I ordered propane and they had my card on file the delivery didn't come and it was winter and I had no heat for five days and my card got charged for 180 gallons and I only have 100 gal tank and usually it's 90 they finally showed up and barged me for 90 and I still haven't got refund for 180 but got bill for tank rental read more

Customer service is non-existent. They don't return calls even if you leave a message in a specific person's extension.

So far so good after we switched to them for heating oil. Some issues with billing so far in terms of having a card on file but not charging it; then again; and then charged but still sent me a bill. What I don't appreciate is the newsletter's "personally speaking" section where the president of the company goes on about essentially lobbying for the use of more fossil fuels over electric. I get that this is an oil company, but we all know that fossil fuels are generally bad for everyone and should be phased out before we run out (or cause more wars for oil). It was a real turn off. read more

Very sneaky people. We cancelled our service with Dixon for many reasons. 1. They are expensive. 2. Their accounting department is horrible and can't get anything right. We had several issues where I had to call to get charges removed from our account because they were not ours, but from a previous owner. They also overcharged for oil once or twice. 3. We had a coupon given to us for oil. Four months after we cancelled and didn't order anymore oil, we get a bill for $50 dollars in the mail (a reversed coupon)...very sneaky and horrible customer service. On top of that we were charged a minimal service charge for not paying it, but were never sent a notice that anything was past due.. Will never use them again for anything, specifically because they chased us down for 50 bucks... read more

I have been a customer for over 25 years, and I stay because of their service & the quality of their work. I have used them for boiler maintenance & repair & a tricky oil tank replacement. Their technicians are generally very good, and if there is a problem with a repair (which happened only once), they come right back to fix it. I have an old steam system and most recently I was losing a lot of water from an air vent. It was something I didn't feel comfortable trying to fix on my own. I called Dixon for guidance. The service person, Eileen, went out of her way to have someone with a lot of experience with steam systems come out to my home. It turned out to be a very easy fix, and no mention was made of any charges for the service. I have had a few smaller negative issues with Dixon, but nothing to make me want to change companies. For example, the combustion chamber in my boiler was totally disintegrated, and no one ever mentioned it. I found out when an outside person was looking at it and because it affects my boilers efficiency, I was pretty disappointed about that. When I put the job out for a bid, Dixons price was competitive. There was one small accounting issue several years ago, but nothing significant. It's important to also mention that my questions are always answered and I have always been dealt with in a respectful way. As a woman who has dealt with a lot of contractors over the years, I come across my fair share who act like a woman is incapable of understanding home repair issues, and I had a very negative experience with one of Dixons competitors in this regard when putting the oil tank replacement job out for a bid. Bottom line: Dixon isn't perfect, and they are not the cheapest supplier around, but they are pretty darn good and they've earned my business. read more

We had an issue with our boiler after normal business hours, but Dixon sent a technician to our house within an hour of us calling. Tried to diagnose the problem over the phone as well which was helpful, but it ended up being a part replacement. The technician, Cliff, could not have been more helpful and explained the problem to me as he was fixing it. Amazing service to restore our heat and keep the house warm in December! read more

My furnace died. Call after 12 noon, 3, 5, and7 with no response to my message. I left my phone number, they could have called. After 8 a nasty serviceman came to the house. Complained and replaced the filter and bled the line and started the furnace. With that he made a nasty retreat announcing he was done. The furnace was running rough and smoking. A week later it died again. Called a professional in who for quite a bit less money fixed the furnace correctly. Encourage others to not use Dixon. read more

I have been a customer of Dixon Fuel and the previous owners for 26 years. I have the top of the line service contract so I can sleep easy, knowing they will come at all hours of the day or night to handle any problems that arise. I have had no issues with deliveries or routine service calls, nor with a call late one night when the furnace turned off and I couldn't convince it to start up again. The folks who answer the phone are nice and courteous, Harry is the best deliveryman I have ever met, and the gentleman who cleans the furnace once a year has been courteous, cleans up the basement floor around the furnace nicely and answers any questions I may have. The auto pay option saves paper and time. I recommend Dixon with no reservations. read more

