Buying experience was not exceptional but ok. Purchased a Kitchenaid dishwasher & when I got home realized that the dB reading on what I purchased wasn't what was in the store. Contacted the salesperson via email & voicemail. The wrong product was input into the invoice which was resolved. Asked the sales person twice to contact me by phone but for what ever reason would not talk to me on the phone, only by text or email. This to me is not how I would respond or talk to my customers, so for this I would rate the sales person below average especially if the invoice was incorrectly input. read more

You've been warned. Do not shop here. Customer service is nice at first once they sell you an item. After that, you will receive zero help if you need any type of assistance. If you need anything, don't even think of going into store to speak to them because they will tell you you have to submit a request online and be assigned a case manager, they will not help you in store. And don't think of even going in there to order something and perhaps changing your mind or it not working for the size of your house once you purchase something and it is in your house they will not help you or assist you in an exchange or refund unless you want to pay a 35% restocking fee that is not negotiable. $1900 fridge an they want close to $700 to restock it and will state its market practice. Its NOT. Go to Costco or literally anywhere else. Even if you don't have a Costco membership pay the $60 and just go there. read more

Very happy with our experience at this store. We ordered a washer and dryer yesterday and today it was delivered and installed. Great service from Vicky !!!! read more

Dishonest sales practice! Lack of communication between the sales/company and delivery/installation team! I called CAS before placing an order for a washer/dryer, specifically to inquire about their delivery and installation services that were "free" and included in the purchase price. I was assured there would be no issues in delivering and installing the washer/dryer on the third floor of our home. Come delivery day, the team said they could not bring it to the third floor and that we needed to book an "oversized delivery service" as it would require a 4 person team. Mind you we already ordered the smallest washer/dryer possible. We had to pay $186 for the oversized delivery which was scheduled for 3 days later. The new team that came only needed 2 people to haul the appliances upstairs. Had I known what the delivery charge would be I would not have chosen to purchase from CAS. read more

Ordered a bosch dishwasher in store (South Edmonton). Was given a "discounted" price to pick up in the west end of edmonton. The next day on their website i found there was already a discount offer lower than what i received in store. Ivonna Lobo was the salesperson who "Helped" me. read more

I was in desperate need of a washing machine. Found this store online and spoke to Ivonna Lobo. The model I was looking for was in stock. Did the purchase over the phone and went smoothly. I was hoping for a Saturday delivery but it was delivered Monday with no issues so far. The price was reasonable. read more

Zero Stars -The WORST service in town. DO NOT buy from these people. They sold us a fridge that is way too big for a space and when you try to resolve the issue they tell you they cannot do anything about it. Vunny was our sales rep and he did nothing to help us with the issue. They refuse to even discuss options to get one that fits the space, and if they did make an exception, their plan is to charge us a 35% restocking fee. SHOP ELSEWHERE. This company is void of any customer service and is the kind of company we do not need in Edmonton. read more

I have purchased 3 appliances from CAS over the last year, the experience was made enjoyable with the help of Nick Brady! Outstanding customer service, very personable, extremely knowledgeable. Nick went above and beyond to ensure I had a great experience and that I received the best price possible. Highly recommend!!!!!!! My new dishwasher is getting installed today and I am very excited! Thank you Nick!!!! read more

absolutely the worst experience. purchased a GE Cafe gas range which didn't work from the minute it arrived. CAS has done absolutely nothing to help resolve the issue and refuses to provide any information to support the supposed exchange . it's now been two weeks without a stove. Store manager did absolutely nothing to assist. read more

I bought a fridge from this store and it broke down 2 weeks later. The 60 day return period was refused by the store, they refused to return or replace the defective fridge. I lost my child's $2000 medication and over $400 in food. They brag about same day delivery and their return policy but when it comes down to it, it's all lies they don't do returns and don't have same day delivery or I wouldn't have lost as much as I did. I would never recommend this store. read more

Canadian Appliance Source Edmonton - Their 60 day return policy does not cover any product, they take the box at delivery, I never got a box my fridge was removed from the box. - Appliances Near Me - Edmonton, Alberta

