So far so good! Writing a 5 star review now keeping mind that i'm early in my lease (3 months) and all of this postive feedback is subject to change.
But, so far so good. I really love everyting about Ditto. It's one of the best proprty management companies in DC. The property manager for my building (Jenn at OsloSHAW), is kind, professional, (sometimes communicates informally but I like that! It feels more friendly) and is super responsive. Dare I say almost too responsive than necessary! i've emailed them on the weekends late at night about things that aren't high priority or time sentive and I usually still recieve a response within 12-18 hours. Since living here, I submitted two maintenance requests. One was completed really fast (someone was at the house within two hours) the other one took a bit longer to complete but in all fairness it was around the Hollidays and I didn't formall submit it through the portal like we are supposed to.
If you are looking for the run in the mill cookie cutter leasing experience, Ditto may not be for you. They are constantly innovating and updating policies and procedures to make life for residents more convenient. So, if you have a a hard time embracing the new and ever change landscape of property management tactics, you might want to go elsewhere. They are hiring 3rd parties like Rhino to more efficiently deal with our deposits, and Fetch to ensure smooth package delivery processes. They also provide several opportunities for residents to get togeter to network and meet eachother which is not something I found with any of my other leasing experiences in DC.
The flexible lease is so appealing to me and the fact that you are only responsible for your bedroom and bathroom is such a huge relief! DC is so transient and I can't tell you how much time I have wasted in the past searching for new roommates to fill bedrooms in a house I was on a joint lease with.
So for now, I'm incredibly happy with my decision to go with Ditto and OsloSHAW. There are a lot of great companies out there but this seems to be the one that best compliments my current lifestyle and needs. read more