So we got my stove fixed today on Christmas eve the guy came out and had it fixed before the end up…read morethe night! Great job! We got my stove fixed and it is working great now! Pan was the tech who came out and fixed my stove on Christmas Eve! Dec 24 2024.

From the owner: We service all residential appliances. We also sell appliances and appliance parts.read more

Horrible customer service, they don't stand behind their products at all. Spent nearly $40,000 on…read moreappliances, hood vent lights don't work out of box and warming drawer doesn't close fully and Trail won't do anything about either DOA appliance. Save yourself the stress and shop anywhere else but here!

BUYER BEWARE!!! We spent over $24,000 with Trail Appliances…read moreand when we received our Bosch Refrigerator and Micro/Oven Combo unit the Stainless Steel did not match - they sit right next to each other and it is extremely noticeable. I reached out to Trail Appliances and they told me to contact Bosch, I contact Bosch and they tell me to contact Trail Appliances. Trail appliances would not offer any type of solution - so I offered a solution to Trail for the unmatched appliances. I offered to bring in a stainless steel swatch and match the Micro/Oven combo unit to exchange for any other brand that would match to the refrigerator. They would not exchange the appliance - they offered me another appliance at COST price. I did not think spending more money was the solution Trail Appliances should have offered to their customer. UPDATE: Your March 11, 2026 response to my review is inaccurate. You mentioned that you advocated on our behalf with the manufacturer and solutions were offered. That is simply not true that you or Bosch offered any type of a solution for us. The issue had nothing to do with the new matching the old appliances. The stainless steel mismatch was on the brand new appliances we purchased. Thanks anyways!!!

I have been super impressed with the customer service here at Lowe's. I've been doing some home…read morerepairs lately and the people in the plumbing and flooring department have been beyond helpful. I've watched them with other customers as well and it is not just me - they are going above and beyond to help customers which is being seen and appreciated. The aisles are clean and easy to maneuver the carts around and of course there is lots of free parking. And, they will help you load your items into your vehicle- you just have to figure out unloading at home by yourself! Lol

This place had precisely what I was looking for and when I asked a staff member where to find it,…read moreshe was immensely helpful. I've only been there the one time, but I have no complaints certainly. Finding this item really helps.

The 3 gentlemen that delivered our LG fridge were professional, kind, and very fast…read more My only complaint would be that I was not aware that they would not take away the huge cardboard box that our new fridge came in. They left it on the driveway.

You've been warned. Do not shop here. Customer service is nice at first once they sell you an item…read more After that, you will receive zero help if you need any type of assistance. If you need anything, don't even think of going into store to speak to them because they will tell you you have to submit a request online and be assigned a case manager, they will not help you in store. And don't think of even going in there to order something and perhaps changing your mind or it not working for the size of your house once you purchase something and it is in your house they will not help you or assist you in an exchange or refund unless you want to pay a 35% restocking fee that is not negotiable. $1900 fridge an they want close to $700 to restock it and will state its market practice. Its NOT. Go to Costco or literally anywhere else. Even if you don't have a Costco membership pay the $60 and just go there.

Very dissatisfied with the service. I ordered an electric coil stove online as that is what was…read morebest for cooking requirements. When the stove came, the coils had a safety feature that do not allow the maximum temperature to stay consistent. There is a sensor that drops the temperature down once a maximum temperature is reached. This makes cooking extremely ineffective as a consistent temperature is not maintained and it takes much longer to do anything. I contacted Coast Appliances and was told that I could not return or exchange this brand new stove because it was a special order as it was ordered online (I did not note a "special order" anywhere online when I ordered) - moreover, they said that my only option was to purchase a new stove as all the coils from 2018 onwards are produced like this. They basically said that the sensi temp coils were mentioned on the website (I went back under features and checked and it did not state this), and also that I had plugged the stove in to test it, nothing further could be done. I will not recommend to anyone and please avoid the hassel of online purchases for appliances so you don't find yourself in the same boat!

Been waiting for a fridge for two months and it's always the same story, it will be here next week…read moreand its very difficult to speak with anyone to get this resolved. I'd go someplace else.

We started dealing with Avenue Appliance about two (2) years ago. The service we've received from…read moreJerry, Faith and their staff has been unreal. Every time we go in to the store, we are greeted warmly and offered a very good espresso. We are given room and time to look around before being re-approached. There are no hard sell tactics. All staff are extremely knowledgeable, friendly and are willing to work within your budget. Jerry the owner has been extremely hands on with helping me with an issue with one of my products. He personally troubleshooted and diagnosed the issue. He then went out of his way and ensured that the warranty was honoured. I will never go to another place again. I am a customer of Avenue Appliance for Life!

Thinking I wanted to buy an AGA cooker, I went to avenue Appliance. I had been there years ago for…read morea Miele Vacuum cleaner (that after 19 years still works great). The people who work here are very qualified and friendly. They take the time to explain every appliance and eventhough I changed my mind a few times, they gave me the best service. The owner, Jerry, goes above and beyond and has so much knowledge about his products. Their showroom is beautiful. Definitely worth a visit if you need new appliances.

We didn't buy anything when we visited here recently, but we'll certainly keep this place in mind…read moreas the store personnel were really rather friendly and helpful during our visit. We were greeted by smiling women and had our questions answered by other store personnel as we sat on couches. I was impressed with the fact that delivery was free and the quality of the couches overall though we did not make any purchases during our initial visit. I'm hopeful that this location might be the one we'll visit when we do indeed find the right couch but things may change as time goes on.

The sales service was fine, we had a fridge delivered and when I called to get my warranty…read moreinformation after losing some paperwork they now "can not" pull up the sales record under name. address or phone number - purely insane and record keeping is lacking. Don't bother buying extended warranty - they take your money, do the delivery and it lands in a black hole for after service.

The absolute WORST home depot in Edmonton. Atrocious…read morecustomer service, lumbering carts are a scarce commodity, employees walking around aimlessly, terribly marked isles. Literally ANY other location runs circles around this one. I only wish I could send in a 0 star review.

Purchased 3 appliances. The fridge was faulty & froze my food. Called Whirlpool as instructed. They…read morecame out and said what they thought it might be but didn't fix it, they weren't sure. I called Home Depot and told them I now wanted it replaced. I had paid a lot of money, I didn't want a faulty appliance, I had done what they recommended. They refused and said I need to keep calling Whirlpool! I can't buy food! I have thrown out food! Christmas is around the corner. Bad service, bad customer care. Happy to take your money but not happy to help one they have it.

What can I say I walked in ready to buy a new oven and nobody greeted me. I actually needed help. I…read moreactually had questions. I actually had money to spend. And I walked out the door. End of story

Poorly managed rude managers very unorganized .... very poor communication skills ...read more