Get here on TUESDAY around 9:30-10:30 (sweet spot) Maybe I just got super lucky, but this DMV experience was awesome. Yes, I said it, awesome. I arrived, & waited in the line for about 3 minutes. The ladies who gave me my ticket were sweet & told me I arrived at a great time. I waited in the waiting room for 10 minutes, & my number was called. HOW COULD THIS BE!?!?! I sat at station 1 with Ms. Wright. She was so sweet & informative, I loved speaking with her. The only reason it took more than 5 minutes, was because we were enjoying the conversation! WHAT THE HECK, THIS NEVER HAPPENS! I did notice as I was leaving that the place became packed. I'm sure people have had much worse experiences here, but mine was excellent. Most DMV employees hate there life and do there best to display it in the way they treat you, NOT THIS ONE! Most DMVs take a minimum of 2 hours to get through, NOT THIS TIME! Just get here early, early in the week, and tell Ms. Wright I said hey if you see her! read more

DMV - Departments of Motor Vehicles Near Me - Charlotte, North Carolina

The customer service is HORRIBLE. I was treated horribly when i went in today. I had made an appointment to change my drivers license to this state from my previous state and right when i was about to take a picture i was told i had to take my head wrap off. Not a bonnet, not a hat, not a du rag but a head wrap. I politely said no and i was told i couldn't take a picture with it, i was asked from the lady if it was for religious reasons and i said yes and no then a guy came and asked the same thing and said that it's policy and law so i said to him where on the website can i read this law or policy because when i made my appointment i did not see it, he had an attitude and told me to take it up with Raleigh and that it's my fault I'm not able to take a picture, he proceeded to be nasty to me so i asked for a supervisor, two men came to me and asked me the same thing so now there's 3 men around me asking me this, mind you I'm with my baby and my son why does it take 3 men to approach a women regarding a head wrap. I was given a letter by the lady and said that if i sign it i have to wear my head wrap everyday if not and a cop stops me it's up to him to take my license away. This is absolutely ridiculous as this law is not posted on the DMV website otherwise i would have been able to do what i went there to do. I got pissed and spoke my mind because my time was wasted and the security guard approached me and told me i had to leave, i told him no I'm making another appointment then he proceeded to speak to me like a child so i defended myself and needless to say i didn't leave until after i made my second appointment. This place is full of rude people and that law is absolutely ridiculous as well because not everyone wears their religious garments all the time, and wearing a head scarf shoes my face even more then if i was to wear my hair down. read more

Don't even think about walking in. This is not a South Carolina DMV you will be turned around while in line and as a result waste time and a day. The worst part about it is that if your scheduling an appointment today (January 15th) the next available appointment will be in June or july . My best advice is to ride dirty or with an out of state license up until your appointment date. If an officer complains refer him to the appointment scheduling . read more

I have been here before so many times and I always left very stressed due to the wait. Last time I came here I had an appointment and it was the best thing I have ever done, in and out in less than 20 minutes it was a Saturday and the line was insanely long. Thankfully I had my appointment, so here is my tip to you make appointments! I've called many times to get an appointment for this time but they had only availability in February and my DL will expire in one week so I could not wait. I decided to get there before they open, which is 7am in weekdays. I got there at 6:23 and was second in line. I got in and out in 23 minutes!!!! Perfect for someone that did not have an appointment! The officer that helped me out was very attentive and courteous. He gave me some tips for my future renewals. The only downside was that they had only two people working there all the others spots were closed even tho there a bunch of people waiting in line. Always call to make sure they won't have different hours. This coming Monday it is a holiday and they also will be closed Saturday which I wouldn't know if I didn't call in advance. Check online the documents that you will need and have them in hand when you check in. Good luck! read more

Plan on taking your motorcycle riding test here... go around the building, behind the Family Dollar. See the dumpster, broken glass, potholes and cracked asphalt?? Thats where the riding skills test is administered. As mentioned in other reviews, plan on 30min to 90min of waiting, at least twice. Bring all vehicle documents, checkbook, some cash and something to read. Its going to be painful. read more

DMV - Motorcycle testing pad.. Potholes, dumpster and all. - Departments of Motor Vehicles Near Me - Charlotte, North Carolina

Rude. Line out front, probably 15-20 deep, just needed a booklet so my daughter could study for her learners permit. Asked everyone in line if they minded if I just peeked in to grab a drivers manual, and they all agreed. Started walking in and the security guard rudely stated I needed to wait in line to ask questions...... really? Told him my problem and he stated they were out of manuals and I should request one on line. So, Mr. Butch-boss had to put his pac-man game down for 15 seconds so I wouldn't have to wait in a 2 hour line to answer a simple question, and he was mad & rude about it. As a retired deputy sheriff who is use to always remembering that as public servants we were there to protect & serve, I hope South Carolina's other public servants take their calling and professionalism a little more seriously. Let me end as I started....Rude. read more

The process was pretty fast but the whole experience was awful especially with the male test driver gives horrible instructions.

