I'd give it zero stars if I could. The woman said two weeks and it will be delivered. After the two…read moreweeks was up no stove. Called and the lady said oh its going to be another week. Irritated but okay fine whatever we misunderstood. No big deal. After that week no stove. Called again and the lady said now it'll be on the 18th (today's the 4th when it was supposed to be delivered and the receipt says the delivery date is May 4, 2026) Terrible place to buy from, the workers don't know a single freaking thing. You'll pay for a stove and even though you need it because the old one isn't working you won't get one because they keep adding more time and it never gets delivered and they won't give you a refund so we can go somewhere else.

We do not recommend purchasing any appliances from this place. We bought a Subzero freezer and…read morethere were a few miner hiccup's along the way but once sorted out (So we thought) we paid $10,999. and change and were pretty excited. But a few days later the woman that sold it calls and tell me that the freezer if extremely heavy and that I needed to buy an installation kit and install it myself. NO! I have C.O.P.D and that's NOT gonna happen and I tell her she charge me $50.00 so I'm expecting it delivered and installed. She says they don't have anyone but will check and call me back. After a while she calls back and admits she screwed up only charging me $50.00 and at that point and interrupt her and tell her I called Subzero and spoke to a Sandra and she explained that NO WAY can ANY consumer install one of those and that it has to be a FCI (Factory Certified Installed) and the freezer comes with the installation kit. This is when she says that the install price is actually $350.00 but after speaking to her boss that that were "Doing us a favor" and only going to charge us an additional $200.00? WOW! Also there's no way we're getting our brand new freezer without paying so we did. In the world of business when a company screws up they take care of the customer but not Metro. They not only have no Subzero training but no Customer Service training as well. But that's not all folks, when the 3 guys arrived, only one has experience with these and after punching a few holes in our garage floor he realizes he brought the wrong anchors so he has to drive to Joplin to buy more which takes over a half hour. But then it get worst, the woman that sold us the freezer said it comes with stainless steel side panels. NO IT DOES NOT! So I call Subzero and find out they are $870.00 each plus $350.00 to install. OMG! We didn't even bother calling them. If they're gonna stiff us for the install mistake they for sure would even think of taking care of the panels so not we have our dream freezer but no side panels and girlfriends heart broken.

I love this store!! They always have a huge selection of furniture, they are nice, helpful and love…read moreto deal with you on price! Great service, great prices, reasonably priced delivery and the quality is always good!! I also love that I can trade there if I have something I'm not using at home and they have something I want!! =) Definitely worth your time if you are looking for great deals!!

I'm a major fan of Kenny's. Take caution if you're a bit more of a high end shopper...it appears a…read morelittle bit run down at first, but if you really take the time to look around you can find some gems. Their prices are realistic and low. I can't think of anywhere else you could go looking for a simple nightstand and find several acceptable possibilities ranging from $12 to $60. How cool is that? It might be dusty, but you can clean it for the money you save. Their delivery is affordable and the in-store staff will help when you need it. This is a very down home, local business and they're often willing to make trades as well! They sometimes have furniture that is barely used, showroom close-out stuff with little flaws (like a tear on the back of a perfect sofa). I'm a little picky and normally don't consider "soft" furnishings from secondhand stores but after so many great experiences there, I bought living room furniture from Kenny's and it's holding up really well. If you live in Joplin, definitely check out this place. They've moved a few times due to the 2011 tornado destroying their former location but are now at 1610 S Main.

This is a review of the retail store only and not the bistro…read more We have often driven past Sandstone Gardens on our way to Missouri. We have never stopped. Lucky for me, it is open at 9:00 a.m. on Saturday morning as I breezed through Joplin. It's a formidable looking fortress but just be brave and open up one of the massive brown doors. (Entrances aren't really labeled.) I ended up entering through the bistro area. The home decor and kitchen items are maybe a bit pricey but not outrageous. The concrete sculptures (which they make on site) are fantastic. If you want to purchase one, just take a pic of it and they will secure one for you at the check out area. There's also baskets by the check out that you can place all your wares in and no one else can shop through them. But back to the sculptures...they are pretty reasonable and of good quality. If you buy one, you must drive to the back of the property where they make them to pick them up. This would be a five star review (for the retail store) if they had been a bit friendlier and helpful. Maybe we will have time for lunch sometime and up this to five!

