Great experience with SoCal Auto Group! I've bought a car from them before and had a really good…read moreexperience, so I felt comfortable coming back. Dimitriy helped me out and was great to work with. He's knowledgeable, experienced, patient, and never made me feel pressured. He took his time showing me different options and gave me honest advice about which cars would be a good fit for me. What I also really appreciated was that he gave me helpful advice about the car and even recommended some good places for maintenance in the future. You can tell they actually care about their customers and aren't just trying to make a sale. Overall, great service, good selection, and good people. Definitely recommend SoCal Auto Group, and ask for Dimitriy!

Dimitry was great, drove in from the Central Valley, he helped get everything squared away prior to…read moreme making a 300+ mile trip to pick up the truck. Taking the drive at 1st was scary since I didn't know what I was getting myself into. 10/10 experience, truck was great. Test drive was as good as it gets. Dimitry was pretty straight forward, no hidden fees and stupid add ons. If anything I decided to get add ons.

What a fabulous experience! We went to see a particular color Honda. No pressure, they were so…read morenice. Sales person Ruben Rodriguez was very helpful and knowledgeable and actually delivered the car to me at my work! No pressure from the general sales manager Majd Alawad. Very casual and comfortable and laid-back and made the entire buying experience something we've never experienced before in the last 5 new cars we've purchased. Finance Maria Spencer was very friendly and knowledgeable and took good care of us. I'm looking forward to getting my car serviced there. I can't say enough wonderful things about the sales experience. They were all top-notch!!!

Once again Swickard Honda of Thousand Oaks Service Department has come through for me and my…read morefamily. Having to deal with a vehicle repair can be costly both financially and emotionally but Glen, Maxx and Greg teamed up and provided a very helpful and resourceful solution to our problem. I have been coming to this dealership for many years and will continue to do so. If you need your Honda serviced, or just have a question, this is the place to go. They are caring, friendly and professional. Thank you Swickard Honda of Thousand Oaks. - Daryl Walls, US Navy Retire.

We had a significant car repair at the dealership. We were very stressed about the car repair and…read morethe dealership was so kind and accommodating. Odalys was absolutely amazing and compassionate when hearing about our situation. We credit her with making our experience so positive. She was responsive, knowledgeable, and communicated throughout the process. The manager is also very helpful. On a sidenote, we had recently used another Swickard dealership in the area for our other vehicle. The experience was night and day. Acura seems to be a well run Place and we have full confidence in them. Thank you!

Watch your statement in the service department, I was told verbally that my discount was applied,…read moreglad I checked when I got home. They only applied half the discount. After calling and asking to change the invoice, the price was increased, then they applied discount. Made another call, told them to honor the original price with the discount. Another day, the bill was finally correct. My point: watch your statement.

My wife and I are planning a cross country journey in our truck.. we stopped into a Just Tires to…read morehave them check our tire pressure etc. The guy there told us to put more air in than the manufacturer's suggested... and we trusted him, for no good reason other than he worked in a tire shop for crying out loud.. so we allowed him to do so. On further investigation - basically google lol- I determined that it was NOT a good idea... so I decided to drive down the road from where we're staying and happened upon Agoura Car Care. I pulled in and told the guy what I discovered and how our tires are now what I believed to be over-inflated. He agreed and said "no, you absolutely do not want to have them that far over the psi for your truck/tires.." and he proceeded to let out the right amount for us. I shared with him that we were about to embark on a cross country journey and he asked if anyone checked my spare? I told him that the other guy didn't even ask about it.. so without hesitation he popped down and slid under the truck and checked. 20psi. well below and he filled that up. THEN, he opened the hood and checked all the levels and oil. All looked good. However, he suggested that we grab some extra coolant just in case and told us the right kind to get. So we did. ;) A few things... 1. This man's name is Daniel. You just don't meet people like him very often in life in this day and age. 2. The shop was closing up and he went out of his way and he took the time to help us. 3. And did it with ease and a smile. He was genuinely happy to help without hesitation. And he didn't even know us. Thank you Daniel... you are a good man and we are so very appreciative of what you did for us. Go to this shop. There are good people there. Good, kind, honest, knowledgable and helpful people!