I have been a loyal customer with Dixon for many years. It has only been recently that I've fallen on financial difficulties and have not been able to pay for oil & propane in full. Still, I make payments whenever possible and plan to zero out my balance within 2 months. In light of this, I have had no hot water for a few days and thought it might be a plumbing issue. I called a plumber who replaced the thermopile assy. The poor guy worked on the heater tank for two hours before realizing I had no propane. I called Dixon's service number and was told that my account was on hold because I have a balance due. No one notified me of this policy or warned me that I would get no further delivery. I don't know what moron came up with this policy of not warning their customer of a hold. It serves no purpose I can think of. Their customer service is horrible! I have to pay $200 plus to the plumber for coming out here for no reason! How is this moronic policy going to help get Dixon the balance I owe?? I always pay my debts. After I pay off what I owe I am switching oil/propane companies. Dixon is a perfect example of what's wrong with American Service today. read more

After running out of oil at 9:30 pm on the coldest night of the year, we called 10 companies for emergency service. Dixon Energy was the only company that responded. Thank you! read more

I have had many problems with this company and they continue to respond without any consideration for the customer. They have incorrectly billed me several times. Ultimately their mistakes were corrected but they offer no apologies and are very rude during the process. They routinely do not return calls and have made mistakes which have cost me money. Perhaps their long history in this community has afforded them some credibility but people are fed up and are taking their business elsewhere . Our local social media pages are full of negative reviews for Dixon Oil. They do not deserve your business. read more

I really wanted to use this company for our propane needs as we use a good amount to heat our home. We are an active duty military family and the man my husband spoke with when setting up service refused to service our needs since we are on land belonging to Picatinny Arsenal even though it is for our personal needs. We are living in an RV right now ( on publicly accessible land) temporarily so this would have been a good account but we will go with one of the larger companies instead. Shameful that the gentleman refused to work with us since we are living on Picatinny Arsenal. There is no regulation or limit to us obtaining propane from anywhere we want since we are assigned to Picatinny Arsenal and we live here! read more

What a horrible company! Overcharge, inflated charges, added charges, tank removal charges, you name it, they (over)charge for it. Told them I will call for delivery, they show up when they like m and charge me the 'automatic delivery rate,' at an inflated rate of course, and when my tank didn't take the minimum required, I was charge yet another fee. Uh huh. BBB has numerous complaints listed about this company on their site. Some settled, some not. I personally just paid them the phony fees to be rid of them. Good people don't treat others the way they do. I recommend shopping around for a reputable supplier, bet you find way better prices also! I also recommend you read there reviews, I am not alone. If you are looking for a diesel fuel company, try BP. It's top tier, better location and the prices are fair. read more

As 20+ year customers for oil delivery and oil burner maintenance and repair, we highly recommend Dixon Energy. Their oil burner service plans have remained a great value for our old home's original heating system, which their expert technicians have kept running like a charm. They also replaced our outdoor oil tank with an indoor unit (installed in the former coal bin--a tight squeeze but successful), and we recently called them to repair our troublesome A/C system, installed by someone else. Their service estimates have always been priced average or lower compared to other companies and we wouldn't trust the work to anyone else. Service as well as office staff are consistently reliable and considerate. Work and costs are clearly explained and all our questions patiently answered. One company that's a pleasure to deal with! read more

As many people already commented, Dixon Energy has inflated prices. They charged 344 USD for a simple repair which was taking them 35 minutes to fix (on a weekday). Keep this in mind when you call them. read more

I purchase my oil and propane from Dixon Brothers. For the propane I rent tanks from them and they automatically fill them once a year(kitchen appliances only) The oil I call them to fill my tank and they charge my credit card. That is about it, no service plans or a/c work. Overall very satisfied, the staff answering the phone is very polite and helpful. They never missed a delivery and once came during a heavy snow storm. The price really never bothers me, they are slightly higher than most, I believe with commodities such as oil and gasoline, you get what you pay for. Bottom line: They have been good to me, but I don't have a service plan with them read more

