We have been using Super House Cleaners for the past 6 years to keep our house clean and in great…read moreshape, and I can't recommend them highly enough! Daniel and his team are incredibly reliable, flexible in schedule; always show up on time, tackle everything from dusting hard-to-reach spots to scrubbing the bathrooms until they shine, and always leave my place smelling fresh and feeling like new. If you're looking for a cleaning company that's consistent, trustworthy, and delivers outstanding results, Super House Cleaners is the way to go. Five stars all around!

**TLDR: On October 17, 2024, Rare Perfection Cleaning poured wastewater off my 28th-floor balcony,…read moredamaging neighboring units and causing my building to assess a $1,000 fine against me for the violation. Tiffany (owner) refused to pay for the damage her team caused, despite acknowledging that Rare Perfection caused it. It has been over a year, and I have been left to pay $1,000 out of pocket for their negligence.** BEWARE. This company will behave recklessly. They will cause damage, they will not fix it, and they will leave you to foot the bill. Attached is documentation of this behavior. I am writing my first ever review as a warning to other homeowners, especially those for whom liability for vendor negligence is a serious concern. I hired this service to clean my home on 10/17/24. While cleaning my terrace on the 28th floor, the staff made the decision to pour dirty wastewater and soap directly over the balcony railing. See attached. As literally everyone reading this is aware, the water did not simply disappear, but rather cascaded down the side of the building, flooding onto the private balconies of my neighbors below and causing furniture damage to the neighbor on the floor immediately beneath me. The incident was immediately caught by building security. See attached report. When I initially contacted the owner, Tiffany, regarding the incident, she did not deny it. In fact, she was fully aware that her team had dumped the water. See attached text messages. Later, she admitted that Rare Perfection dumped the water, but because they had no written notice that they shouldn't dump water off high rises, doing so was somehow not their fault. See attached email. In her own words, she admitted to the building that her team committed the act, claiming it was a "simple oversight" and that they were "unaware of the specific policies" prohibiting the dumping of wastewater off the side of a high rise. The appeal was, of course, denied. Homeowners, and certainly a professional cleaning company, should know better than to dump buckets of water off a balcony in a high-density residential area. This is the *beware* portion. After the appeal was denied, Tiffany's behavior shifted from slow-playing a mistake to authoring a complete failure of business ethics. Once the fine was upheld, I paid $1,000 to the building. I had to. I then again asked Rare Perfection Cleaning to reimburse me for the fine. Tiffany refused. When I politely insisted that her business should be responsible for the costs incurred by her employees' actions, she stopped acting professionally. See attached. Following that exchange, she ceased all communication. Two weeks ago, I gave Tiffany one more chance to do the right thing, even reducing the amount I would accept. Once again, she ignored me. - It has now been over one full year since this incident occurred. - I have paid the $1,000 fine out of my own pocket. - Rare Perfection Cleaning has ghosted me and refused to take responsibility for the damage they caused. I have given this business a twelve-month grace period to do the right thing. I offered payment plans; I offered to settle this privately, etc. They have chosen not to take responsibility, and potential customers should know that. Accidents happen in any business, but I judge a company by how they address their mistakes and shortcomings. This company demonstrated that they are not only (i) capable of causing expensive liability issues for their clients but are also (ii) completely unwilling to stand behind their work, actions, or underlying values when things go wrong. Good people are accountable for their mistakes. These are not good people. If you hire them, do so at your own risk. If they damage your property, cause a fine at your building, whatever the case may be, the evidence suggests they will not pay for it, they will not help you, and they will eventually stop answering your calls. I strongly advise you to look elsewhere for a cleaning service that carries proper insurance and understands what it means to be accountable to others.

Tiffany & her team were amazing to deal with!! Tiffany understood my sense of urgency & special…read moreneeds in getting my house ready to sell. Trusted them and the post cleaning videos really gave me piece of mind they did a great job!! Most of all - what a great value - great price for a great job. You should use them

Most excellent! The services with P&P are pristine. I am so happy! My office looks amazing! I can…read morenot say thank you enough! These ladies are now my go-to cleaning service from now on!

Fresh and Fragrence did an amazing job! My house was spotless, smelled great, and the team was…read morefriendly, professional, and efficient. I highly recommend anyone looking for a deep clean or even a regular clean to go with this company ! Their results were beyond expectations.

My wife and I needed a house cleaner on a permanent basis. We are extremely pleased and elated with…read moreservice Tonia provided. She did a fabulous job, is extremely detailed and her kind spirit made the experience even better. We highly recommend Tonia's Housecleaning to anyone!!! Thank you Tonia. We look forward to seeing you every two weeks!!!

