Walked in as they were opening today, excellent no pressure sales! By chance we were able to walk…read moreout with our item immediately right out of the case. I know thats not usually the situation, sizing etc. But a real blessing today!! Thank you! ( visiting from out of state)

We went to look at rings today And Megan was so helpful And kind. We know close to nothing about…read moreengagement rings, but she was patient and never made us feel dumb! She even encouraged us with the little we knew! Truly and awesome place.

Everything we've purchased from there is high quality! They go out of their way to help you choose…read morethe selection of your dreams. I even designed my own ring & they put it together to my exact specifications. I've been purchasing from them since 1979 when we bought my wedding rings. No one stays in business since 1914 if they're not serving their customers well. I wouldn't go anywhere else; they're the best!

The younger girl at the counter was nice and empathetic, but the other lady was blunt and rude. I…read morecame in on my anniversary upset because I woke up to my engagement ring band and setting completely bent and out of shape. I don't even know what I did to it the day prior. I don't remember it looking like that when I took it off the night before either. The other lady but into our conversation stating they don't work on lab grown diamonds (I wasn't asking about the diamond. I was asking for reshaping and repair of the gold band and setting base.) That lady continued to tell me that my ring was terrible and it should have never been made that way, when in fact that's exactly how I wanted my ring to look originally and I loved it that way. The jeweler did step in telling me what I should have done to it, but that it would change the look of the ring slightly. I left there without much help and feeling like my ring was "terrible."

20 plus yrs ago he did work on an expensive watch yet never actually got it running but he was…read morepleasant enough. I saw a couple of rings I liked and my husband did und up purchasing one. So today I just need a link out of an inexpensive watch and a bsttery. He loudly said I don't do watches. Ok bye but he proceeded to look at watches, commented on them being cheap. Just an all around typical dick of a white man. Never ever made eye contact. I was dressed casual w a ball cap on. I guess he thought I was pretty beneath him. What a jerk. Do not recommend for the ladies.

I had a watch repaired here years back and after they held my watch for nearly a year i finally got…read morethe call they had ' fixed it' they claimed to of replaced a few common parts inside and it just took awhile to receive the parts to get it working again. ( they had sent it out to be repaired) The watch appeared to work when i left and within an hour it was not working again. I went back only to be met with much resistance from the owner and staff over the issue. I was charged 153 dollars for the repair. Some time went by and i met a man who does watch repairs and i had him take a look at it. He said it was his opinion that the watch had never been taken apart nor been worked on and he believes they simply had changed the battery and sent it out the door to me to make a dollar. I also got a second opinion on the watch by a jeweler repair shop and they told me in their opinion it was likely it was never taken apart to be fixed and was not fixable. I believe still to this day i was ripped off by these people. Im reminded of it recently cause of my curiosity to have it repaired again and its now sitting next to me and i wanted to get this off my chest on here. Id give them minus stars if i could.

Happened to be at the Northpark mall yesterday and my wife needed a battery in her watch. This…read moreparticular watch was an anniversary present to my wife 23 years ago. This is a high end watch. One of the employees took the watch into a back room to replace the battery, was back there for almost 30 minutes, brought the watch back and said he had replaced the battery, but that the watch wasn't working. That there must be some other reason that it's not working. This morning, took the watch to another jeweler, he said there is a very small screw and a positive clip to the battery missing. The watch was working fine the day before yesterday. No one has opened the watch since the last time a jeweler changed the battery. Spoke with the employee this morning. He says the battery just fell out of it when he took the back off the watch. You have to remove the screw holding the clip to remove the battery. The watch will not run without this piece holding the battery in place. We have bought several pieces of jewelry at this location. Sorry to say that we will no longer be patrons.

Went to pick up my wife's diamond wedding ring after a repair. My wife had left instructions that I…read morewas authorized to pick it up but they still would not give it to me

Kay Jewelers is where we purchased my wifes wedding ring. They gave us a fair deal and a great…read morewarranty on the ring. We go back every six months so they can clean and inspect it for free to keep the warrenty up. The staff is very friendly and helpful. They do not try to push anything on you just because you are in the store but are very helpful if you want to look at something or have a question. I have purchased other jewelry throughout the years from them and have always been happy with it. I have never had any problems or any stones comming out. I really enjoy the selection they have. If I am looking for jewelery as a gift I don't want to see thirty pieces that look exactly the same. I want to see several that are the only kind they have. Kay keeps several pieces like this so after you give that gift your wife won't see it on a bunch of others as she goes around town. Of course they do have some that are very specifically made to all look alike if that is what you do want. I plan to keep shopping at Kay because of the great prices, selection, and experiances I have had with this company.

Do Not for any reason have them work on your watch. A simple battery replacement. They broke mine…read moreand then wanted me to pay for the repair. I took it to Cindy's in the mall they were excellent. They knew exactly what had happened when they took the back off. The lady that put the back on put it on upside down and broke the stem off the watch. They tried telling me it was worn out and broke. The watch hasn't been used that much don't know how the stem was worn out, and it wasn't.

Bought a necklace in December and the chain broke. Took it back a was hoping they could reconnect…read morethe chain. The lady told me I should have bought their insurance and said she couldn't do anything. Not a consumer friendly policy and poor customer service.

Before our wedding, we searched various places for rings and picked Helzberg because not only were…read morethe rings beautiful and had a great warranty but the amazing customer service they provided. We had to resize my husbands ring and there was some confusion in the communication about when it was ordered, what size it was, etc. When we came into the store to clarify what we needed, they were very apologetic about the confusion and even gave us a free gift. Great customer service once again. Thank you Helzberg Diamonds!