This place is horrible. Their prices are higher than every other oil company in the area. Their customer service is horrendous. I had to change oil companies because their prices were .45 cents more per gallon. They think just because they are a big name, they can charge more money. They only want to deliver oil at their convenience and not when I called to order it. They told me that I didn't need oil since I had a half of a tank left. Beware of Dixon and stick with local oil companies with BETTER prices! read more

Slow emergency service and they let our oil tank run out. NOW we have no OIL on the coldest night of the year. Not the customer service we expected.But...after calling Henry-he had truck out in 5 minutes to get oil delivered at 11:30pm! Yay for Dixon after all! read more

Somehow ran out of gas before our scheduled delivery. Called and was told that the drivers were already scheduled for the day and they were a driver short. But somehow they were able to squeeze us in and we were able to cook dinner. Great service! read more

I had a service contract with Able Oil when they went bankrupt. Dixon bought Able's customer list and agreed to assume all service contracts no strings attached. The heat exchanger on my furnace went right after Able went belly up. I called several companies who came out and inspected my furnace and they all told me I would need a new one at $3500 or more, not including labor. It was then I found out about Dixon's offer to assume my service contract. They came out and said they would cover me for the labor and all I would have to do was buy the part for $500. A couple of years later, I did call them and ask why their oil prices were higher than other companies, especially for me since I did have a service contract with them. The man explained that a lot of those cheap companies own only the truck (or trucks) they use for deliveries; no offices, no staff, no maintenance; no emergency service; and no overhead, therefore, they can afford to charge less. Dixon has fleet of vehicles; offices and staff; and offer service contracts with emergency service 24/7 so they charge more to cover their overhead. As someone who has greatly benefited from their excellent service, I am more than happy to pay a little more to have the peace of mind that when I need them... they will be there. read more

I was charged TWO times for a repair. Furthermore, I was never told that I would be getting billed twice for the same service call. When I called to request an explanation, I was told that ...'the customer is paying for the truck, fuel for the truck, insurance for the truck, salary of the technician, taxes for the property, casualty insurance...' WHAT kind of reply is THAT!?! A professional reply? Not so. The part was $112.34 retail. My bill was $425. So you are telling me for 26 minutes that the technician was in my house cost $300+ in LABOR!?!!? Never again will I be duped from Dixon. read more

A Community-minded company who let their community down on the coldest days of the year. I am on an automatic delivery plan and my tank ran down to reserve after not receiving a delivery for over 6 weeks. When I called the GM to discuss the problem he kept turning the conversation around to his problems Dixon Brothers really let me and my family and many other residents in the community down.They seem to be doing things the old fashioned way with a lack of anticipation for a COLD holiday weekend. I expect better treatment from a company whom my family has been doing business for for over 75 years read more

Called for oil prices, Dixion was $2.19 a gallon, as per Tim Allen Netcong office told to deliver an fill tank, received 498.4 gal. total cost on ticket $1091.50 driver gave me a $5.00 coupon, probably because he arrived at 11-14-17 at 7:12 in the morning. {Chickens not up at that time} Total cost $1086.50 I paid with a check. On Dec. 23,2017 received a bill From Dixion for $34.88. Statement they sent me stated was over 30 days. Now the driver filled in the bottom of the delivery ticket in the amount due $1086.50 that was what my check was made out for. Also on the invoice that they just sent the price is $2.26 Sorry I ever called them not the idea of the $34.88 just the BS to deal with this. Cheapest price I found that day was Starz at $2.20 now why would I pay DIXION $2.26 a gal. read more

