My last two cars were Hondas from Swickard T.O. Service…read moredepartment excellent, leasing experience professional, speedy and very affordable. Thanks so much again.

These guys are terrible. Our son was out of town in socal and his car was overheating, so AAA…read moretowed it to this dealership on a Saturday. We were pretty sure it was a leaking radiator. They called late afternoon on Monday after several attempts to call them earlier in the day. They looked at it and came up with dozens of other inaccurate issues in their multipoint inspection ($15,000 worth of repairs on a car that is worth about $10,000). I said I just want a quote on repairing the radiator. Their quote was $1,700, which is astronomical. I said no thanks. Shelleys in thousand oaks did it for about $1,000 and were so easy to work with. Stay away from this dealership.

Working with Jerry is highly recommended when buying your next car…read more He was great to work with.

Let me tell you, when I say I can't stand car dealerships I still stand by that. But when you find…read morethe right guy to talk to it's a game changer! MIGUEL AVALOS. Has to be the best in the business. I've bought endless cars and have yet to have the experience he provided. Professional/kind and above all else, QUICK!. No more expecting all day at the dealership when dealing with him. He's young and has climbed through the ranks quicker than most and I give props. If you need a car or if your grandmother needs a car! Send them to MIGUEL AVALOS. You won't regret it, he gets things done!

I just bought my 3rd Acura from them and they truly are the best. They treat you like family! Gary…read moreSmith's hospitality was A++!!! I would highly recommend them!

Car misrepresented online. Miles were very different. Price was different. They were trying to…read moreforce us to buy a special scratch coat and telling us all dealers do that. Not true. Low balling us on a trade in also. Everything was off at this place, so we walked out! Do not recommend!

Absolutely outstanding service. This organization put the emphasis on customer service, you can…read moretell. They seem to have a motto on "how to get to YES" for their customers. The sales team is fantastic and make you feel like you are their most important customer. And the service team, especially Oscar, is superb. Oscar is the epitome of a professional and represents the dealership to the highest standard. He's just a really nice guy. Absolutely recommend Swickard Mercedes Thousand Oaks for both purchase and service. Their customer lounge has great coffee and good snacks! What more could you ask for!?!? Even if you have a MB dealer closer to you, make the extra drive and it will be well worth it.

The service department is a total joke. They we're not able to repair my car the first time. When I…read moretook it back. They said it was outside influence and flagged my car. Total lie! They won't provide any proof of there statement. Worst service I've received after spending over $200k. My car warranty is void unless I get authorization from Mercedes. My car cannot be repaired any longer through warranty at any mercedes dealership. I would stay away from this dealership at all means. They will Flag your car if they cannot repair it then you're stuck with no factory warranty for an expensive car.

After having a service done at EnvisionFord in Oxnard, I decided to drive the 30 extra miles (I…read morethink that clarifies how I feel about THAT dealership ) to give DCH Ford of Thousand Oaks a shot. Pretty much everything about the experience there was so much better. The 40k mile service is basically a glorified oil change (oil change and new cabin air filter) I was a little early but was still checked in quickly and professionally by Tony prior to my actual appointment time. He clearly informed me of the work to be done and an approximate time it would be done. While waiting in the lounge a technician came in and gave me a spare set of keys he happened to have that fit my brand of roof rack mounts. That was unexpected but cool. The service was done quickly but the best part was that while checking out I was simply told that it was all green lights on my vehicle nothing additional was needed. I was honestly expecting a Jiffy Lube style full court press to add additional services. All in all, great experience.

Will never step foot in this dealership again. I usually get my truck serviced a bit farther away,…read morebut I received a coupon a couple months ago in the mail for a free oil change for my F250. This was seemingly a very good deal as oil changes for these trucks can run in the couple of hundred dollars range. At some point between receiving the coupon and going to the dealership, I misplaced the physical mailer coupon. But I knew all the details because I read the coupon. I knew when it expired I knew what it included. I got to the dealership and the service rider told me he could not honor any sort of coupon without physically having it. So I left the dealership and I went home to look for it, but I couldn't find it. I reached out to Ford directly who said that the promotion was set by the dealership and they should have been able to honor it. Ford couldn't help me out directly, but said that since it came from the dealership, they obviously have a record of it this was not the case, and they still would not honor their own discount. Really really crappy way of doing business.