Beware of the delivery company they use. They broke a part from my washing machine. Their solution: zip tie. I was stunned. Then they rushed me to sign paperwork without explanation or time to read. I signed "no damages" section. Also, washing machine install did not include balancing or callibration. Please give yourself time and ask questions when delivery people come. Otherwise CAS itself was good to deal with. read more

do not order from this company. it is a scam company. they brought me the wrong dishwasher and they made me pay to get my own money back. read more

RUN - do not walk - from this unethical, corrupt place. They have "billing errors" that deliberately overcharge you and they don't deliver the appliance as arranged. No explanation, or phone call is provided when the appliance simply doesn't show up during the delivery window. I AM STILL WAITING. CANADIAN APPLIANCE SOURCE ARE CRIMINALS!!!!!!!!!! read more

Purchased a brand new GE Cafe range and it has been non-functioning since it was delivered (34 days ago). There are only so many denials, insults, hang ups and FU's someone should expect from a company. CAS is basically a fraud - whatever claims they make about quality or service are lies. Today, they laughed at my story and told me it was a "GE Problem" read more

Ordered all new appliances at the beginning of November. ETA from manufacturer was 2-3 weeks. Ended up taking over two months. Our dishwasher crapped the bed but was in stock so I opted to go pick it up and have the rest delivered. I found out after that Canadian Appliance wouldn't take the old dishwasher with the rest of the appliances since we picked it up. Finally everything came in so I called to book a delivery date. I was told they would get back to me in a few days to book delivery. 2 weeks later I called them and it turned out they damaged the stove in the warehouse and had to order another one. Nobody told me. They outsource their customer service now and it's a mess. Even the warehouse guy I picked the stove up from said they've been having steady problems with customer service. Terrible experience. Still waiting on the stove. I hope there isn't anymore problems or I'm gonna go full postal right away read more

I gave 1 star because there is no zero choice. i ordered a dishwasher from the brick but they ended up lying to me by 3 weeks for when I could pick it up. I went to this place today (thurs) and was told they have a truck leaving Calgary tomorrow night and I could pick it up Saturday. So I cancelled my order with the brick and purchase here based on that info. I no sooner get home to receive a phone call saying they closed off the truck for Friday, even though today is thursday and they just told me no problem, but now the next truck isn't for a week!!! the salesperson was very nice and I don't fault her as she is new, but this company sucks and will lie to you to get your business. now I understand all the negative reviews! They got me on this one but theyll never see me buy another appliance from them ever. Beware and take note of the reviews!! They are shady af! read more

Buyer beware, I was sold a defective dryer and they will not exchange it. They assured me on delivery that the appliances were working. There was a dent in the back but I was assured that it wasn't a problem. Unfortunately, I made the mistake of believing them and signed the delivery notice. When I turned on the dryer it was clearly defective and I went directly to the store to find a solution. I have been informed that they can and will do nothing for me. I am stuck with a 1000.00 appliance that does not work. I do not recommend this store. I am currently In touch with the BBB and Alberta Consumer Rights. Avoid this company. read more

Terrible customer service! We bought a washer from CAS. The salesman was friendly at first. He sold it to us with the white glove service as an extra. The washer was delivered about a week later but the white glove service was two guys taking out my old washer that was all disconnected and ready to move and bringing in the new one. They said oh you have hoses still connected (I had all the tools right up there on the dryer), we just deliver it, and asked me to sign off that it was delivered. They didn't even take off the packing bolts or anything but they did take the box. They also spilled so much water with my old washer that the carpet in front of my laundry room was soaking. I tried installing it but the washer had plastic threads on the hose connection and I think it was threaded crooked and the hot water line wouldn't seal. we've got two toddlers at home and we do laundry every day. My wife called to ask the white glove installers to come back and install it the CAS customer service rep was rude and condescending to her. My wife handed me the phone and he told me they weren't going to come back and he said "maybe you can explain that in a way that your wife will understand". So sexist and terrible company. We called the salesman that was happy to take our money but he said that everything was my fault I should have known to take the hoses off the wall. All we wanted was for the installers to come back. If it was a manufacturers defect they shouldn't just saddle the customer with a nonfunctioning washer. When we went into the store they told us they would refund our white glove service, which they never did. They also said if you want to return or exchange it that you have to fill out a form online and they can't do anything to help you unless you fill out the form. Then when you fill out the return or exchange form, you have to agree that it's entirely up to them, if they will accept your return or exchange. And that they will take up to 2 business days to respond. After a day and a half they said no it looks like it's been installed. We cannot return it CAS can't help us and we should probably call the manufacturer for a warranty issue. They are the worst company that I've dealt with in years. They also took our old washer that worked and left us with a shiny one that didn't work at all. We did end up using the manufacturer's warranty and a quality installation company came out and fixed it. From their deliver day to when the washer was installed was 7 days and from day 1 nobody from CAS tried to help us at all. It was clear once they had our money they wanted nothing to do with us. They used to be a decent company but are obviously running it into the ground. read more

