Had a water leak due to poly b. Service was very good , service was provided on a holidayread more

Fantastic company to deal with. Upfront with all their pricing and excellent workmanship. When it…read morecomes to warranty, they respond very very quickly. They actually answer the phone when called.

Great experience with the furnace maintenance! The technician Kang was knowledgeable, and very…read morepatient in answering my questions. The service was thorough and efficient, and everything was left clean and tidy afterward. It's reassuring to know my furnace is in good shape for the season. Would definitely use their service again.

For the past five years, ever since I installed Amazon Alexa in most of the rooms of our home, I…read morehave wanted to attach a smart thermostat as part of our smart home set-up. We have our lights, various appliances, and other smart home devices already hooked up to Alexa, but I could NEVER get a smart thermostat installed and working properly. I was unsuccessful at installing one myself, my old heating & cooling guys couldn't get one working, and an electrician we hired couldn't get one working. I was told that something was wrong with the configuration in our furnace's wiring, or alternatively, the smart thermostat we purchased was a lemon. I had to settle for running up and down the stairs, flicking the heat controller back and forth between "heat" and "cool" manually, depending on whether I needed the furnace or the central air conditioning. With the constant wild swings in Edmonton's temperature all throughout the Spring, it was a major pain to keep resetting the thermostat manually when the rest of our smart home was so automated. Recently, when our old thermostat started wearing out and malfunctioning, I thought I'd give the installation of a smart thermostat another shot. I carefully researched the reviews, and saw that Trust Home Comfort came highly recommended. They seemed to have a lot of experience in upgrading old-style thermostats to electronic smart home systems. I'm happy to report that I was not disappointed! My first discussions with Van were great. He understood exactly what we wanted, he sympathised at my frustrations with our previous attempts to convert to a smart thermostat, and he assured me that Trust Home Comfort could solve the problem. He promised to send his best, most experienced installer (Kang). I got an appointment immediately for two days from the day of booking, which was enough time to get the thermostat brand and model he suggested (ecobee), after I asked him for his recommendation. Amazon supplied the thermostat through next-day delivery through ecobee's Amazon store, and the installer showed up the very next day after, on-time-to-the-minute of the booking we made, to install the device. (I should also mention that Trust Home Comfort has a sophisticated computerised appointment booking and billing system, so reminders are sent out via email in a timely way before the appointment, and billing is detailed and easy-to-pay online). To make a long story short, Kang was able to immediately identify the simple wiring problem that hexed us all these years, preventing us from installing a smart thermostat sooner. At one stage years ago, our humidistat control was moved to the furnace room by our old heating and cooling guy, and the wiring of the old humidistat left behind from the old location was confused with one of the power wires needed to power-up a smart thermostat. The correct wire was quickly relocated by Trust Home Comfort's technician, and the smart thermostat was up and running in no time! The old manual thermostat worked because it didn't need external power, but when previous heating companies and electricians tried to hook up a smart thermostat to the (dead) "power wire", it naturally couldn't power-up because the old humidistat wire, although the same colour as the correct external power wire, wasn't powered. Trust Home Comfort figured out what the problem was, and fixed the problem immediately. Their experience and ability to troubleshoot problems quickly proved they were a sound choice to install our new smart thermostat. The billing was detailed, fast and very reasonable. They did exactly what they promised to do, and today the smart thermostat is working EXACTLY as it should. Their technician was experienced, and set everything up exactly as we wanted. What more could I have ask for? I can't recommend Trust Home Comfort enough! Needless to say, they are our new, permanent service provider when it comes to any home heating or cooling solutions.

Don't use this company. Three times failed inspection for their new plumbling installation. Had…read morethe company out two more times to try to resolve the issues. Ending up hiring a different company.

Hydro-Flo sent in two workers to install a mini split aircon unit. They did a very bad job working…read moreso fast to finish in a set time, they even left tools behind. The workers informed me they would need to return to finish the job. This has never happened. I refused to pay until the job was completed. I'm guessing it was cheaper to pass it on to a bill collector rather than finish the job properly. STAY AWAY FROM THIS GREEDY COMPANY!

We had both ac and a heater installed last year. Really impressed with the professionalism of the…read morestaff we have come into contact with. I felt like the price was reasonable and at the time there was a costco promotion which did not hurt. Since then we have contacted the company once, which happened to be during the worst heat wave in Canada's history and again we were met with great staff, from calling to book a warranty check the staff was really friendly and booked us in a timely manner even though we were not in dire straights, to the person who came to the house. Great experience on our end and we are grateful to have a comfortable temperature in the house during these hot summer nights.

