I love the customer service for the staff is most helpful…read more Regarding selection, I have found the options most educational and we figure out together what are my best options. Thanks very much!

Excellent customer service. Easy process for a knee scooter rental. Easy return. Great quality…read morerental.

Haven't been in quite yet as I am exquisitely complicated and it's hard to get out sometimes. I had…read morethe pleasure speaking with David who was so genuinely interested in helping me. he was on top of everything, Making sure the store had what I needed. He ran order through to make sure he could get some of the items that I would normally have gotten across town. 5 Stars and I haven't even set foot in the store! Looking forward to seeing the inside soon!

Always so helpful and explained the difference between one product and another. So polite and…read morekindhearted to people

The sleep technologist in the Portland (SW Marlow) office is great, but the customer service is…read morehorrible. Their customer service is offshore. You can't call the office directly. They never answer. You have to leave a message. They don't call you back. Your doctor gives them orders and it takes them day/weeks for those changes to be made. They also give you incorrect advice. Always check with your doctor to verify what they tell you. Again, the technologist is great, but the problem is the customer service/compliance and the rest of the organization leaves a lot to be desired.

My initial dealing with this company was positive...but then…read more.. I "rented" a CPAP machine from SleepTech in the fall of 2025. My insurance at that time referred to them. In January of 2026, my wife retired from her job (our insurance source). I contacted SleepTech to let them know I was moving to medicare, and our new provider would be Kaiser Sr. Advantage (who have since taken my machine into their system and are providing supplies). I requested a pay-off amount form SleepTech, paid it, and closed my account...or so I thought. Now they are telling me I still owe a large sum of money, and I am getting repeated voicemails from them (when they've called, I have been busy on another call and unable to answer). When I call back, I am put on hold until I give up, only to get another call, then voicemail, thus starting the process over again. I DO NOT RECOMMEND THIS COMPANY unless you have no other choice (and honestly, the amount they've billed me on rent--now paid off--turns out to be more than buying a machine out-of-pocket would have cost me). Highly UNRECOMMEND!

I was having a HUGE problem finding info on wheels for my sisters Invacare power chair but Dave…read morehelped me out ordering & having them shipped directly to my sister. My sister lives in Milwaukie, OR & I live in Eugene, OR so arranging for this kind of thing gets tough sometimes. I'll be back when the big wheels needs replacing. My sister & I send many thanks to Dave. YOU'RE A ROCK STAR.

From the owner: Wholesale medical equipment & supplies.read more

Service to this location means you get NO SERVICE JUST AGGRAVATION AND LOSS OF YOUR OWN TIME AND…read moreHEALTH CONDITION!!! Danger Zone‼BTW...they will never return your calls...no matter how many messages you leave over several weeks‼ Sadly I must give a star to post my review...

Not reliable. Placed a resupply order weeks ago and the order still has not shipped. Called to…read morecheck the status 2 days ago only to be told that they need new chart notes from my doctor. Did they contact the prescriber? No. Not until I called to check the status. When I asked why I was told "sometimes things just fall through the cracks". I'm now having to clean and reuse my the one trach tube I have left. Tried speaking with a supervisor multiple times and was told they are all in meetings.

I came in with an elderly neighbor with a fixed income. He had a very cheaply made walker given to…read morehim by Medicare. One of the wheels had fallen off and he wanted help to repair it. They could not repair it and they were concerned about his safety. I asked if they knew any resources that could help him get an affordable new walker, the incredibly kind and caring woman went in the back and found a used walker that was in way better shape and gifted it to my vulnerable friend. It brought me to tears and has made a world of difference for my neighbor. He lives alone and is in his 80s. This place is employed by the most caring knowledgeable, helpful woman who restored dignity to my friend. Thank you.

Very nice people, the customer service rep seemed knowledgeable and was able to answer all my…read morequestions I had about CPAP supplies.