Brought an inexpensive alto sax in to see if it needed work. Katia was so helpful. We chatted and…read moreshe did a diagnostic on my sax and found some leaks. Wouldn't take my money. I'd go back here again!!

I called this morning to inquire about finding a cable for my standup bass (to hook up to an amp)…read moreand for some reason, the buy who spoke to me was very impatient and annoyed with me when I asked him a couple questions. I know this is a good store, but it was very off-putting to be spoken to like that.

Today I drove to their store to get my Ukelele button built from my instructor Gloria who highly…read morerecommended this honest music store. I am so glad to get my Ukelele strap, extra pack of the strings, beginner book, rechargeable tuner, etc. Everyone is so friendly & nice to answer any question & fee is reasonable, book is cheaper than Guitar Store in San Mateo. Thank you for your excellent service & I know where to go next time for my music supplies.

Be Warned. I also had an extremely rude experience as another Yelper posted. I took my Vito alto…read moresax in to have the low C fixed and to get an estimate for pad replacements. The serial number places it from the Yamaha factory in Japan in the early 70s. They said that it would be inspected and I would get a phone call about an estimate. They did not review the horn with me. It should have been my first red flag. A few days later I get a call informing me that 'the instrument needs a complete overhaul and that when they put a light in it it was just full of leaks everywhere and would cost $1500 in labor and $200 in parts and that it wasn't worth it because of the value of the instrument' in an arrogant judgmental tone. When I picked up the horn, I was again told about leaks. This told me everything I needed to know because I too have put a light down my instrument to find the leaks and know exactly where a 1972 vintage alto that's never had it's pad replaced is leaking. And it wasn't were he was pointing to. I don't know who hurt you or which horn you're confusing mine with but I felt like I was being lied to. If you didn't want to do the work, simply let me know. Telling me my instrument isn't worth fixing is unacceptable. I determine the value of my horn, not you. And being rude about it is even more unacceptable. I guess with the closing of AG Music in Oakland and abundant USD student rentals, there's no space for the community musician in their shop. Be warned when you cross their handyman-grade aluminum threshold.

Now they're only open Tuesday-Friday It's Monday and I need…read moreguitar strings! Now I have to go to SF or Daly City, look for parking just for $10 guitar strings. I guess nobody except me needs guitar strings on a Monday in Pacifica! The old ownership were open randomly and the new owners take Monday off. Hire someone for Mondays!

I actually had a 1 star experience, walking out thinking, "This store is failing, is going to die,…read moreand I know why," but I am giving 3 stars because I want little brick and mortar music stores to survive, especially in places where they are automatically going to have a hard time doing so. I walked in with cash in my pocket, hoping to be surprised and be forced to buy a guitar I didn't expect to run into, as I do whenever I'm in a new or unfamiliar place against my will, as on this day. As I walked in the door, which I was glad to find open during business hours (often these days, doors aren't, especially with guitar and music stores), and was one of 3 customers in the store, the other two already inside, far from the solitary visible employee, who never looked up from the computer or spoke to me until I asked him two guitars on the third row of wall guitars up, that I didn't know by sight, to ask what they were. Instead of answering, he asked me if I was going to buy anything. How do I know if I'm going to buy anything, when I'm asking you what I'm looking at, when you ask me that? I'm going to say this was a "socially awkward person" issue, but that's not going to make me ever come back to this store. Someone at this store does not understand that once you alienate a customer who is apt to return if they feel good about you, you're never going to see that person again. But I hope you all survive. You are going to have to change the way you view and treat people walking in off the street to do that, otherwise why are you paying overhead to have a brick and mortar store just to make people feel unwelcome and suspect, when they walk in. I thought, walking out, this place is doomed, and maybe that's for the best, because the model of personal conduct shouldn't survive. I felt disliked, and unwelcome for no reason, other than that I must be stupid for walking through the door. It seems impossible this is not a common experience. "Are you going to buy something?" What kind of person responds with that when a customer asks what a retail item is (because they are trying to find out whether it's something they would want to buy).

Awesome new synth shop. They have tons of modular and standalone gear. All the stuff is set out to…read moretry.

