Switched out original builder grade thermostats on two floors to provided new Ecobee smart units…read more The Master Touch Home Service was prompt to respond and provided excellent communication through texts and phones. My Tech arrived on time and described what was giving to be done. He even needed to pull new wiring from the units to the thermostats and thankfully he had attractive base plates to mount the Ecobees on the wall, as the hole left from removal was too large. He then worked with me on my app. I am planning to use Master Touch for some electrical work and I will hire them for spring and fall HVAC servicing. I highly recommend this independently owned professional company.

Our family had a fantastic experience with Master Touch Home Service in the replacement of our home…read moreheating and air conditioning systems. This recommendation is underpinned by responsiveness, excellent customer service, strong technical ability - and most importantly - a personable, trustworthy, and passionate owner-operator. With the turn of the seasons, our aging furnace wouldn't blow warm air. After researching local HVAC companies via online reviews, we connected with Master Home Touch Service in the Freehold/Manalapan area. The owner, Hovhannes Mirimanyan ("Hov"), was free that day for a service call ($100, but waived for larger projects). We mutually agreed that it was time to replace the 30 year-old furnace. Hov carefully walked us through the issues with our current furnace and air conditioning systems. He then outlined in a "no pressure" presentation several solutions, providing a cost-benefit analysis of each system (G/E, Rheem, Bosch). He showed us photo portfolios of past similar projects. A few days later, a three-person installation crew arrived at our home at 7 AM to perform the removal of the prior HVAC, and install the new system. The installation was completed by lunchtime, with our home left in pristine condition. The next morning, Hov returned to walk us through the details of the installation and how to perform basic maintenance items on the furnace. The Rheem system works great, is quiet - and connected to a smart Honeywell thermostat. The price paid was fair relative to the quality of services rendered. In summary, I highly recommend Master Touch Home Service for residential HVAC projects. They also provide commercial service and selecting plumbing services (e.g., hot water heater replacements).

When Garden State Air Conditioning came to give an estimate, and in the following days, they…read moreresponded promptly to our questions. Once we told them we were going to hire them to replace our central A/C, responses became sporadic until the job was done, but service declined significantly after payment. I am sharing my experience to caution others about the post-payment treatment by Golden State Air Conditioning. To provide a balanced view, the installation process was smooth, and their team was somewhat attentive until they received full payment. However, once the job was done, their customer service became totally unresponsive. Since the contract was signed, attempts to contact them for follow-up or support have been unsuccessful. Despite numerous calls, there has been no response, and messages remain unreturned. It appears that their business model involves providing excellent service to secure jobs and payment, followed by complete abandonment. This situation is frustrating and stressful, and customers deserve to be aware of their post-sale treatment. It is advisable to seek a company that stands by its work and respects customers' time after payment has been made. We've emailed Karina and text Brendon many, many times with no response. What a wonderful was to do business

The heating unit in my house stopped working and when I called Garden State they scheduled a fast…read morevisit. The technician , Jay, that came was very professional and friendly and fixed the problem very quickly. Bill L.

Have been with D & R for 20 years. The owner Rich does, or eversees everything done. He is Awesome,…read morehonest an with over 30 years experience by far the most knowledgeable professional I have worked with. Every year I get a Home efficiency report from NJ Nat gas. This year my home was more than 33% more efficient than an Efficient home, saving over $120 per month just on my gas bill. I followed all his recommendations on purchasing the most efficient unit foe my home as well as Insulation tips. I would recommend him every time.

Very responsive - here within 2 hours of initial call. Returned with part when he said he'd be here…read morethe next morning. Did testing to make sure everything running right. Rich was great to work with. Highly recommend.

Amazing! Friendly, fast and affordable!! Total game changer that they have actual appointment times…read moreand not a window. Shower cartridge was replaced in approximately 15 minutes! Very pleased and will definitely be using them again!!

Geno D just left. He fixed my wife's bathtub in 30 mins and cleaned up! 2 other plumbers wanted…read morethousand$ to break thru the wall. $200 later, my wife is smiling. Honest and professional, don't trust anyone else!!

Helped me over the phone first. Then they would set up an appointment. Very thoughtful and honest.read more

Nice service tech. Very polite Cleaned everything up. However, their back office was miserable…read more We tried to go through our insurance and this company refused to help us. They kept saying they didn't deal with the insurance companies, but yet they do. We ate the bill. We're not gonna put it through the insurance because we do not want to deal with this company again. I will never call them again for service.!!!