I had a flat tire in the area and they did a wonderful job of patching me up quickly so I could…read morecontinue to be on the road. They were so friendly and helpful, excellent service, highly recommended for any of your tire needs!

We have followed Eric and his business's for years and have gotten at least 6 cars from him and his…read moregreat staff. This time we were lucky to have been introduced to Elliot to work with. We couldn't have asked for a better partner. Hopefully we weren't too demanding - we were set on 1 color for our Ionic 5 limited. Elliot got the car and the deal we asked for and made it very convenient and easy. Wouldn't purchase a car from anyone else! Heavily recommend V2 to anyone who would listen. * One thing I would suggest is that this particular dealer we dealt with, send more informative people to deliver the car.*

These guys make it such a seamless and enjoyable experience buying a car. Very knowledgeable and…read moreprovide honest feedback to help make decisions. They went above and beyond to make this customer happy. Not the first time Ive used them, nor will it be the last. Thank you Eric!

Giovanni Ramirez assisted me with purchasing my Bz4x. I really appreciate the time he took to make…read moresure I walked out with a great deal! I highly recommend his salesmanship and service. Thank you, Giovanni!

We have just had a great experience with Thousand Oaks Toyota…read more Cory took care of us and got us a Corolla just the exact way we wanted it at a great price. Susan got us in and out of the finance office super quick. And a big shout out to Darci from 805 Auto group who referred us to Cory. If you want a great car from a professional auto sales group, go see Cory at Thousand Oaks Toyota.

After having a service done at EnvisionFord in Oxnard, I decided to drive the 30 extra miles (I…read morethink that clarifies how I feel about THAT dealership ) to give DCH Ford of Thousand Oaks a shot. Pretty much everything about the experience there was so much better. The 40k mile service is basically a glorified oil change (oil change and new cabin air filter) I was a little early but was still checked in quickly and professionally by Tony prior to my actual appointment time. He clearly informed me of the work to be done and an approximate time it would be done. While waiting in the lounge a technician came in and gave me a spare set of keys he happened to have that fit my brand of roof rack mounts. That was unexpected but cool. The service was done quickly but the best part was that while checking out I was simply told that it was all green lights on my vehicle nothing additional was needed. I was honestly expecting a Jiffy Lube style full court press to add additional services. All in all, great experience.

Go to Galpin or Price. Avoid DCH because of one word: dishonest. And because of a culture that…read moreappears to condone dishonesty. Luis "Lou" Fajardo lied to my face. I brought my Ford Mustang Mach-E to DCH Ford of Westlake for a lease return. Lou told me I could not return it there because, according to him, "In California, you are required to return a leased vehicle to the same dealership where you originally leased it." When I told him that was absolutely not true (Ford Credit told I can take to any dealership), he doubled down -- and got condescending -- telling me this was the third dealership he'd worked at and that he knew the rules. And this wasn't a private conversation. There were three or four other dealership employees in the office with Lou while he was telling me this. They heard the entire exchange and stood by silently. Not one of them corrected him or said, "Actually, that's not the rule." They all watched while a customer was being given false information by someone in management. So I asked Lou a pretty obvious question: If I had leased the car from a Ford dealership in Eureka, California, would I really be required to drive hundreds of miles back to Eureka just to return it? That's when he suddenly pivoted. Now the "California requirement" disappeared, and Lou told me the real problem was that they didn't have room on their lot. He literally told me to go look at the lot because they didn't have space for the car. Even that explanation was bogus. This was a lease return, not me asking DCH Ford to buy my car and permanently add it to their used-car inventory. If the dealership doesn't want to purchase the returned vehicle from Ford Credit, it goes through Ford Credit's normal lease-disposition process. If "we don't have room" had been Lou's answer from the beginning, I would have been frustrated, but at least he would have been straightforward and honest with me. If you don't want to take the lease return, just say it. Don't lie to me about a fake California law to make me go away. That's not just poor customer service. That's an integrity issue. And when several other employees hear it happening and nobody says a word, it raises a much bigger concern about the culture of the dealership -- not just the behavior of one manager. Customers should be able to trust what a dealership manager tells them. If you don't want to accept a lease return, tell the customer the actual reason. Don't invent a California requirement to get them out the door. I can deal with inconvenience. I have a much bigger problem with dishonesty. I've leased a vehicle from Galpin before. I'm interested in Ford's upcoming Fathom EREV. DCH Ford of Westlake - the one in my backyard - will not get my business. If honesty and integrity matter to you when choosing a dealership, I'd seriously consider whether they should get yours.

