We went to look at rings today And Megan was so helpful And kind. We know close to nothing about…read moreengagement rings, but she was patient and never made us feel dumb! She even encouraged us with the little we knew! Truly and awesome place.

Second time in here and they're always so friendly! I'm super upset that Pandora took away the…read morerights to sell because this was the only place in Joplin to get Pandora charms!! That's what I bought the first time I went here but my husband just bought me some earrings from here and the lady was super nice and patient with our browsing, we were there 30 mins passed closing time along with a couple others and none of the staff seemed to mind!

In 2021 my now husband went in to look for an engagement ring. He knew what I wanted and told the…read morejeweler. The jeweler then proceeded to shame him by saying that he's asking for a "low quality diamond". The jeweler made him feel small and like he was doing something wrong when in reality, he was trying to get the ring that I wanted. Buying an engagement ring is stressful enough but for someone to shame the one you want makes it so much worse. I would not recommend this jeweler to anyone.

I took a brand new Seiko watch in for them to repair a few years ago and they told me they would…read morerepair it. After 4 months I called them and they kept telling me parts were on order. After 1 yr I went to the store and they said they could not find the parts and tried selling me 1 of theirs. Ill never walk through their doors again!! Why didnt they call me? They thought I would forget about it ! Damn Crooks!!

20 plus yrs ago he did work on an expensive watch yet never actually got it running but he was…read morepleasant enough. I saw a couple of rings I liked and my husband did und up purchasing one. So today I just need a link out of an inexpensive watch and a bsttery. He loudly said I don't do watches. Ok bye but he proceeded to look at watches, commented on them being cheap. Just an all around typical dick of a white man. Never ever made eye contact. I was dressed casual w a ball cap on. I guess he thought I was pretty beneath him. What a jerk. Do not recommend for the ladies.

I had a watch repaired here years back and after they held my watch for nearly a year i finally got…read morethe call they had ' fixed it' they claimed to of replaced a few common parts inside and it just took awhile to receive the parts to get it working again. ( they had sent it out to be repaired) The watch appeared to work when i left and within an hour it was not working again. I went back only to be met with much resistance from the owner and staff over the issue. I was charged 153 dollars for the repair. Some time went by and i met a man who does watch repairs and i had him take a look at it. He said it was his opinion that the watch had never been taken apart nor been worked on and he believes they simply had changed the battery and sent it out the door to me to make a dollar. I also got a second opinion on the watch by a jeweler repair shop and they told me in their opinion it was likely it was never taken apart to be fixed and was not fixable. I believe still to this day i was ripped off by these people. Im reminded of it recently cause of my curiosity to have it repaired again and its now sitting next to me and i wanted to get this off my chest on here. Id give them minus stars if i could.

Happened to be at the Northpark mall yesterday and my wife needed a battery in her watch. This…read moreparticular watch was an anniversary present to my wife 23 years ago. This is a high end watch. One of the employees took the watch into a back room to replace the battery, was back there for almost 30 minutes, brought the watch back and said he had replaced the battery, but that the watch wasn't working. That there must be some other reason that it's not working. This morning, took the watch to another jeweler, he said there is a very small screw and a positive clip to the battery missing. The watch was working fine the day before yesterday. No one has opened the watch since the last time a jeweler changed the battery. Spoke with the employee this morning. He says the battery just fell out of it when he took the back off the watch. You have to remove the screw holding the clip to remove the battery. The watch will not run without this piece holding the battery in place. We have bought several pieces of jewelry at this location. Sorry to say that we will no longer be patrons.

Went to pick up my wife's diamond wedding ring after a repair. My wife had left instructions that I…read morewas authorized to pick it up but they still would not give it to me

Kay Jewelers is where we purchased my wifes wedding ring. They gave us a fair deal and a great…read morewarranty on the ring. We go back every six months so they can clean and inspect it for free to keep the warrenty up. The staff is very friendly and helpful. They do not try to push anything on you just because you are in the store but are very helpful if you want to look at something or have a question. I have purchased other jewelry throughout the years from them and have always been happy with it. I have never had any problems or any stones comming out. I really enjoy the selection they have. If I am looking for jewelery as a gift I don't want to see thirty pieces that look exactly the same. I want to see several that are the only kind they have. Kay keeps several pieces like this so after you give that gift your wife won't see it on a bunch of others as she goes around town. Of course they do have some that are very specifically made to all look alike if that is what you do want. I plan to keep shopping at Kay because of the great prices, selection, and experiances I have had with this company.

Do Not for any reason have them work on your watch. A simple battery replacement. They broke mine…read moreand then wanted me to pay for the repair. I took it to Cindy's in the mall they were excellent. They knew exactly what had happened when they took the back off. The lady that put the back on put it on upside down and broke the stem off the watch. They tried telling me it was worn out and broke. The watch hasn't been used that much don't know how the stem was worn out, and it wasn't.

Bought a necklace in December and the chain broke. Took it back a was hoping they could reconnect…read morethe chain. The lady told me I should have bought their insurance and said she couldn't do anything. Not a consumer friendly policy and poor customer service.

Before our wedding, we searched various places for rings and picked Helzberg because not only were…read morethe rings beautiful and had a great warranty but the amazing customer service they provided. We had to resize my husbands ring and there was some confusion in the communication about when it was ordered, what size it was, etc. When we came into the store to clarify what we needed, they were very apologetic about the confusion and even gave us a free gift. Great customer service once again. Thank you Helzberg Diamonds!