Do not use this shop for their repair service! I would give them 0stars, I left my laptop to be fixed by them and stated it was asap as i am at university. They never rang, when i rang they got shirty with me. After the 10 days i left my laptop with them they failed to order in any parts, although i had clearly stated from the beginning i wanted the dvd burner replaced, i did not want an external hard drive. After the 10 days they offered me an external disk drive. what a joke! they then said it would be a further few weeks for the part to come in. I rang head office who then informed me, had i paid more, i would have got a better, quicker service?!! no refund was possible as they seemed to think they had done the work! this problem is still on going im yet to recieve my laptop and i doubt ill get a refund, just more poor customer service! read more