I've been to this store multiple times and the customer service is outstanding every time! I bought…read moremy bike here last year and you couldnt meet a cooler group of people that will always try to help. We worked with Dane and he was extremely accommodating when our tires were not holding air. He even helped us learn how to use our bike rack correctly, which he did not have to do. If you want to buy your bike from the best people, go here.

Very pleased to have purchased a Trek bicycle here. I have wanted a new bike for a long time…read more Although I looked online and could have likely found a slightly cheaper price or brand, I wanted to have store support when I needed assistance. Dave and the Walled Lake staff have been nice. They have helped me upgrade my base purchase of a Verve 2. Best part of buying a Trek bike is that it comes with a free adjustment and free tune up within one year of purchase. Compared to my previous bike, it is solid, quiet, and lighter due to the aluminum frame. I would purchase a different style bike from here. Look forward to diving deeper into the biking world.

First the good, and the reason for the one star (not that I could give less anyway)... the sales…read morestaff was very friendly. Kudos for that. Now for the bad, and let me preface this by mentioning that I spent a good portion of my adulthood racing and working in various bike shops. And I was the service manager in one, so I have a LOT of bike mechanic experience. If I were the service manager of this shop, I'd have fired the person who built my bike. Today I bought a particular TREK MTB at this store, because unfortunately my usual store didn't have one and couldn't get one. First problem: you are NOT supposed to use grease on a carbon seatpost with a carbon frame. It's LITERALLY PRINTED on the back of the seatpost, though it's something any good mechanic should know anyway. Sure enough they assembled it with tons of grease, and within just a 1 mile ride, the post slid down a good inch. So I degreased the post, and put 'carbon paste' on it to keep it from happening again. Second problem (picture attached): they mounted the remote shock lockout outboard of the brake lever, which means there's nowhere for your thumb to go when you wrap your hand around the grip. A simple look at the TREK website shows it's installed wrong. And switching them around after requires removing the grip. Sometimes that can be done without destroying the grip, sometimes it can't. So I've already had to buy new grips to fix their mistake. There were several other minor things that never would have been acceptable at my shop, but this is long enough already. I guess if you're looking for a very basic shop, or if you have your own mechanical skills, they're an acceptable choice. Otherwise, I'd highly suggest you look elsewhere. Oh, also, to make it even more insulting, they try to sell you a $150 tune-up plan, which just means you pay up front to have them continue to provide you with subpar repair service. Disappointed mostly because working in a bike shop was always more than just a blow-off job to me. Sad to see that's not the case here. I won't be back.

Best staff and service EVER! I walked in on the first warm day of the season and of course they…read morewere swamped with customers. But that did not stop them from getting me right in getting my inner tube switched out and checked out all in a matter of less than 15 minutes. Blake is the best! Best personality and service I have encountered in a long time. I'm definitely coming back here to buy my next bike.

The first snowstorm of the year happened a few days ago…read more My husband and i decided to visit Kensington Park. We arrived there expecting that there will be sleds, snowboards or skies available for rent. Unfortunately, there was no company around to offer snow equipment for rent on site. Searched on Yelp and found several sports shops and snow resorts that offer equipment for rent. Looking at the rent per day which is $39 per set, we decided to buy used equipment at Play It Again Sports. As we entered the store, there was already a line of parents and their kids at the register. Despite the short commotion, we were greeted by a big and tall caucasian guy. Originally thought he was the only one who worked there. Turns out there were other guys standing on the other side of the store that completely ignored us. A good suggestion for this store is for the employees to have at least a uniform or a nameplate to identify them as an employee. After finishing the last customer, the tall guy came towards and toured us around the store. He answered our return policy inquiry which convinced us into buying the equipment with no hesitation. 14 days return and refund if we are not fully satisfied. He enrolled us in the rewards program to track our order history and easy return. Great service! Speaking of equipment, this location had a lot of options for new and used skies and snowboarding equipment, for as low $20 for the shoes, and $12 poles. The lowest i could find for the snowboard with bindings was around $120. The burton shoes that is brand new was a steal for $80 compared to the online price of $180, minus the box ;-) We saw used frisbees, equipment and apparel for hockey, ice skating, golf and other types of sports. We kinda feel old to start a new hobby at a cost, so this store was the ideal place for us to get second-hand equipment. Will be back for my husband's snowboard and shoes ;-)

Visited the store this afternoon looking for used hockey skates and gloves for our son with bare…read moreminimum knowledge of what we needed. Jason was awesome! He showed us both used and new equipment and did not hover over us but instead, checked in on us from time to time to see if he had any questions. And we did! Jason answered all our questions. Thank you Jason, I really appreciate you. Top notch customer service! Store selection was great too.