Freehold Mechanical great service great price awesome work…read more Installed electric water heater while we were away and the job went flawless. Thank you Mike!!! Mark Crocco

Knowledgeable ,fast response and a very fair price for a completely new heating and air…read moreconditioning system

We reached out for service in the morning because our thermostat dropped working. They were able…read moreto provide service the same day. It was during a heat wave so to have a same day call was fantastic. Add to that, they were courteous and the communication was ongoing throughout the day. Highly recommended!!!

I was completely satisfied with the service Andrei provided. He was very professional, honest and…read moreforthright. He was able to diagnose and fix the issues we had with our ac units when the company who installed them would not. I highly recommend his services.

Contacted them based on their stellar reviews on Google, but like another reviewer there stated,…read morethey must be bogus. First, I filled out their online form to request an appointment... it was for a Central Air system, hot water heater and furnace -- an $8000 job. Waited a few days -- no response. Called their office, left a message... waited 2 days -- no response. Called a second time, telling them if I didn't hear back from them this time, I'd find someone else -- guess what? -- no response. Could you imagine if you needed them in an emergency? Here I am offering them an $8000 job, and they're not interested... something is not right with this company. I would recommend you find someone else -- as I did. I called Arctic Air and they called me right back.

Loved that they showed up on time and wearing masks...the men that showed up were quick to identify…read morethe problem and explain the solution. They were prepared to start the job and do what ever was necessary to complete. In the middle of a heat wave, these guys did a professional job and did not take advantage of the situation. I have recommended them to all my neighbors and feel confident that the work they performed was done at the highest level. Would highly recommend!

Our 25-year old HVAC system was hanging on out of sheer loyalty... but the time had come to bite…read morethe bullet and purchase a new central air system. For those of you that have not priced these things out before, quite a bit has changed over time...like the cost! Also, technology has moved on as well, so it's virtually impossible to replace "just the condenser" without all the additional furnace components...they simply won't work together. We called several HVAC contractors...one of them being the large energy company we all know in this area. They came in and did their inspection and were very professional. But their price was 50% higher than the local competition. Yes you read that right!! I wasn't concerned about the "big guys" doing it right, since they are our current utility firm and we have appliance contracts through them. But in light of these tough economic times, I really wanted to give it to a small business. I just wasn't sure how well they would stand behind their work and whether they would do it right the first time. I did research and found two other options. The one that really stood out was AAA Comfort Air in Cream Ridge, NJ. They had over 95 five-star reviews, and although anyone can fake a review, I still felt compelled to do my due diligence. I set an appointment for Emil (the owner) to come in and assess the situation. He was professional, took his shoes off before entering (not at our request), and clearly laid out what was needed and NOT what was most expensive. As a matter of fact, he recommended options that were less expensive vs. those that would simply feed his wallet without added benefit to us. His demeanor was polite, knowledgeable, and he took the time (over 1-hour) to really explain everything without pushing for the sale. Additionally, there are some unique challenges in our home that require minimal dust due to some family health issues and he offered to put up plastic to separate the rooms to ensure a clean work environment. Well, much to my surprise, Emil, came back with an estimate that was truly outstanding vs. simply "competitive". Likewise, his firm provides a 3-year parts and labor warranty (not an option...he just provides it) along with the condenser manufacturer's 10-year. The others only offered 1-year.... that in of itself really resonated with me! We decided to move forward, and I have to say, we made the right decision. Emil and his team were outstanding. They arrived on time, ready to go, and their work was outstanding. Everything was done in one day, with a clean install and a fully working system. Look, HVAC replacement won't make your home look nicer, but it surely is important. No one wants to spend that kind of money unless they have to. Emil and his team were not only very competitive, but they delivered on their promises and were very customer focused. If you are seriously considering a project like this, you need to consider AAA Comfort air. They deliver on their promises and care about their customers. They go above and beyond and deliver with an eye towards balancing price with efficiency. We highly recommend them and you should absolutely include them in your decision-making process. They truly are "AAA".

Emil was very professional and answered all my questions. He installed a new unit for me and I…read morecouldn't be happier. When no one else answered the call Emil came through. Highly Recommend

We've been customers of Arctic Air Conditioning since 2017 and have always enjoyed excellent…read moreservice. We have our HVAC systems serviced every 6 months, and various services during the past 9years. Yesterday's technician, Victoria R, was extremely thorough and gave a detailed explanation of the items noted on the Home Health Report. She was respectful of my home (wore booties & cleaned up debris), friendly & courteous. Also, my husband & I were impressed that Arctic Air hired a female technician; more companies should follow your lead!

New AC unit out in 2024 Dec. Could not turn on unit when we…read morewent to use it 1st time in summer once we finally got an apt for them to come the unit barely called the house. This year same thing went to use unit today nothing... After 3 calls the earliest they can get here is Sunday! This is a brand new unit. I'm so sorry we used this company and do not recommend to anyone