I have used D LUX Window Coverings for almost eleven years. Of all the services that I have used during a couple of remodels, they are absolutely the best! Excellent service and product knowledge are far beyond top-of-the-line!! I recommend them to everyone I know! Kaitlyn is the best! read more

I Learned more about the company's family than I did about window treatments, from having to sit through her son's basketball videos to her son's singing videos, her young daughter's pictures of the outfit she picked out to wear told me she was a little fashionista. Again, I learned more about the family, husband, grandfather,etc than I did about what types of window treatments I might be interested in. She never explained inside mounts versus outside mounts, Roman shades... NOTHING! Having lived in a Condominium back east for 28 years with 2 windows. Now, I was buying window treatments for my entire house! My eye sight is very sensitive light. I went with a black out shades... however never said anything about outside mounts so my shade have an inch and a half space between the window and the wall where you can see outside and light gets in, thats an inside mount. Big mistake! Funny enough, she came back the following day after I picked out my shades and shutters, because my dinning room shade she remembered I had high floor boards and she had to remeasure, I freaked out a bit as she had to move the shade inside a bit to it did not catch on the baseboard. She knew I my eyes were sensitive to light however the frame of the sliding glass door blocked any light coming in.... However 10 feet away my living room windows... She did not connect the dots! Who makes shade that have an inch and a half gap on the sides of the shades? Especially knowing the other homes she did in my new housing development the windows are not straight, you would think to recommend OUTSIDE MOUNTS! Oh and be expected to make her a cup of coffee... she prefer a double espresso and trust me... she doesn't need the extra caffeine shes had enough caffeine before she even showed up, bouncing off the walls. Call another Hunter Douglas Representative... especially in Sparks!!! RUN! What a mess! read more

I received an ad for 10% off window coverings. I was planning to get window coverings for 3 windows above my stairs so I reached out and asked for a quote. Bella was very quick in responding back to get measurements. I went into the showroom to see the different type of window coverings they offered and she sent me estimated quotes. Kaitlyn came out to measure my windows and gave me more information on the style of what I am looking for. They also sent me samples of the styles I liked to see if it looks good in my house. The quote after I chose the styles were a lot more expensive than I expected. That was after additional discounts were added. I chose the designer roller shades with solar and small add ons which came out to a total of $3118 for three windows that were about 23x40 inches. I did not want to get something cheaper that I did not like so I went for the more expensive style and price. Kaitlyn had to come back and double check on the measurements as well. It took about 3 weeks for my shades to be ready and installed. Bryan got the three windows installed in about an hour and a half. He showed me how to use the controller which is attached to the wall, both at the top and bottom of my stairs. It can also be controlled on an app on my phone too which is very convenient to have set times the shades automatically open/close on a schedule. I noticed a big difference in the privacy the roller shades gave even though I selected the semi-opaque shades. Previously, I can see directly into my neighbor's house at night when they have the light on, but now I cannot see through even when their light is on so I am assuming it is the same when they look through our windows. Overall, it was worth it and it looks really nice as well. The shades are slightly crooked, but that may be from the house not being perfectly aligned around the windows. The service has been amazing from everyone I worked with at DLUX, and so I would recommend them if you need window coverings. read more

DLUX Window Coverings - Designer Roller Shades - Shades & Blinds Near Me - Reno, Nevada

Stunning drapes! I worked with Kaitlyn who was such a delight. She offered me suggestions which were spot on. The quality of the work, fabrics, and smooth installation were impressive. Excellent service, communication, and expertise. I'm thrilled with my drapes and they way they have changed my bedroom and living room. Thank you, Kaitlyn and Olivia!!!! read more

DLUX Window Coverings - Shades & Blinds Near Me - Reno, Nevada

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I hired DLUX to install my drapery. They were impressive from start to finish. From consultation to installation the folks at DLUX took care of me thoroughly. I had hired a competitor in my previous home and DLUX made me feel like a queen in comparison. Thank you DLUX team! read more

I've used DLUX on 5 jobs. Kaitlyn and crew always do a great job! Always the best service and Hunter Douglas top quality. Love the blinds!

