Did a bait and switch where they advertised one price and added non removable addons that jacked up…read morethe price. Illegal in cali, will be reporting to FTC, AG and DMV. Updates: After speaking with the manager, they decided to honor the $500 test drive discount and the ad price, no add ons. Even held the car for me for a couple days, and stayed solid despite other interested buyers. Important notes Niko - Great salesman in the sense that's hes not super pushy and allows me to really feel comfortable and run my full PPI inspections and any other tests in order to feel good about buying the car. No more bait and switches after we agreed on an out the door price. One of the few honest ones out there. Managers Bryan Nguyen and Jan Jazwari were fantastic, kept to their word and helped me out. Super friendly, good on the negotiations, and held strong on our agreed price and when I would come in the pick up the car even after other interested buyers came in (Negative) Tim - Super pushy and shark like finance person. Tried to force me to sign and buy the car before I could come in to inspect the car and semi-tricked me by saying if I signed the documents and I dont like the car and it couldnt pass PPI, I wasn't on the hook, even though that was clearly not what was on the documents. Not super friendly, and I had to have Niko and Tim step in a room for a 3 way call and me to get very confrontational with Tim to call him out on his BS and for him to back off and honor the hold that the managers and I had agreed. In the very end, he tried to gaslight me by saying that he "never forced me" to sign any documents and wouldn't sell the car from under me when that was clearly the implication (said he had multiple interested buyers and wanted the car for his own daughter if I didnt sign). At the end of the call he said something along the gist of "well I dont control the holds so if sales said they would honor the hold, I guess you are good" and "I guess you dont have to sign". Too bad he controls all the final payments which were painless after I came in and actually finalized the agreements. Not a great guy to deal with if you want an honest seller, so I would watch out for him.

Service Dept. never answers the phone. Also, services here…read morewill run you at least 30% higher price than any other certified repair shop in the area.

We setup an appointment, the appointment was honored and we sat and talked business. After…read morenegotiable conversation we settled and sealed the deal with help of our credit union we were able to finance the vehicle. Special thanks to Gary and the Staff for satisfactory and superb service. They went above and beyond our expectations on helping us secure the vehicle of interest. Have confidence that you will be taken care of at this dealership with their abundant selection of inventory on their lot. Please feel free to visit or walk in and help by supporting and contributing to your local dealership. We will definitely recommend this place to friends and family. Thanks again!

Acura of Thousand Oaks was wonderful. They made the customer experience feel special. All of the…read moreservice advisors we previously worked with are gone now that it's Swickard. They have scaled back on everything that made the waiting room comfortable. The lady we worked with this visit, Gabi, was lovely. She did her best to ensure we had a good experience while we waited by offering us a courtesy ride to a local restaurant. The gentleman who drove us has been here a long time. He's lovely. We have two Acuras serviced at this dealership. I wish companies were better at retaining the people that make their businesses strong. Relationships are important. We hope Gabi will still be here when we return.

My wife and I are planning a cross country journey in our truck.. we stopped into a Just Tires to…read morehave them check our tire pressure etc. The guy there told us to put more air in than the manufacturer's suggested... and we trusted him, for no good reason other than he worked in a tire shop for crying out loud.. so we allowed him to do so. On further investigation - basically google lol- I determined that it was NOT a good idea... so I decided to drive down the road from where we're staying and happened upon Agoura Car Care. I pulled in and told the guy what I discovered and how our tires are now what I believed to be over-inflated. He agreed and said "no, you absolutely do not want to have them that far over the psi for your truck/tires.." and he proceeded to let out the right amount for us. I shared with him that we were about to embark on a cross country journey and he asked if anyone checked my spare? I told him that the other guy didn't even ask about it.. so without hesitation he popped down and slid under the truck and checked. 20psi. well below and he filled that up. THEN, he opened the hood and checked all the levels and oil. All looked good. However, he suggested that we grab some extra coolant just in case and told us the right kind to get. So we did. ;) A few things... 1. This man's name is Daniel. You just don't meet people like him very often in life in this day and age. 2. The shop was closing up and he went out of his way and he took the time to help us. 3. And did it with ease and a smile. He was genuinely happy to help without hesitation. And he didn't even know us. Thank you Daniel... you are a good man and we are so very appreciative of what you did for us. Go to this shop. There are good people there. Good, kind, honest, knowledgable and helpful people!

I'm disappointed to leave this review because I've been going to Calabasas Car Care for years, but…read moremy experience at Agoura Car Care today was extremely frustrating. I scheduled a 9:00am appointment and was told it would take about 1-2 hours. When I dropped my car off, they said they would look it over and call me before doing any work. After two hours with no update, I called and was told they hadn't even looked at the car yet because a technician had quit and they were busy with emails. I understand things happen, however, if that was the case, I should have been called right away instead of having my entire morning wasted. It had been two hours and no one even looked at my car. On top of that, the communication was poor and the attitude on the phone as well as in person felt dismissive and unprofessional.