Thank you Megan and Dave! We love our rented E-Bikes! Day 1 is a success, having biked around…read moreMaceday Lake and Lotus Lake. Diego's sportier Pedago is much zippier. My Pedago cruiser is perfect as I am just able to keep up. I am especially excited about your delivery service! Thanks again. We will be back when we are in town next.

Worst pedego dealer I've seen in 4 years. I own 3 pedego bikes and keep buying them because of the…read moredealer experience. I brought an element into their sister store they own in Florida to be told I needed a part that takes 3 weeks to get in. I had it ordered. took 5 weeks but what ever. I took the new part with me to Michigan to have it put on up here. this store ( same owners) , told me the things they wanted to fix totaling $880. I had to tell the 3 times I didn't want all these extras. I just wanted the throttle put on. I'm going to skip all the calls back and forth with them needing more money for more parts. they are very deceptive with what you ask for verses what the try and trick you into. the last straw was when they said , "if you buy the brakes I'll put them on for free. when I go to pick it up it's another $190 for breaks. lied to yet again. Be careful with this place. they talk like they want to help but all they want are the upsells

Rude, rude, rude!!!! I had order a bike rack and it was to be shipped to this Walled Lake location…read more I called to confirm pickup and Garrett (very nice), stated it had arrived. Today, I went to pick it up and was faced with the rudest person, Dwayne. I didn't say more than a couple of words, this guy was waving his hands about, snipping at me. I was shocked! A lady at the counter witnessed it and stated, he was very rude to me also. He should not be around customers. So Rude!!!!

I recently purchased a bike here. The staff was patient and very informative. Now I am just waiting…read morefor it to warm up outside! Thank you!

Was in search of potentially buying an eBike (had never ridden one) - and out of the several stores…read moreI visited - this place by FAR had the best selection and customer service. All of their bikes are beautiful, with excellent features. And Wes & Margaret are very accommodating. I have not decided yet on one - but this store is great for sure.

I purchased an e-bike in 2022 from eze bikes in lake Orion. I recommend them for buying and…read moreservicing e-bikes. Wes, Violet and Margaret are not only extremely friendly they are very helpful and professional. I learned a valuable lesson by taking my e-bike to another shop to get my brakes bled only to discover they broke a delicate connector on my bike making it no longer functional. Wes came to the rescue and fixed it getting me back on the road quickly! If you are interested in purchasing an e-bike don't hesitate to buy here. They are truly the best!!

Updated 6/26 Due to…read morethe actions of one person, or rather lack of action, the company as a whole should not be dinged. Within 2 hours of the ratings I finally received a call back. They came out and picked my bike up, road it (I verified this by marking the mileage down before they picked it up) put in on the diagnostic machine and confirmed the issue. I picked it up on June 24th and Josh was very professional, apologetic and polite (he wasn't the one who dropped the ball). I have trusted them for the past 4-5 years with my bike and I will continue to due so. Took bike in for service and driving home the "check engine" light comes back on....I called as soon as I made it home and now, six days later, I have yet to get a return call. I even called and left another message on Tuesday....really disappointed....now they get to talk to my credit card company as I will be issuing a chargeback.

They don't deserve a one it should have minuses. Took my quad for valves and clutch to be checked…read moreout. They replaced the battery, witch they just checked my battery the day before I dropped my machine off and it was good. Needless to say I made them take switch batteries back. They never checked the valves or the clutch what I took it in for. The invoice stated for them to be looked at. I guess they can't read. It their lost. The parts department sucks too. Just a bad place.

Just came in to listen to you guys talk about upgrades to a stage four and while I was sitting…read morethere, I heard my name and then seconds later I saw Andrea my favorite sales person. Each time I've come in there she always knows our name and remembers what we bought the last time and helps us keep building on the trends of our purchases. She is the best sales person I've ever met. She even walked me over to the parts department and showed me which speaker intercom system to buy. Andrea is a great sales person and an asset to your company.

Just purchased a bike through them and they're super amazing. Ami she's the best. First purchased…read morethem.