Brutal! After making my appointment a week earlier and…read moretaking time off work to be home for it. These guys were a no show. I specifically requested a home evaluation to replace and upgrade our entire heating and hot water systems. I need it all replaced. But, nobody showed so I called to find out where my tech was. Instead, of getting a "He'll be right there" I found out they had completely no idea of what I wanted or that I had an appointment. That's after them sending me two confirmation emails. How can they verbally confirm the job, the time of the appointment and follow up with two emails and then not even know you exist? I couldn't of imagined that lack of disrespect and lack of professionalism given their marketing.

I had a p-trap that was leaking and some really old shut off valves. A friend recommended Butler…read morePlumbing to me as he's used them on three separate occasions. When I called to set up a time for a plumber to come it was quick and easy. The lady (Chelsea I think her name was) was really helpful, professional and knowledgeable. Travis (plumber) called ahead to give me a timeline as to when I can expect him (which I always prefer). He was within the timeframe I originally requested. He was professional and explained everything to me that he'd be doing. He had to run out to grab a couple things and explained the reasoning. Their company policy is to wear masks and I appreciated that. He was also very friendly and clean. No mess left behind at all. He installed my new sink and vanity as well as replaced my old shut off valves. I was very happy and impressed with the quality of work. I didn't expect him to secure the vanity or to silicone it either and he did. Very pleased with that. The price was pretty close to what I was quoted and I have peace of mind knowing a professional, ticketed plumber did the work and did it right! When I do my next bathroom or any plumbing work I will be using Butler Plumbing again.

17 years - these guys are the best…read more As a new homeowner 17 years ago I was leery of folks taking advantage. 17 years later, rental income property and a primary property later. Myself, and our neighbour home owners have built confidence and life long relationships with Butler plumbing. PLUMBING CAN BE SCARY. These guys will not gauge you. Honest, reliable work/plumbing.

Wow, this company has gone downhill since Reliance took everything over!…read more Now you have to call into a central dispatch number in Ontario, and it's been nothing but problems. I scheduled a duct cleaning, which ended up being a huge problem as the lady scheduled both a duct cleaning and a service. That resulted in my date for the cleaning to be moved (and I canceled the service, as I didn't even want it). When the ducts were being cleaned I mentioned to the guy that I needed a new humidifier. He told me where to go to buy it, and that if I couldn't installed it myself to call them and they'd do it. Well, I wasn't able to do it myself, and when I called the main dispatch line the guy said "That's not a service we provide. Try Kijiji or something." and then hung up. I bought the furnace through them, and I'd like one of their guys to hook it up, but apparently they can't do that. I think I'm done with these guys, which is frustrating because they were so, so good before.

Salesman - helpful Installers - helpful…read moreOffice staff - horrendous Thought I was shopping local, then all my inquiries as to why my install dates kept changing revealed that this company is NOT local, Toronto based. Again salesman and installers were helpful, the office is a joke. It's not a local company.

This company has no emergency service , basically works 9-5.. had my leased by Action tankless hot…read morewater system go down . Call Action for repairs and was told it would be 2 days for repairs . Asked for a manager that too takes 48 hours before a company authority would get back to me. If your going to use Action pray your system doesn't go down after hours or weekends you will get no support. Fingers crossed your furnace stays working at -40 as they have no resources to complete repairs in an emergency, after hour or weekend you just get a call centre that runs you in circles

SENIORS BEWARE!!! I had a high pressure Salesman try to Con me into signing a Quote indicating the…read morequote had a typo and I would be receiving a higher quality A/C that the quote reflected. Tried to pressure me into a maintenance package, Told me if I wanted a discount, I better hire Action Furnace right now. Then insisted I give him my credit card. Stayed almost two hours pressuring me. I would never hire Action Furnace.

I woke up yesterday to 12 degrees in my house. My handyman was already coming over to do some work,…read morebut couldn't get here until afternoon. I was panicking. ESPECIALLY when my smoke detector or carbon monoxide detector started going off! Not knowing if I'd slowly die of carbon monoxide poisoning was scary-- especially on the coldest day of the year so far! Fortunately, the lady I spoke to at Acclaimed reassured me that what was going off WASN'T the carbon monoxide detector (once I gave her more details). They couldn't get anyone over here any sooner, but she did refer me to some other businesses to see if anyone else had availability any sooner. For the peace of mind she gave me in the middle of chaos (with the detector blaring in the background), I will give them a fantastic rating. It was SO appreciated!