We had a service contract with Dixon.3 days after they came for the annual service the house began to fill will fumes. Upon their return it appears the first service man did not wire up the exhaust fan almost poisoning my family. Last week the heat went out and we foolishly called Dixon again. The service man reeked of alcohol. He pushed the fan which started, had no suggestions then left. When the furnace again died, we called another company that said it appeared from the soot, ashes, and state of the machine that any sort of service had not been done. In fact the furnance was in such bad repair he recommended we leave as it was unsafe, filling the house with CO2. Upon calling Dixon they told they stand by their employees. It's been a terrible experience. read more

We have automatic fill and the oil ran out. What's the point in having it, if we have to worry about having heat??? Big apology...oops we made a mistake and didn't think you would need more. How about looking at the usage/weather charts etc??? Had an issue and was told by one technician that we needed a particular part; second technician says that the unit doesn't even use that part. Speak to service and nothing is documented.Receive call that we do need part and if they can't get at the part, we may need a new furnace. Really??? Finally spoke with the general manager who told me that if I needed to vent, to go ahead. Arggghhhhh!!! Would not recommend Dixon Oil to anyone. read more

Dixon Oil used to service my high efficiency HVAC units but no longer. Having scheduled an appointment to service my A/C weeks ago, yesterday I received a call from the Dixon dispatcher telling me they wanted to come that same day instead. Unfortunately neither my wife or I were home so I was forced to keep the scheduled appointment for today. Stayed home from work today and the Dixon dispatcher called to tell me he had "warned me" they had too many appointments scheduled so were cancelling my appointment. While he offered to reschedule my appointment weeks out again, I pointed out to him this was unacceptable way to do business and a poor way to treat their repeat customers. I have since lined up another service provider and will no longer use Dixon Oil for any of my HVAC needs. read more

They overcharge for their services (prices are higher than all of the competitors in the area), are incredibly unorganized, and slow to respond back. They billed me for filling my entire oil tank, then sent me a letter saying that my credit card declined..but my credit card was charged? Obviously there is a bit of communication in the billing department. When questioned why their prices were so much higher than all competitors, the response was because they provide quick emergency service. I had to wait 24 hours for my emergency to be serviced. I'm trying to change my oil company ASAP. read more

I will never do business with the company again. Been trying to get oil delivered for the past 2 weeks since their last deliver was February 4th and I'm running very low and they have ignored my many request. Thank God that April is my last month with this horrible company. Customer service sucks, Service Manager sucks and the owner sucks. If you are looking for a another oil company steer as far as you can from DIXON OILS read more

I highly recommend this company if you need an oil tank replacement. I had a very old tank in the basement that they replaced. Both the sales installation team were top notch. Sales people made sure the installers saw and understood all aspects of the job before giving me an estimate, and pricing was very fair. When researching the project I learned that a lot can go very wrong with this kind of job so it is important to do your homework. Job was done efficiently and neatly within 5 hours. These guys were great. read more

dixon has been around for over 100 years. as it is true, you may find cheaper oil, i believe it is a mistake for this to be the determining factor in a relationship with an energy provider (though they will adjust the price when they can and offer a discount for autodeduct) but... point here is that you want a company with seasoned, dedicated service people who will be there for you when you need them. dixon has the best service people in the business. they often go above and beyond the call of duty in servicing their customers. last year on my yearly service, my techician,so wish, i could recall his name now....spent the time to actually drain the furnace...physically hauling the water outside in buckets since there was effectively no other way to do it. this took, as you can imagine, some time. after he drained it he put in an additive that stopped the pipes from knocking...and let me tell you...the knocking was loud. i used to joke about having a dungeon in the basement. as a lay person there is no way i could have known about this fix...but my very pro-active tech did....and took the extra time to do it. i believe that management sets the tone for the level of interaction between customers and service people...which is why it is no surprise that david, the GM, is an outstanding guy who will address your concerns, should you have any, in a thoughtful, pleasant and thorough manner, and then find a solution which, to me ,makes it obvious that keeping customers happy is important to him. while in the great scheme of things, there is always someone who is unhappy, in any given business, still, for me...dixon is only choice...just lov'em ! read more