From start to finish, D Lux was prompt, knowledgeable and a delight to work with. We started with Olivia as our initial introduction and worked with Caitlin on the specific model and color choice. Delivery was 4 weeks and Garrett installed. No glitches and each one of interactions was delightful. We highly recommend this organization and the Hunter Douglas product. read more

We relocated to Reno from California. Our Reno home had very sad and tired window coverings - think they were at least 20 years old. We got in touch with Olivia and Kaitlyn from DLUX we're blown away by their excellent customer service! We ended up doing our entire 3600 square foot home in Hunter Douglass Pirouette window treatments in a variety of complimentary fabrics. Kaitlynn was cognizant of our budget and concerns we had re installation since we were also doing a lot of other remodeling projects including new carpet and painting. Garrett did the installation in two stages and did a stellar job (plus admired our cat!). We are thrilled with the final product - they were not inexpensive but we feel we got TOP quality, excellent customer service and new friends for life (Olivia, Kaitlyn and Garrett). read more

I rarely if ever write reviews on companies but as a newer resident in the Reno area with a higher end home maybe this will help another neighbor. Dlux was recommended to me by a local designer. I needed both motorized drapes for a master bedroom and various solar shades around the house. Dlux is a major proponent of Hunter Douglas which is also one of the most expensive shades you can get. What i believed to be the owners cathi and her daughter Kaitlyn came to my home several times. On the front end they come across as family and we're quirky but knowledgeable. During the measuring phase of the job i witnessed Kaitlyn and her mother constantly second guessing each other on the drapes measurements and projections which will become relevant in a moment. The front end of the experience was quirky like i said. Kaitlyn can be pushy and not listen to what the customer wants and tries to push you into what she wants in your home. But i rate companies on their follow thru and after care. That's where the family feeling turned to a "not it" vibe pretty quickly. I bought three different types of Hunter Douglas shades. The most expensive product on the market. The solar shades that are mechanical are hard to move and get caught on the windows and loose chains. The largest shades control chain broke off in my hand the first time i went to raise it. I also bought motorized solar shades. One of those unraveled itself and was lying on the floor one day when i got home. And lastly i bought a Roman shade with blackout in the center. The door shade material ripped off and was just hanging. Then there's the motorized drapes. They sit to close to the wall and when you operate them they aren't smooth and tug at the solar shades that are underneath for privacy. In all fairness to Dlux The Hunter Douglas company must be going thru some quality issues and i asked Dlux to offer me a different brand or other solution because if one shade is bad more are probably going to fail and I've been afraid to use the shades because of that. Kaitlyn has now responded that i should call Hunter Douglas but i didn't buy the shades directly and my relationship is with Dlux. Long story short. I spent over 20k with Dlux and have broken shades and drapes that aren't properly fitted to the wall and the company has zero urgency to rectify my issues or provide me with a different alternative. They've taken a shade for repair and said they'd put up a temp shade since it's the master bathroom but that didn't even happen. I guess my point to all this is. If it's a simple shade with not much issue Dlux is probably ok. If it's a complicated custom job and there's any problems on the backside i probably wouldn't recommend this company. read more

I had recently worked with DLUX Window Coverings to purchase a long life battery for my auto shades. The staff was extremely helpful and ensured the batteries worked for my system. they went over and beyond with follow up to ensure all my needs were met. I strongly recommend using DLUX and I will definitely use them for my future projects. Thank you DLUX team!!! read more

Super quick and efficient communication. Everyone involved in the process knew what they were doing and had copious amounts of experience and knowledge. I love that they come to you, and measure twice. Considering the market there was an understandable long wait period- my coverings came about 4-5 weeks later. But worth it. Highly recommend. read more

Kathy is so efficient. The shutters are Hunter Douglas- great quality. The price is the best out of 5 comparables. Shutters for the entire house, 3300 sq feet. Kathy came to measure. We had no window covers at all. I asked Kathy if she can make it happen in very short time. All window shutters are installed in 2 weeks. No problems at all. So efficient and such grear quality. Thank you, Kathy. read more

Kaitlyn and her team are THE BEST. D Lux installed shutters throughout my house, as well as a remote controlled power shade for my large picture window. The products are top quality and the service is unsurpassable. When my power shade stopped working about 2 years after installation (the batteries were low), Kaitlyn responded immediately and replaced the batteries with a rechargeable pack. At no cost ! I just wish I needed more window coverings read more

We had custom cushions made and they turned out perfect. The stitching has held up great. Their team was easy to work with. Overall great job. read more

A place for real "team" work to get my custom drapes, roman shades, blinds and bedding done beautifully and for a very fair price. Wouldn't dream of using anyone but DLUX. read more

Always such a pleasure working with D-LUX window coverings! They are so professional, timely, do amazing work- and so organized from start to finish! Really can't recommend them highly enough! From fabric and roller shade suggestions to just being so easy to chat with- this is your one stop shop for it all!! They're the BEST!!! read more

Kaitlyn and Natasha were both easy to work with and always provided great customer service. We bought blinds for both business and home. Used basic blinds for business, but used electronic blinds at home. Love that the blinds go up at a certain time every day with the electronic blind. Helps me get out of bed when I would rather sleep in. :p read more

I had a great experience with D-Lux Window Coverings. Between the coordination, sales, and installation, it was a smooth and painless process. I'd highly recommend. read more

