I had an appointment with Melli today at 4:30pm but when I arrived Melli was not there, instead there was a cancellation note on the door stating that my appointment is cancelled due to a health emergency. Normally I'd be fine with this because I understand that things come up however the fact that Melli did not give me the courtesy of contacting me directly to cancel is completely inconsiderate. Her excuse for not contacting me about the cancellation was that she didn't have a valid email address for me, which is completely untrue! I corresponded with Melli via email to set up the appointment so I know she has my email address. I actually have proof that she has my email address because I saved the email exchange we had while setting up my appointment. Again, I totally get that things come up and would've been fine with this if Melli had contacted me directly to cancel instead of allowing me to drive 30 minutes out of my way. Due to this, I had to sit in 1.5 hours of traffic before finally getting home. Had I known about the cancellation in advance, I would've gone straight home from work and made it in 25-35 minutes. Melli, I hope you feel better but as an FYI I have reached out to Groupon requesting a refund due to of the lack of respect for my time and energy. I saw on a previous review that you called someone out for calling an hour before an appointment to cancel, specifically stating "calling an hour before your scheduled time is not only rude but it shows your lack of respect for a service workers time." Since you have these expectations for customers, you should respect their time as well. It's pretty contradictory that you would have such strong words for someone who had the courtesy to call, yet you couldn't even send me an email. Furthermore, if you wanted alternate contact information for me, you could've asked during our initial correspondence. read more

I did not have a great experience at Diva Chic Salon. First, I want to be clear that the haircut that I received was very good, Melli did exactly what I asked for and I left with my hair feeling healthy and looking better. My low rating is based on the personal interactions during the appointment. Other than asking what I wanted done with my hair, there were probably ten words exchanged throughout the time I was there. Melli gave the impression that she didn't want to be spoken to and that she wasn't there to hold conversation. I have never been through a hair appointment in silence and it made things pretty uncomfortable. The Groupon deal was good, as was the haircut, but I do't plan on returning to Diva Chic Salon. read more

I m sure Melli is wonderful at what she does but her customer service is horrible. She is rude. The first time I called to book an appointment she wasn't available so I left a vm. When she returned the call after a few days she seemed really unhappy and angry when I told her I was calling for a Groupon I purchased. She was unpleasant and rude and it seemed like she just didn't care. My next interaction when I called to cancel her appointment again I had the same experience. I couldn't reach her and left her a vm. This was 5 hours before my appointment and not 1 hour before my appointment as she claims. Her call back to my voicemail was an hour before. Also I cancelled since I was planning to leave work by 3 but there was a work meeting scheduled for 3 and with my nature of work I couldnt reschedule or decline the meeting. So contrary to her claim in another post that I cancelled since the weather was nice and I lost track of time isn't true. I wasn't aware of her cancellation policy and so she angrily told me about it when she called. After that I told her I'll let her know later when I would like to reschedule it and she started laughing! Really? Super unprofessional and rude. Here again it isn't cool that she claims she read my character based on my call in her response below! I don't think I can handle her rudeness through a 3 hour hair service. Thank god groupon refunded. Sorry I don't need to go through a rude interaction for good hair. read more

I should have read others reviews before purchasing the Groupon. The owner is super rude! At first, I asked if she could cut my hair without washing it cuz I just took a shower before visiting the salon. She said in a very rude way "no, I don't cut dry hair!" Ok, fine. I let her wash my hair. But after she washed my hair, she goes "your Groupon doesn't include blow dry, so I'm not going to dry ur hair". Ok, fine, my fault that I didn't read the Groupon carefully. And then we had several other arguments and I had to literally tell her that she was rude and I didn't pay for this kinda attitude. After the haircut, she didn't even offer a mirror for me to check my back hair and I also had to leave the salon with wet hair!!!! This was absolutely my worse salon experience! Listen to other customers and Stay away from this place! read more

Beware!!!! I would urge that no one should go to this Salon if you care for your hair. I came across this Salon as it is close to my place to book an appointment. I got a call back a day later by this lady called Melli to schedule a date and time, she was very curt in her call which kinda questioned me if I want to go to this place but brushed it aside and set an appointment (a day before my birthday cos she couldn't really accommodate before). And today was when I was supposed to go in and Milli texts me if I can come half an hour later (especially after all the fuss she made on phone about availability etc), I told her I cannot come late as have an event to attend immediately after and planned my day around this. She has the audacity to text me "Ok well I am running late. So I can't take you any earlier than 5:30. Unfortunately hair timing isn't a microwave burrito" If someone who treats her customer this way with sarcasm and disrespect, I am really worried about what she would have done to my hair. I cancelled my appointment and decided I would never venture this place. I strongly request every one of you to not take risk with such a temperamental hair stylist who doesn't know how to treat her customers. And as this is last minute change, I was unable to find other appointments for the evening. She ruined it for me. read more

Granted I have not been to see Mellie yet but I feel like she's getting a bad rep. I bought the groupon, she returned my call within three hours, was super sweet and accommodating and I have an appointment booked. Voila! I'll update when my hair is done!! read more

AMAZING AMAZING AMAZING! It's taken me a while to post a review because of my busy schedule but Melli is so amazing! She's been doing my hair for years now and I'm not an easy one to please. I've had highlights haircuts and extensions and can't even express how amazing everything always looks! I always leave refreshed and feeling good. She's got late night appointments as well so anytime of day you need she's got you covered. read more

I had a smoothing treatment and a haircut done with Melli and it was fabulous! She has a customer in me for a long time. I had spent 4 years looking for a good stylist in this area and I'm happy to say I have found one. Thank you, Melli. read more

I purchased a Groupon and loved my blow dry! Melli is very talented as well as nice to talk to. I look forward to my next appointment.

