I booked a DLTB bus lazyboy for a 4:30pm trip Aug 3, 202f from Sorsogon PITX to Cubao. Lazyboy seats costs more because of the comfort, extra leg room, etc. The bus was late by 30mins, it arrived around 5:03pm. There are a lot of redflags already.
1. Late arrival
2. Aircon was a bit hot, my back was sweating the entire time
3. My seat will not recline, seats are a bit cramped.
4. USB chargers not functioning.
5. The driver/conductor were not communicative. One was just at the back sleeping the entire trip.
Here comes the trouble - during travel we noticed that it's getting hotter but the assistant was just snoring at the back that we have to wake him up. We arrived at Naga terminal. They said they will look for a technician to fix the aircon. Then the next thing they said was to eat and take a break as this was a long wait time for us. We arrived around 9pm, the replacement bus arrived 12midnight. It looks like it came all the way from Sorsogon because of the sign board that shows matnog (we were told it will come from Legaspi). The replacement bus was a downgrade, cramped chairs, non-lazyboy. At least the aircon was cold. We had to make few stopovers. Overall, it took us 19hrs travel time from 5pm to 12noon the following day.
Worst experienced bus travel using DLTB services.
1. No holding facilities during bus failures.
2. Defective chairs
3. Non functional charging ports
4. Driver/conductor are non communicative. Not trained in customer service.
5. No refund given - we paid for a lazyboy, we ended in a regular aircon bus + 19hrs ride. read more