We have followed Eric and his business's for years and have gotten at least 6 cars from him and his…read moregreat staff. This time we were lucky to have been introduced to Elliot to work with. We couldn't have asked for a better partner. Hopefully we weren't too demanding - we were set on 1 color for our Ionic 5 limited. Elliot got the car and the deal we asked for and made it very convenient and easy. Wouldn't purchase a car from anyone else! Heavily recommend V2 to anyone who would listen. * One thing I would suggest is that this particular dealer we dealt with, send more informative people to deliver the car.*

These guys make it such a seamless and enjoyable experience buying a car. Very knowledgeable and…read moreprovide honest feedback to help make decisions. They went above and beyond to make this customer happy. Not the first time Ive used them, nor will it be the last. Thank you Eric!

We have just had a great experience with Thousand Oaks Toyota…read more Cory took care of us and got us a Corolla just the exact way we wanted it at a great price. Susan got us in and out of the finance office super quick. And a big shout out to Darci from 805 Auto group who referred us to Cory. If you want a great car from a professional auto sales group, go see Cory at Thousand Oaks Toyota.

An amazing easy experience I knew what I wanted and they…read moreprovided it for a fair price My salesperson Patricia was willing to do whatever she could to make us happy Highly recommend

After having a service done at EnvisionFord in Oxnard, I decided to drive the 30 extra miles (I…read morethink that clarifies how I feel about THAT dealership ) to give DCH Ford of Thousand Oaks a shot. Pretty much everything about the experience there was so much better. The 40k mile service is basically a glorified oil change (oil change and new cabin air filter) I was a little early but was still checked in quickly and professionally by Tony prior to my actual appointment time. He clearly informed me of the work to be done and an approximate time it would be done. While waiting in the lounge a technician came in and gave me a spare set of keys he happened to have that fit my brand of roof rack mounts. That was unexpected but cool. The service was done quickly but the best part was that while checking out I was simply told that it was all green lights on my vehicle nothing additional was needed. I was honestly expecting a Jiffy Lube style full court press to add additional services. All in all, great experience.

Go to Galpin or Price. Avoid DCH because of one word: dishonest. And because of a culture that…read moreappears to condone dishonesty. Luis "Lou" Fajardo lied to my face. I brought my Ford Mustang Mach-E to DCH Ford of Westlake for a lease return. Lou told me I could not return it there because, according to him, "In California, you are required to return a leased vehicle to the same dealership where you originally leased it." When I told him that was absolutely not true (Ford Credit told I can take to any dealership), he doubled down -- and got condescending -- telling me this was the third dealership he'd worked at and that he knew the rules. And this wasn't a private conversation. There were three or four other dealership employees in the office with Lou while he was telling me this. They heard the entire exchange and stood by silently. Not one of them corrected him or said, "Actually, that's not the rule." They all watched while a customer was being given false information by someone in management. So I asked Lou a pretty obvious question: If I had leased the car from a Ford dealership in Eureka, California, would I really be required to drive hundreds of miles back to Eureka just to return it? That's when he suddenly pivoted. Now the "California requirement" disappeared, and Lou told me the real problem was that they didn't have room on their lot. He literally told me to go look at the lot because they didn't have space for the car. Even that explanation was bogus. This was a lease return, not me asking DCH Ford to buy my car and permanently add it to their used-car inventory. If the dealership doesn't want to purchase the returned vehicle from Ford Credit, it goes through Ford Credit's normal lease-disposition process. If "we don't have room" had been Lou's answer from the beginning, I would have been frustrated, but at least he would have been straightforward and honest with me. If you don't want to take the lease return, just say it. Don't lie to me about a fake California law to make me go away. That's not just poor customer service. That's an integrity issue. And when several other employees hear it happening and nobody says a word, it raises a much bigger concern about the culture of the dealership -- not just the behavior of one manager. Customers should be able to trust what a dealership manager tells them. If you don't want to accept a lease return, tell the customer the actual reason. Don't invent a California requirement to get them out the door. I can deal with inconvenience. I have a much bigger problem with dishonesty. I've leased a vehicle from Galpin before. I'm interested in Ford's upcoming Fathom EREV. DCH Ford of Westlake - the one in my backyard - will not get my business. If honesty and integrity matter to you when choosing a dealership, I'd seriously consider whether they should get yours.

I had an outstanding experience working with Anthony at Shaver Automotive Group in Thousand Oaks…read more From the moment I walked in, Anthony was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. He took the time to answer all of my questions, explained everything clearly, and made the entire car-buying process smooth and stress-free. His honesty, attention to detail, and excellent customer service really stood out. If you're looking for someone who truly cares about his customers and goes above and beyond to make sure you're happy with your purchase, I highly recommend Anthony. He made what can often be a stressful experience enjoyable and easy. Thank you, Anthony, for the exceptional service!

I flew in from Texas to buy a vehicle I needed in the area for a family emergency, it was set up…read morewith both their finance team and sales team.... They sold the vehicle the morning I was landing... What kind of business won't take a deposit and won't keep a commitment? I was working with a sales guy named Javier Ramirez, his finance manager also called to talk to me about it. We agreed on a price and everything. The sales team stopped answering my calls and messages that morning, so a flight in, and 2 hours in traffic to get told that they had completely reneged on our deal. Do not trust this team