I use Dixie every year to do my termite I inspection. As always, I had no problem scheduling an appointment and the technician called as expected and asked if he could come on a little early - sure! I had had some work done under my house a couple of years ago and I had begun to worry a problem that had supposedly been fixed by someone else had reappeared. Sure enough, when the technician reappeared and explained his findings, my suspicions were confirmed. He had gone to the trouble to photograph the problem so I could immediately pass those photos on to my repair guys, saving us all time and energy bc they could tell enough from the photos about what was going on. They ensured me that they could - and would - get me fixed up and taken care of after Christmas and there was no immediate danger or reason to worry about it in the meantime. Whew!
By going that extra mile and documenting and texting me what he saw, I was able to communicate clearly to my repair guy what was going on under the house. My repair guy, who's somewhat familiar with the issue, got enough from the photos to advise me without having to make a trip out here to see it - which he couldn't have done for another couple of weeks, anyway. I would have been waiting and worrying all that time, imagining the worst! Thanks, Dixie, for your help on this one, even though it was not directly related to your termite inspection visit! That's above and beyond in my book! read more