Really unacceptable. I had a freezer delivered three months ago, and damage was done to my wall with the removal of the old freezer. Delivery crew were great and said their boss would call me to arrange for a repair (they have 'a guy' who does repairs for them). - A week went by and nobody called me. - I called CSA and was asked to send photos of the damage (which I did). - Another week went by, and so I followed up again. - I received a call from the owner of the delivery truck. He said 'his guy' was out of town, and asked how much $ I want to arrange my own drywall repair and repainting. I said I wanted him to repair the problem rather than me spending my time and energy tracking down someone to do it. - Since then, every week or two, I have politely and professionally followed up with the owner ... and with CSA. And I have been asked, again, to send photos (which I did, again). - It has been radio silence from both parties. I understand mistakes happen, but the lack of accountability and customer service is unacceptable. read more

Canadian Appliance Source Edmonton - Drywall damage on wall - Appliances Near Me - Edmonton, Alberta

Eduard Klause was our salesperson for a new set of kitchen appliances. The order of numerous appliances took a number of months to arrive. Good news is that we ordered with enough lead time. We had a challenge with the delivery time of one piece, and Eduard was truthful and helpful. I do not often "review' our purchase experience, but I feel Eduard did a professional job of handling our purchase. Thank you. read more

No mangers supervising sales staff, the sales person put the wrong parts not for a steam washer dryer... another sales person caught it... your site says same day delivery or next day ... I had to wait 5 days for my appliances to come from the only wearhouse in Alberta Calgary to Edmonton 2.5hrs away... the sales person didn't inform me that if I was going to stack them I needed a kit not included... and this option is also not available when shopping online it doesn't come up to add to cart and she said it's my fault because I didn't tell her .. how am I supposed to know it's not included when it's not even an option to add I don't buy these everyday and my last ones came with it read more

I dealt with Josh O'Malley for a new microwave, the model i needed was stocked out but he was honest & up front about the timeline before it was back in stock & it was pretty much as he had indicated. Picked it up today so very happy with the customer service from Josh, who answered my phone calls or emails when i reached out. Would recommend my friends & family to Josh. read more

Awful customer service if there is an issue. They are all over you when you are looking to buy. Then when there is an issue and they cannot deliver on time, suddenly they go dark. They have 'No way of tracking your appliances' and cannot tell you when they will be delivered. I was promised "At MOST 3 weeks" Here I am two months later and they have no idea where my washer/dryer is or when it will be in town. Referring you to 'Customer Care' without even trying themselves to help you or get the issue sorted. Customer care # puts you on hold for 10 minutes then transfers you to leave a message. Their website does not allow you to do it yourself and nobody will speak to me to get it done. The woman who was so helpful when trying to make the sale just keeps transfering me to customer care without taking accountability to cancel the order. They are purposfully obstructive. read more

Just awful. Only used them once for a dryer and will never get anything from them again. I knew what I wanted but the sales guy rushed me to finish the order over the phone. Wasn't warned ahead of time that the delivery /install was going to be an issue. I have a very normal dryer with a very normal dryer vent which they refused to install for me. Leaving me with no working dryer and left. Was told to get a refund from my sales guy. He only refunded HALF the install fee and went on vacation. Customer service is so rude and won't help me with this issue, says no one but this sales guy can do anything about it. Been transferred and bounced around from sales to customer service and at this point I would highly recommend everyone to stay away from this fraud of a company! read more