Our heat pump wasn't functioning, and because of the reviews on YELP we asked them to send out a…read moreservice technician. The communication beforehand was excellent. The technician arrived on time, was courteous, professional and seemed to be competent. After about 30-45 minutes he told us that we needed to replace the heat pump and that it could not be repaired. We paid the service fee of about $200 and asked that they send out someone who could give us a estimate to replace the heat pump. 2 days later another technician came out, and gave us an estimate. Again, he was on time, courteous, professional and friendly. I mentioned the need to replace the heat pump to a friend who lives in our building. He mentioned another company and so we called them to get an estimate on replace the heat pump. They came out, and looked at it, asked some questions, did some maintenance and the heat pump is working! No replacement needed! Getting this 2nd opinion saved us literally thousands of $. We are so grateful for the other company and will probably not call Acclaimed! again for a repair - since either their technicians are not competent, or they tried to sell us something we didn't need. After I posted this review, the owner of the company apologized for the misdiagnosis and offered to refund the initial service fee. He was very polite, listening and we had a good conversation. He handled this with grace and so much better than other owners. I'll raise my rating to a 2 from a 1 because of this call. It was appreciated.

our main drain was clogged with tree roots . they augured the drain and cleared the clog. and…read moreflushed the drain to clean out the rest of the drain. so clean and efficient .

Had the hot water valve replaced in July 2023 due to a leak, which did not rectify the leaky value…read moreproblem. They returned 3 more times trouble shooting the problem but each time the problem continued. On the fourth time they finally decided to change the hot water valve that was replaced in July 2023 and sent me an invoice for the service call for the replacement of the faulty valve which they replaced in the first place. I talked with the Sales manager Trent who said they could not do this replacement for free. I explained to him that it should not be at my cost because you used a faulty valve. Then spoke with the owner Cory, explaining the same thing and he also said what Trent said. They adjusted the invoice less $65.00, which in my opinion is ridiculous! At no fault of my own they installed the valve and I was more than happy to pay the initial cost but cannot understand why I would have to pay for the replacement cost of the faulty valve they installed.

Called to have a main sewer line snaked. Received a callback very quickly after submitting the…read moreonline form which was very impressive. Person who called said they would send someone by the house to take a look at the leak. What leak? Customer service needs to stick with the script. Ad also indicated $93 for unplugging a floor drain and I was told the dispatch fee was $90. Very confusing conversation especially when your laundry room is covered in water. I am sure they have good service techs, but just be cautious. My experience with them could have easily gone better, but with 4909 Google reviews and a 4.8 rating how could it have possibly gone wrong. Lots of plumbers around, just do your homework. As the paying customer, I should not have to be the one to initiate any sort of follow-up, and you are likely more interested in my rating review more than anything. I already had Apollo come (same day). Very professional. Well prepared with a plan of how to address the problem. Clear explanations. Great communication. Well done Apollo!! Turned out it was a jammed up main sewer line. Guess there was no "leak" after all Romaniuk. Just sayin'...

I am incredibly frustrated with the nonexistent customer service from Romaniuk Heating and Air…read moreConditioning Romaniuk Heating and Air Conditioning. Once they have your business, getting any form of support is a nightmare. I had a new furnance and air conditioning installed in February 2022. The furnance worked great. The install went very nice, professional and efficient. Spring rolls around the AC doesn't work. Starts and then stops. Over and over. After numerous calls, a service technician comes out. Was the previous installers fault. Worked for that season, Spring 2023. Exact same scenario. Numerous calls and another technician sent out. Again, previous guys fault. Works that spring. Spring 2024. Exact same issue. This time an expert comes out. Again previous technicials fault. Guess what? Spring 2025 it happens again. This time the technician works on it for aobut 8 hours and promises it will never happen again. Spring 2026. Exact same issue. I started calling 27 May to speak to a supervisor. To this date, 18 June, no one has called back. I asked for the same service technician to come out, they assure he will. Then i get a text that someone new is coming. I phone again and say No Thanks, send out BD only.. Finally BD arrives, evaluates and says i need two appointments. One to fix and one to monitor at a later date. This was 2 June. He left and assured me scheduling will call to set up an appointmnet. I started calling back on the 8 June and have logged probably a dozen calls. No appointment. No manager call back. I have been assured it has been esc alated to the highest priority every time i call. I find it very hard to believe you cannot talk directly to a manager after calling their call centre. They now have a BOT Sara who will give you the run around before a real human. None of the humans seem to understand why no one is calling to schedule an appointment or a manager to talk about the issue. If you decide to use this company, be prepared to be disappointed. The 'management team' responded to my google review saying how 'frustrating it must have BEEN to experience these issues', like somehow they have been resolved. Still no calls from anyone. And I am a Romaniuk. I will never understand why my cousin sold his name with this company, just to be besmirched by the new owners. Likely why he has opened a new heating and air conditioning company.