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    Xfinity Store by Comcast - Upgrading my internet modem!

    Xfinity Store by Comcast

    (127 reviews)

    After receiving our most recent billing statement for basic cable and internet service, we decided…read more$250/month was outrageous and not worth the cost going forward. I contacted customer service and the very friendly and helpful representative was able to drop our basic cable and set us up on an internet only plan. Our wifi modem was out of date, so she found a nearby store where we could pick one up when we dropped off the old modem and cable boxes. She gave me the store hours as well, which leads me to the review of this particular store. We walked in and were greeted by a man at a podium checking people in. I told him why we were there and he put me on the list. There were about 3 people ahead of me. They had about 4 employees helping customers, so the waiting was only about 10-15 minutes. Not too bad for a Saturday morning. My transaction only took about 5 minutes. The employee, I think his name was Austin, was helpful and efficient. He was able to get me the updated modem I needed for our new plan, and we were on our way. Once back home, we set up the new modem. It was fairly simple through the Ixfinity app. The customer service representative suggested we set up the new modem with our old modem name and password so all our current devices would reconnect automatically. That was a genius suggestion! Everything reconnected with no issues. We are all set up and don't miss our basic cable one bit! Nowadays we stream most everything we watch, so we'll be enjoying the extra $150/month in savings. I'm giving them 4/5 stars because I think their basic cable prices are absolutely ridiculous, especially with all the streaming apps available now, some even offered for free! I was happy with their customer service personnel though.

    Canceled my account, got billed for next month after cancelling and ok, maybe a mistake. called,…read morethey reversed the charge, BUT they charged me a fee for Non payment on a canceled account. then they billed me for an additional month. I had to go to the office, the phone peeps could not figure anything out. Office told me i owed $191 on a canceled account Argued, had to escalate to supervisor because representative had no ability to explain. Supervisor argued with me and then figured out there was no $191 bill, they lowered it to $18-ish, and $13 of that was a late fee on a canceled account. I got loud They eventually credited my account fully. I want my 2hrs back. complete waste of time.

    Sky Systems

    Sky Systems

    (6 reviews)

    Just last month I was talking to a friend about my high cable bill and never ending increases. He…read morereferred me to Scott at Sky Systems to help me out and said they Dish. I was a bit nervous going to a satellite tv service because several years ago we were with DirecTv and thought we would never change until our 5th year with them when the renter neighbor next door installed a DirecTv dish that completely blocked our signal and the technician there refused to move the dish they just installed, they wanted to move ours. That day, they lost of customer for good. We went back to cable which we hated but not going back to a company that turn their backs on us after 5 years (the renter was evicted), and new homeowner went with cable so DirecTv lost 2 customers within 5 months of time. I kept getting offers from DirecTv over the years but they gave us a bad taste of their customer service we wouldn't want to risk them again. I called and spoke to Scott at Sky Systems and even though it was almost closing time for him he spent over the time getting my husband and I signed up and set up for an install 2 days later. His installer Brad was very good and helpful to my husband and answered and helped with any questions and concerned he had and with the new remote. So glad we were recommended to Sky Systems. We love our Dish Network Systems. Excellent Customer Service from Scott (owner) to Brad (installer). I am from Lacey, WA not sure why my profile is showing San Francisco, CA.

    Great professional service. Sky Systems removed our faulty Starlink cable and replaced it, they did…read morea great job. Highly recommended!

    DISH - televisionserviceproviders - Updated May 2026

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