Really great food, wonderful deserts and the shopping experience is great. But call ahead and…read morereserve a table. The wait can be hours on weekends. Hers my only really complaint. We did show up on a recent Saturday when they were packed and were told the wait was about 45 minutes. Well that was okay because there is so much to see and do shopping there. I love this place and can always find things I wish we had in our house. Interior decorators and people who like interesting decoration things for both inside and outside the home should have a good time exploring this decorating wonderland. However, we came back multiple times after one hour (remember they said 45 min). and were repeatedly told we were next. About two hours after we arrived were were finally seated. I balme the customers a bit, there were many tables with people hanging ut waiting mostly for wife to finish shopping. So basically people would come in for lunch, hand out with family and friends and time up a table for hours. Long after they are done eating they continue to sit there and wait while some of the group goes out to shop. I find thse really rude and surprised that the owners don't suggest to people that they hand out elsewhere. Like the many places to sit outside. I get that it puts the owners in a difficult situation because they want to sell decorator stuff. However, they really need to figure this out and find some way to move people off the tables and hanging out somewhere else. Once seated the food was generally good but we didn't have the best waiter the last time we came in. Constantly forgetting things bringing out things wrong, not refilling water, forgetting table setting after asking several times, etc. Although we will come back as everything is good I won't bring a group, just my wife and I and I will not come without planning on loosing half a day waiting for a table, then service. All in were were there four hours! When we really dropped in for lunch.

bought a mattress and was sold the life time fit have sent 9 emails and visited the store 4 times…read moreand still no help

Above and beyond customer service! Joplin, buy from this local business for your mattress needs…read more They are accommodating and price competitive. I want to use them again right away and don't even have a need. So thankful for how they helped me last minute in a crunch.

What a terrible experience! We purchased a "Like New, Outdoor Ceiling Fan" thinking the fan we were…read morespending hundreds of dollars on would be Like New! ...When the fan arrived, the remote battery was dead. After buying a new battery the ceiling fan worked for all of two weeks before it completely died. We had to pay for the install of the fan, the diagnosis of the fan when it stopped working (they told us, yeah this fan is a dud!) and the removal of the dud ceiling fan. When we called to explain what had happened we were told "sorry there's nothing we can do". Even though, the fan was advertised as "like new". Wow, what a great way to run a business - super scam - for any customers thinking about whether or not to purchase a fan from this company, do yourself a favor and just don't. Your future self and dollars with thank you. What a terrible way to treat customers.

I have used this place for a few different lighting projects. I bought some flush mount led…read morerecessed lights from them that worked great, a few ceiling fans, and some under cabinet lights. I've never done under cabinet lighting before, and the salesman was very helpful in getting me the right stuff that I needed. I can't speak for any of the used stuff the other reviewers have purchased, but everything new that I bought there has worked great and seems a step up from the big box stores.

We love this place. We purchased many lovely furniture items. The quality is amazing. We purchased…read morea couch, loveseat, two dining tables, and a six piece bedroom set. Every item is high quality and will make your quests always ask, where did you get that!? Go visit the store! Always ask, what is your best price.

This is the best place to get any furniture in Joplin let alone custom furniture. You can have all…read moreyour furniture custom made at reasonable prices here. The quality is far above anything you can buy at the mass produced retailers. Plus, get it fitted exactly to your room and your style! It takes 4 to 6 weeks and sometimes longer for it to be made and delivered, but it is well worth it. The owners will work with you and help you with measurements and even custom planning.

They don't always hve what I need when looking for obscure parts I can find at specialty hardware…read morestore, Ace or True Value. But for the regular stuff the prices are fair and the staff here always seem to be on the ball, hustling but not racing, they have time to help and they all seem happy to do so. Often many of them don't know anything about the how-to of things. Don't bother asking something like if this carrier bolt stronger than that one, which gague wire is right for a specifi project, or why a screw has a steeper twist and rotation. They don't seem to know. But they do want to help and they do know what they do have on hand most of the time. Occasionally we will come across someone who is passionate about the department they work in. I would give them four stars however they often mis the mark on services. Like having tiles installed, siding, or an applaince. The contractors are all subcontractors and not Lowe's employees. Sometimes this ties thier hands form doing a better job beacues they have to confomr to Lowe's rules. Other times the store struggles to get the dates right or offer services they don't even sell and you don't learn about it until no one shows up for a job and you have to chase them down. This has happened to us several times on projects often wasting days or weeks.

Purchased over $30,000 in kitchen cabinets and the person that designed them took a personal leave…read more No one was left to solve problems with design and order. Like the glass doors that came in without glass and then we found out our style of cabinets didn't even have glass doors that size, and that is just one example of many. Other people at Lowe's reluctantly took time out of their busy day to deal with the issues once we forced it. Not blaming the person that started the process, although they made mistakes and omitted information. I'm blaming the company for not having a system to follow through with my purchase.