I cannot believe how pleasant my last experience here was. I had totally forgotten how awful my last visit was, and simply went to the DMV closest to my office after work at 4pm on a random overcast Thursday. I walked past the ridiculous amount of empty "not for DMV customer" signs again. I walked in, a man checked my documents and gave me a number. I sat down and hadn't even finished two paragraphs in the book I brought before I was called up. The DMV worker I was assigned was friendly and efficient and probably would have let me take a second picture if I asked. In and out in about 15 minutes with the promise of my new "REAL" ID to be sent in two weeks. Not as painful as I anticipated. However, the amount of paperwork needed to get the new license is ridiculous. Current and valid passport, NC driver's license and original SS card along with an additional official document with current NC address. That additional document could be a vehicle registration or property tax bill. Seriously? Y'all are the ones who tell the government where to send this stuff, don't you know where I live? read more

Get an appointment. I would typically only do something like this with an appointment, but appointments are over a month out and I'm in a bind that requires a physical license copy for a transaction. Decided to come before they opened at 6:50am. I'm writing this at 11am, still waiting. That's criminal. This place is horridly and absurdly slow and the state shouldn't allow them to operate like this. read more

If I could put a zero star I would! Beware- even though it is 2020, you have to print out everything (the printer they have onsite doesn't work), wait in line multiple times as no one tells you the correct nuances on the document they are looking for (start and end date on auto insurance for example) and the attendant I saw was beyond rude and condescending. When I asked politely if the eye test machine had been sanitized (Coronivirus anyone) she rolled her eyes at me. Beware! Print out everything and more, be prepared to wait for hours as the incompetence at this place is unreal. read more

We moved here, and thought nothing could be worse than the California DMV. Well, I found it. This DMV appears to have lost our registration renewal and there are no people answering phones, in spite of some numbers being listed. "To contact an agent, press 0" and then the line goes dead. Tried it several times, so it's not just an accident. read more

There business is some shit everyday I go there system never works and it always slow

Horrible service, horrible attitude. I walked up to ask for a handbook and was received by a rude worker telling me how I needed and appointment and to turn back around if I did not have one. This person did not even bother to ask how she could help me. I had to tell her to hear me out. Horrible service! read more

This location is Ass if I do say so myself.. I came two days in a row.. first day checked online/. No where did it say anything about needing an appointment, just figured I'd have to wait longer.. get there and that's the only question they ask everyone "do you have an appointment? We don't take walk ins until 2." It was around 1 and I caught a ride up from South Carolina just to come pay a fee so asked if I could just come in and do that... not allowed. Then a gentleman comes up after me no appointment and as a employee walks out tells the person manning the door " oh just let him in, he's here to pay something." Whatever... came back next day after 2 and before walking in saw them turn so many people away bc of a certain system being down.. ok cool understandable.. I get in. Get my number wait 15 mins and get to a teller who is just rude as hell and just trying to get me out of her face as quickly as possible by interrupting me while trying to explain what I'm there for and just being totally antisocial and an ass... This is atleast my 10th time going to 1/4 DMV's since covid began and by far my least pleasant experience... I'm very happy this isn't my home dmv and hope this was the first and last time I ever have to go back to this location... also when trying to make an appointment no times until July.. atleast I'm SC you can check a few times a day and may actually catch someone that canceled there's didn't seem like an option here. Good luck to my clt neighbors.. read more

To get a license you need proof of insurance with your name, policy, and start and end date. This was not on their website, so a majority of people in line had this issue. My appointment was at 12:30, I was there until 4 on the phone with my insurance and going back and forth with the workers. ONE man working was kind and assisted by walking my insurance agent through exactly what was needed. They required a DL-123 which only exists in NC. Once I finally got through to actually get my license, they didn't look at the insurance at all. I was yelled at and cried in the middle of a DMV full of people for what? The website needs an update and so do their people. read more

