BEWARE of Refinery Road VETERINARY CLINIC…read more I hate giving negative reviews but under the circumstances I have no choice. The admin staff lie to their customers. I caught them several times, then I asked for explanations and they got hostile. Rude, liars... They need to get new admin staff. They have no customer service skills. They lie and then they deny lying. It's the craziest thing I've ever witnessed. Rude. I've been a customer too long to be treated so poorly. Costco is a LOT CHEAPER on prescription medications. RRV makes it nearly impossible to get the prescription printed and/or sent to Costco. Some hogwash line that they can't do it to it and another lie; it takes days to get the prescription processed. RRV made it so hard to get a prescription printed out, they want you to purchase prescription medications from them for a lot more money. And their famous line is....it's against the law! If you're going to lie, get everyone on board before you lie. Do not believe a word they say. Stay away from them. All greed and NO integrity. Cross posted:

This is a complete and honest review of my first experience at this vet clinic. To be clear when I…read morerefer to "him" I'm talking about my dog. I've excluded his name for privacy. Appointment set at 9:40, I got there early and they put me in a room at 9:35 ish, and the tech/assistant saw me at 10:30 ish. She did inform me that they were short staffed that day. I was in no rush so, I was very concerned about my dog, and I had no plans that day so I was willing to wait as long as it took. I have a 40 lb. herding dog who can be neurotic and has fear aggression, I informed the assistant of this and she was understanding and empathizing, she told me she has one of her own so she understood. She asked if she could muzzle him and I said yes, because I know my dog and I don't want any incidents. He came back with the muzzle off and they said he did really well behavior wise. Which is generally the case everywhere I take him, he wants to love everyone and do good but he is just riddled with anxiety. I am always very careful to warn the vet and tech(s) of his behavior issues to help prevent anything from happening. My dog returning without the muzzle says to me that they won't muzzle a problematic dog if they don't need to, and that they care about the comfort of the dog during their visit. I spoke with the vet for maybe 3 minutes, but both the vet and the assistant were really informative, straightforward, professional, and kind. While I love going to the vet and not needing to spend much money, I had bloodwork and X-rays done, which were both pretty expensive. Upon finding out why my dog was sick I think that they were completely necessary and potentially life-saving screenings. I wanted to update all of my dogs shots and they suggested I wait until he got better from being sick so his immune system didn't get overwhelmed. This seemed like another good indicator of them caring about his overall health. TLDR; - I did wait for an hour past my scheduled appointment time, but they informed me they were short staffed and apologized for the wait. - the vet tech/assistant is the one you speak to for 90% of the visit - my dog has behavior issues and they were considerate about me asking to do things in the way i believed would be the safest and most comfortable for my dog and the people working there. I was also very open to doing what they believed would be best because they're the professionals. - They recommended waiting to update his shots until he wasn't sick anymore - this tells me they care for his overall health and well-being. all in all, a great first visit. I gave it 4 stars bc of the hour long wait. While I'm a patient person, waiting always sucks. Thanks for taking care of my best friend!

There is not enough STARS on this page to TRULY rate this place! From the second you pull up, the…read moreservice/staff/experience is SECOND TO NONE! I hate to leave my dog anywhere and I have cancelled trips to stay with Rettung. But, I believe Rettung likes to go here more than he likes being with me! This place has it ALL! This is an actual RESORT for pets! They have beautiful rooms, awesome beds, TVs(yes, TVs!), SWIMMING POOL, and plenty of activities for the pets/FAMILY! They constantly place pictures on Facebook. They have veterinarians close by and the pets are SECURE. The whole complex is IMMACULATELY clean! I know business is about making money, but I do not get that "feeling" here. The staff really does appear to love their jobs and the pets. I have YET to pick Rettung up one time when he wasn't clean and looking great. I WILL NOT take Rettung anywhere else if I have to board him! They have a customer forever! Thanks again for taking care of my pet/family member! Trey and Rettung!

We choose PlayStation Pet Resort because of the personable care they provide my fur baby. Our dog…read moreis 12 years old and enjoys her time at PlayStation. I highly recommend this resort for boarding or daycare for your dog. They truly love your dog and go the extra mile to ensure a safe and fun stay!

They get you in and your dog gets groomed quickly, it's doesn't take all day to wait for your dog…read moreto get done. The grooming and clips are good.are good.

It took 4 visits to find out what was causing my baby. But Dr. Darby finally pinned down and I'm…read moregrateful for it. It wasn't good news but she help pin it down. Thank you Dr Darby

They have always been kind and caring. We've been going here for over 2 years. Our dog is battling…read moreleukemia and they have all been patient and sweet. Dr. Darby knows her stuff. She sent us to oncologist for opinion. Unfortunately the cancer is to aggressive to do anything but steroids. These people are a great bunch of animal lovers. I know some people say they are high but in 2 years I have paid so much less than I expected and what other vets charge is so much higher. Dr. Darby is the best vet in Grayson County.