We bought $10,000 worth of appliances from CAS. We were told that they would all be delivered at the same time. We were told that we would get exactly what we paid for. Then, COVID hit. We were flexible, accepting multiple deliveries on different times and dates. We worked with our rep Summer to organize when we were getting what products. Until it came to the Washing Machine (a very essential appliance for a family of 5). After many back and forth emails and calls, Summer and I agreed that we would downgrade from the washer we wanted to a smaller washer (that was supposed to match the dryer we already received) for MORE money. When we received the washer, it was not what the one we ordered. We sent it back with the delivery guy (who was very kind). Then, when I emailed Summer about this I received absolute 100% radio silence for 4 days. I emailed her asking that if we can't get the washer we ordered, can we switch brands. Nothing. I asked if we could get a refund and we'll buy locally. Nothing. The only time I got a response is when I emailed and told her that we HAD TO go ahead and buy locally because as a family of 5 we needed a washer. Her response "Click this link to start the return process" Then, when I go through the return process, I find out that there's a %25 restocking fee + a pickup charge. So, for a $1000 appliance, I now have to pay $350 back to the company that COULD NOT DELIVER THE PRODUCT THEY SOLD ME. On top of that, the returns department completely ignored my reasoning for returning the item. When I explained a second time, they told me that it doesn't matter, that's their policy and to deal with with. TALK ABOUT TERRIBLE CUSTOMER SERVICE. This is unacceptable for any company. Especially during a pandemic when most companies are being understanding and work with their customer. CAS, i bought a PAIR of products for you, you couldn't deliver it, and now you're charging me $350 to return 1 of the 2 products that come in a PAIR. How can you do this? read more

I should have taken more heed of all the negative reviews. When ordering online, you are asked if this is a business or residence. As I was ordering for a business I selected business. An agent called to confirm the order and take full payment and then scheduled the delivery, at our business, for a couple days later. How amazing. The night before delivery, an automated call was made to my business phone, again as it is a business, where it states the delivery window for the next day is between 5PM and 8PM. So after business hours. I called at 7:30 AM the next day after listening to the message to get the delivery corrected and was told that I would be charged a second delivery fee to reschedule. That is quite the scamming system they have set up!!! I spoke to 2 different people, one of which was clearly a defeated human who didn't care and the second made it sound like they were able to help to then send me a follow up email stating we would be charged the second fee. This is a rant, but wow...I seriously can't believe how impossible it is for these people to simply correct their error... read more

This review is about Canadian Appliance Source store located in Edmonton on Calgary Trail. We had experienced the worst customer service you can imagine. The day we walked in the store, June 27, we were introduced to the sale person, who is, very obviously, a drug user. Despite that, we explained what we were looking for, and made it very clear that we need laundry machine set as soon as possible. So we made a deal and purchased the set which we wanted. The guy re-assured us that our machines will be delivered on July 2nd, which we agreed to. On July 2nd, we did not received the machines, but also we found out through the website chat that machines are scheduled for delivery on July 27. One month later!! Which was not acceptable for us. I tried to contact the sale person and he was dropping the call every time. Eventually when he spoke with me, he promised to look into the issue and call me back. He never call me back and did not reply to my email. Our issues is still not resolved at this point as we did not receive machines nor a refund. Next time, just never even consider to going to that store. read more

Terrible terrible follow up customer service. Ordered fridge Aug 12 & delivered Aug 15 from Calgary Trail location Edmonton. I couldn't get water hose disconnected from old fridge so they left fridge in garage & told me to call the next day to bring the new fridge from garage to kitchen. Called to book & surprise they wanted another $80.00!! Called salesman & he said he would help out & get some buddies to help move fridge - no reply. Called customer relations - no reply. I have now been without a fridge for 10 days. Had a chat call with a person - no help at all & just verified that it would be another $80.00!! I would never buy anything from this store again. read more