Preface: Bought a SL49 MKIII via their online portal and picked it up on site. Asked the employee…read moreif everything was in the box... 'should be,' seemed uninterested so I went home. Never make the mistake of not checking your product before leaving, that was my naivety. Product was missing usb cable, plastic covering was removed and it was dusty. The product also had the wrong price tag on it. Lastly, the registration number and booklet (which I so wrongly referred to as a manual) was also missing. Obviously, I let them know and the owner was cool about it explaining that he'd reach out to Novation. One thing that seemed professional was that Brian maintained the same policy throughout the transaction. 5% back or a full refund. Fast forward to about two weeks later and I inquired about the soft synths that come with registration, apparently Novation hadn't gotten back to them. At this point Brian went ahead and refunded me the 5%. I didn't want to hold on to this as I was curious as to the value of the free Novation package. When it came to the 50$ discrepancy on the price tag, it was completely ignored. Something felt wrong and I decided I would rather have the new product like I originally decided. It's understandable that something might've happened with Novation so I tried to forget about it and took the product in a few days later. Communication was ok, the owner makes his phone number readily available, whatever happened to the product seemed a mystery. When I tried to return the product, the same dude who handed me the product tried to tell me how ridiculous it was to return a product just because it was missing a manual. I tried to get through that the software was inaccessible and eventually he processed my return. It was just strange that this guy seemed ready for a combative back and forth for a product that he failed to check and wasn't really involved in. To top it all off Brian emailed me a few days after the return and tried to tell me that these products didn't even come with registration codes and that I was dead wrong. It was a condescending end to what I could only call an unfortunate series of events. And I ended up getting the product from someone else which included the 'registration guide.' It was just extremely disingenuous as the owner kept apologizing throughout YET NEVER TOOK RESPONSIBILITY! I don't believe the customer is always right but throughout, I felt completely belittled by the two people I spoke too. Someone has to hold on to the product and they are held culpable for the missing items, not the parent company.

Be prepared for a wait -- guy working behind the counter deserves a raise , I was there offhandedly…read morebecause my old flatmate left a ukulele when he moved out, which I decided to restring and learn to play from zero ukulele experience Arrived to the shop on Potrero Hill promptly at my 11:30am appt to 3 others outside and then more came ( lots of professional people with fancy pants Fender guitars , and I was there with my pineapple red ukulele ) , an hour later got my ukulele in and told to collect at 2:30 pm. Which was great to offer same day service , I appreciated that. Went back at 2:30pm and greeted by another 3-4 folk waiting with Fender guitars- when it was my turn to collect my ukulele after 3pm , the guy had already been inundated by guitars , he rushed to get mine restringed in 4 minutes, was very patient and attentive but was quite rushed understandably ---- 5 stars for the solo guy working who deserves to have at least 1-2 other people work, he was confident, professional and a total sound guy ......, but all I'm saying is be prepared for a wait on a Saturday !! Also , had no idea so many people have guitar issues --- it was a constant stream of people showing up with very fancy guitars , who knew , what an experience.

Be prepared for a wait -- guy working behind the counter deserves a raise , I was there…read moreoffhandedly because my old flatmate left a ukulele when he moved out, which I decided to restring and learn to play from zero ukulele experience Arrived to the shop on Potrero Hill promptly at my 11:30am appt to 3 others outside and then more came ( lots of professional people with fancy pants Fender guitars , and I was there with my pineapple red ukulele ) , an hour later got my ukulele in and told to collect at 2:30 pm. Which was great to offer same day service , I appreciated that. Went back at 2:30pm and greeted by another 3-4 folk waiting with Fender guitars- when it was my turn to collect my ukulele after 3pm , the guy had already been inundated by guitars , he rushed to get mine restringed in 4 minutes, was very patient and attentive but was quite rushed understandably ---- 5 stars for the solo guy working who deserves to have at least 1-2 other people work, he was confident, professional and a total sound guy ......, but all I'm saying is be prepared for a wait on a Saturday !! Also , had no idea so many people have guitar issues --- it was a constant stream of people showing up with very fancy guitars , who knew , what an experience.

The man was extremely helpful. Helped us with getting a very old Chinese guzheng working again with…read morea new set of nylon strings replacing the rusted metal strings. He didn't charge us for any labor for the string's replacement which included adjusting the holes for the thicker nylon strings. Highly recommend this place.

These kind folks showed be the correct way to tie an Erhu Knot - have lots of imported instruments…read morefrom China.

Love these guys! I've bought two beautiful instruments from them and the experience both times was…read morefantastic. They are very chill, supportive, and helpful. It's a beautiful place to find just the right guitar :) And they have a fantastic selection of ukulele's and baritone ukulele's as well!

Got my guitar restrung here. The service was excellent and fast. They have a wide range of guitars,…read moreincluding less expensive ones. I appreciated that considering where we live.

They have sheet Music from entry to intermediate level for different instruments, including pops,…read morejazz and classical music. They also have instrument supplies. Everything is well-organized. Super friendly stuff, too!!

Sweet store..Jerry Thomas ran the store and then Evelyn M runs this store..and I asked to work here…read more20 years ago haha..I am a music teacher that would a good use of time and then I moved to Japan too..hahahahaah so I got some sheet music like Burt Bacharach, Evita(Andrew Lloyd Webber), and I also picked I left my heart in San Francisco because I left my Heart in Joe DiMaggio haha I got another metronome because it's missing and it belongs to the family and the guy who could figure out how to use it tick tock tick tock tick tock metronomes are fascinating..from Germany hahah There are ukeleles and guitar..and gifts stickers and shakers..old-fashioned store ..because it's my job too Yelp Back to the Future edition