I loved this place when I first entered and Javier the designer/owner was super cool. Really made me feel special and important as a client. I was stoked that I could find a shirt that fit me and made me look great. My first shirt was priced at $240 plus tax and as a first time buyer he dropped it for me to $200 plus tax. I immediately ordered another shirt for the regular price of $240 and was already in for $540 plus tax on my first visit.
I stopped in several times to check in my next shirt and was greeted well by Javier however, every time I stopped in from Austin, since I'm not from San Antonio the visits felt less and less friendly. A quote of 2 month just turned into months and months with no calls and no updates. He had made a couple of comments but I took it as just playing around. Like, hey look you got it at a discount and I have high profile clients I'm taking care of. Yes, of course it made me feel small and unimportant. I still ventured on and finally got my shirt. It fit fine and looked pretty good. Mind you it was a $255 dollar shirt.
I at that time still feeling connected to the work and the owner ordered my third shirt. Which to cut the story short, took over 4 months to get back, was not right size and did not meet up to the expectations. It didn't button up. I couldn't close it. I was supper bummed being out the $255 for this third shirt. I advised him it felt like a different fit and he didn't seem to pay it no mind. When I measured it next to my two other shirts the size was definitely a size smaller. When i went back he said i should have mentioned it when i picked it up. I advised that I did but he did not offer to fix it. I then offered to pay extra $40 to move pockets and loosen the stitching on the side to make it bigger. Another 3 plus months go by without any calls or care. I left message and no response. I eventually had to travel from Austin to check on my shirt. I finally reached him and the shirt was exactly on the rack where I had left it with no repairs. He seemed harsh and abrasive as I started to ask why the work wasn't done and why I wasn't called. Needless to say he literally advised that I was buying shirts at $200 plus tax as a discount and was not as important as other clients. I advised I was on my third shirt within 1 year and in for a little over $700. That did not matter. He just said, "what do you want me to do about it in a very cold way?" I left with my untouched - wrong sized shirt - with pockets in the wrong place. It sits in my closet as a $255 decor.
So like the saying reads, "Don't judge a book by it's cover!" I found out the outer layer of this company seems exciting and the custom clothes make you feel special but in the end, the all mighty dollar is what really matters this business owner. Like a dealer, he will help you at first and make you feel super special and then treat how he really thinks of you. Not to mention the product just goes down hill after the first purchase. I would say.. keep your money because every dollar counts and you work hard for it. It sucked to be treated like crap when you try to use it. Someone who believes that people with money are more important is not someone you want to do business with. read more