If I could give a place 0 stars this is it. Absolutely rude. Like if you hate your job so much Why work there? They aren't helpful at all, they also didn't let me go in with my cousin who doesn't really understand English and said she can figure it out. Ridiculous! Not to mention how slow they are!! I understand there's a lot of people coming in and out but don't just sit there and have a full on conversation with your coworkers while you have 25+ people waiting outside.??!! Whenever you go up to them and greet them with a nice and great attitude they respond in such a rude and mean manner. I hate it here.!!! read more

Awful. Like many other Yelper's said plan to spend the entire day here. The employees are less than pleasant to deal with. Consider finding a different location... Helpful hints... - Cash or check only [No ATM on site] - They only process drivers licenses at this location [No vehicle registrations are processed here] read more

Well, its a DMV, what can you expect? I went to get my daughter's drivers test. It is an ordeal in some respects, like having to wait outside in the below freezing temperates when there is literally no one inside in line. They drain the entire line before letting in a new batch of people. My advice, get there an hour before the open. I got there 30 minutes before open on a Saturday it took me an hour and half just to get inside the building. Once inside the staff was reasonably friendly. Our specific agent was very nice and the person doing my daughters driving test was very nice. read more

I wish there was an option for 0 stars, but I guess please take this review as a warning to GO TO ANOTHER LOCATION. I've lived in NC for over 6 months now and my MA inspection was out of date so I figured ok, time to get everything changed over. Little did I know I was in a for almost a full day of pain and torture. I had scheduled one day off between jobs with the intention to get all of this stuff done in the morning. I arrived early like everyone said, not at 6am but closer to 8:30, half hour after they opened. There was already a line of about 45 - 50 people waiting outside. Oh boy. After being in that line for 2 hours I finally talked to someone and told them I needed to get a license in NC, meaning I had to take a test (ridiculous if you ask me. I then was seated for another 2 hours while I waited for my number to be called. They called a number MAYBE once every 20 minutes at most. In total there were 4 people working in the entire place and one of them went on lunch break for an hour leaving 3 people to handle the entire DMV. Luckily I passed my test, I arrived at 8:30am and didn't leave until 2:30pm. I then stupidly went to the other office to get new plates, nope. You have to wait until you get your actual license in the mail...the temporary one won't work. What an incredible pain. On a brighter note - to get my plates I went to the location on Brookshire Blvd after I got my license in the mail. I arrived right at 8am and was done with everything with plate in hand by 8:15. ADVICE - GO TO THE BROOKSHIRE BLVD LOCATION. read more

Absolutely horrible customer service. Everyone has a chip on their shoulder especially the "supervisor". Had me waiting a while 30 mins for nothing because he claimed they called my number after I asked him before and he said they didn't!!!! I had to go back and ask again after they wasted my time. The whole reason I was even in there was because of a mistake their employees made months ago. Unprofessional and didn't apologize for anything instead played the blame game like we were in kindergarten. Do not go here if you need dmv services at all. read more

I've been putting off changing my name with the DMV because my last visit (to a different location) was a total freaking nightmare. Maybe the bar was set too low, but I was thrilled with my quick and painless visit to this office this morning. I arrived around 11:30 on a Thursday before a holiday weekend. The office is bright (thanks to all the windows on the front wall) and seems clean. The staff I encountered were friendly and helpful. They've got a pretty efficient and easy-to-understand system for assigning numbers and calling numbers to the various terminals. My heart sank when I realized I didn't have enough cash to cover the cost (the price went up from $10 to $13 since I had last checked), but then I found out they now accept debit and credit cards. Easy! I also updated my voter registration while I was there. I planned on taking a (very) long lunch to take care of this, but I was back at my desk (in the Ballantyne Corporate Park) about an hour after leaving--and that includes a quick stop into Rite-Aid! I even like the new photo they took. Maybe I fell into an alternate reality? If so, disregard this review. read more

Theeee Worst!!! I came with everything I needed to get a new license because of a name change. First they skip over my number. A couple dudes ignore that when I point that out. I go to the front desk, they take me to an available person. I get everything changed, and go to take my picture. They skip over me again!!!! THEN they got my name wrong when I finally get to take my picture. HOW DID THEY GEY MY NAME WRONG???!!! I have to go back to the lady for her to fix. Then I have to go back and take another pic. What should have been 20 min because it was practically empty and I had all my stuff together was almost an hour. I hope I never have to come back here. read more