I called and scheduled an appointment with this company. They came and cleaned for me. So I can…read moresay... Whatever you do - NEVER use Tonia's House Cleaning. When I say never I mean NEVER. Not only was the service much less than promised. The owner's attitude is THE most disgusting attitude I have heard in years. In fact, I literally cannot even recall an owner aggressively yelling, but the owner does. I've literally, personally, been bullied by this Company but I'm no longer going to remain silent... you have to stand up to bullies.... YELP-- you should too. It's not right to be bullied. **THE WORK:// I watched them do the work. They made the house look better, but did less than half the time promised. They promised 10-2pm or later if needed. They started at 11:15 and left at 1:15. They also took 3 smoke breaks. Angela the main housekeeper could not keep up and did much less than her assistant. Billy her assistant did the kitchen, he did the heavy lifting. Angela unfortunately should not be cleaning houses for a living. At the last minute she refused to do two rooms -- the walk in closet and a bedroom because it was too dusty. I've never heard of a professional housecleaner being afraid of dust. Even after every single piece of furniture was removed she still didn't do it. They have very low standards on what is acceptable for clean. **SERVICE:// The owner has been harassing me, literally. She has personally cursed me out via text... its quite shameful. Future potential patrons of Tonia's Housecleaning, you will have a tough job talking to her if anything goes wrong. She doesn't care about how bad of a job they did or not honoring the price given. She doesn't care about the customer. **SUGGESTION:// In my opinion -- You shouldn't patronize them, but if you do for some strange reason--- have them do a walk-through of what they can do and get everything in writing first. Make sure it's very clear what they are going to do, record it if needed. In fact, do that for any housekeeping service. **CONCLUSION:// I've had some bad experiences at businesses, but this is now on my top 10 worst businesses in Atlanta list. I also don't like how they have now posted fake reviews... again Yelp, not cool. My persona, first-hand experience with Tonia's Houscleaning was so not good... never patronize this business.

How do you eat an elephant? One bite at a time. Without exposing my personal situation, I will…read moreenthusiastically say that Nancy ate my elephant in record time. I was overwhelmed by her attention to detail and her willingness to help in any way I asked.

Nancy was excellent. She's absolutely hands on and just flat gets it done. She was collaborative…read moreand inclusive when helping us determine what we wanted to accomplish. More important, she's a super person. She gained my girls trust to allow her into their personal space and had fun working together. Couldn't recommend her enough. Mike R.

Shannon was a complete professional! Came over a few days before hand to plan everything out and to…read moredo a walk through with us. Arrived early morning and didn't leave until the job was done, about 8 hours later. Did an AMAZING job! Honestly if I wasn't so embarrassed by the pre condition of the house I would have taken pictures of before and after. It was a complete change and my home looks like it did when we first bought it. We have animals in our home and she was very courteous of them. They loved Shannon as much as we do! We have our home back again and I honestly can't thank her enough l. Thank you so much Shannon and we look forward to seeing you again.

I want to highly recommend Shannon of St. Clairs's Pristine cleaning! I moved into a new house and…read moregot overwhelmed with organizing. I called this service because it was close to my area I live in Lawrenceville and am so grateful that I did. Shannon came for a meet and greet and was prompt and friendly and set my mind at ease. She looked over the area and gave me a fair price for the work. On the day scheduled, she again arrived promptly and got to work. I was in and out of the house and when I went to look was so pleasantly surprised. Everything was perfect. She also has ideas about space that I did not think of to help. Shannon even surprised me by fixing up an area that was not negotiated! Because I had given her such a large job, she had underestimated the time a little and finished the next day!! I will definitely use her again and cannot day enough about her work ethic and attitude!! Thanks for helping with my move!

We had needed post renovation cleaning of our home and they sent someone out to do a walkthrough…read moreand quote. Price was reasonable and the crew came on time the following week to perform Services . We were very happy with the cleaning and job. Very friendly staff . We were hoping to get painting done but they don't offer this service . I will use them again for future jobs .

This was a very poor cleaning service…read more Pros: the gentleman we dealt with was nice. Cons: the house wasn't clean. I had to sweep when I got home. It smelled like chemicals They broke a light and never came to fix it. There was glass on the ground when we returned home. When trying to deal with the broken glass I was met with excuses as opposed to solutions. Overall I would not recommend this service. Broken glass and dirt on the floor is unacceptable when paying for a cleaning service.