Worse customer service from head-office. After my salesman quit, they messed up my order. Couldn't deliver the appliances I bought and paid for, in full on day I needed them. They wanted me to move into a brand new home with no appliances for a month! Horrible, horrible place to shop. Highly recommend purchasing appliance from a store that cares about their customer. read more

Purchasing a new fridge for the basement was easy. It has to sit for an hour before plugging it in. We go down stairs and no PLUG IN. The stores answer is that its not their problem. Their answer Call Frididaire and get one. To bad to sad Last time to shop at this store read more

Worst customer service out there. Learned after appliances were delivered that they do not install kitchen appliances but will do the washer and dryer. So now I have to scramble and find someone to install. Also told me that it is company policy that if a product is on back order, the customer pays the extra delivery charge. AVOID this company. read more

BUYER BEWARE! Horrible HORRIBLE Experience! The sales personal gave me false information on the washer and dryer I purchased. When I emailed him he replied admitting he was wrong. Because I installed them without knowing they were the wrong units Canadian appliance will not exchange or refund me. When I called customer care the rep told me to "take it as a lesson learned". They failed to reply to my emails even though I attached several contacts to the email. THIS is the type of customer service you will receive with this company. Now I am stuck with a washer and dryer I did not even want and out $1650. They clearly are hurting business if they have to lie to their customers to make a sale. It's like you're at a dealership to buy a car and and ask for one with a steering wheel and once you receive it you realize it's not there.. but because you drove it off the lot they will not take it back. But hey... that's the customers fault... why trust a salesperson?! Canadian Appliance is a SCAM of a company! read more

Worst company I have ever dealt With . The sales guy was great but since getting my product I have had nothing but issues . They sent me the wrong stove and ask a million question even though everything was provided to them . It's been two weeks and I am yet to hear back on when I will receive the stove that was originally purchased and paid for and not a stove that's less expensive. Also dishwasher got an error code after only 2 uses . Garbage garbage company If you can even call them that read more

Seriously, I should have done my homework. Do yourself a favour and research these guys and then NEVER, EVER buy anything from them. I have to say that the initial buying experience and delivery were fine. As well, prices were competitive. However, as we have experienced first hand, if there is an issue you get to see the dark side. We bought a fridge and dishwasher for our real estate office kitchen. When we installed the dishwasher, it showed an error code and wouldn't run. We called CAS and they said "Sorry, it's been over 48 hours, you will have to call Samsung." We called Samsung and they said "You bought the appliance for a commercial application - there is no warranty." We called CAS back and pointed out that one: their sales guy knew we were buying the dishwasher for a real estate office and never said anything about warranty. And two: the dishwasher was brand new - never been run, how would we know there was an issue until we took it out of the box and installed it. You would think that any company that cared about their customers would not want their client ending up with a $900 paperweight. CAS 'Resolution Centre' is just a way to say they have no intention of helping at all. It should be called 'Excuse Centre'. They said ALL of the following: You took it out of the box - we can't help you. You installed it - we can't help you. It's been more that 48 hours - we can't help you. The information on the warranty was in a booklet inside the dishwasher - you should have read it. ( OK - really? We would have had to open the box on the dishwasher we already purchased and had delivered to an office to be able to know that the warranty was void? Shouldn't the guy that sold us the dishwasher have told us that before we bought the dishwasher?). If you still buy an appliance from these guys after reading this, good luck if you ever have a problem. read more