Amazing amazing amazing! I really need someone with an interior design eye and Kaitlynn was great! Her attention to detail, professionalism, and follow through are amazing! read more

This is a follow up on my original review dated 9/20/19. We recently experienced some problems with our shutters. DLux, sent Carrie out to inspect the issue. She diagnosed the problem and ordered replacements. The shutters were ordered and installed. Now everything is working fine. It has been two years since DLux installed the shutters. There was no debate about the old shutters and absolutely no charge to replace. DLux was fast, courteous, and efficient. This is outstanding customer service read more

We recently had new window treatments installed in our home. We chose the DLUX window covering store on S. Meadows Parkway in Reno, and we are EXTREMELY happy that we did. Their business card says"Superior service sets us apart," and this is absolutely true. Kaitlyn Agajanian is a caring, charismatic and professional sales person, and installer. She guided us through the entire process, and was very sensitive to our needs, budget, and taste in material. We are delighted with the entire staff at DLUX, and HIGHLY RECOMMEND THEM for your window treatment needs. Penny Pemberton, & Carol Neel read more

D-Lux had great customer service. Kaitlyn was very helpful through the whole process and walked us through all of our options. She was very patient and gave great advice. I would highly recommend them to anyone and their prices were also very competitive which is amazing for a company that has such outstanding customer service. read more

Working with Nouveau Designs, Cathi Bales (owner) and Nicole Marquez (designer) was a great pleasure. They both helped me with decisions, were incredibly patient with my indecisions and many many questions. I generally knew what I wanted for my window treatments but they helped me understand points I had not thought of, hence, hiring the professionals. They helped me with fabric choices, what to line my linen drapes with, colors, hardware, and wall height mounting choices. Then of course, sewing the drapes, ordering the natural shades (I wanted a specific brand) and installing. Both Nicole and Cathi were fun to work with, professional, and such good listeners to my needs and wants. It's refreshing to work with professionals that take the time to understand the clients wishes, as well as, help the client understand certain aspects of the job in which the client may be unaware (as in my case). I learned a lot through this process. They not only were fun to work with, but I love the finished product. I knew I was in good hands. My window treatments in my family room and kitchen are beautiful. I now have natural shades with ivory lined linen drapes. Cathi and Nicole were always prompt for our appointments and went above and beyond in regards to their patience and understanding of my many concerns regarding my window treatment choices and how they would compliment my next project. I am so happy that I have found a local professional to help me in the future with everything from window treatments, bedding, table linens and even pillows. Cathi Bales is a very talented fabricator and Nicole Marquez' design skills are equally impressive. A dynamic team :) Sent from my iPhone read more

D-Lux Window Coverings has some of the best customer service I have ever experienced. We used this fantastic family owned company for our new home window coverings. The owners are so nice and respectful. They gave us professional suggestions and we couldn't be happier with the final product. Our drapes and window shades are truly perfect and exceeded our expectations. Everyone we dealt with while working with D-Lux were amazingly friendly and helpful. We also received a very thoughtful and generous gift from them as a "thank you". We are so thankful we chose to use D-Lux for our window coverings. Thank you so much!! read more

These fine people, Cathi, Kaitlyn, Natasha, Zach and Carrie provide a great product, along with outstanding installation and customer service including competitive pricing. They also provide excellent design consultation. We couldn't be more satisfied with their blinds and panels. read more

We just had D-Lux put shutters in our home and we couldn't be happier!! From the moment we entered the showroom to the installation it was really a awesome experience! Everyone that works there is great! Zach the installer and Jasmine were fast , efficient and very careful. They were very knowledgeable about the products. We highly recommend D-Lux and will definitely use them again for any of our window treatments needs. Thanks again for being so awesome!!!!!!!! read more

DLUX Window Coverings is really a fantastic company to work with. We have worked with Caitlin at DLUX over the last 5 years on two different houses. She is knowledgeable and great at her job. They stand by their work and have helped us change things as we needed to change or upgrade our window coverings - always on time and ready to help! read more

The quality, price and installation were all good. They also work with Nicole an interior designer who was able to assist us with selecting product and material. read more

Although they are very nice people, the end result was very disappointing. My custom bedding does not fit properly in any direction although all the measurements were made here in my home by Cathi. The additional weight should have been accounted for. The custom draperies hang badly; very wrinkled. Cathi did return to steam them but this did not fix the problem. Very expensive material; expensive work; and I am not very happy with the end result. read more

Cathi and her staff are professional, dependable, and honest. As a local Reno designer I have used Nouveau Design for the past eight years, with consistently beautiful results. Cathi keeps her pricing so competitive and her service so top notch, why would I take my business anywhere else. I recommend only her to my clientele for hard covering, soft coverings, bedding, and Upholstry. read more