greeting and screening people and checking you in with a game plan on how to expedite things thru to the inside. You are shocked to see things go smoothly. In addition I want to give recognition to Evelyn that helped me out with my paperwork. So friendly and efficient and not to forget her manager Andrew. they stepped in right away and helped reduce the hassle and helped to find a way to get things done. I am truly thankful and hoping the other DMV stations can learn from this facility and notice what great management has been able to accomplish in this facility Highly recommend coming here. I will be back for sure Thank you Joe G read more

DMV - Inside the DMV in El Monte CA. Clean and best of all organized and friendly staff especially Evelyn and Andrew - Departments of Motor Vehicles Near Me - El Monte, California

My daughter has gone 3 different times to try and pass her driving test. Failed every time with the Hispanic woman. Failed her for ridiculous reasons. I recommend going to a different DMV or just cancel the appointment if you get this lady. read more

The Asian older lady driving instructor was very rude and disrespectful. She purposely fails everybody so if you get her for your driving test you automatically will fail . Avoid her !! If she doesn't like her job I don't understand why she continues to work there it doesn't hurt to be nice. read more