This place needs to be given -10 stars. The man at the door is probably the most ignorant and arrogant person I have has the displeasure of meeting. He acted as though he was a bar bouncer not a DMV employee. He drilled everyone with a series of questions before you could step foot into the office. It came to be my turn and he asked me his series of questions. The last question was if I had proof of insurance to be able to get my out of state license changed to NC. Did you hear what I said proof of insurance to be able to get my out of state license changed to NC! When I said no and told him that wasn't mentioned on the website he insisted that it was and he goes thru this everyday. I started to ask if I could show proof of insurance on my phone, if that would be acceptable. All he could say is 'No man it has to be a hard copy.' Extremely rude and arrogant. Why is this 'man' still working there? He needs to be working at some seedy bar somewhere. read more

Well I brought all my paperwork, waited in-line very patiently and sat down to await my turn . I watched the line grow longer and people milling about . In walks a well dressed , well groomed white male . He walks around the line looking at everyone until he sees a white female employee (Ms. Mooney) helping another patron . He patiently waits for her to finish instead of getting inline . She notices him and directs him to the front of the line and assist him . Well folks ,I complained to her about her blatant disregard for those who were waiting . She informed me that he had an appointment so he could cut in-front of everyone . So I said appointment or not he should have waited inline like everyone else ! So dress up, smell good and look for Ms. Money , smile right and you don't have to wait in line ! It might be helpful also to be a white male of privilege. read more

It's the DMV - you don't need my review to know how this plays out... Four hours on a Tuesday morning for a license. Waited in line outside in summer heat for first 2. Very pleasant DMV worker once I finally got my number called. read more

The pictures are real. The line wraps all the way around the building. Be prepared to wait at least two hours. The good news is, once you get in there if you have all the documents you need you will be in and out. I think in the two hours I was there, only 10 minutes were spent inside getting done when I needed to. Be forewarned that if you go on a hot day or a cold day, you will be waiting outside. read more

I'm writing this review as I am still waiting here - 10 hours later. Everyone here takes a lunch break for 5 hours and they all take it at the same time. I think they all hide in the Deto's truck outside. Everyone is rude and stares at you. I hate this place. read more

This was honestly one of the most painless DMV visits I've ever had. I was there to get my NC drivers license, as I recently moved from out of state. I wish I remembered the woman's name who worked with me, but she was great. She was helpful, kind, and patient. The process of getting my actual license was very smooth. I did have to wait about an hour in the waiting room, then it took about 20 minutes to complete the licensing process. I truly have no complaints about my experience. read more

I cannot believe when I tell you guys that this was this most terrible DMV experience I have ever received! I took my daughter here on a Saturday at 9:10 A.M. to get her full provisional license. We spent almost 3 hours in line just for one of the security to tell us to leave at 11:50 because they're about to close. They were only taking in about 5 people at a time (all the seats on the inside were empty!) and it was 28 degrees. Unbelievable. I definitely do not recommend coming here, maybe the DMV in Monroe. read more

2 Hours in a DMV for a simple sticker... A special kind of stupid... Find another place read more

This place is the WORST!!!!!! Got there at 7:05 AM and line was 18 people deep. Was pouring & cold out the RUDE gentleman at the front desk yelled at me & my 15 year old who was getting her permit - to go & wait in line outside. Stood out there for 40 minutes while there was plenty of room inside. He just felt the need to assert his "power" and be completely rude. He chirped all morning on how to stand in a proper line! I think we learned that in JK. If you are unhappy with your job - please don't take it out on everyone else. Life is short & trust us no one is excited to go to DMV but why do you have to be a complete ass??? read more

You can do many things online now but teem license stuff has to be done at a place. I've been pleasantly surprised the last few times I've had to go. Each time faster than I expected. This time was the best. 930 arrival on a Thursday, only 1 person at check in ahead and only a few people waiting. Was called back in 3 minutes. Very nice officer C helped us. Left within 20 minutes of arrival and the teen also registered to vote too! Thanks for modernizing our DMV. read more