Like others, I have experienced the rude and unprofessional behavior of Melli. I bought the Groupon deal and left several messages to schedule an appointment. She never responded. Then, I contacted Groupon to get a refund who contacted her. Only then was I able to get an appointment with her. Get this-she claimed that she had no availability until the end of March. So, I tried to be accommodating and went with 3/30, which is today. With less than 2 hours to go before the appointment, she texts me to cancel claiming that she is in the ER. (Other reviewers have experienced the same lame excuse with her.) She then texts me that her next available is in May. When I confront her via text about how she uses this last minute excuse with others, she redirects me to get a refund from Groupon. My advice: avoid her like the plague. read more

I called and made appointment on Tuesday Eve, I got email to confirm the appointment. I did, the link took me somewhere the doesn't make sense, I called before going and left voice mail no reply. I stopped by the salon it's closed. This is how you run your business, waste of my time driving all the way to the salon after work. So annoying, I called multiple times no reply. Worst service ever. read more

I first came to Melli as a walk in. My normal hair stylist didn't recommend me getting bangs, but i wanted a second opinion. Not only did she give me bangs but i LOVED THEM! I also love the fact she offers free bang trims for existing clients sine my hair grows like weeds. She listened to what I wanted and did an awesome job with both the bangs and my layers. I have a lot of hair and i really appreciate her taking the time to make it beautiful read more

I agree with the other reviews mentioning that the owner is rude. I had an appointment with at 6. I was late 13' when arriving at the parking lot where the salon is located. Traffic was higher than expected and it took one-hour driving from Palo Alto. I arrived and could find nowhere a sign mentioning Diva Chic salon and when I ended up calling her it was already 6:20 and had another appointment at 6:40 as she mentioned. The building, by the way, had a name sign: Sola Salon and not Diva Chic. Understandably she canceled on me but her tone was plain rude and ironic and essentially *hanged up* on me right after I apologized for being late. She could work on her manners (and me on adding 15' to Google Maps estimation to avoid being late). read more

Incredibly hard to get in contact with her. Apparently she sent me numerous emails to confirm the appointment, yet my inbox and spam say otherwise... she was about to cancel my appointment because I didn't respond to her emails. She even called me and I called her back numerous times yet she claims she received no calls. My hair is fine but her customer service was terrible. She seemed like she didn't want to be there the whole time. read more

I am updating my review since receiving an email recently that Melli is offering hair extensions. I do not like to hurt people's business, so I did not share my second experience, but now I feel it is necessary for others who may be thinking of going to Melli for extensions. I returned to Melli after she did a great job removing my extensions to have Great Lengths extensions applied because her location was more convenient than my usual place in San Francisco and she charged me about $200 less. The day after she spent over 9 hours (they usually take 3-4 hours max) putting them in, they already started falling out. I accepted Melli's offer to use bonds to reattach the individual extensions that have fallen out (even though Great Lengths are not meant to be reapplied) because I was leaving for a month long vacation. My entire vacation was spent with more and more falling out. When I returned, I requested a full refund and further learned from Great Lengths that Melli was not certified to do Great Lengths extensions. Melli refused to give me any refund (I spent over $1000) and I had my hair redone at my regular salon in San Francisco. Since she was not Great Lengths certified, Great Lengths could not assist in getting me a refund either. Please take the time to research if someone is certified in the hair extensions they claim they can give you. I do stand by my first review that she was good at removing hair extensions. She was so good that even the extensions she placed fell out! HA-HA! read more

Love my haircut! Even my husband noticed and complimented. It is simple and seems to be low upkeep (which is what I asked for), but still looks great. My hair seems so much healthier and looks so much better now that it is properly cut and shaped. The stylist is really nice too. So happy I took a chance on a new salon. read more

Love this salon, purchased a Groupon and she responded quickly and did a great job!! I highly recommend her!!

Highly recommended! The stylist did a excellent job on my daughters very long hair. She did exactly what my daughter requested, long layers and did a beautiful, quality job. My daughter was very happy, and her hair looked beautiful. We went as a walk in a few weeks ago and will defintely go back when its time. read more

Melli did a great job on my hair! I have not cut my hair in about 7-8 years and I am happy I chose her to cut my hair. I went from past my butt to about shoulder length and she cut my hair exactly how I wanted it! read more