I recently purchased my BMW M3, which was a special order coming from Bavaria . It was my first…read moretime ordering a car and I thought it's going to be stressful given the fact I wasn't sure how long it would take, also the tariffs....On top of that I picked a green color for the car . Despite my many unknowns, I entered Rusnak BMW and met Robert. He made the entire process easy, from using the BMW configurator showing my beautiful green car with all the interior and exterior options, to suggesting me which options are truly useful and which might not be based on the car's color and other factors. Also Gabby was very kind and helpful They kept me always updated from the day I ordered the car until I received it When I saw the car at Rusnak I was super happy and excited but I was one more step away from having the car key, I needed to go to finance room , I always thought finance managers are scary persons but when I met Goli I thought I'm in heaven and an Angel is financing my green car , she did all paper works quickly also offered some very useful options but not pushy at all , like she really cares about customers to have a peaceful experience after they leave the dealership. Thanks so much everyone at Rusnak

The sales manager Gabi is awful. Rude, aggressive, changed the deal right at the end…read more Absolute bait and switch! Be very wary in dealing with them. I am in my current 8th Bmw lease and never had such awful and disrespectful experience!!

If your looking for a car ask for Nate he is beyond AMAZING!!! He was incredible throughout the…read morewhole process of finding my perfect truck, and Al is exceptional and a rockstar, I absolutely love this Toyota I would never go anywhere else but here with this team!!

After leaving DCH Toyota and their bad business practice in trying to scam us by forcing products…read moreon us that we did not need and being shady We came out to Toyota Thousand Oaks and had a REAL professional respectable business transaction where we felt like valued customers and had our deal completed! They also had a very cool lounge area that was canoe themed so first time I actually had fun at a car dealership playing cornhole and hanging out Great professional staff great work ethic. Great work environment, professional environment. Thank you for the good service would highly recommend.

After twelve years since our last car purchase, we weren't sure what to expect, but the team at…read moreLexus of Thousand Oaks made us feel right at home. The atmosphere of the facility was warm and inviting. Our sales person, Lorenzo Mendoza, went above and beyond to take care of us. He was very patient and helpful, ensuring all our needs were met without any pressure. The financial manager, Mori, was also helpful with answering our questions regarding the contract. Thanks to the both of them, we're officially driving home in a new Lexus IS350! If you want a stress-free car buying experience, go see Lorenzo and visit Lexus of Thousand Oaks--it's well worth the trip! -Efren and Cristina

I would strongly advise any families to stay away from this dealership, if you are looking for an…read morehonest, transparent car buying experience this is not the place for you. Our experience started out fine but the moment the final paperwork was signed the entire atmosphere changed we discovered an issue that was misrepresented during the negotiations when we brought it to our sales representative attention they flat out lied about what had been promised earlier essentially gaslighting us once they knew the deal was legally binding. When we reached out to management, hoping for a resolution, the sales manager was incredibly dismissive and rude, and instead of offering to fix the damage on the vehicle, he told us "You shouldn't be complaining about the damage on the car, you got a good deal." There are so many other Lexus dealerships in Southern California, if you value integrity and want to be treated with respect, go elsewhere. We will certainly not be returning.

Jesus Gonzalez and his team are the most helpful, professional, honest, and simply amazing…read moreindividuals working here. He has been assisting me with my audi issues for about a year now, and he has always been patient and ensuring that I have a wonderful experience. Regardless of the nature of the service - a maintenance inspection or just a random issue - he always accommodates my visit!

Steve sets the standard for what great service should look like. Every time I bring my car in, he…read moregoes above and beyond without fail. He communicates clearly, follows through on every detail, and always finds a way to deliver that one extra step for outstanding service. Because of Steve, I wouldn't take my car anywhere else. Truly one of a kind.

David Gonzalez at Porsche Westlake Village is truly amazing. From start to finish, he was…read moreincredibly helpful, informative, and efficient -- he just gets things done. David listened to exactly what I wanted and made it happen. He got me the car I wanted without any stress, pressure, or runaround. Even after the sale, he has continuously checked in on me, which says everything about the level of care and professionalism he brings to his work. I would never go to anyone else. If you're looking for someone who is knowledgeable, responsive, and genuinely invested in making sure you're happy, David Gonzalez is your guy. Highly, highly recommend.

I had parked my car in a spot where I thought would be somewhat fine for 3mins due to guest parking…read morehaving cones and the other lot not knowing if it was okay to park! Now one of the porters rushed inside and gave me a nasty attitude about me parking where I was, which I gave 0 attitude. You can just tell me normally "ok look you can't park there just next time don't please thanks" not getting frustrated over a parking situation. Like how are you with clients man. Ignorance is bliss is the only thing I can tell that porter.