I would give them a zero if it was possible. We wanted a dishwasher, and had done our research on Bosch, we wanted to know if it came in black stainless steel, and Adrl (salesman and I use the term very loosely) said it came in black, he then said "shiny black". My mom then asked again, if it was black stainless steel, he then said "black is black, they're all the same". Which they are not, so my mom then clarified she didn't want a standard black dishwasher, she wanted stainless steel with the black finish, she was very clear on this as we were also getting a black stainless steel fridge to go with our already black stainless steel stove, he then said "oh yes, it's black stainless steel", my mom then asked again to be sure and he said "yes it's black stainless steel". My mom decided to proceed and then paid a deposit just under 600$ on her debit card. She also asked many times if she was able to change her mind or cancel the order before paying the remaining balance at picking up, and he said yes each time. When we went into pick up the dishwasher it was not stainless steel at all, but a standard shiny black, exactly why she was very clear she didn't want. He then told her that she didn't ask any of these questions, and never clarified that she wanted stainless steel. And then proceeded to tell her that the dishwasher she paid the deposit on doesn't come in stainless steel so she clearly was the one mistaken, funnily enough it does, as we already knew but confirmed after we left this hell on earth. She then said she wanted to cancel the whole order and Adrl got insanely rude, he refused to give her a refund on her deposit back onto her debit card as apparently it's company policy to only refund by mailing out a cheque??!! And that it would take 15 business days. This is insane to me, and should be illegal. If you can take a deposit on debit or credit why on earth can you not do the refund back onto debit?! That makes absolutely no sense and in just opinion is equivalent to theft. They wanted a deposit for their security, so they were protected, but when my mom no longer wanted the dishwasher they had no problem sending her on her way, without her money and she's just supposed to feel secure and trust that this company, that in less than 4 minutes proved they have zero integrity or any sense honesty, she's just supposed to trust that they will honour their word and send her money back?? Why on earth should we believe this? And if this heinous policy of not refunding back to debit is their norm, why on earth was this not verbalized to her at the time of payment? This cannot be ethical in any way, and how it's not illegal is beyond me. I have heard of stores not being able to give cash refunds on large amounts of cash, I have NEVER in my life heard of a company that can take payment on debit and not return the payment to debit. Now my mom does not have a dishwasher, and does not have her 600$. I will be on this company, and posting reviews every day until she gets her $ or the company has been run into the ground and closes their doors. My mom is a senior, she is sweet and she has worked far too hard her entire life to have some lying shady toddler dupe her out of 600$. If I were to take this to the media and after reading the reviews on here I'm not sure I won't, if I were to explain to them that my senior citizen mother was basically stolen from during a global pandemic when no one can afford to be stolen from, I imagine I'll get someone's attention. I don't want one of your lame disingenuous responses on here, I want my moms money, in full, back on her card, not in the form of some questionable cheque that may or may not arrive and let's be real, may or may not even be any good. This company is trash. I want my moms money, and I want them out of business. read more

AVOID CAS if you can. We worked with a salesman, who CAS is aware of, and found what should have been an good experience deteriorate by the end of the transaction. The first sign of an issue was at the end of the transaction and we had paid for the delivery of our appliances. The dishwasher and range hood were special order, but the remaining equipment was on hand to be delivered. When we asked about the delivery for the special ordered items the salesman then said they would not deliver the out of stock items unless we paid them an additional delivery fee. He did not say we had to pay another delivery fee. He stated that the delivery company would not hook up the dishwasher. When we pointed this out he became quite forceful and rude. The delivery company (a separate company) hooked up the washer and dryer and stacked them for us. The items were delivered on Saturday and everything seemed fine. The following Sunday morning (Approximately 12 hours after delivery) the dryer would not work beyond several seconds and shut off. I called CAS and they put me on with our salesman. His response was, "Call the manufacturer" and he hurriedly gave me a number to call. I stated that I would prefer a replacement unit. He said that was not an option and it is now a manufacturer issue and he added that, "CAS does not service or warranty the units, they just sell them." I said I did not feel confident in the level of service and his unwillingness to to do anything regarding delivering a defective machine. I also mentioned the second delivery and noted that a family friend who also purchased there received their equipment in two separate deliveries at no additional cost. The salesman then said with a mixture of arrogance and confidence, "Your friend paid for the second delivery. He just didn't know it. You get me his invoice and I will show you WHERE WE HID IT". Any measure of trust that I had in what this salesman had to say was now gone. Monday morning I called CAS and asked to speak to management as my conversation with our salesperson was alarming in context and the admission of hiding cost. I was told that they had no manager, only sales people. Tuesday morning approximately (36 hours from delivery), the washer was filling with water and shutting itself off. It was filled a third of the way and not draining. I called CAS again, and asked for anyone of authority to speak to. The salesman I spoke to this time was very apologetic to our situation and he put me through to the manager extension and I had to leave a voicemail. I then received a call from CAS customer care who said the manager told them to call me. I explained the situation. I said that I wanted both units replaced. Customer care confirmed that they don't replace any equipment purchased unless the factory tells them to do so. Just to clarify, I asked the following question: "So CAS will sell a piece of equipment that proves to be defective and will not replace the unit?" Her answer was "Yes". "So CAS would not immediately replace a defective unit?" Her response was... "Not all businesses are run the same". So at this point we have neither a washer nor a dryer. The washer is in a state where it can potentially cause water damage to our new home as CAS will not act immediately. CAS has shown no effort to make things right. As an afterthought, be very aware of who you dealing with should you still choose purchase from CAS. The astonishing admissions of hiding charges, selling defective equipment, disregard for customers once the money has been paid is alarming at the very least. The "restocking fee" is a concern. They admitted to not servicing units so what happens to defective units? Under their policies, there is NOTHING stopping them from re-selling and delivering these two defective units to YOU tomorrow. What is the likelihood of both units failing within a day of each other? Were they returns and knowingly defective when delivered? Their policies only work in their favor so please take what I have said seriously. As of today CAS has done nothing to resolve the issue read more