TL;DR: Be prepared and arrive at least an hour before open for best results. Getting a Real ID took me less than two hours. My experience was pleasant. I arrived at 6:50am on Saturday morning. I was 29th in line. After my arrival, the line rapidly extended down the block, and by the time they opened at 8:00 there were easily 100+ people in line. They let people in in groups of 10. There were two people at the front desk checking documents and handing out tickets. Once I sat down with a ticket, my number was called about 10 minutes later. I handed over my documents, confirmed my name, address, and DOB were correct on the screen and wrote a check for $13 to upgrade to a Real ID. I walked out the door at 8:38am. Relatively painless as far as DMV visits go, and based on the reviews here. I was expecting much worse. read more

Would give no stars if that were an option. I know DMV is frustrating to everyone (not sure what's so hard to do). Like so many of our tax dollars at work, if this were not protected by bureaucratic red tape, and was in the private sector, it would be out of business. The power trip these employees demonstrate is unbelievable. Many are chit chatting like they're not on the clock with a room full of customers waiting or they're just nasty. I'm SURE it is beyond frustrating dealing with the public, but my last trip was inexcusable. We had two appointments booked and the person who booked them was at the desk fighting with me that I didn't have them. She reviewed my paperwork and told me I needed two documents. I wrote it down and repeated/reread it to her, which she confirmed. I made new appointments for today. We arrived 10 minutes early and after waiting for 45 minutes, I politely approached the desk to see if our number could have been skipped. The receptionist had checked us in wrong (without an attempt of an apology). She immediately gave us a new number and we were seen immediately because she knew she messed up. We approach our station and are told I'm missing a document. I again politely asked to speak with the woman I met with and reviewed what I needed to bring back previously. She approached with an attitude and it only went downhill from there. After arguing with me about what she word for word had confirmed to me the previous day, and waiting unnecessarily for over 45 minutes, I lost my cool. Yet again her incompetence wasted my time. Not a single word of an attempt to apologize by either employee, in fact they both blamed it on me. You're right I was in the computer and checked myself in wrong. You're right the directions you gave me and confirmed were mine. AVOID THIS PLACE LIKE THE PLAGUE. read more

Visited the DMV office on W. Arrowood Rd on 2/18/20, to renew my drivers license with the Real ID. upon checking in I was told it would be 1.5-2.0-hrs, whoever, the whole process only took me 75 mins, even though the facility was really crowded. DMV personnel generally receive low marks, but I have to say that each of the staff personnel I encountered were very curious and helpful. The process was well automated with regards to keeping one informed as to the numbers being called, answering questions, etc. The facility was clean and well organized, and the sitting was comfortable. The best recommendation I could pass on is for the customers who come in seeking services from the DMV. Go on the DMV website and research documents needed to accomplish the goal to which brought you there. If you show up without the correct information, or the information you brought is not in English, you will be turned away and have to repeat the visit. read more

Relieved to have had a great experience here today. Went to get my real ID, showed up about 10:30, was getting back in my car to leave right at 60 minutes later. Front line moved quick so long as you had all the documents you needed. The man who serviced me was super friendly. No complaints at all! read more

When it comes to the DMV, we are all a captive audience with not many options. That being said, if you are reading this review you are likely planning an upcoming trip to the DMV.. and just as likely not looking forward to it. In truth, after several visits to this particular DMV, I can honestly say that the Charlotte DMV on Arrowood Road is the rudest, most inefficient and lazy place of business I have ever seen. The other truth is that your own personal experience may be as easy as a summer breeze. At the end of the day, do I think it's worth driving another hour to go to another location? I do. Do I think unkind people shouldn't work with people? I do. Do I think this review will change anything.... not a chance. read more

This was by far the slowest DMV ever! They literally had 6/10 station workers go to lunch at the same time & of the 4 remaining only 2 could take card payments. Being it's 2017 & most people have cards the 2 workers accepting cash were just standing there or only taking cash customers as they came in. It was ridiculous. read more

This place makes you wonder how people that are illegal aliens and people that don't speak English get a license. They want proof of your address, SS card, and proof of insurance. One dummy even asked for a passport. It takes over an hour on a good day to get a "temporary license". They can't print it at the location, you have to wait several weeks to get the permanent one in the mail. This is an absolute joke. This place is located in a seedy strip shopping area. Right in front of this location are approx 30 signs that say " No Parking NCDMV" Got to be kidding. read more

Probably the worst DMV office in Charlotte. Get there extremely early if you want to get out quick. Very slow pace indeed.