Israel and Jay really care of the client. Awesome team to work with. Even tho Javier is new. He did…read morean amazing job!

Israel was very helpful. He was also very knowledgeable with all the vehicle options.read more

The last time I purchased a vehicle was in 2009, so I became anxious and apprehensive knowing it…read morewas time to look for a new car that was more reliable and not in need of a multitude of repairs. Larry Gootkin at Mercedes-Benz of Thousand Oaks transformed what I had been dreading into a genuinely pleasant experience. From the moment I made contact and started working with him, Larry was effortlessly amiable, personable, and easy to talk to. From start to finish, he made the entire experience feel relaxed and stress-free. Buying a car can sometimes feel overwhelming, but Larry made the process simple and efficient. One of the things that stood out to me most was a small but incredibly thoughtful gesture. Before I traded in my old car, Larry offered to take pictures of my mom and me with it so that I would have a memory before saying goodbye. Trading in a car that you've had for nearly two decades can be an emotional experience, especially when you have so many memories attached to it. I really appreciated that he took the time to recognize that and help me preserve the moment. Larry also went the extra mile after the sale. He checked in with me the weekend after I purchased my 2022 Nissan Sentra to see how I was enjoying the car. That follow-up showed me that his care for his customers doesn't end once the paperwork is signed. Overall, I couldn't have asked for a better experience. Larry never made me feel pressured, and his actions showed me that he genuinely cared about me as a person and about making sure I had a positive experience, rather than simply seeing me as another sale. That level of genuine care really set him apart. If you're looking for someone at Mercedes-Benz of Thousand Oaks who will make the car-buying process easy, comfortable, and personal, I would absolutely recommend Larry!

We initially had a positive experience at Mercedes-Benz of Thousand Oaks. When we arrived, we were…read moregreeted by the finance manager and offered water, which we appreciated. We then met Larry, who assisted us with the EQE we were interested in. He was initially very polite, friendly, and helpful, and our test drive went well. Unfortunately, the experience changed significantly once we decided to move forward with the financing application. At that point, Larry's demeanor seemed to noticeably shift. He appeared irritated and frustrated, and the way he communicated with us made us feel increasingly uncomfortable. For example, when he was requesting information regarding our employment, his response was, "No, I need the exact information." While we completely understand that specific information is required for a credit application, it was the tone and manner in which the questions were being asked that made the interaction uncomfortable. We tried to remain calm, respectful, and professional throughout the entire process, but it was very apparent to us that something had changed in his attitude. We were there slightly past 8:00 p.m., and we understand that he may have been ready to leave for the evening, but as customers who were seriously considering purchasing a vehicle, we still expected the same level of professionalism throughout the entire transaction. What was especially disappointing is that we genuinely liked the EQE and were prepared to continue with the purchase process. However, because of how uncomfortable the interaction became toward the end, we ultimately decided that we did not want to move forward with the purchase at this dealership. The beginning of our visit was pleasant, but unfortunately, the way the experience ended completely changed our impression. Customer service is extremely important when making a major purchase like a vehicle, and we did not feel comfortable proceeding after that interaction.