We are very disappointed with thier customer service, when ordering through CAS they estimated 5-10 business days for delivery, now estimating another month away. Im feeling scammed. read more

PSA- if you are in the market for kitchen appliances- stay the HELL AWAY from Canadian Appliance Source.. their pricing may be attractive but their after sales customer service is horrendous, in store salesman can't help you, 25% percent restocking fee is non negotiable, was told it was the "ndustry standard" BULLSHIT! I exchanged a hood fan, paid the fee, had to return the 2nd hood fan, paid the fee.. in order to process an exchange or return its all done online, and it forces you to accept the 25% fee before you submit.. waiting for refund on second hood fan, nobody can produce the math that shows me I'm not getting screwed, no detailed invoices exist in this company I guess. 2 different levels of "customer service" don't even bother dealing with the first level. Useless, 2nd level never answers the phone, always voicemail. I've been back to the store 3 times now and laid out exactly what I need to see.. all I get is blank stares.. no in store managers apparently.. was told that 2nd level customer service doesn't work weekends.. found out that was a lie... here's the math I want to see: what I paid for the 1st hood fan, the exchange for the second hood fan and the price, the return of second hood fan and the amount of money that should be returned to me.. worst customer service ever! read more

I got to work with Bill B. to select all the appliances for my new home. The location had a well stocked showroom displaying a variety of price ranges. Bill was so helpful and knowledgeable, he was able to provide options to suit my needs and budget. Who knew appliance shopping could be fun?! Family members that were with me were so pleased that they plan to shop here as well. Only reason I didn't rate 5 stars: other salesman did all his calls on speakerphone and I didn't agree with that decision in an open showroom. read more

BUYER BE WARE. Would rate a zero if I could. I had a bad feeling about this purchase from the onset as I was definitely profiled when walking in to the store (I look younger than I am and don't dress up to shop for appliances). I was greeted nicely upon entering and then was passed off to someone new to the store with limited knowledge on the products. I had researched very thoroughly what I wanted so this didn't bother me. It was the only appliance store in Edmonton that had the range I wanted on display in the showroom which is what brought me in. So I proceeded with the purchase. What they failed to explain at time of purchase is that it is final sale - no exceptions. I received my range on the agreed delivery date. Unfortunately it is defective. I realized this within an hour of it being delivered. I contacted the company immediately. They had me fill out an online form and the next day my request for exchange was denied. DENIED! I have a defective Brand New $4,000 range and my exchange is denied? After 2 hours on the phone of being passed from person to person and even to different companies I am now waiting for a repair technician to come tell me what I already know. Why does this company not support their products or their clients? They could have exchanged this for me and dealt with the defects with the manufacturer like all other stores. Instead I will be without a cooking appliance until the technician arrives and then parts or replacement is ordered. DO NOT BUY WITH THIS COMPANY. read more